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Norwegian Cruise Line

Norwegian Cruise Line review: Customer service line

L
Author of the review
5:13 pm EST
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Hello ,

I called the customer service line four times before I could resolve why I called in the first place. First agent I started the call with my name she got it wrong I happily corrected and she said anyway as if she didn’t care. I hung up. Second called got another agent and he decided after I explained why I was so upset about the last call he interrupted and I asked if I could finish speaking he said no and asked what did I want. I then called a third time it started out sour but after I explained I actually could talk. I have a cruise on March 10, originally I wanted to asked about upgrading to a club suite . But after all the rudeness I just inquired about my food allergies and got off the phone . I was so upset from the first two calls I decided to call back and ask to speak to a supervisor. She was pleasant and understood my grievance. She said she would go back to calls and offer some kind of training to the two who were the most rude. I’m glad for that but what about me the customer? I’m really thinking about canceling the cruise on March 10 because I know I purchased the insurance. I’m in customer service in front of people and I would never make someone feel unworthy in any way. This is un unexceptable to be treated this way. I have paid for all my extra things for this cruise and I can happily cancel if I’m going to be treated this way.If this what I have to look forward to on the boat, then I’m no longer excited.

Thanks for your attention to this matter

Respectfully

LisaDiane Patterson

Claimed loss: None

Desired outcome: Upgrade suite

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