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Customer Service

2033 (United Kingdom)
+63 22 263 552 (Philippines)
+1 866 978 4897 (USA and Canada)
+61 280 144 798 (Australia)
+81 345 780 182 (Japan & Bahrain)
+63 917 857 6494 (Philippines)
Upper Ground Floor, Worldwide Corporate Center, Shaw Boulevard
Mandaluyong
Philippines - 1552

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Complaints & Reviews

Aug 21, 2020

Camella Homes — Service

We've gone through ECQ, MECQ, MGCQ, MECQ again and now we are on GCQ and the Account Officer...

Camella HomesCustomer service is awful

We have sent our concern to their office on March 30. We made several follow ups through emails and phone calls. They replied to our email April 29 acknowledging that they received our request. (Imagine that's after a month when we sent our email!) They sent another email on May 6 which is a system generated email and did not even address one of our concerns. They never follow through. They are just good with promises but no actions done. They are so good in neglecting our needs. They don't put their customers first. They don't stand with their assurances/promises. Awful customer service! We just made a very wrong decision in investing our hard earned money to them.

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    • No
      Noor Mamba Jul 18, 2020
      This comment was posted by
      a verified customer
      Verified customer

      Camella sucks!

      Everytime I make payment online they will acknowledge instantly but other concerns, NO action at all. Been two months now I have a request from them and still no Action.

      My Biggestt Regret is getting unit from them!

      -1 Votes

    Camella HomesBlock 6 lot 8 camella bukandala phase 4, imus cavite

    Hi Camella,

    Please fix my property at Block 6 Lot 8 Camella Bukandala Phase 4, Imus Cavite due to faulty water pipes which caused the paints to "na magbakbak". There's also various leaks in the comfort rooms so naglleak yung water from 2nd floor to ground floor, and one has a connection to the electric cables below. It's really scary and unsafe. Also, there's also a "kanal"-like space beside the property dahil sa paghuhukay na ginawa ng neighbor. Please please check and fix this asap.

    I have pictures and videos to prove it. But, it's best if you check and fix the property as soon as possible due to it's unsafe condition.

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      Mar 07, 2020

      Camella Homes — MIka Home

      To Whom It May concern: I purchased in cash the house located at Blk 18, Lot 29 Mika Homes Camella, Pagadian...

      Camella HomesThe construction to build the unit is way to slow

      Why is it the admin office at south bacolod keep promising to get my unit finished in certain months last year they keep saying it will finish last June to October, November or December you name it until this year. I checked recently my unit it didn't change much. I wanna know why you guys keep lying to us just tell us when this unit to get this done?oh my unit is on black 24 lot 5 freya model in South bacolod.
      I just don't wanna wait another year, again this unit is been already a year but not much progress, please do your job take this seriously, we work so hard to pay this unit.

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        • Di
          Diana2525 Apr 28, 2020

          I have the same problem. Mine is in Pampanga. It's been more than 2 years. There is no construction up to now.

          0 Votes
        • Fr
          FredFr Jun 18, 2020
          This comment was posted by
          a verified customer
          Verified customer

          Hi Joanna.
          we are practically neighbours - when the house is completed- We are Block 24, Lot 2...
          It seems we are having the same problems as yourself. what, if any, progress has been made with your property?
          we were promised the handover of our new house September 2019, delayed until November due to bad weather, this was then pushed to April 2020 due to a lack of manpower, And then Covid came!!!
          would love to hear your story... We are thinking of taking legal action!
          Hope to hear from you. Fred.

          0 Votes
        • Li
          Linguine Aug 06, 2020

          Hello..have the same problem with Camella South Bacolod. Long overdue na po construction. ng unit namin. Supposed to be August 2019 pa ang completion ng bahay but until now hindi pa natatapos. The admin and the Engineers would give us their commitment date but it has been moved many times. We've been paying for almost 3years now. These people are not committed with their work. They can be trusted. We brought up our concerns through email pero puro lng cla "noted" We would like to ask for legal advice/actuon. Hope to hear more sa lahat ng my reklamo sa Camella South Bacolod.

          -2 Votes

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        Mar 04, 2020

        Camella Homes — camella crestwood heights, antipolo city

        We have finished paying for the equity of the property since November 2017. And from December 29, 2017 to...

        Feb 11, 2020

        Camella Homes — house turn over not accomplish until now

        We were scheduled for a house tunr over at Camella, Cagayan de Oro City Gran Europa on January 28, 2020 at...

        Jan 31, 2020

        Camella A Vista, Land Company-Communities Cagayan Inc. — house turn over but sadly the unit is not ready to release because it was not finish.

        My husband avail the unit (Gran Europa, Lessandra Heights Expansion Mikaela Lot 19 blk 4) last July 31, 2018...

        Jan 10, 2020

        Camella Homes — no turnover of the house even it already paid

        Inspection of the house done last November 20 with the engineer and the foreman and promised to be turnover...

        Dec 26, 2019

        Camella Homes — drainage canal-overflow

        This is related to my previous complain regarding the subject matter stated above. The complain on the...

        Dec 22, 2019

        Camella.com.ph — office staff that are out early

        Hi! We're lne of the home owners in Camella Bacolod Mandalagan and I would like to raise a concern about...

        Dec 20, 2019

        Camella Homes — late releasing of title & no respond from lipa sales office

        I would like to ask for your help to please help me follow-up my title for my lot at Camella Frontiera Sto...

        Dec 06, 2019

        Camella Homes — new house and the service and customer care provided.

        My wife purchased Block 1 Lot 13 Camella Bukundala 4 Imus. We where promised the house would be ready by...

        Nov 26, 2019

        Camella Homes — pending house turn over

        We have a unit for turn over at le vecina dos rios but was reset twice already. Everytime they reset the turn...

        Nov 19, 2019

        Camella Homes — mikaela eu, lot 16, block 42

        Hi. I already paid 80% of TCP as of September 2019, and my unit is only 15% completed stated in email last...

        Nov 12, 2019

        Camella Homes — b8 l20 camella cagayan house and lot land title

        The unit was completely paid in 2014 and the subdivision started homeowners occupation only in 2015. We were...

        Oct 15, 2019

        Camella Homes — promo voucher

        Good day. I bought camella homes mika unit in Koronadal City South Cotabato and was turn over last June 2019...

        Sep 27, 2019

        Camella Homes — building the house

        Camella Taal, Block 2 lot 3, Ella Complains as follows; 1. Trusses in welding area was not painted. 2. Roof...

        Sep 26, 2019

        Camella Homes — admin department and contractor first peak bill collector.

        I am a paying member of the Northpoint Camella Association and I want to submit an issues that I am hoping...

        Sep 02, 2019

        Camella Homes — camella dos rios employee laziness and incompetence

        We are from the USA. I paid php720, 000 in oct of 2018 for the whole amount of DP and all that is needed...

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