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Norwegian Cruise Line Complaints & Reviews

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Norwegian Cruise Line / Worse Cruise of my life!!

Dan Newman on Jan 27, 2012
Wow, what a nightmare. My wife and I have been on numerous cruises. This was the worse of our life. We flew to Hawaii for our 25 wedding anniversary. The ship was dirty. Not only that but the chamber maid immediately began to suggest what gifts she would like at the end of the cruise. Our room was cleaned and turned down only 3 times out of 7 nights. When we brought this to the cruise staff's attention, we were offered $300 off on our next cruise. That won't happen because we will never sail with Norwegian Cruise Lines ever again. Our room was only part of the dirty ship. The public...

Norwegian Cruise Line / Health Risk, Poor Service, Disorganized Check In

murleen1949 on Jun 1, 2011
My companian and I cruised on the Norwegian Pearl 5/22/11 - 4/29/11. The first issue was with the disorganization of baggage check, security and check in; The entire process was so disorgainized, we attempted to find humor in it and laugh with those around us. The second issue was related to health risks to the passengers presented by NCL staff. As a retired Infection Control Nurse, I was aware that the staff handing out the Public Health Forms and the initial Freestyle Daily to those checking in and a wait staff flipping through the wine list in the dinning room all licked their fingers prior...

Norwegian Cruise Line / Neglegent/False advertising

rgorelik on Apr 25, 2011
Neglegent placement of signs during the saftey drill - The sign fell on my sons head during the safety drill that left a scar on his head and damaged the experience. Health services were called but now I need to worry that no future damages are caused. In addition, false advertisement of the state room accomodating an average size family of 4. We were not able to fit in the room and its unsafe especially at night when the beds are on top of your head and your getting up to use the restroom. No advertisement on the restriction of ages in kids club. We went with a family and our children were...

Norwegian Cruise Line / Horrible Vacations

AE185 on Feb 11, 2011
Me and my girlfriend took a Norwegian Cruise out of NY in November and it was the worst vacation of my life. The food was abysmal and the entertainment was almost non existent. We were on the Norwegian Gem. The food was as bad as a high school cafeteria. They purposely make the included food awful so that people pay extra for their specialty restaurants. The funny thing is a few of the specialty restaurants are awful too. Especially the so called Italian restaurant La Cucina. They had a DJ on the ship but he hardly ever spun at all. When you try to find a place to dance on the ship you end up...

Norwegian Cruise Line - England, Greater London, London / Absouletly Horrible!!

Angeline-w51 on Feb 2, 2011
Booked a holiday on the Norwegian Sun Cruise Line. I cruise twice a year first time with Norwegian Cruise Line. The worst experience i've had on a cruise ship.Dirty sheets and quilt covers with holes in and the quilt and pillows where like as somebody had urinated all over them!! Toe nail cuttings on the carpet!! And the cabin had not been cleaned and im not used to living like that. Could not believe how dirty it was!By the time they cleaned our cabin we could not get in there till 10 o'clock ant night. So that was Christmas Day!!! The food was hurendous and we hate to eat out or pay...

Norwegian Cruise Line - Florida, Hudson / Scuttled Cruise Destinations

Thomas and Diana Clark on Jan 7, 2011
To: alanfox@vacationstogo.com Sent: 1/1/2011 10:00:55 A.M. Eastern Standard Time Subj: Cruise on Norwegian Sun Dec. 4th Eastern Caribbean Hello, Just thought I would send you a short note about our Eastern Caribbean 7 night cruise on DEC. 4th the from Port Canaveral, on the Norwegian Sun- Cabin 8102 The first day and a half was great and then all hell broke loose. Seems at about 1:30 PM on Monday the CLUTCH ASSEMBLY let go on the starboard engine. We were finally notified this at dinner about 7 PM that night that we wouldn't make it to our ports of call. That we would be making a...

Norwegian Cruise Line - Florida, Lake Mary / Double Billing

I booked and paid for a cruise for my daughters by phone. The agent took the debit card info and proceeded to charge the debit card twice. When I saw it on my bank statement, I immediately called Cruises-n-more and brought it to their attention. They have been unwilling to reverse the charge and today offered to refund the charge less a $200 cancellation fee. What, for their agent's mistake? BEWARE when dealing with CRUISES-N-MORE!

