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Rawson Property Group / Rawson Residential Franchises
reviews & complaints

Rawson Property Group / Rawson Residential Franchises
reviews & complaints

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21 complaints
1 resolved 20 unresolved
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Rawson Property Group / Rawson Residential Franchises - Delay in lease payment

My lease expired on the 30th April 2022. The agent (Ruth Snayer) said it was their birthday on the 30th and asked if i could move out and have inspection done on the 29th. That was convenient so i agreed. On the 29th, they send a message saying they are ill and would send their colleague for the inspection. They did and everything was signed off as good. The colleague (Darren) said my agent would send me a copy of the inspection done. There were no issues. Everything was intact. 29th was a Friday and they were ill so i am expecting my copy the following week. No email or update. I send them a message on the 4th of May asking for deposit and how long it would take. They say they would double check and get back to me. Its Rawson Rentals so i am relaxed. Its 18th of May today, i reach out to agent to ask for deposit and update. I also send an email as i am now getting suspicious. They respond in a voice note saying there is a problem with the bathroom ceiling (there is a mould) and there is a light bulb that was out. As at when i was leaving, all the bulbs were intact and working. This is day 19. Why are you telling about a bulb now. There was a mould when i moved in which i pointed out to the agent (Sive N) that handed over the house. They made it sound like it was permanent and i had no problems with it. I cleaned the apartment and steamed as instructed. Why is the agent asking me to pay for mould and bulb 19 days after i have moved out? Why have they not sent my inspection form? sThis is totally unacceptable, shocking and fraudulent. First, i need my signed inspection form and my deposit.

Desired outcome: My deposit.

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O
May 20, 2022 11:15 pm

The agent has refunded my deposit.

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T
3:29 pm
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Rawson Property Group / Rawson Residential Franchises - Rentals gone wrong

Rawson Properties what a waste of time and utter mess. Today was just another day as we getting ready to move from one property to another, all excited and hoping for the best. Our whole house hold was all boxed up, and all the large items dismantled from an exhausting day and night before. The rental agent dealing with the property we signed for, made...

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J
11:58 pm

Rawson Property Group / Rawson Residential Franchises - Still no deposit received - Northriding branch

I've moved out of a property, lease was up, which i rented via Rawson Northriding, at the end of March 2022. Exit inspection done, nothing wrong with the property, in fact, the exit looked better than the insert inspection. Sorry may I add, the insert inspection took about 20min, the exit inspection an hour and a half, done by Ryan. More than 7days later, still no deposit refund or any feedback whatsoever. When I contacted Riana, all I was told, they apparently are so, so busy with insert inspections and basically don't have time for me right now. I just want my deposit back Rawson Northriding! I don't care about your insert inspections, I was good enough when I had to pay you your money, now pay me back mine!

Desired outcome: I just want my deposit back!!!

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A
1:43 pm

Rawson Property Group / Rawson Residential Franchises - Rental not to me on time and agent continuously lies to me.

I have taken the managed contract with Ottery rawsons cape town. Andrea the franchise owner is very unprofessional and dishonest. I have to keep following up and begging for the rental to be paid to me. She is very dishonest and states rent will be paid on a certain date and that it has been paid but still I never receive it. Currently it's the 11th Feb and I have not received rental and services for the month. She keeps stating she will get back to me. How is this possible that I have to beg for payment and keep following up. She never responds to my emails. I feel I have lost control of my own investment.i have sufficient emails as proof for investigation. I can not believe this is what rawsons stands for, unethical, unprofessional, dishonesty service. I am paying for a service which I'm not receiving. Please can this matter be investigated.

Desired outcome: This matter needs to be investigated.

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A

Hi,

Did you get your case solved? I am in the same situation as you and Andrea is the agent.

