Complaints & Reviews

Grand Homes — Water seepage - underground water

We have been having major ground water issues. We have talked to their warranty reps several times and have...

Grand Homes — price negotiation with honoring prices on the paper!

Even within a single price negotiation they change the prices for more than tens of thousands up and down and...

Grand Homescheap material used to build houses

I live in one of the house of Harrington Mills community built by Grand Homes. I purchased this house couple of years back and in just couple of years I see many issues appearing. The foundation slab has a crack that is not covered by warranty and almost of the doors hinges are coming out. Screws used the doors are so small they can't sustain the weight of doors. I already paid hundreds of dollars. Looks like they used cheap material. I am very disappointed and give heads up to everyone.

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    Grand Homesgrand homes inc violating builder policy

    I live in Harrington Mills community at Mulholland Dr built by Grand Homes Inc. Builder recently constructed couple of houses right in front of my house with same plan and elevation as mine. As per the builder policy, they can't build 1 house adjacent to mine and 2 in front of mine with the same plan and elevation. This will violate their policy. Since this construction started, I tried contacting them and even the owner as well few times and there were few email exchanges. Their VP told me that he will try changing the structure so my house will look unique but he didn't do that and now he doesn't even respond. Since this construction will reduce the market value of my house I am expecting a compensation.

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      Grand Homes — april parks - realtor.

      Your employee April parks was caught red handed making racist comments on her friends political post. She...

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      Grand Homes — realtor

      One of your realtor's, April Parker was on a community site harassing and belittling a single mom asking for...

      Grand Homes — liar

      If the home we bought if we already lived in. I would not say anything. we sign the lease 3 months ago! The...

      Grand HomesNoise

      The employees of Grand Homes refuse to turn down their radio and are playing vulgar music. There are many children in our neighborhood and they do not need to hear rated R music and the worse of the worst cuss words. We have a new baby and also work from home. We have to ask them every day to turn it down. We have called the police several times, and will continue to do so, and have also complained to the community office. The employees in the community office were rude and gave us attitude. We built our home with Grand Homes!and they continue to build in our neighborhood with no respect for their customers. This morning we can here their radio inside our home and they have it on 2 houses down, not to mention how loud it is if we go outside. We will continue to make complaints until this issue is resolved.

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        Grand Homes — Windows

        I purchased Grand Homes inventory home, after moving in we find that couple windows leaking water. Warranty...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Grand Homes — Roofing issue

        Our home is only 2.5 years old now.Two months after moving in we noticed a damp wall. Grand sent out one of...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Grand Homes — Fraud from top to bottom

        As a former employee of this manipulative company, I can tell you that it starts from the top with the owner...

        Grand HomesTerrible employer

        A Highly Dysfunctional Company and Culture


        Community Sales manager (Former Employee), dallas Texas – December 17, 2012


        Pros: twice a month you get to eat and drink for free on thursday night at the pizza party

        Cons: long hours, dysfuntional sales and corporate level enviroment, and false advertisement about the product and sales success


        In my 20 years of professional sales, I have never met a group of screwed up sales organization. As another quality sales person, who lasted 5 weeks stated " I thought this was a front for a CIA Run Operation experimenting with how people respond to abusive, weird and outrageous behavior...None the less, here I go... First the owner surrounds himself with kiss butts who tell him anything he wants to hear. Not what he needs to hear! Why not, because he is an egotistical, emotional, loose cannon. The owner thinks his homes are the be all and end all of homes, priced too high and not in touch with what is really going on in his marketplace..NO TRAFFIC at All...Why is that, because everyone is afraid to tell him the truth...Oh yeah, get this, from all of his sr VP's to all the low end employees, he gets off by having everyone refer to him as Mr. Last Name, we will call from here on as Messiah...What a joke...As for the culture, it is out of wack. First they have bi monthly sales TeleBlitz's on thursday nights until 830pm. They make all their sales persons come in at 5pm in Addison ( love the traffic 1 hour to get there) for a speech from the Messiah and then they have an Amway Rah Rah session for an hour...Here's the best part, they provide dinner and alchohol to grease you up for a fake phone clinic. Everyone has to make calls from the corporate offfice cubicles and set 6 appointments for the up coming weekend. What really happens Mr Messiah, is that all the sales people sit around for 2 hours and blow smoke up everyone elses butts, eat the food and get drunk on the booze. You might as well call it a Pizza party...Then at 830 everyone turns in a call activity sheet showing 6 appts for the weekend.. Duh, two things happen MR Messiah, they either alreadly had the 6 appts made before they appeared for the Rah Rah session or they just made up 6 appts...False sense of sales security, the VP's all think its great, we have appts, we'll sell 20 homes this weekend! LOL...NOT What a great way to treat PROFESSIONALS Sales people, like little kids at a telethon! here is another great point of the useless region sales managers, when filling out reports, if you dont have numbers, like appts, walk up prospects, or activity to report on your 3 weekly sales reports, The JR Messiahs have you as one states all the time, "Just Make Up Numbers and Report false numbers", "Because no one checks and follow ups on activity"... I am NOT Kidding... Mr Messiah is always getting False numbers, and these people he pays, give them the numbers, WOW...

