Menu
Cabela's Customer Service Phone, Email, Contacts

Cabela's
reviews & complaints

www.cabelas.com
www.cabelas.com

Learn how the rating is calculated

1.8 147 Reviews

Cabela's Complaints Summary

29 Resolved
118 Unresolved
Our verdict: When using services from Cabela's with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Cabela's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Cabela's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Cabela's reviews & complaints 147

Sort by:

Newest Cabela's reviews & complaints

ComplaintsBoard
L
10:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Cabela's credit line lowering/increase interest

just checked my February statement to find that my new rate of interest is 27.99%... which I think is just completely AWESOME!

I guess my prior rate of 12.99% and an avg payment of $1500 a month just wasn't enough to fill the pockets of the spineless brainiacs that decided to make this well timed business decision.

This appears to be a game of debt, not money management... and in it, everyone loses... except those that run the banks and credit. If you have not noticed, banks have the biggest spread EVER. Savings rates are in the toilet and loan rates have gone relatively unchanged. EVERYTHING favors the banks and them getting their act in gear, they'd rather get more out of the deal instead.

It's sad to see that this is wide spread. What bothers me most is that this industry is arrogant enough to gamble on the future losing billions of dollars in the process, it cleans up the books with government (taxpayer) money and then to make the situation even worse, they attack the very people who did not borrow iresponsibly and are not a part of this mess. If I tried this I'd be in prison. I'd really like to have a meeting arranged where I can meet the ones responsible for all of this. I want them to tell me why they are not paying the price for this w/ their jobs, serious tax penalties for undeserved bonuses, liquidation of assets and mandatory community service (since they really don't understand what that's about).

Read full review of Cabela's and 2 comments
Update by Lisa43
Dec 05, 2011 8:53 pm EST

No not complaining, I am so glad they did that and made me aware of there actions! Closed there card and have one card only. Cabelas lost my families business along time ago .

Hide full review
2 comments
Add a comment
C
C
CSR
Lincoln, US
Apr 01, 2009 2:25 pm EDT

You interest rate is based on payment history and your credit bureau score, so maybe you should invesigate that information before you go off. Also, if you had a WAMU Cabela's Visa card your interest rate increased because the card changed hands and is no longer a Cabela's Visa card and is now a Chase Rewards card. Proper notification of that change were sent out and the new terms and conditions were send out also . SO instead of complaining maybe you should do a little investigating a make a phone call and find out WHY!

F
F
FIREMAN
, US
Mar 10, 2009 6:49 pm EDT

I JUST HAD THE SAME PROBLEM! I THINK THEY CAN RAISE THE INTEREST RATE ONLY ON NEW PURCHASES, DON'T QUOTE ME ON THAT!

I ALSO RECEIVED A POSTCARD STATING THAT I WILL NOT EARN ANY MORE NON CABELAS PURCHASE POINTS AND MY DADS CARD STATED THAT HE WAS GOING TO EARN MORE POINTS THAN BEFORE?

I LOVE CABELAS, BUT I THINK I MIGHT HAVE TO MOVE TO THE BASS CARD INSTEAD. I WILL WAIT AND SEE HOW BAD IT REALLY GETS.

ComplaintsBoard
O
9:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cabela's worst service ever

I purchased a dog collar from their on-line catalog. The product originally sold for $99 and was listed on sale for $59. It was also clearly advertised as "in-stock". The next day I received a notice from them that my order was cancelled because the item had been discontinued. I was very disappointed. At that point, I went back to the on-line catalog to see what my other options were. To my surprise, the same collar was listed with the same manufacturer's description. The item had a new Cabella's product number and a new price of $109. At that point I got angry because I felt cheated by CABELAS. I sent an e-mail to them stating my dissatisfaction. To date, no response from customer service. Cabelas has a good name in the the industry, I'm sure if upper management knew how un-responsive customer service is, they would remedy.

11/28/08 Update, it's been 2 weeks since I contacted Cabelas customer service . . . STILL, NO RESPONSE from them. I'm convienced they don't care about retaining customers. There buisness must be great that they can just "blow" their customers off. I'm not happy & will not buy from them in the future.

