CB Courier and Delivery Services Canada Post Complaints #362-381

Canada Post review: Customer service

brooklucas of Duncan, CA

Nov 26, 2020 3:18 am UTC

Verified customer

Went to the Crofton post office with my baby today November 25-2020, and had a terrible experience. My husband was away at work so I walked 1 km uphill to get my mail, carrying my baby all the way with back pain and lingering pain from other health issues. I entered the post without noticing the sign about mandatory masks as I was out of breath and struggling from my walk to get there. I gave my postal info and ID to initial worker and she was about to look for my parcels, when another lady came from the back room and yelled "what are you doing here! You should get out and come back with a mask!" I told her I'm sorry, and she said "you could be charged" I repeatedly apologized and said I didn't see the sign but she was yelling loudly and rudely. I felt humiliated and harassed as I was kicked out while crying in front of the other customers. I told her "you should respect me, is there no humanity here? I'm carrying a child. I understand about the masks and I'm sorry for that but I should be treated with respect. I left mad and humiliated and abused, carrying my baby. I want my right and justice and human respect.

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