        As for the sales force, in my 3 months, they average a 70% ROLLING QUARTERLY TURNOVER RATE... the other 30% ARE MADE UP OF VETERAN 3-6 YEARS REPS. this is why they stay. When i first came on, I asked about the person I was replacing. I was told by region sales manager that "he wasnt selling enough". The gentleman I replaced had 3 contracts being built and it represented the the ex sales person about $22, 000 in future commissions over the next 9 months...That blows...I' will come back to that in a second...about 1 month in, the sales women I was working with in the community/development gave up a half deal in another community of the region SM so that the other community sales person could get his first deal...he had been there 3 months, no sales. To make the Region Sm look good, he asked the salesperson to give up his half to justify this other sales person value to Mr Messiah. when I asked my partner why he gave up $6, 000 in commission, she stated "no problem, because this sales person wont last and when he is gone in two weeks, I will get the whole commission when they are paid out back to me...HUH...Now back to the other $22k, those commission where given to another veteran sales rep. because the region SM didnt like someone, he terminated him to give his commissions to another kiss butt !. the funny thing is that the majority of verteran sales reps are lazy, sit on their computers and play on facebook and screw off all day, pad their numbers...waiting for someone to leave.

        The whole corporate scene is not about results, its about looking good and putting on a dog and pony show for Mr Messiah

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          Grand Homes — Fraud, Unethical, horrible Grand Homes

          In May of 2012 we put in $10, 000 to offer to purchase a lot to build a home with Grand Homes. Prior to that...

          Grand Homes — Grand Homes attempting to commit fraud

          We put $10, 000 deposit for Grand Homes to build a house with the understanding that after the contract wa...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Grand Homes - Buyers Beware — EARNEST MONEY

          I'm a concerned consumer, and in this economic time, why is it that a company like Grand Homes can get...

          Grand HomesEarnest Money

          Grand Homes refuses to refund our earnest money of $5k!
          My boyfriend and I signed an agreement with them in summer of 2010, but it turned out that the floorplan was not what we wanted, therefore we changed to a different floorplan that was $6k more. However, the builder decided to increase the price by $40k! My boyfriend said no because that was over our budget, so the salesperson told him we would receive our earnest money within six weeks. Six weeks passed and we never received our money. We called them countless times and left numerous voice mails, still, no answer from them. I decided to use an unknown number to call them, and without surprise, they picked up! Once again, they said we would get our money soon, but still nothing. Finally, more than 4 months later, the manager decided we can't get our money back because we already signed an agreement with them for the first floorplan.
          It's ridiculous how we were misled and mistreated by this awful and dishonest company! $5k is a lot, and it would not do any justice if this company keeps this money without doing anything, when we worked so hard for it! Don't trust Grand Homes!

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            Grand Homes — Corrupt Company

            Grand Homes is a corrupt and dishonest company. If you choose to put a 5K dollar deposit down on a new home...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Grand Homes — Poor Building Structure

            We only been at our new home since 2006 and everything is falling apart. The walls are chipping. The master...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Grand Homes — bad foundation

            Selling houses on bad soil leading up to foundation problems. We bought a home in Grand praire that was a...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Grand Homes — Terrible company

            Grand Home refuse to return my Earnest money. In January of 2008 I purchased a house from Grand Home...