Read full review of Cabela's and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
alaskarifleman
Aniak, US
Jan 07, 2012 4:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am dissatisfied with Cabelas at the low management level, too. There is no way to contact the board or anyone high enough in management to make a difference. Cabelas would not provide me with a receipt for merchandise purchased as a gift. Demanding a receipt was useless because their lower management is brainless. The last straw was when they sent a gift to the wrong address then blamed me. With no receipt for my purchase I didn't have a leg to stand on. Lower management refused to overnight a package one county away from the store to my mother. I had to express mail the item from Alaska but it arrived late because nothing moves fast from rural Alaska. I've been a loyal Cabelas customer for decades but have ended my association with them over this incident. Cabelas is too big to care about individual customers today. Everyone who purchases an item in this country is entitled to a receipt.

J
J
jack russell
Shenandoah, US
Dec 07, 2011 6:31 pm EST

are those dates correct if so have they sent you the dog collar yet please contact me at seannamae@msn.com

ComplaintsBoard
D
8:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cabela's unauthorized retention of personal, private data

I am of the opinion that Cabela's is using unauthorized means to collect personal, private identifying information. Their policy is disturbing, questionable, and suspicious. If you read the fine print of their return policy, the "100% gaurantee" is apparently a half-truth.

In order to complete a return or exchange the buyer must "present a valid photo ID that will be recorded and retained in a database to be used only for authorizing returns." "Recorded, " i recently found out at their store in Louisiana, means electronically swiped.

What is Cabela's doing with this information? Who might they be selling it to? By what means is it protected? What legal standing do they have to require this information except for the purchase of a firearm?

The stated purpose, that it is used to "authorize returns" is nonsensical. A receipt and presentation of the return merchandise are all that is necessary in any retail establishment.

Unlike a credit card company, for example, with which the consumer signs an agreement and the company's privacy rules are legally binding and public information, Cabela's is taking this information without authorization, almost through what could be characterized as a mild form of extortion, and without any written agreement on its use or protection.

Other agencies, a bank or the Transportation Security Administration at the airport, these have legal standing to require an i.d., and even still they only look at it, not record it electronically.

Cabela's policy is unjustifiable and shameful. They should change it immediately.

Read full review of Cabela's and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
H
H
hope4peaceofmind
Auburn, US
Apr 10, 2009 10:32 pm EDT

I have no problems with the policy. With the return abuse I have seen, I am suprised cabelas waited this long. I was in line once while a customer was returning a pair of boots the employee was having a hard time finding. The boots look like they have been used for 10 years. And that customer was allowed to return them.
Another time I was in line waiting to get a fishing license and this guy was trying to return a crossbow without his receipt. The employee told him she needed to see his driver's license. The customer said he had to go to the car and get it. Another employee came up and I overheard them talking about the crossbow. It appears the customer took it from the sales floor, removed all the tags in a blind and tried to get some money for it. The customer never came back into the store. He probably knew he'd been busted.
Anyway, many big businesses require a photo id to do returns. They do have a right when it is their assets at stake. I have no problem giving it to them when I return something because I have nothing to hide.
It seems to me that the ones who have problems with proving to cabelas who their are, are probably the ones who are abusing the return policy and have something to hide. If I owned a business like cabelas, I would rather lose those people as a customer than let them continue the abuse.

P
P
PckerFan414
Kearney, US
Mar 13, 2009 12:56 am EDT

The previous poster is correct. I am a Cabela's employee, and am surprised it took us this long to crack down on returns. We are simply trying to protect our assets by identifying and stopping return fraud (whether it be through misuse of employee discount, theft, price tag switching, etc).

What this boils down to is that Cabela's, along with any other company, is free to set the terms on which you must do business with it. If we say you have to have an ID to do a return, you have to have an ID to do a return. If you don't like it, don't buy things from Cabela's. Our prices may be higher, and we may have a strict return policy, but you are not going to find a company that treats its customers better. That's the bottom line.

B
B
BobJq
Granville, US
Feb 19, 2009 10:52 pm EST

Cabela's does not store this information. The information is collected through Cabela's, yes, but the database is maintained by The Retail Equation, Inc. The information is not accessible in any way by Cabela's, and none of the information from your driver's license is recorded.

If you've shopped with Cabela's for any length of time, the information the store itself does collect is nothing they don't already have on file. If you do mail-order, they've got your name, address and phone number.

For example, if doing a return without proof of purchase, Cabela's employees will ask for your name, address and phone number. This information is added into the register and is used for few purposes: to assign your name to a gift card, if they issue one as a merchandise credit; or to identify excessive returns. (IE, once the account is created, a line will be added for each item returned.)

