Camella Homes
reviews and complaints

We decided to buy a house unit from Camella Homes in 2018. We chose Camella Digos as our preferred location. However, it is already 2022 and our house unit is still not yet built. We are very disappointed with the lack of updates from Camella Homes. It seems like they cannot provide us with proper information about the status of our house unit. If we want to know any updates, we need to go to their office and inquire. It is very inconvenient for us, especially since we are busy with work and other responsibilities.

We have been waiting for five years now, and it is very frustrating and heartbreaking. Every time we ask them why there is still no ongoing construction, they always tell us that they are waiting for advice or updates from their Central Office. We feel like we are just being given the runaround. We are very disappointed with the service that Camella Homes has provided us.

If we could turn back time, we would not have purchased a house unit from Camella Homes. We would have saved ourselves from the stress and heartache that we are experiencing right now. We hope that other people will learn from our experience and think twice before buying a house unit from Camella Homes.

Camella Homes, let me tell you, they're not the most honest folks out there. Their customer service is pretty bad too. We got our mortgage through "All Bank" back in June of 2019. We were promised a fixed rate of 7.8% for 5 years. We made sure to pay our mortgage on time, even during the pandemic. But then, out of nowhere, we got a notice from "All Bank" saying that Camella had bought back our mortgage as an "In House" loan, and now we were being charged a whopping 14.9% interest rate. Can you believe that? Both Camella and "All Bank" are owned by Villar, so it's pretty clear what's going on here. They're manipulating the system to make more money off of hardworking people like us.

"All Bank" tried to blame Camella for not forwarding the title, but that's just a load of bull. It's their own fault for not doing their job properly. And now we're the ones who have to suffer with this ridiculous interest rate. It's not fair, and it's not right.

But we're not giving up. We're working on getting our mortgage refinanced by another bank. We're hoping and praying that we'll be able to succeed with the grace of the Lord. It's not going to be easy, but we're determined to make it happen.

So, if you're thinking about getting a mortgage through Camella Homes, I'd think twice. They're not the most trustworthy company out there, and their customer service leaves a lot to be desired. Do yourself a favor and look elsewhere.

I recently had the pleasure of working with Camella Homes to build my dream home. However, I must say that I was quite disappointed with the quality of work that was done. It seems that the contractors they hired were not engineers, and it showed in the final product.

Upon inspection, I noticed that there were pieces of block that had been squeezed into the walls during construction. This was a major concern for me, as I knew that this could lead to cracking issues and possibly even collapsing in the future. I immediately reached out to Camella Homes to address the issue, but they simply wrote back saying that they had fixed the problem.

Unfortunately, I cannot go to the site due to the current Covid situation, so I am at the mercy of Camella Homes. I am worried that the mistakes were simply covered up with concrete, and that the underlying issues were not properly addressed. I have saved up my hard-earned money to build my dream home, and I am disappointed that this is what I have to deal with.

I am not the only one who has had issues with Camella Homes. I have seen many complaints online from other customers who have had similar experiences. It is concerning that there has been no action taken to address these issues.

Despite my concerns, I am hopeful that my home will be structurally sound. I plan to hire my own housing inspector to check the structure and ensure that everything is up to code. I hope that Camella Homes will take these issues seriously and work to improve the quality of their work in the future.

I want to make a formal complaint about the issue that is arising in Camella sorrento Mexico pampanga. I am at the moment doing a renovation in my house that is fully paid. And I just want everyone knows here that before hand we send a plan in the main office to get a permit as a law abiding citizen but what seems funny is that the more you abide the rules the longer you wait. Fast forward to the story we waited long enough for the decision to be released, 2 months had past no decision coming from the main office when we sent the original plan. So we revised the plan and we got the permit right away. The construction started but from day one different guards coming to the site taking pictures of what we are doing, harassing us asking us differentl questions asking for the permit asking for the deed of sale which we are not obliged to show because this is out of the context. and now when we are passing thru the gate upon entering sorrento the guards will stop our vehicle to check what is inside our vehicle and who is with us. we are being mistreated as a home owner of camella sorrento. as the owner of the house that is again fully paid been sent a letter to stop the construction of my house because they said that I the owner of the house broke the rules. when in fact a lot of houses here did a MAJOR MAJOR RENOVATION. I believe that this shouldn’t be an issue to any home owner here in camella sorrent, once you bought and paid the house in full you should be able to do whatever repairs and renovations you want to do as it is yours now. Guards or any other office staff shouldn’t mis treat any of the home owners as we the home owners association are the one paying all the staff in camella without us the homeowners, camella wouldn’t operate. so I am demanding that you should treat us with respect and gratitude. I haven’t seen anything like this, so rude - and very disrespectful staff.

