Rawson Property Group / Rawson Residential Franchises
reviews & complaints

My lease expired on the 30th April 2022. The agent (Ruth Snayer) said it was their birthday on the 30th and asked if i could move out and have inspection done on the 29th. That was convenient so i agreed. On the 29th, they send a message saying they are ill and would send their colleague for the inspection. They did and everything was signed off as good. The colleague (Darren) said my agent would send me a copy of the inspection done. There were no issues. Everything was intact. 29th was a Friday and they were ill so i am expecting my copy the following week. No email or update. I send them a message on the 4th of May asking for deposit and how long it would take. They say they would double check and get back to me. Its Rawson Rentals so i am relaxed. Its 18th of May today, i reach out to agent to ask for deposit and update. I also send an email as i am now getting suspicious. They respond in a voice note saying there is a problem with the bathroom ceiling (there is a mould) and there is a light bulb that was out. As at when i was leaving, all the bulbs were intact and working. This is day 19. Why are you telling about a bulb now. There was a mould when i moved in which i pointed out to the agent (Sive N) that handed over the house. They made it sound like it was permanent and i had no problems with it. I cleaned the apartment and steamed as instructed. Why is the agent asking me to pay for mould and bulb 19 days after i have moved out? Why have they not sent my inspection form? sThis is totally unacceptable, shocking and fraudulent. First, i need my signed inspection form and my deposit.

I've moved out of a property, lease was up, which i rented via Rawson Northriding, at the end of March 2022. Exit inspection done, nothing wrong with the property, in fact, the exit looked better than the insert inspection. Sorry may I add, the insert inspection took about 20min, the exit inspection an hour and a half, done by Ryan. More than 7days later, still no deposit refund or any feedback whatsoever. When I contacted Riana, all I was told, they apparently are so, so busy with insert inspections and basically don't have time for me right now. I just want my deposit back Rawson Northriding! I don't care about your insert inspections, I was good enough when I had to pay you your money, now pay me back mine!

I have taken the managed contract with Ottery rawsons cape town. Andrea the franchise owner is very unprofessional and dishonest. I have to keep following up and begging for the rental to be paid to me. She is very dishonest and states rent will be paid on a certain date and that it has been paid but still I never receive it. Currently it's the 11th Feb and I have not received rental and services for the month. She keeps stating she will get back to me. How is this possible that I have to beg for payment and keep following up. She never responds to my emails. I feel I have lost control of my own investment.i have sufficient emails as proof for investigation. I can not believe this is what rawsons stands for, unethical, unprofessional, dishonesty service. I am paying for a service which I'm not receiving. Please can this matter be investigated.

I have moved out of a rental property of RAWSON NORTHRIDING which was filled with magets in the shower when we moved in. Upon the exit inspection on 31 July 2021 it was noted the unit was in a better condition than when we received it. RAWSON NORTHRIDING promised to come back to me on any issues by Thursday 12th August 2021 which was passed the 7 days already. They then told me that they have alot of inspections to go through which is why it's taking so long. This clearly shows a breakdown in the internal business process and this should definitely not affect the consumer. It's now the 15th and as promised RAWSON NORTHRIDING still did not come back to me with any feedback at all!

I'm tanant in Muizenberg Cape Town in unit 204 Doreen Mansion
My complaint is regarding the treatment that I receive from the older staff in the Muizenberg office by the name of Werner Rix
In the flat we have wooden tiles recently we had fleas that are biting my 18 month old son went to report the Matter was referred to the contract clause that state that lm responsible for fumigation .
We did fumigate the house and there is no change we were advised that the tiles to be waxed with vanish but they're all refusing to do that and she's being advised by the agent.

As a property owner, my contract with Rawson rentals is that I get paid my rental income into my account on 1st of each month. Rawson confirmed they have received the rental payment from my tennant last week but have not paid over to me yet. I got a litany of excuses from Rawsons regarding. Not my problem. Surely this is a breach of the contract with me and I can cancel it?

Sales partner from Rawson westville by the name of Charity Shezi is giving me the run around since last week, i made an application for a flat to rent and everything was approved, made all payments only to find out that they have given the place to someone else, was then promised another place asap, i've been waiting till now with no place to live and 39 weeks pregnant, i've asked for money back so i can try somewhere else but still have not received it

Ek het n eenheid van Rawson te Secunda gehuur Ek het toe ek in getrek het vir die agent gewys dat die mat in die eenheid nie skoon was nie sy het gese sy is bewus daarvan en ek hoef nie te worry hulle sal nie my deposit terug hou as ek die dag trek nie want sy is. bewus van die mat, nadat ek uit is stuur hulle vir my n rekening van R600 vir skoon maak van mat wat het geword van jy moet die eenheid los soos jy dit gekry het. My cell number is 0633164395 my naam Wynand Fourie