You state "The stated purpose, that it is used to "authorize returns" is nonsensical. A receipt and presentation of the return merchandise are all that is necessary in any retail establishment." Did you ever ask about the policy? I did. They're apparently tracking return frequency customer by customer. Bass Pro does it, too. It's part of shopping in the modern world. Too many people abuse the lax rules, and retailers clamp down. No different than any other business. Present a receipt and merchandise all you want: what's to say I didn't break into someone's car and steal something they recently purchased? And don't think some thieves are above printing false receipts. The materials are out there, I'm sure. Register paper probably isn't that hard to find.

I think this is fair. With the amount of fraud going on in the world, stolen credit cards and returns, I think providing my drivers license to do a return is no big deal. Wal-Mart has been asking for it for years, and if you do more than three returns in a period of 6 months they cut you off. This is probably the sort of thing Cabela's is trying to establish. Again, far enough. If I purchase something big-ticket, I keep my receipt. If they want to put my license on file, fine. I have nothing to hide. I have trusted Cabela's for 20 years not to sell my information. I don't believe that they do.

Most of this information is available at The Retail Equation. If it's not there, ask the cashier at Cabela's-- they'll be honest. That's how I found this out. Again, I don't see any reason to be suspicious unless you've got something to hide. I'm sure you don't... so why the hostility?

As with most stores, 100% satisfaction usually refers to the merchandise, I've come to find. There's no way I'm ever 100% happy with the way Wal-Mart treats me.

ComplaintsBoard
B
12:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cabela's 0% interest is misleading

0% interest promotion seems to be a scam.

Don't get burned by Cabelas 0% interest "deal". Warning! Don't get burned by this HOT Slick DEAL. Be aware that the Bank that Cabelas uses is World's Foremost Bank. It is basically owned by Cabelas. The Bank policy is such that it is "almost impossible" to get the 0% interest. This is their scam. Say your monthly statement is $1000. And say you have a 0% interest purchase of $500. Say you pay $1200 expecting the extra 200 to go to reducing the 0% balance (like most if not all of us would expect).

SURPRISE, the Bank will show 1000 going to pay the monthly bill, THEN it will apply the 200 to NEXT Month's bill (assuming you use the card and have been charging purchases to it). SO, your 0% balance IS NOT being paid as you expected and then WAMO, you get a bill with INTEREST charges on the SO CALLED 0% PURCHASE THAT YOU HAVE TRIED TO PAY OFF. Slick Deal indeed.

The only way not to get charged interest, is to NOT USE that card for the last couple of months of the promotion, then the Bank must apply payments to the 0% balance.

I personally think this is deceitful and false advertising. I have called Cabelas corporate office [protected] to complain and I urge you to do the same. Otherwise, get ready to be screwed and mis-lead.

Read full review of Cabela's and 7 comments
Update by bigkid
Mar 14, 2009 12:54 pm EDT

Well PckerFan414, you are no brighter than the Customer Service folks at Cabelas. You DID NOT READ, or CAN NOT UNDERSTAND EXACTLY what I EXPLAINED above.

I do not care about what interest rate "additional" purchases are under. I PAY ALL OF MY BALANCE each month. I EVEN PAY MORE, TO PAY DOWN THE 0% BALANCE (or I TRIED TO). Cabelas WILL NOT ALLOW ANY, AGAIN ANY, EXTRA PAYMENTS to be applied to the 0%.

The ONLY way to NOT be CHARGED ANY INTEREST, is to STOP using the credit card UNTIL there is NOTHING ON IT, NOTHING, NOT EVEN A REMAINING BALANCE OF THE 0% ITEM.

THEREIN LIES THE PROBLEM. AND AS FAR AS READING CABELA'S POLICY, THEY DO NOT FOLLOW IT THEM SELVES. I POINTED THAT OUT TO THE "HEAD" CUSTOMER SERVICE REP. AND SHE AGREED WITH ME!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
P
P
Peter
Shippensburg, US
May 14, 2009 7:33 am EDT

Cabela's Visa called and asked us to correct our original complaint on this website. While I could not find a way to correct the original complaint (something this site should FIX) I will add this complaint to it and hope that helps the poor women who work in the help department at this company.

While it turned out we did owe the money that we disputed because of an error on a magazine order and it was not Cabela's fault that they kept billing us, my complaint as far as how they handled it still stands.

Case in point, I called to say we did need to pay the disputed amount and sent the amount we owed to them. I apologized for the mix up in communication. Three days later we got another bill for a late fee and a finance charge in addition to the money we ended up owing. I understand they may not have gotten our payment and they did credit last months late fee and finance charge but it would seem that this bank doesn't know what it is doing and it leaves the poor "Quality control" people making up for what is lacking in the regular business side of the company.