Many thanks

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J
2:14 am

Rawson Property Group / Rawson Residential Franchises - Deposit, turnaround response

I have moved out of a rental property of RAWSON NORTHRIDING which was filled with magets in the shower when we moved in. Upon the exit inspection on 31 July 2021 it was noted the unit was in a better condition than when we received it. RAWSON NORTHRIDING promised to come back to me on any issues by Thursday 12th August 2021 which was passed the 7 days already. They then told me that they have alot of inspections to go through which is why it's taking so long. This clearly shows a breakdown in the internal business process and this should definitely not affect the consumer. It's now the 15th and as promised RAWSON NORTHRIDING still did not come back to me with any feedback at all!

Desired outcome: FOR AN AGENT TO KEEP ITS WORD ABOUT THE TURNAROUND TIME AND TO REFUND MY DEPOSIT

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J
Apr 14, 2022 11:15 pm

I'm sitting with the exact same issue as you did. Did they pay your deposit back?

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M
12:10 pm

Rawson Property Group / Rawson Residential Franchises - Treatment

I'm tanant in Muizenberg Cape Town in unit 204 Doreen Mansion
My complaint is regarding the treatment that I receive from the older staff in the Muizenberg office by the name of Werner Rix
In the flat we have wooden tiles recently we had fleas that are biting my 18 month old son went to report the Matter was referred to the contract clause that state that lm responsible for fumigation .
We did fumigate the house and there is no change we were advised that the tiles to be waxed with vanish but they're all refusing to do that and she's being advised by the agent.

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Rawson Property Group / Rawson Residential Franchises - Rental paid by my tenant but not paid over to me by 1st of month as contracted.

As a property owner, my contract with Rawson rentals is that I get paid my rental income into my account on 1st of each month. Rawson confirmed they have received the rental payment from my tennant last week but have not paid over to me yet. I got a litany of excuses from Rawsons regarding. Not my problem. Surely this is a breach of the contract with me and I can cancel it?

Desired outcome: Eft of my rental to my account today with immediate clearance. Refund of missed debit order fees to me from Rawsons.

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R

Hi Marianne - We would like to help investigate this further. Kindly send us the name of the agent and the Rawson franchise you dealt with, along with your contact details so we can be in touch with you and provide some feedback.

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S
11:02 am
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Rawson Property Group / Rawson Residential Franchises - Poor service and communication

I am currently letting out my property and have signed a contract with Rawson North Riding in Gauteng. I have had numerous issues with them, ranging from being double charged my monthly agent fee to poor communication and even authorisation of a pool repair of R4000 without getting two quotes and the only time I became aware of it was 2 months later when I...

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J
7:47 am
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Rawson Property Group / Rawson Residential Franchises - Rawsons Agents

FROM: MOTSUMI JOHN SEBOKOLODI ADDRESS: 176 GIGANDRA STREET ANNLIN, PRETORIA 0182 Email: [email protected] DATE: 18 FEBRUARY 2020 MY REF: LET 003 TO: RAWSON PROPERTIES ATTENTION: SIPHO NKUNA / NAVAL MALATJIE BY EMAIL: [email protected] and [email protected] Tel: 011 463 1092 Dear Sir LETTER OF DISSATISFACTION AGREEMENT OF SALE: MOJELA...

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L
6:06 am
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Rawson Property Group / Rawson Residential Franchises - estate agent

Good day, We have been enquiring to buy a property at Bona View through Leon Olivier at the Blaauberg branch. We have been waiting since the 31st of July for feedback and details on this property as we are urgently looking to buy an apartment, we are buyers from the UK. We just don't get any response from him, even after 3 follow up emails, also no Out...

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J
5:13 am
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Rawson Property Group / Rawson Residential Franchises - deposit not refunded

I moved out of the rented property on 30 November 2018 and after being promised my money I am still waiting. This is completely bad service, I would expect a better service. See below emails and investigate with the Helderkruin, Gauteng office. Dear Ane and Ramani Is there any feedback regarding my deposit as I urgently need my money? I shouldn't have to...