I would like to complain to Mrs. Sheila and Mrs. Sheryl to camella branch sta marin pulong buhangin, several times i call but didnt attend my calls and several i send email from them, to follow up my unit Blk 28 lot 10 the windows at bathroom didnt install the window they turn over to us and they promise they will arrange and install the window they took one of the key of my unit after several months mybwife visit again my unit but didnt not do anything and also the stairs on my unit we file a complain sign to camella office in same brach same thing didn't do as well, i followup to send several emails to them but didnt answer, this my concern to do thw needful as soon as possible.

Im waiting your response as earlier as possible.

Please be inform im working as OFW.

Hello there,

I am Ms Dahlia Villaruel of B16 Lot 26 of Camella Cerritos Cagayan de Oro City Misamis Oriental, in Mindanao. I bought this property since 2015 of sometime in May. The agents name is Rolyn Labita. We agreed to buy it during pre-selling to be able to save cash money. Fast forward, the turn over was done and excited that I have the unit already.

Now is it 2023 of April, I still do not have on hand my Title of the Property that was paid back in 2015. I am wondering of what is the reason behind this delay when someone paid everything already upfront back in 2015. Are you able to help me with this issue. I am badly needed the explanation from Camella office in Cagayan de Oro. I always have my SPA follow ups with the Manager in the Cagayan Office name (Ed) and until now no feedback and same reason not enough people is working in that said office.

Pleaase reach me out at dahlia.[protected]@ottawa.ca

Thank you so much.

Hi. Our unit has been turnover last year May 2022, and upon turnover, there are many cracks and damages on the house.

The engineer asked us to sign the turnover papers, and he promised that they will repair the damages once we sign the contract.

To date, there is no action taken, and they said they can no longer accept any warranties on the house. They are so rude too!

I would like to complain Ms. El Norwigean R. Bacon, she did'nt reply to my email and answer my call. I am requesting the status of my additional GC claimable 60 days after my loan release, my loan release was last Nov. 3. 2022, which offered to me by former admin staff Ms. Joanna Ibañez for me to agree for early LR and pay my last 2 months down payment in full. As per last conversation to her thru phone she promised me that the additional GC will be release together with the original GC promo Camella offered. My original GC promo was already send to my account.

Good day!

Block 26 Lot 6 Ravena Townhouse, turn over Sept 2020 pero di pa po kami nakatira dun.

1. Hindi po nila i approve ang aking plan para sa service area ko( 2x times n po ako nagpaguhit sa architect. Lagi daw po mali?

2. Nagpakabit po ako ng tiles. Ang hirap po kumuha ng permit parati walang tao s opisina nila.( isang deliver ng materyales isang kuha ng permit.) So kung 10 times po ang delivery 10 times din po need n kumuha ng permit at lagi po wala ng tao n pipirma s permit.

3.Ngbabayad po ako ng hoa membership pero ung unit go ay nasa loob na ang damo..walang naglilinis ng harapan at likod namn.

4.1 lng po ang guard.

5.Dec 22,2022, nawal po ang pinto ko sa likod at sira ang doorknob sa main door ko. until now Dec 27 wala p din pong action ang camella sa complain ko.

Nka open po ang unit ko.

Pki tulungan nyo po ako sa problema ko..

Thank you. Jeanette cornelia

Wala po ako sa pinas.

Good day, I just want to report about the vacant houses here at Camella Springville Exect 2 annex that there are squatters illegally staying or occupying the said vacant house, the home owners are aware of this matter, we the homeowners requesting to please check the said houses that where occupied illegally. We are hoping to Your office to take an action about this matter. Thank you, I hope that this matter will be confidential

We availed a house and lot in Camella Bulakan way back 2019. First investment namin ng partner ko. We were very positive about this, kasi madami kami friends in the area na and so far wala naman sila major complaints.

Sa part namin (I think specifically Phase 4 very problematic) a lot of things has been delayed, sa pag process palang ng bank loan. Tied with this is also the construction na di pa masimulan because of the same reason and the "pandemic" card na lagi nila ginagamit na reasoning.

Q4 2021 na napa-approve at na release ang loan. In between, we still diligently pay our dues. After the loan is processed, we were promised the turnover will be Q1 of 2022 and the move in by Q2. But of course, it did not happen. We kept on asking for updates regularly, sobrang unresponsive. Kung di ka pa mag ask, wala mag update sayo. And hindi ka din lagi rereplyan kahit paulit ulit email mo. Nakakadismaya.

Q3 2022, we got a reply and they told us the construction is done na but wala pa electricity and water sa area kaya hindi pa daw ma process ang turnover.