I think the "help people" who work for this company deserve a medal and I would still say, "Don't get this card!"

D
D
DannyNoonan
Milwaukee, US
Mar 09, 2013 9:54 am EST

Sitinathome-
I'm shocked that you are without work! Did you write this posting without your reading glasses, as well? You write like a boob, and are trying to blame someone else for your admittedly negligent actions i.e. not reading a credit card application, before signing up for it! Don't get me wrong, I'm not any more in favor of banks/CC companies being allowed to run their charades, than anyone else, but c'mon, that was just downright stupid of you! Out of work, two kids in college, and the best use of your tax return is a financed meat grinder? Need I say more? BTW, you spelled your own name wrong!

F
F
Fishdeep
Streetsboro, US
Aug 06, 2010 4:57 pm EDT

8/6/2010

I had just figured this out and low and behold I see this post and I totally agree this is a scam.

Indeed, I just finished talked with Worlds Foremost and they admitted they are applying monthly over-payments not on the principal of the delayed billing transaction but instead toward current activity transactions that are not yet due.

Again, they admitted this but said that the new CC Laws past this year will make them change this practice now. I believe that this has always been a hustle and now because of the new legislation there are some steep penalties if they get caught.

I will be calling Cabela's Corporate Offices Monday and as suggested above I suggest everyone who has been so hustled should also.

C
C
CanadianCABELAS
Windsor, CA
May 04, 2010 12:55 pm EDT

Cabelas does not answer email complaints, they appear to have no interest in customer satisfaction. This company has too many crooks and lawyers operating it from the top down.
Buyer beware and find what you need somewhere other than Cabela's. BEEN THERE AND BEEN RIPPED OFF!

S
S
sitinathome
Butler, US
Jan 17, 2010 8:20 pm EST
Verified customer This comment was posted by a verified customer. Learn more

BINGO ! A NOTHER CREDIT CARD COMPANY WORKING AT THIER BEST...TO TAKE ADVANTAGE OF THEIR CUSTOMERS. I traveled for my first time in November 2009 to the Cabelas store in West Virginia. It was a 2 hour trip from Pennsylvaia, but it was my son's 16 th birthday and I wanted to treat him to the store. We walked into the store with the intentions of me spending less than $75 for a gift. yeah Right, $60 bucks to infiinety. I picked him out an under armour camo shirt for $55 and had plans on just looking around for awhile. One must admit, the walk around the place is eye opening with their huge fish tanks and mounted deer that most of us could only dream about seeing in the woods. Then we headed upstairs to look around when we were quickly followed around by a sales person. I had my eye on a meat grinder and picked up a $200 and realized it was out of my league to buy it at that time. before I set it down, the sales lady approached us and said " thats made of all steel gears, you will never need another one. Why I then said what I did is something I seem to tell people that 99.9 % of them could really care less. I said" I just put two boys in college this year, I am without work at the time, and I could never be able to afford it. Oh wait she said, we have just the deal for you..I can get a form for you and you can put everything on our special deal credit card we are runing on a promotion right now, It will run out next week". I said no, but she insisted it would only take a minute, and no payment till May or June of next year. Oh, I thought, I could do so and pay it off with my income tax check in Feb 2010. Then she left and was back minutes later with the form and insisted it would take less than 3 mintes to fill out. So, I gave in and did it, ONLY DO TO THE 0% FINANCING for the first 6 months. She also promised me I would get $15 of this order and 200 points i could use on this order too. What a deal she said, you have about $400 all together if you buy this meat grinder and the trip down to West Va. would be worth it. My wife had paid the this bill over the last 3 months and I assumed there was no charge on it. NOPE, tonight I called about a different matter and asked them what the $60 extra finance charge on my bill. Customer Service said that was normal. What I said, I was told I had 0% finance charges for 6 months. Now I am waiting 48-72 hours for them to get back with a explanation. So... my fault for not stopping and getting one of my kids to read it before leaving the store because I didn't have my reading glasses ? It's my fault because I took a saleswomens word and two other people in a booth that told me 0% fifnancing also for this special promotion they were running? Does that mean I could walk into any store give them cash for an item and tell them they needed to read the fine print before they spent it ? Sorry Cabelas's, corporate banks, and you might as well add all the Big Pharmacy companys with you. You all are walking on THIN ICE and when it breaks, one day their will be no one to keep you from drowning, and you and your partners in crime will lay in the bottom of the lake with all the other bottom feeders that live there.

