Camella Homes
Reviews and Complaints

I recently availed of Camella's top-notch home services, and I must say, it was a game-changer for me. The professional organizing service from HomeCut PH helped me declutter and maximize my space efficiently. Happy Housekeepers kept my home spotless, while Environet ensured a pest-free environment. Your HandyPro took care of all my electrical needs, and Paint Philippines added a fresh touch of color to my space. Highly recommend!

I have been applying for the approval of my fence permit for almost 2 weeks. The messenger for camella quezon was not reliable all the time it tooks several days to seen my concern. That's why the approval for fence was too delayed that causes me too much problem. My leave from work will be finish In a couple of days and yet the construction in our house was not started yet. It's too disappointing that you own a property but you need to seek permission first and the approval will.took several weeks that was too annoying for me.

Let me ask all of you did any one from Camella reply or try to solve you issue

Did any one from Camella contact to you or apologize for what happen with you

The answer NO coz Camella homes don’t care the customer they are making money only no customer service

In the end Camella home don’t care the customer even you will complain 100 times

you are waiting your time

Camella provence has the worst engineer and coordinator ever! Our unit has been turnover to us last june 2022 and up to date the electricity is still not connected. Been following up with ann but never got any help, she kept on saying that russel cannot be contacted, like what kind of engineer cannot install this electricity for more than 1 year? We have wasted a lot of time, money from calling and effort. We bought this house to stop renting but up until now we are still renting as this people never did anything. Think before you buy. Worst service ever!

I am one of the Homeowners in Camella Toril, Davao City. Unfortunately, even until now, we don't have a water connection. Imagine living in a Camella subdivision without water. It's been more than 2 years but still no water connection. We have water rations everyday except Sunday but that should not be happening as they have to comply with providing us with water connection. It's really frustrating. Their office also is not responsive. The in-charge, Engr. Apple said to send an email for complaints or follow ups but she herself is not responding. She said they are "corporate' etc but that is not how corporate works.

August 6, 2024
Camella- A Vista Land Company
Communities Cagayan Inc.,
Gran Europa Village Center, Lumbia
Cagayan de Oro City
Dear Sir/ Ma’am:
Subject: Demand for Immediate Action on House Construction

I am writing to formally demand immediate action regarding the lack of progress on the construction of my house, located at Camella Cerritos Blk 1 lot 16, Cagayan de Oro City. It has been almost six months since the project commenced, and during my recent visit, I noticed no significant improvements from February to July. This prolonged delay is unacceptable and has caused considerable inconvenience and frustration.

The situation is further exacerbated by the overgrown grasses inside the lot, which pose not only an aesthetic issue but also a potential hazard. Additionally, the building materials on-site are at risk of rotting due to prolonged inactivity, which could lead to further delays and increased costs. Attached are pictures with the time and date they were taken, clearly illustrating the current state of the construction site.

Moreover, I have already paid my equity, and the house loan has been released and finalized. I have started paying my monthly amortization with RCBC for the house loan, which adds to my frustration as I am financially committed to a project that shows no signs of progress.

I hereby demand the following actions be taken immediately:

Provide a clear and detailed timeline for the completion of the construction.

Assign a dedicated contact person to provide regular updates and address any queries.

Ensure that the construction site is maintained properly to prevent further deterioration of materials and the site itself.

If these actions are not taken within 14 days of receipt of this letter, I will have no choice but to pursue further legal action to protect my rights and interests.

Your immediate attention to and resolution of these issues would be greatly appreciated. I look forward to your prompt response and a satisfactory resolution.

Yours,

SHERACE C. BRIGOLI

We decided to acquire a unit in Camella Monticello, San Jose Del Monte Bulacan last 2021. Natapos na namin ang downpayment namin after 12 months, and we continued to pay. Nangulit kami ng nangulit regarding our payment terms and umabot pa sa DHSUD because we've been paying for roughly 20 months still no single development in our unit.

