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Enercare Complaints & Reviews

Enercare - Ontario, Etobicoke (Toronto) / unacceptable level of service - new furnace and air conditioner installation and customer service

May 04, 2018

Unacceptable level of service when bough new Furnace in Feb 2018, today is May 5th and its still hasn't been installed. I called 5 times spend hours with customer service case ref number [protected]. Here is what happened: 1. We bought high efficiency furnace in Feb 15th, old AC was disconnected - we were told to call back to setup a separate appointment for AC post- installation(when weather gets warmer). 2. I Called Enecare end of March and booked an appointment for Apr 20th, on Apr 20th I got a call, my appointment has been canceled on short notice due to no Technicians available. 3...

Enercare / heating maintenance package and cooling maintenance package

Mar 09, 2018

Back on December 21 2016, I agreed to a heating and cooling maintenance plan. Booked an appointment only to have a no show, re-booked, and same thing again. I had phoned and said I want a refund. At this point I was ineligible for a refund. So I ended up paying $109.99 for each heating and cooling plan which is a total of $219.98 +HST. I never had any inspections done, and when they would call me to book appointments every couple of weeks, I continued to express I want nothing to do with this company as it had wasted enough of my time and 2 days off of work. This went on all till the end of...

Enercare - Ontario, Markham / total home protection plan

Jul 27, 2017

I have been paying around $35.00 per month for the last 15 years. The purpose was to cover for Heating/ Plumbing related issues. Started this plan with Direct Energy. Enercare took over from Direct Energy. The bills were paid through Enbridge. I sold my home and the closing of the sale was July 18, 2017. I informed Enbridge about the sale. Enbridge advised me to inform Enercare too. I talked to 3 people from that company including one of the supervisors. The first 2 were not cordial in their discussions with me. The 3rd person was more understanding. It was Monday (july 23, 2017) that I might...