P
P
pbhanau
Salinas, US
Jul 18, 2009 2:15 pm EDT

I carried NO balance month to month. I used my card onvacation and had a balance for the first time since I got the card years ago, BAM...they raise the interest rate from 12.99% to 20.99% which they ARE allowed to do according to terms.Well, Obama startd this whole thing with the credit card reform statements and actions. So...NOW, the scramble to jack up rates and fees before the new reforms take effect. I have over a 700 FICO. Other cards did not raise rates but maybe a few ponts, BUT only a few banks did. So, this is just the beginning of the HOPE & CHANGE screwing comng. BUYER BEWARE! PS...I'm through with Cabela's except for Cabela ONLY purchases and NO BALANCE!

P
P
PckerFan414
Kearney, US
Mar 13, 2009 1:09 am EDT

I'm a Cabela's employee, and would like to clarify a couple things. First, World's Foremost Bank is not "basically owned" by Cabela's. It is simply a part of Cabela's. Second, if you read the promotion terms and conditions you would see that the promotion applies only to that specific purchase. Any other charges you have on the card would be charged the same interest rate. We deal with this every day. People fail to read the fine print, and then yell at us for being "deceptive." It is the responsibility of every consumer to read what they are getting into. If not, any dissatisfaction is your own fault.

ComplaintsBoard
D
8:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cabela's rejected my order three times

I have got to order one time threw BILL me Later and ever since I have be turn down threw the other stores ! What kind of scam are you running ? You all make it sound so good and somebody and then you continue to turn me down. This is fraud and I will go higher up to see that this dont happen to me ever again ! You all need to make things right to the customers that you false advertisement to ! How can companies like you live with themselves knowing what you are doing to your CUSTOMERS ?

Read full review of Cabela's and 1 comment
Update by Denitia Booth
Dec 15, 2008 8:33 am EST

This is exactly is whats happening with so many customers. It all needs to stop now. They need to follow the true advertisments ! Dont send no more false advertisments to our EMIALS ! Thank YOU!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
PckerFan414
Kearney, US
Mar 13, 2009 12:58 am EDT

If you get rejected by BillMeLater, it is because you have bad credit. That's all there is to it. If you have a problem contact them at [protected]

ComplaintsBoard
G
8:45 pm EDT

Cabela's credit card acct management practices

First, as general information about World's Foremost Bank, it is a wholely owned subsidiary of the Cabela's retail store, catalog, and online sales operation. Unlike other companies, Cabelas actually owns the bank that issues its own credit cards. This isn't like a Sears card that is issued by CitiBank.

Next, Cabelas primarily (almost exclusively) uses credit reporting information from Equifax and DOES NOT use all three (plus Experian and Transunion) and then average them together. So if your Equifax score is lower than Experian or Transunion, your credit with them will not be as good. This is assuming that your information with Equifax is accurate as well because they will update or even verify any credit information without pulling a report which counts as a "hard hit" on your credit record.

Equifax information is considered significantly more important than your own account history with this bank. Meaning if you have a good history with them, but have inaccurate or negative information with another bank, it DOES NOT factor into actions they take on your account.

Lastly, and this is the basis for my complaint, by the admission of several representatives of the bank, they "are a small bank" and this is their excuse/explanation of why they can't or won't offer any customer service.

Over the last several months, Cabelas and their bank has demonstrated a pattern of conduct that indicates to me that my business is not important to them. They have always received every cent that I charged plus interest and any associated fees. There has NEVER been an issue of non-payment, but this isn't important to them.

On several occasions over the last 6 months, I have received letters saying that my credit limit is being reduced. Coincidentally, it was always right after I made a payment and my balance less than or starting to approach less than 50% of my limit. But then they would reduce my limit making my card appear "maxed out" which is a "negative factor" on a credit score. This happened again when I paid off nearly 90% of my balance and they lowered my limit to just a few dollars above my balance. The credit reporting agencies don't care that the amount is relatively low, it just shows that I have a card where the balance is at the limit.

My limit is now nearly at Cabela's own account minimum credit limit. The fact that at one time I had a credit limit that was over 30 TIMES what is now is meaningless.

