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Burlington Coat Factory Customer Care Service

Burlington Coat Factory Direct Corporation

Corporate Counsel, 1830 Route 130 N
Burlingtion
New Jersey
United States - NJ08016

Customer Support Phone Numbers

Work days:
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
SatClosed
SunClosed
 

Burlington Coat Factory Complaints & Reviews

Burlington Coat Factory / Sales person in the fitting room

Ve
Vern 1 on Dec 21, 2016
Yesterday 12/20/2016 me and my boyfriend went to pick up some Christmas presents for the family at Burlington Coatfactory in Ocean Twp, NJ. While I was trying on a jacket, I was looking around for a mirror and walked to the big mirror in the fitting room. My boyfriend walked right behind...

Burlington Coat Factory / A cancelled order without any notice.

Jw
Jwinnie on Dec 21, 2016
I'm very disappointed with the website, I ordered a coat for my mother for Christmas and my order was cancelled by Excelled. I would have been able to find a replacement if I received an email notifying me that the orders been cancelled. Instead I have been waiting for the coat in the...

Burlington Coat Factory / Customer service

He
Heather O'Neal Flowers on Dec 19, 2016
Today I traveled an hour and a half to shop at the Savannah GA store to purchase items for my daughter's Christmas list. She is 19 and autistic and only wished for a bassinet and high chair for her baby. These items are her must haves and she wanted real baby items (not made for doll...

Burlington / Dirty bedding set

Kh
Khayla Williams on Dec 11, 2016
On 12/10/16, I found a comforter set that I really wanted and I knew my chances of getting it else where was rare. I bought a turquoise comforter set that had two billow shams and a comforter. I opened it up and was horrified by what laid in side. One of the pillow shams had brown stain...

Burlington Coat Factory / I am complaining about the service

Hi there! My name is Tram Nguyen. In the past, I was shopping at Burlington store in concord, California a lot. Today I am returning my items non-receipt. The manager, Jennifer didn't allow me return. While I asked her something, she was turning a way. And she answer me so so impolite...

Burlington Coat Factory / Survey with promise of gift card

An
andyatwood on Dec 6, 2016
I received an email from Burlington about filling out a survey and getting a $5 gift card. I verified that it was from Burlington and decided to participate. They requested no personal information and only asked questions about shopping habits. After answering about 30 questions and taking...

BurlingtonCoatFactory.com / Ordering

Bo
Bobbie Hailey on Dec 6, 2016
I have attempted to place 3 orders in 2 months at BurlingtonCoatFactory.com. The first time I used a debit card. The second and third times I used gift cards. In all 3 orders I received an email from BurlingtonCoatFactory.com confirming my order.. Also with all 3 orders within seconds of...

Burlington Coat Factory / Job interview

Ge
Geria Wright on Nov 28, 2016
I responded to a stocking/layaway position at store # 736 in October through a job search engine Indeed.com. On October 20th, 2016 I had an email message for an interview between 12-4 with either Mike or Elijah. I met Mike and we had the interview, after he said I would make 8.10 per hour;...

Burlington Coat Factory / Customer service

Sh
Shelley Lennon on Nov 11, 2016
On today, which is 11-11-2016 around 12:57 pm I made a purchase at store number 00955 in Jacksonville, NC. The purchase was perfume and some party bags. Once I got to my car I opened the perfume and sprayed one spray on my wrist to see if the product agreed with me. I went next door to...

Burlington Coat Factory / Even item exchange

La
Laverne D. Johnson on Sep 30, 2016
On September 28, 2016, I received a 15% off in store coupon for Friends and Family. The store was the recently opened store at 7761 Winchester Rd., Memphis, TN. I made a purchase of one item for $16.99, which was discounted to $15.77. I inadvertently picked up the wrong size. The next day...

Burlington Coat Factory / Returns

Be
Betty Lane on May 6, 2016
I purchased a product from the burlington store in cleveland, oh. I kept the receipt because i wasn't sure if it was going to work for me. Turns out it did not. They would not except the return because i did not have the original packageing. It did not say i had to have the original...

Burlington Coat Factory San Antonio / Return policy/ most unprofessional customer service

Fa
Fahna on Apr 1, 2016
I went to return an item today that I bought for my kid, a lady with an accent was the one assisting me. I returned stuff to other store such as Ross, Walmart..., it's the first time I heard that I cannot get refund back to my account which I initially paid with and the only refund will be...

Burlington Coat Factory / front end management

Re
Reviewer37996 on Feb 19, 2016
02-19-2016 Today I visited Burlington Coat Factory in Henderson, NV. I found everything I wanted and I went and stood in line. I was in line for about 20 minutes. While I was standing there waiting the front end person was scanning peoples items while they were waiting in line. She...

Burlington Coat Factory / Charge wrong items

Re
Reviewer56653 on Jan 31, 2016
I was yesterday Att this store, they have new sistems to scan your items before you go to the register.They give you to me wrong card they charge me 102$ if my total is only 21$ we no put attention right away I pay the total when I check my total I told the cashier that's not my total...

Burlington Coat Factory / Web Service. Store Online.

Re
Reinier Boulart on Jan 28, 2016
Worst Service Ever. Worst Online Store Experience. I cant believe when i receive an email today, 8 days after I placed an order in the Burlington Coat Factory web store of a gift for a baby shower of a friend happening this Saturday. I even called the store to confirm they order and they...

Burlington Coat Factory / Layaway

Bj
B J Dobbs on Nov 18, 2015
I laid away about 20 items on August 31st...I picked up that layaway a month later at the Elizabeth NJ store without noticing that the best items were missing, , . a coat & a very nice white top, I take pictures of all of my layaways..So I thought the items were in my layaway I picked up...

Burlington Coat Factory / Burlington Coat Factory sucks

Jb
jbphdelaney on Feb 23, 2015
I have had a truly HORRENDOUS experience with the Virginia Beach store! If I could give negative stars, I would. I ordered a nursery dresser almost a month before my baby was due. They told me that it would take 6-12 weeks to come in, so I was prepared to not have anywhere to put baby...

Burlington Coat Factory In Redlands Ca. / rude racist employees (against white people) and rude unprofessional manager

Jl
jlovestoshopgoodstores on Jan 20, 2015
On January 20th, 2015 my husband and myself decided to give the Burlington store one more chance after being totally displeased from previous experiences from shopping at that store. We were sorry we gave them another chance! What a poorly run store! The employees, who were mainly african...

Burlington Coat Factory / layaway

To
tonya bowman on Dec 15, 2014
I PUT MY SON AND GRAND DAUGHTER XMAS SHOES IN LAYAWAY AND KEPT PAYING ON IT. I WENT TO GET LAYAWAY OUT IT WAS NOT THEIR. I CERTAINLY WAS NOT TOLD THAT RIGHT OFF HAND. I WAS THEIR 30 MINUTES WAITING ON MY ;AYAWAY, THEY BROUGHT ME A LAYAWAY AND IT WAS NOT MINE. AFTER 40 MINUTES PAST I ASKED...

Burlington Coat Factory / Rudeness

Jp
jpv626 on Aug 1, 2013
On two separate occasions, a large (approx. 6' 4", 230 lbs.) female clerk at the register behaved in a bullying and rude way towards me at the register. i believe it was both times that i dealt with her, i would slowly and politely reach for the receipt from the sale to place it in my...

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