Fast forward, December 2023 naipasok na namin sa bank financing ang bahay namin, and developer promised us na ang turnover will be second quarter of 2024. Around February, tapos na ung unit namin. We are now waiting for the turnover, pero August na, nag sstart na naman frustration ko sa Camella. Di parin natuturnover ang bahay namin. No development since February, di padin naayos ang kalsada sa tapat ng unit namin.

I am Allan G Dela Cruz a home owner of block 17 lot 40 Camella bucandala phase in Alapan 2b Imus, Cavite. Im filing a complaint with this rude contructor of Camella bucandala phase 4. Im just asking them if they have s permit from camella because they dont even have a sticker permit attached on their window that they are renovating..i asked Property manager, securitry guard OIC they said "may basbas ni engr yan"..they constructed fence, extension etc. and contructor dont like to park may car infront of they constructing EVEN at night only..because he said they have project there and the e-bike and motorcylcle he owned was parked there overnight.he also said that 3 units block 18 lot 11,12 and 13 was he's project to construct the fences and extensions with any building permit from cityhall..because camella was planning to turn over those units with fences and extensions. See video for the rude act of this contructor together with his arguement with my wife, he triggered my wife .

They break all my electrical circuit and

Plug to my house Camella Lipa City

BLK.7 Lot 13 Phase 3 Camella and no CCTV in area

I purchased a house through deferred payment (24 months) in June 2021, I was promised that the house construction would start when 50% payment was made, and after 70% payment, the house will be turned over. I paid 87% in April 2023, the house was not constructed yet. I live in California and came to accept the house. Unfortunately, it was still dirt. I had a chance to talk to the contractor in July 2023, who said, he could not complete the house construction because he was not paid. Despite multiple emails that were rarely replied to, I received an email informing me that the house was completed and they demanded I pay it in full and threatened with cancelation. According to the contract, I should continue paying monthly after the house is turned over.

Now, it is already 2024, and the house has not been turned over to me. The last email I got from them was on Oct 2023 when they insisted on paying in full in order. In this email, they not only threatened me again with canceling my account but even talked about fees I have incurred. They are the ones who did not follow the contract I was given now they want me to pay for something they failed to deliver in time. Additionally, I am losing money by not being able to own the house or rent the house.

The account officer does not seem to understand that they are not breaking their contract with their requirements and depriving me of the use of the house which I have paid properly.

Until now, I have not gotten a reply from the account officer. They never indicated a date of completion or date of turnover as if there was no plan except I pay them in full.

I even reached out on Facebook but no assistance was given.

I hope this time, somebody will understand my problem and will be kind to help. This company should not be in this business because it cannot deliver what they promised and they just want you to pay. People are complaining and they don't seem to be bothered.

I just want to raise complaint about camellia home. I brought unit since 2019. And they promise me after completion of down payment they will turn over the unit.

I understand that during 2020 we covid situation so I understand there side.

But now its 2024 already and they keep promising me that after another quarter they start to build the unit.

The last update from them i email them and saying the construction is on hold when they promised me that this 1st quarter of this year they will start the construction and by aug the turn over the house

In short not even single hall has been start to build.

Also the problem is im here at abroad so I can’t go there.

Can you please help me?

Thank you

Katarina

We applied for a permit to complete our carport and fencing. We completed our application with the engineer in Subic to his satisfaction on December 10, 2023. He promised our permit in 1 to 2 weeks from that date. It is now about 8 weeks later and still no permit.

We have been to the office in Subic and tried other avenues to find out where our permit is and no one can tell us, or will not tell us.

We have received permission to move in material for the work and also verbal permission to perform interior repairs (plumbing leaks, electrical shorts, termite infestation) and finishing so that we can at least move in to our own home.

We still can't complete our carport, sidewalks, fencing and landscaping without the permit.

We've been promised the permit at least 3 different times and still received nothing.

No one seems to know anything at this point.

This is very poor performance - we can't work on our own house - it is our house isn't it ?