The Cabelas card is also a "points card" where you earn points towards their merchandise. They are earned at a rate of 1 cent for every dollar put on the card, 2 cents for every purchase made at Cabelas. They also keep a running total of your points. I currently have over $700 in points if that is any indication of what kind of customer that I am, that equates to over $70, 000 in purchases that have been paid for.

The sad part is that I really like Cabelas and their merchandise. I used my Cabelas club card as my primary card just so that I could earn points. I even used it for automated payments for things I would have written a check for normally like utilities. Either way, they made a fair amount of money from me via interest and such.

I know the economy is in a sad state and banks are failing left and right and I can understand wanting to protect your business. But why do they have to damage to my credit history every time.

I'm sorry, but the Cabela's Club just doesn't feel like much of a club anymore.

Read full review of Cabela's and 63 comments
Hide full review
63 comments
Add a comment
S
S
Smithwesson10
, US
Apr 11, 2017 9:36 pm EDT

Cabellas and WFB have no idea how to treat loyal customers. They view scores and equifax activity at a higher priority than your actual history with them. Stay away if you want your credit to stay untouched. They won't answer any questions and will simply transfer your call to the next ###. Shop at a store that cares!

Valerie
Valerie
, US
Aug 12, 2008 5:53 am EDT

My review on Cabelas.com:

Re: Cabela's Tur-Duc-Hen

I purchased Cabela's Tur-Duc-Hen for Christmas dinner and it was a nightmare...

Bottom line is that whoever Cabela's has producing this product must put it through a brining process prior to shipment.

After cooking the bird(s) and bringing up to temperature, I let it rest and started serving for a dinner party of 20.

When served, I noticed that people were taking one bite and sheepishly removing said bite to the provided dinner's napkins. As I continued to carve, I cut a bite to taste for myself and was not able to swallow.

It tasted like it sat in a brine tub for three days. Maybe this was a Friday bird that never made it out until Monday p.m.

20 really disappointed people rummaged around the house trying to get full on the appetizers and ancillary food that was brought to the house in support of the main meal.

Anyway, I asked for my money back and Cabela's countered with a refund for shipping and a $15.00 gift certificate.

NOT GOOD ENOUGH FOR ME!

I saved some of the bird and offered to send it back frozen for a taste test, and Cabela's refused to take me up on the offer.

The entire Tur-Duc-Hen went in to the trash.

This will be the last product that I will purchase through Cabela's in view of the lack of responsiveness...

Consider yourself duly warned...

H
H
HunterTim
, US
Jun 10, 2011 4:42 pm EDT

It's just not same there any more. When that store first opened, they had very intelligent staff. They knew their product. Specialists if you will...since then, all of those faces have been replaced by young, inexperienced kids who are there because "it's a job." Where did all the good employees go? I went in to purchase a new pair of boots (my old ones from 2008 had given out) and the kid in the footwear dept. didn't know anything about the footwear. Nothing. Why couldn't he explain to me the difference between Gortex and dryplus? I read the other comment about the guy named "John" who is a good duck caller. I have heard that in the store now that I think about it. They moved him? I'm telling you, the good employees are all gone and it makes me wonder why.

R
R
racer8721
, US
Jul 24, 2011 12:39 pm EDT

Merchant with likely dishonest employee(s). I was in the market for a compact handgun. Cabelas had a big insert in the Seattle Times. "49th Anniversary Sale" advertising $30 OFF ANY NEW TAURUS for "$219.99 WAS $249.99" Item number 291204, that item is Taurus TCP .380 Auto. The ad was limited to in stock only and was good from 9/16-9/26. Since this was a good price and live about 60 miles away, and I didn't see the ad until 9/18, I thought I better call first before I waste my gas and time
.

I called and spoke with a rep named Tony in the pistol area. Tony stated he had 3 black and and over 10 stainless and black in stock. He stated they show up at $299.99 in his system, I told him the ad clearly stated $219.99. He said they would make good on it. I stated that I lived an hour away and didn't want to waste my time and gas and he affirmed that I should come down.

So drove down went through all the paperwork, which was very slow since they were not staffed to handle the demand, and at checkout the clerk rang it up at $299.99. I showed her the ad and informed her that I had talked to Tony before I came down and that he'd make good on it.