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S
7:21 am
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Rawson Property Group / Rawson Residential Franchises - levies overdue on managed lease

I have had two terrible experiences, one still ongoing, with two different Rawson franchises this year. I have a flat in Johannesburg which I wanted to rent out since the beginning of the year. One of the Rawson agents found a tenant on the 27th April who wanted to move in on the 1st May. The tenant signed the lease and paid her deposit. On the 1st May...

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S
12:57 am
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Rawson Property Group / Rawson Residential Franchises - deposit not received

Good Day, I was renting a flat in trichardt, secunda, mpumalanga through Rawson. We moved out on the 26 May 2017. Inspection was done and no faults were found and we were told we will receive our deposit within 3 weeks because its in a trust fund. After 3 weeks we didn't receive anything so we contacted the agency and they said it was paid to us. We...

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S
3:30 am
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Rawson Property Group / Rawson Residential Franchises - non collection of occupational rent

I sold my property through Rawson Property Johannesburg East rand office. The new owners moved in prior to the completion of the transfer and are liable for the occupational rent. Rawson has failed to collect this rent and have informed me that i must find my own means of collecting the overdue rent. This is unacceptable as the property was entrusted to...

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R
8:11 am
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Rawson Property Group / Rawson Residential Franchises - fraudulent sale

I spoke to Rawson top management. I believe 69 Overberg was sold as a fraudulent transaction. The agent I blame is Bertie Lombard. The problrm is that they claim 69 Overberg was sold on auction to a Mr F W Norton on 13 October 2017. This it seems must be a fraudulent statement. To EAAB they also gave misleading information claiming in one e-mail that it i...

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S
2:20 am
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The complaint has been investigated and resolved to the customer’s satisfaction.
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The company has left an official comment on the complaint.
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Rawson Property Group / Rawson Residential Franchises - Rude agent

I choose to remain anonymous and won't mention any names, but we have been renting through Rawson properties in George, Western Cape for over a year now and from day one our agent has had a disgustingly rude attitude towards us for no reason. Isn't the whole purpose of being an agent to be liked by your tenants instead of them being scared to phone her to...

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H
9:20 am

Rawson Property Group / Rawson Residential Franchises - Dogy sales partner

Sales partner from Rawson westville by the name of Charity Shezi is giving me the run around since last week, i made an application for a flat to rent and everything was approved, made all payments only to find out that they have given the place to someone else, was then promised another place asap, i've been waiting till now with no place to live and 39 weeks pregnant, i've asked for money back so i can try somewhere else but still have not received it

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K
Jun 06, 2018 11:15 pm

I also want my deposit back

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C
12:55 am
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Rawson Property Group / Rawson Residential Franchises - Service

I have moved out from 1of there rental houses after they wanted to put my rent up with 2000 rand! 20% Now after 3 months they are calling !e for an outstanding water and lights account!! Of which I must say they ensured me that all outstanding amounts have been deducted from my rent! On the check list when I moved in there were a large amount of dirt which I was now charged for!!

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U
6:33 am
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Rawson Property Group / Rawson Residential Franchises - Unethical behaviour

We were dealing with an agent from Rawson Mosselbay/Dana bay area. We were planning on driving back from Langebaan to Johannesburg and she send me a text that she had a place available for us. I informed her we actually driving back, but send us the link and we will check, the photo's were misleading and the house were filthy. She made us drive 6hours with...

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W
12:21 pm

Rawson Property Group / Rawson Residential Franchises - Service

Ek het n eenheid van Rawson te Secunda gehuur Ek het toe ek in getrek het vir die agent gewys dat die mat in die eenheid nie skoon was nie sy het gese sy is bewus daarvan en ek hoef nie te worry hulle sal nie my deposit terug hou as ek die dag trek nie want sy is. bewus van die mat, nadat ek uit is stuur hulle vir my n rekening van R600 vir skoon maak van mat wat het geword van jy moet die eenheid los soos jy dit gekry het. My cell number is 0633164395 my naam Wynand Fourie

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+27 216 587 100 +27 114 631 092 More phone numbers
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