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Burlington Coat Factory Customer Care Service

Burlington Coat Factory Direct Corporation

Corporate Counsel, 1830 Route 130 N
New Jersey
United States - NJ08016

Customer Support Phone Numbers

Work days:
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM

Burlington Coat Factory Complaints & Reviews

Burlington Coat Factory / The Burlington store I recently purchased items from

Dale Byars on Apr 22, 2017
I went to the Burlington store to purchase some sandals for my kids and when I went to check out the sandals the lady at the cash register took the sandals and told me they were not for sale which she didn't place under the register to keep for herself on a friend I would like a response...

Burlington Coat Factory / Rude associate Sara Andrews

Sanantha ross on Apr 21, 2017
Did not want to help with my layaway and walked away when no one else was at the counter stating that thats not her job to ring up customers.I found her to be rude and immature for some one to claim that she runs the front end.I stood in line for at least 20 minutes just to get turned...

Burlington Coat Factory / manager name nuvia

Mimi3779 on Apr 15, 2017
I am a customer and love shopping at Burlington. I was at the location at Plaza of America Mall located here in Houston Tx. And I witness the manager on duty Nuvia totally down grade an employee that I felt quite disturbing and the employee was simply asking for help because of how busy...

Burlington Coat Factory / Clothes purchased from store #00424

wafaa ramadan on Apr 5, 2017
I do not know what to say very poor skill cashier need training poor management Debora Douglas she hide her id badge I ask cashier about her name she did not give to me she charged my credit card $150 then by mistake canceled the transaction as sale but never credit my card back the $150...

Burlington Coat Factory / Layaway/burlington, grapevine mills mall

Medlo on Mar 4, 2017
I started a layaway, and decided to cancel the layaway and they charged me $5.00 to start the layaway and another $10.00 to cancel it. This is such a rip-off. Is this how this company stay in business by ripping people off? and to add to the problem I paid cash to start this layaway, and...

Burlington Coat Factory / Store management customer service

RosMNC on Feb 26, 2017
02/26/17 approximately 5:20pm in Burlington Store # 00817 an internal issue occurred, no credit card or debt transactions were accepted; cash only transactions. After driving from Gastonia, NC to Charlotte NC. South Blvd store a 45 minutes' transport, shopping about 2 hours; we had a cart...

Burlington Coat Factory / Stolen Purse

Esmeorejel on Feb 23, 2017
Today February 23rd my purse was stolen at one of your locations inside the chula vista mall. I demanded to see their cameras but I was not helped immediately, I was told that the only person whom had access to the cameras would not show up until tomorrow afternoon. I shop here all the...

Burlington Coat Factory / Associate

Ex loyal customer on Jan 31, 2017
I purchased a car seat on 1/09/2017. I ended up not liking the car seat because it took up too much room for my other kids to sit comfortably. I tried looking for the receipt but I couldn't find it. I know you guys can find a receipt with my phone number so I didn't worry to much about it...

Burlington Coat Factory / Assistant manager

Bee Keeper on Jan 27, 2017
I've been in and out of your store with my family I have never had a rude and disrespectful person cash me out as these women, I refuse to come in anymore and told of my family and friends about your store and the way your Employees are . Your Assistant manager was very rude and...

Burlington Coat Factory / Sales person in the fitting room

Vern 1 on Dec 21, 2016
Yesterday 12/20/2016 me and my boyfriend went to pick up some Christmas presents for the family at Burlington Coatfactory in Ocean Twp, NJ. While I was trying on a jacket, I was looking around for a mirror and walked to the big mirror in the fitting room. My boyfriend walked right behind...

Burlington Coat Factory / A cancelled order without any notice.

Jwinnie on Dec 21, 2016
I'm very disappointed with the website, I ordered a coat for my mother for Christmas and my order was cancelled by Excelled. I would have been able to find a replacement if I received an email notifying me that the orders been cancelled. Instead I have been waiting for the coat in the...

Burlington Coat Factory / Customer service

Heather O'Neal Flowers on Dec 19, 2016
Today I traveled an hour and a half to shop at the Savannah GA store to purchase items for my daughter's Christmas list. She is 19 and autistic and only wished for a bassinet and high chair for her baby. These items are her must haves and she wanted real baby items (not made for doll...

Burlington / Dirty bedding set

Khayla Williams on Dec 11, 2016
On 12/10/16, I found a comforter set that I really wanted and I knew my chances of getting it else where was rare. I bought a turquoise comforter set that had two billow shams and a comforter. I opened it up and was horrified by what laid in side. One of the pillow shams had brown stain...

Burlington Coat Factory / I am complaining about the service

Hi there! My name is Tram Nguyen. In the past, I was shopping at Burlington store in concord, California a lot. Today I am returning my items non-receipt. The manager, Jennifer didn't allow me return. While I asked her something, she was turning a way. And she answer me so so impolite...

Burlington Coat Factory / Survey with promise of gift card

andyatwood on Dec 6, 2016
I received an email from Burlington about filling out a survey and getting a $5 gift card. I verified that it was from Burlington and decided to participate. They requested no personal information and only asked questions about shopping habits. After answering about 30 questions and taking...

BurlingtonCoatFactory.com / Ordering

Bobbie Hailey on Dec 6, 2016
I have attempted to place 3 orders in 2 months at BurlingtonCoatFactory.com. The first time I used a debit card. The second and third times I used gift cards. In all 3 orders I received an email from BurlingtonCoatFactory.com confirming my order.. Also with all 3 orders within seconds of...

Burlington Coat Factory / Job interview

Geria Wright on Nov 28, 2016
I responded to a stocking/layaway position at store # 736 in October through a job search engine Indeed.com. On October 20th, 2016 I had an email message for an interview between 12-4 with either Mike or Elijah. I met Mike and we had the interview, after he said I would make 8.10 per hour;...

Burlington Coat Factory / Customer service

Shelley Lennon on Nov 11, 2016
On today, which is 11-11-2016 around 12:57 pm I made a purchase at store number 00955 in Jacksonville, NC. The purchase was perfume and some party bags. Once I got to my car I opened the perfume and sprayed one spray on my wrist to see if the product agreed with me. I went next door to...

Burlington Coat Factory / Even item exchange

Laverne D. Johnson on Sep 30, 2016
On September 28, 2016, I received a 15% off in store coupon for Friends and Family. The store was the recently opened store at 7761 Winchester Rd., Memphis, TN. I made a purchase of one item for $16.99, which was discounted to $15.77. I inadvertently picked up the wrong size. The next day...

Burlington Coat Factory / Returns

Betty Lane on May 6, 2016
I purchased a product from the burlington store in cleveland, oh. I kept the receipt because i wasn't sure if it was going to work for me. Turns out it did not. They would not except the return because i did not have the original packageing. It did not say i had to have the original...

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