To whom it may concern,

I hope this message finds you well. I am writing to address a matter of urgency regarding the turnover documents for the property we were informed about in May 2023. Despite our continuous follow-ups with your team, led by Jane Florano, we have yet to receive the Certificate of Occupancy documents and the Meralco line connection.

After thorough inquiry, we discovered that the necessary applications were only made in November 2023 at the Municipality of Antipolo. This delay has been concerning, and we urge your management to take immediate action to expedite the process.

The lack of responsiveness from your team has caused significant inconvenience for us. We have made financial arrangements to complete the downpayment with the expectation of moving in promptly upon receiving the necessary documents. As a result of this delay, we find ourselves in a challenging situation, paying for both our rented accommodation and the mortgage for the new property. This has put a strain on our finances and has created an undue burden.

We kindly request your prompt attention to this matter and appreciate your immediate efforts to provide us with updates and expedite the processing of the required documents. We demand collateral damages because of this incident.

Thank you for your understanding and cooperation.

Melanie Fernandez

Crestwood, Expansion 1 Lot 12 Blk 25, Antipolo

Hi Everyone!

Good evening. Apologies on late email. I am Carlene Doton and I just would like to follow up on my unit located at Block 12 Lot 5 Phase 1 Camella Pulong Buhangin Sta Maria Bulacan.

Downpayment were paid in full last October 18,2023, but no feedback yet on the OR for almost a month now. I don’t hear any feedback also of the set timelines to turnover the unit since the based on the advertisement it’s RFO. Can you also enlighten me on this as I have to set timelines also of my activities in the next coming months.

By the way, I was able to accomplish the application on Electricity connection last November 4 through the help of Ms Jessica. And I asked her also to follow up on my queries but no feedback yet and I understand that this is really beyond her control.

I would really appreciate if you guys can enlighten me on this matter. Thank you.

We live at Block 31/16 Camella Alta Silang and our neighbours behind our lot have constructed a double storey extension, the height being above the height of all surrounded houses, conflicting with the deeds of restriction. How was theis allowed to happen, no permit is shown. Further more they have extended at height without leaving room for ventilation, as stipulated in the Camella building regulations. Once again, how was this allowed to happen. Does no one inspect the work or check that permits are being followed/? The House in question is Block 37 lot 11. When raised with the Apponted Vice President, the response, paraphrased was, ' It is his house he can do as he likes' Really is there no control on extensions and building?

Kind regards

Lourdes Giron and Terence Rowley Block 37/16 Camella Alta Silang

Camella homes is the most worst in terms of services. The staff don’t even care to answer your query and to give updates. Buying a house in Camella is the worst

decision I ever did in my life. If you are planning to buy a house don’t buy here. Because they don’t just give you a house but they will give you the worst bad memories. They will start your life with lots of disappointments and frustrated emotions. It is not a good start for so called your “dream home”. They only know how to make money. buy now ignore later this is a perfect advertisement for them.

My unit supposed to be turn over last september 2022 I also done paying my downpayment but still this year not yet turn over until my contract as an OFW expired I do not have have proof of income because the bank emailed me last may and I am at the philippines so they didnt accept my loans because I do not have proof of income first I suggest to downgrade but I dont have enough money for transfering my account since I do not have proof of income and I finally decided to cancel but they didn't always reply to my answer . My unit was at Quezon province brgy Isabang Tayabas Quezon. They told me that it was under maceda law but they tol me it was not half of the total payment . Until now I clarifying to them what maceda law is because I consult to my atty. But they didnt reply until they reply was out pf the office. I hope you can resolve this problem. Thank you!

