Norwegian Cruise Line – Lost wheelchair - Norwegian jade ( 1 comment)

My husband and I were taking the shuttle bus from the port from where the Norwegian Jade Ship docked on May 15th, 2024 to the airport in Orlando. My husband was asked by the person loading the buss if the wheelchair was our own and he said yes. It was with our luggage and was to be put on the buss with our luggage. My husband stood watching the person loading the buss to make sure that my wheelchair was put with our luggage. The person loading the luggage told my husband to get on the buss. My husband stood and watched the loading the luggage. The person loading the luggage yelled at my husband to get on the buss and so he did. When we arrived at the airport my wheelchair was not on the buss. The driver told my husband to fo and check the next buss that came from the port to see if my wheelchair was on the buss and it was not. The buss driver never contacted the transportation company to tell them that my chair had not made it on the the buss, nor did he give us a number to contact the transportation company. After 15 weeks and many long distant phone calls my wheelchair has still not been found. It was a special travel wheelchair with the big wheels on it could be taken off for easier transporting. It also had a Red Leather tag with my name and address and phone number on it as well as a Delta Airline tag on it that we were going to take off when we got to the airport and checked in. There are not many wheelchairs like mine. I spoke with someone from Lost and Found today and they told me to contact Norwegian Cruise lines again. This is totally ridiculous. My wheelchair should have been found by now..