We kept on following up through email, wala na nag reply samin. The above mention was the last update we received from them. July pa. Patapos na 2022 wala na naman nangyari sa kinuhang bahay.

Sobrang frustrating lang kasi you availed nga of the unit kasi you need it. And it's not like we were just trying to make random investments, pinaghirapan talaga yung kada monthly na binabayaran para lang mabuo yung pangarap namin sa sinisimulang pamilya.

I hope this will be settled soon. The same goes to everyone in the same situation.

I bought a house at Camella Calamba-Palo Alto on December 2020. Ive been paying the equity for 21mos and this year should be the turn over.

I am an OFW and has been requesting the house agent if i can view the house location before i left last year. I was told that i need to finish the equity so I accepted the rules.

This August, I was expecting that the house is ready for occupancy as they told me before. However i was surprised to know that it wasn't done still. Though very much dissappointed, I just asked the agent for a site visit but even the site visit was not allowed. I've been paying for this, but havent seen the site yet.

This is the least thing I expected but it’s been 2 weeks since I followed up on the status of my unit. They can’t even respond to me. Been 2 months since I last checked the unit and I still don’t know the turnover date.

I should have purchased from loval developers. Camella is slow, expensive and they have really bad CS. Been paying for the unit since 2019. Mag 2023 nalang wala parin.

The Internet connection in Camella Homes was unfair. You can't even choose your preferred internet connection, but they will force you for their exclusive provider, and worst that is not reliable on speed. You can't even do a work-from-home setup due to a slow-speed connection. Don't scam us on this matter because you are not helping the homeowners and don't give some convenience in our daily lives.

Turnover date : January 2022

As per the Info given: After 3 months from Turnover date, both Electricity and Water connection will be process. Then 3 months due already and was told to wait until June and then nothing happened, calls and emails done and always forwarding from one to other personel. Then I was informed again that it will be in August. I patiently waited but then again nothing. Now it's already August, sent Emails to fololow up again and again but no info.

I have read complaints from othe buyers and concerns are the same, delay delay and delay. Has anyone already file a case? If yes, let me know. I ould love to file one.

I purchased a unit in Camella Metro Verra North. How long would they process a refund? The bank has approved the housing loan last March 2022, and I was told that they will refund the extra two months deposit and until now, it is August no refund was received. They kept on promising the refund is on process since April 2022. The turnover supposedly May-June 2022, it did not happen until now. I went home to the Philippines to check the house but there were cracks and termites in it. Got hold of the engineer who they say will do the works for the handover, but the engineer is not answering any queries as of now any updates. I felt we have been scammed big time. Don’t know who to get help. I am thinking of asking our President BBM or Vice President SDC for help to stop this kind of scamming people of their hard earned money. I am so sad as I expected Camella is a good company but because of what is happening I am disappointed.

Good day po CAMELLA i'm one of your client gusto ko lang po sana mag complain itong tao po ninyo na si EL NORWIGEAN R. BACON bakit po gaynan sya maghandle ng account napakabastos na tao nito dapat hindi po sya maghawak ng account kung hindi po sya marunong makipag usap sa mga client, meron po akong record ng pinag uusapan namin at issubmit ko po ito for evidence thank you and sana make some action kasi marami narin daw po na complain sa tao nato at pinapahirapan ang mga client na hawak nito. Thank you & GodBless

Tricycle not allowed to enter the subdivision in Camella Bacolod South. In our location, tricycle will be necessary especially now that the temperature at noon is very high and home owners are walking few blocks from the gate.

We raised that in our General Assembly yesterday June 11, 2022. And the only response is “we are not allowing it due to we are setting a higher quality way of living”. Isn’t that discrimination? If a home owner rides on a tricycle puts his/her way of living on lower standard? they also pointed out that in the contract we signed that public transportation is not allowed BUT they promised to provide shuttle that is the reason why we decided to buy house here. But until now, there’s no shuttle service provided. Very dissapointing

09 June 2022

Our unit's rear door was shattered, most likely due to rain and hot weather (photo attached). We replaced our door, but we wanted to add additional roofing to prevent it from being damaged again.

Now, we consulted with the office, and they informed us that the one we want will not be permitted, and that we must construct everything out of concrete, with the roof matching the unit. We don't have enough money to perform a full remodel or extension right now, so we'd like to do something temporary in the meanwhile (photo attached).

Why is the cash bond so large, at AED 25,000.00, and if we want to do something in advance, it would cost an additional AED 15,000.00? Is this how Camella's rules and regulations work? We purchased the home, but we are not given the authority to do whatever we want with our unit.