Im fully paid for almost 3yrs now. But Camella homes cant release the titile because they said its still with its mother title. Everytime i follow up There is no response, i have to go to their head office bit still no response from them. I loaned this with the bank but when im fully paid the bank says Camella has not given them the Title. But other owners already got their title of land

i just wanna report this complain in Camella Sorrento in panipuan mexico pampanga because no one taking action for this Concern we applied for our water installation in May hangang ngayon wala parin po kami tubig September na sabrang hirap mag igib ng tubig araw araw para lang meron kami magamit araw araw ganito po ba yung system ng camella bkt kami binigyan ng ready to move in na letter kung dipa ready yung lahat paki aciton na nman po yung water installation namen kc sabrang hirap mag stay sa bahay ng walang tubig mag 4months na wala parin silang action sana mapansin po yung concern nato salamat

Water is stuck infront of my house because of the clogged manhole.

Can no longer flush the toilet because the cesspool is already full.

The overflow of cesspool is connected to the manhole.

I have reported to the assigned Engineer through email and to the assigned PM but have no action yet.

Please note that only the manhole infront my house is clogged. Other are working as per checking.

This is very urgent, we cannot flush the toilet.

We purchased a property under Camella and its very stressful. The property was turned-over last February. During punchlisting, we raised our concern regarding roof leak. They fixed the concern for more that 2 weeks. During the move-in briefing, they stated that roof leak concerns is covered by warranty for 1 year. We recently noticed again that there's a leak and it seems that they just repainted the marks before the actual turnover.

We raised this to their PICs, but they are not responding. Purchasing a unit under this developer is a no, so please, please avoid this company! Its very disappointing.

I gotta tell ya, I had a pretty bad experience with Camella Homes. I mean, seriously, stay away from these guys if you can. They're a bunch of crooks, if you ask me. I wouldn't trust them with my money or my property. I mean, think about it - would you really want to do business with a company that has such a bad reputation?

The thing is, I really wanted to like Camella Homes. I mean, they have some pretty nice properties, and I was really hoping to find my dream home with them. But unfortunately, my experience with them was anything but dreamy. The staff were just so incompetent and unprofessional. I mean, I don't think they knew what they were doing half the time. And when I tried to get some answers or help, they were just so dismissive and rude.

Honestly, I would recommend that you bring your business elsewhere. There are plenty of other companies out there that are much more trustworthy and reliable. And if you don't believe me, just search for Camella's reviews online. You'll see what I mean.

So yeah, that's my two cents. I hope this review helps you make a better decision than I did. And hey, you're welcome!

It's been almost a year since we received the turnover of our house in Camella Homes, but until now we still don't have any electricity or water connection. Every time we inquire about it, they always say it will be next month, but it has been delayed until the end of 2019. It's really frustrating and inconvenient for us.

What's even worse is that they built our house in a location that was not the lot area we chose, and they didn't even explain why. It's really disappointing and unprofessional. We regret choosing Camella Homes as our option for a new house.

If you're planning to get a house, I suggest you look for other options and avoid Camella Homes. Their service is not reliable and they don't prioritize their clients' needs. It's a waste of time and money to invest in a company that doesn't value their customers.

Me and my better half, we decided to go for Camella Homes' Ezabelle. Since we're not in the Philippines, we asked an agent for a quote. At first, everything seemed alright and we paid everything as agreed. Then, when it was time to sign the contract, we thought everything was still okay. But as we waited for the bank transfer to go through, years have passed because of the pandemic and we're finally going back home. As I checked on our payments, I was surprised to see an interim charge worth 120K plus. Even though it wasn't our fault, they still charged us. Can you imagine that? We're paying in advance and yet they still charged us.

Despite this hiccup, I must say that Camella Homes' website, camellahomes.net, is pretty easy to navigate. You can easily find the different properties they offer, and the prices are also indicated. They also have a feature where you can calculate your monthly amortization, which is really helpful.

Another thing I like about Camella Homes is that they have a lot of communities to choose from. Whether you're looking for a house and lot or a condominium, they have it all. They also have different locations, so you can choose which one is more convenient for you.

Overall, I would still recommend Camella Homes to anyone looking for a new home. Just make sure to double-check everything before signing any contract.