After quite a while a guy named Jim came out and and stated that he had overheard Tony telling me that it was misprint and that they would not honor the price. Not wanting to call him a liar since the possibility exists he overheard Tony tell that to another customer, I told him that Tony never said anything of the kind to me and affirmed that he stated that they would make good on the price. Jim then offered me a $10 Gift Certificate and a price of $299.99. I advised that I could order the same item from another merchant on the web for $250 and declined, I also insisted that Tony was not telling truth, stating that I simply would not have wasted all my time and gas to come down there had Tony told me that they would not honor their ad. Jim then went back and checked with Tony and came back that Tony clearly stated that it was misprint but that he would sell it to me for $240 which was his cost.

Being tired of it all and that being a good price I agreed. I also asked for The $10 Gift Certificate, which Jim issued and which I used immediately on ammunition, since I knew this would be the last time I will set foot in the place.

So all in all I paid $10.01 +Tax more than advertised. It still does not sit completely well with me, but it was the best deal I was going to get. I will not be back.

R
R
Raypee
, US
Apr 19, 2016 10:20 pm EDT

I was reported to the credit bureau by this damn bank they posted chapter 7 bankruptcy on my behalf which I did not file, , , affected my credit score dramatically...hate this lie and inconvenience they cause me

I
I
IslandFam
Westminster, US
Mar 24, 2015 4:19 pm EDT

Definitely canceling my Cabela's card once it is paid off! Really?!? Decreasing my limit from $7000 to $3700 so that now it looks like my card is "maxxed". Unbelievable! and so disappointed with this credit card company. Will never buy Cabelas again.FYI Bass Pro Shop uses a large and reputable bank (Bank of America)

G
G
G-Team
plattsmouth, US
Oct 04, 2013 2:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just ordered a card it's at home. I haven't used it yet, but you all scared me, I don't need those kind of problems. I'm going home get it out of the mail and cancel it right away. Thanks for the heads up! Just thought it would help me buy my own x-mas present this year.:(

M
M
Mark T. Jones
Mobile, US
Dec 28, 2011 4:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I've been a life-long customer of Cabela's. Heck, most everything I wear or use in the field comes from there, and has for 35+ years! A few years ago I decided to get a Cabela's Visa. The same sort of stories heard here have begun happening to me. Never once have I *EVER* been late on a payment or even come near my credit limit, yet I get a letter in the mail saying that my card, which is due to expire at the end of the month, will NOT be renewed! WTF?! What's more, the 'points' I've earned are somehow locked to where I can not use them and will be lost.
There isn't a Cabela's store within many hours drive of me, all of my business for all of these years has been mail-order or Internet purchase. However there *IS* a Bass Pro Shop only ten miles down the road. Guess where I'm going from now on! Too bad...
Now I suppose I can understand the comments from the employees of this 'bank'. One must look after one's job. However, a simple Google search shows more devious practices that this 'bank' has been found guilty of and has been fined over.
Where there is smoke, there is fire! Good bye, Cabela's...

B
B
bolding
pickens, US
Nov 10, 2011 5:19 pm EST

I agree with all the letters that has been written about reducing credit limits. I have spent over $110.000.00 with Cabela's Credit Card in the last 3 years, and have never been late with a payment, and 95% of the time was paid off each month. I was on a hunting trip this past October, and was using my card, and it was declined. I knew that had to be a mistake so when I talked with someone from the bank they told me my credit had been reduced, and I only received the letter today 11-10-11 telling me this. I have closed my account with this company. I will be using my Bass Pro card from now on. I do not like to be made a fool of when using my card. If they don't want any business from all of us then everyone should close accounts with them.

R
R
RobRoutt
, US
Nov 07, 2011 9:23 pm EST

I have finally given WFB and others the big FU! I have closed these accounts and just paid them off with my currently interest rate. I had tried to get a credit increase a few times and were denied every time. I have never been late. I have never missed a payment. I never pay minimum. To date, I have charged and paid off over $10k this year. The CS rep I spoke with she could not help me with credit increase, but really did not want me to close my account. I am done with WFB. I am done with Cabela's. I would rather pay more @ Wholesale sports or order from Bass Pro then to go back to Cabelas.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cabela's lack of responsiveness

My review on Cabelas.com:

Re: Cabela's Tur-Duc-Hen

I purchased Cabela's Tur-Duc-Hen for Christmas dinner and it was a nightmare...

Bottom line is that whoever Cabela's has producing this product must put it through a brining process prior to shipment.

After cooking the bird(s) and bringing up to temperature, I let it rest and started serving for a dinner party of 20.

When served, I noticed that people were taking one bite and sheepishly removing said bite to the provided dinner's napkins. As I continued to carve, I cut a bite to taste for myself and was not able to swallow.