Norwegian Cruise Line - California / Room,service and food

This is the first experience I had with NCL, we went as a group of three families and we all booked ocean view, the cruise is Pride of America, ship hopped between four Islands in Hawaii. I have high expectation but everything turns out short. The following summaries our disappointment: Room- there is no view, all three rooms window were blocked by the rescue boats. Cookies crumbs were all over the sofa bed, apparently, the bed was never pulled out during cleaning. Service & Food- bad service at the buffet area, especially the person that serve the meat, she serves prime rib pieces less than...

Norwegian Cruise Line / Leaves a lot to be desired

Norwegian cruise line bumped my group of family and friends because "Rosie O'Donnell" chartered the whole ship months after my group was booked. As a result some people in our group had to back out because they could not rearrange their vacation time. The on-board credit that was promised to us we had to fight for every day of the 7-day cruise. A free group picture was also promised to us, but found out that it was not free at all--if we wanted it we had to pay $25.00. We arrived in Nassau 7 hours late and as a result of this, we were not able to get off the ship until 8PM and by that...

Norwegian Cruise Line / Worst experience ever

Norwegian Cruise Line in their brochures in the state rooms says... if we leave anything on board it will be shipped to us at our expense... my experience is that it was all stolen.. gifts for three children and three grandchildren left behind in my stateroom was never found ... staffing problems obviously... will never cruise on Norwegian again...

Norwegian Cruise Line / No customer service at all

Arrived at approx 2 pm Feb. 3rd 2008 the check in was fine, went to dinner at the palace at 6 pm My wife, and I both had steak, they would be a cheap come on dinner for 4.99 at home. They were tough, and tasteless. The next morning we ate at the crossings. We both had eggs, hash browns, I had ham, my wife had bacon, the hash browns were quartered red potatoes that were not done, the ham was tough, and the bacon tasted like it was cooked yesterday. After that when we ate on board the ship, we ate at the buffet. It was also terrible, but you could stay to the fruits, cold cereal, and at least...

Norwegian Cruise Line - Florida / Forgets to refund

I have booked Norwegian Jewel from February 15th to 24th, 2008 by web (reservation nr. 1501321), and I've book shore excursions too (confirmation ID 14491397). In the confirmation, my son's (aged 16) excursions price were less than my husband and I. Once aboard, when we received the tickets, the prices for my son where higher than the booked and confirmed, and my account was charged for u$ 1035 in total, instead of u$ 955- (u$ 80 more than booked). Since February 26th, I have been asking refund for u$ 80.-, wrongly collected, and they receive the emails, and nobody answers them.

Norwegian Cruise Line / Not quote us a fare!

Three seniors bought a 16-day cruise package direct from NCL online with their trip insurance, flying PHL to catch NCL Crown in Santiag, Chile, with one night in hotel there before boarding. All flights cancelled day 1 and 2 out of PHL led to offer of ground/air transport in Chile, with no guarantee, to catch ship four days later (maybe) along coast. We declined and sought full refund. This falls under "trip delay" category of insurance policy which we had no chance to review before payment on line to NCL or to option a better policy they forgot to mention. NCL is owned by Star cruises out of...

Norwegian Cruise Line / Horrible service, rude staff, poor quality food!

I took a cruise on NCL, the Dawn, this summer to Bermuda and the Bahamas. There were 10 of us - 5 rooms on deck 10. Various problems - horrible service, rude staff, lost shoe from luggage, room keys that wouldn't open causing us to lose the use of 1 room for the first full day, poor quality food. Whenever we tried to get help the response from management was terrible and very rude. An expensive pair of shoes was lost out of my luggage when delivered to my room (rip was in luggage and 1 shoe was missing) and they said it was my fault. I should have not given them my luggage to move on board. Everyone was rude. We got yelled at by staff for the simplest of requests. I would NEVER travel on NCL again.
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