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Burlington Coat Factory Customer Care Service

Burlington Coat Factory Direct Corporation

Corporate Counsel, 1830 Route 130 N
New Jersey
United States - NJ08016

Customer Support Phone Numbers

Work days:
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM

Burlington Coat Factory Complaints & Reviews

Burlington Coat Factory / customer service

The wonder women on Jan 19, 2018
HI my name is Darima Stewart, i was in the store on 1/18/2018 at around 6:30pm shopping and from the time i arrived with my 3 children i was followed around the store by the store manager or supervisor whomever he was. Then when i got to the register the manager came up and persistently...

Burlington Coat Factory / customer service/cashier

KCon1 on Dec 23, 2017
While shopping at Burlington with my fiancé today, we had been in line and called to a register to check out, during this time the girl that checked us out was very polite and we had asked her if we can use our cousins discount card. The girl at the register stated that our cousin would have...

Burlington Coat Factory / layaway not found

Argusta Walker on Dec 20, 2017
On December 20th I went to pickup my layaway items which I had put up in November. I waited over 30 minutes for them to come back and tell me they could not find it. The manager says perhaps the number fell off. I cried this was all my Christmas shopping for my niece and nephew. I took my...

Burlington Coat Factory / layaway

Teryld on Dec 13, 2017
For the last 4 years I have used the layaway for Christmas. It is a HUGE time saver. I love it. I go in every couple of weeks, buy additional gifts (an average of $75 per visit) and pay on the layaway. By the pick-up date I am done.. Not this year. My layaway ended on the 11th (I placed it...

Burlington Coat Factory / your unwillingness to appease a customer over ten lousy dollars

Beck1500 on Dec 13, 2017
Case number CSR1155563JAC. ORDER 33720335. IM BEYOND UPSET. I work in retail! My company will comp $30, $50, $100 and up meals to appease a guest to make sure they come back! Your company obviously does not care about their customers or the money they spend at your store or whether or not...

Burlington Coat Factory / employee

rome woods on Dec 10, 2017
This complaint is concerning how your company continues to let people get hired illegally now at burlington coat factory warehouse on mill st in san bernardino ca your employee maurice fitzgerald keeps getting people hired by having someone pull their application now his girlfriend and her...

Burlington Coat Factory / refund

Joan6925 on Dec 3, 2017
Order #32543104 I ordered on October 20, 2017 - apparently usps said the address was wrong despite getting packages there daily and usps said it returned the package October 27th and then November 15, I do not blame any of that on you . I have contacted customer service via phone and email...

Burlington Coat Factory / employee and manager

R. Dougherty on Dec 2, 2017
On December 2, 2017, my husband, myself and my eight year old daughter entered the East Hanover, Route 10, New Jersey location with the purpose of purchasing birthday clothes for our older daughter and while there also picked up some early holiday gifts, totaling over $150 in merchandise...

Burlington Coat Factory / online ordering

JULIAN7252 on Nov 27, 2017
After my first order I had to return most of the products I ordered on;line due to I was sent the wrong items after driving over an hour away to return THE items I had to take gift cards because my husband had his debit card we used to order could not put it on my debit card even tho It...

Burlington Coat Factory / layaway store 00778 trans:38052 cashier celia layaway number 0077800517003214

Erika Najarian on Nov 26, 2017
On November 26, 2017 my husband went to pick up our layaway items while I was at home taking care of the kids. When he received our layaway items, it was missing my son's suit. I was patient and I figured maybe someone will help my husband find it. It took me to go to the store to get...

Burlington Coat Factory / unethical behavior

Tjat on Nov 20, 2017
I went to Burlington today to try to redeem my family's Class Action certificates. When I attempted to use the certificates, The cashier just walked off then came back and without saying anything to us walked to the back of the building, and left us waiting not knowing what was happening...

Burlington Coat Factory / store # 00592 cincinnati, oh layaway pick up 11/14/17

Tariah Andrews on Nov 17, 2017
Hello, My name is Tariah Andrews and I am an extremely loyal customer of Burlington coat factory. I spend tons of money with the chain. On 11/17/17 around 2:30 p.m I went to pick up my layaway from store # 00592. There were two lines open. When i approached the male cashier he informed me...

Burlington Coat Factory / customer service

Adg999 on Nov 16, 2017
I ordered a pair of boots online. When I received the boots they were the wrong color so I took them to my local store and return them. I lost my money for shipping and handling. I then went online and reordered the boots and when I received them they were the wrong size. I then called...

Burlington Coat Factory / customer service

ladyzee on Nov 9, 2017
I went to pick up my layaway on 11/4/17 and waited almost an hour for the salesperson to locate my items, only to be told that they could not find my layaway and they will call me when it has been located. I have been calling the store everyday and was told be several people including the...

Burlington Coat Factory / carts

Stacey nails on Oct 31, 2017
Today i visted your new store in lake park fla. My very first time there..and my first time seeing shopping carts that lock. I enjoyed shopping at the store. I spent 188.00 upon leaving the cart locked and jumped back and injured my leg. I understand why you have them.but i think for...

Burlington Coat Factory / returning an item

Shalini Maharaj on Oct 30, 2017
On 10/29/2017 I went to my Burlington to return an item I purchased on 10/12/2017. The reason for the return was because the product, which was a pair of Reebok sweatpants, had a long white stain along the seam. The sweatpants were picked up by my husband, who did not try them on and...

Burlington Coat Factory / customer service

Fatimamm8 on Oct 24, 2017
I've been a customer for years and I've never felt the way I did after leaving the new location at 9th Market street in Philadelphia. The workers are not friendly and definitely doesn't make you feel welcome. Unlike any other Burlington Stores I've shopped at this one was cold which made...

Burlington Coat Factory / price check

vgree45 on Oct 23, 2017
Virginia greene 7312 chestnut ave Elkins park, pa 19027 267 709 5709 10/22/17 my mother and I went to store # 00884. Their was a clearance on exercise gear. The waist trimmers were the same style with difference prices. One was $399.99 and the other was 599. I spoke with cashier veronica...

Burlington Coat Factory / management

Tasha baker on Oct 12, 2017
I'm an employee for store199 in woodbridge va I'm filing a complaint because certain employees are being denied our request form on our Btime I was told to write on a calendar but it never gets looked at I reminded my managers they told me that I didnt tell them I don't call out or not show...

Burlington Coat Factory / personal embarrassment

Sam$9 on Oct 7, 2017
i went 14st union square to shop at 7.08 pm date 10/07/2017 on register number 017 cashier name Marisa with store number 00835 and transaction number 48136 I told cashier to make sure took out the sensors, she said don't wory sir I came back home & figure out on 2 tshirts item no...

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