It tasted like it sat in a brine tub for three days. Maybe this was a Friday bird that never made it out until Monday p.m.

20 really disappointed people rummaged around the house trying to get full on the appetizers and ancillary food that was brought to the house in support of the main meal.

Anyway, I asked for my money back and Cabela's countered with a refund for shipping and a $15.00 gift certificate.

NOT GOOD ENOUGH FOR ME!

I saved some of the bird and offered to send it back frozen for a taste test, and Cabela's refused to take me up on the offer.

The entire Tur-Duc-Hen went in to the trash.

This will be the last product that I will purchase through Cabela's in view of the lack of responsiveness...

Consider yourself duly warned...

John Felts

Read full review of Cabela's and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
D
D
Don324
, US
Oct 10, 2022 10:52 am EDT

I purchased a feeder online from cabelas I received it from UPS with multiple layers of tape looks like there was a bunch of kids that got into multiple times and all the parts were missing And what I get is I'm sorry I'm driving 3 and a 1/2 hours away no feeder this weekend

R
R
RonniePlaxa
, US
Oct 21, 2018 10:02 am EDT

There yelling obscenities over there open microphone in the store...
We can hear it 10 miles away!
Calling us ugly [censored]

M
M
michael d
, US
Sep 11, 2018 6:58 am EDT

I ordered a handgun that was not in stock and it has been almost 2 weeks and it has not come in . It took a week to process it and now it is shipped. I had orders from china that didn't take this long. This the first and last order i will make from cabela's. If it is not in the store i will look at other stores.

J
J
JessicaBLouisiana
, US
Aug 14, 2018 3:52 pm EDT

I am an avid hunter, fisher and outdoorsman (gal) and I am sick and tired of seeing the lack of concern from Cabela's toward promoting women and youth. I received the 2018 Fall Catalog and went straight to the hunting clothes section... 16 pages were for men... 1 page was for youth and 1 page was for women. PATHETIC AND SEXIST IN MY OPINION!

R
R
Rebecca wilds
, US
Aug 14, 2018 11:31 pm EDT

Associate was sexiest like, they didn't have to carry these items for, us to, hunt but I, can order online I, should be able to shop, in a store just a man too I felt like a, outsider
Very disappointed I am a crossbow hunter .I do a lot of shop ping in this store

S
S
staynpaul
, US
Mar 07, 2018 6:57 am EST

i'm Using a great service for more entertainment and much more. Spectrum service connect me with the world in a reasonable budget you should also try this service as well.
http://mycableinternet.com/

L
L
LindsayLou
, US
Nov 10, 2009 7:52 pm EST

Wow, I'm shocked to hear about how poor the service was. I used to work for Cabela's and I always thought the return policy was pretty lax, so I'm surprised they didn't give you a full refund. I'm sorry that you got such bad service.

Cabela's Customer Reviews Overview

Cabela's is a popular outdoor recreation retailer that offers a wide range of products for hunting, fishing, camping, and other outdoor activities. The company has received numerous positive reviews from customers who appreciate the quality of their products, competitive pricing, and excellent customer service.

One of the most commonly praised aspects of Cabela's is their extensive selection of products. Customers appreciate the variety of options available for different outdoor activities, as well as the quality of the products themselves. Many reviewers note that Cabela's products are durable and long-lasting, making them a great investment for outdoor enthusiasts.

Another positive aspect of Cabela's is their competitive pricing. Many customers note that Cabela's prices are often lower than those of other outdoor retailers, making it a great place to shop for those on a budget. Additionally, the company frequently offers sales and discounts, further increasing the value of their products.

Finally, Cabela's is known for their excellent customer service. Many reviewers note that the company's representatives are knowledgeable and helpful, and that they go above and beyond to ensure customer satisfaction. This includes offering advice on product selection, providing assistance with returns and exchanges, and resolving any issues that may arise.

Overall, Cabela's is a highly regarded outdoor recreation retailer that offers quality products, competitive pricing, and excellent customer service. Whether you're an experienced outdoorsman or just starting out, Cabela's is a great place to shop for all your outdoor needs.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cabela's customer service

Phone numbers

+1 (800) 237-4444 +1 (800) 265-6245 More phone numbers

Website

www.cabelas.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cabela's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cabela's Customer Service. Initial Cabela's complaints should be directed to their team directly. You can find contact details for Cabela's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cabela's. Discuss the issues you have had with Cabela's and work with their customer service team to find a resolution.