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Burger King Customer Service Phone, Email, Contacts

Burger King
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Burger King complaints 4584

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M
11:33 am EDT

Burger King hamburger buns

we ordered hamburgers and chicken burgers when we started to eat we found mold on the buns. we told the person working there. he said Oh thats like the second or third time today. we just get so many of them in we cant keep track. he said and at this time i would be the only one to go look and im just too busy right now but i will before i leave. What ? I had to throw away all of the burgers and chicken sandwiches. No refund on sorry nothing. we like going to there but i cant afford for my babies to get sick because of a poor excuse.

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S
8:24 am EDT
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Date was 8/1/19 at 4:06pm. The restaurant's condition was deplorable. There was trash all over the drink area. Lots of straw wrappers, drink lids, and napkins laying between the two sode drink machines. Just about EVERY table was dirty and not wiped down. All trash can containers were overflowing with trash and needed to be emptied. This was probably the...

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K
2:31 am EDT
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This evening me and my boyfriend stopped in to get a burger. First we went in drivethru, but then we decided to go in because it was very hot out. Upon entering the store the front doors were held wide open for any bug/fly to get in. As soon as we walked in we noticed that it was hotter in the restaurant than outside. The store was a mess, we stood at the...

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T
9:43 pm EDT

Burger King the tacos

I went to Burger King today because I wanted to try the taco. They were terrible first I got home bit into one and almost broke a tooth the shells were just that hard and then the filling what was it? It wasn't beef. There were two strings of lettuce on one seriously. That was some of the worst food I think I have eaten. They ended up in the trash. My recommendation pull it off the menu before you kill someone.

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J
9:17 pm EDT
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Came to buy a Bacon King burger meal. Once i recieved my order, i bit a fry and immediately spitted the fry out because it was cold. I then reversed my vehicle and advised the female employee of the fries being cold. Moments later the employee gave me the fries back. As i bit the fry, it tasted nothing but oil. I squeezed the fry and the tip of my left...

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C
8:51 pm EDT

Burger King I sat at the intercom for 10 minutes before my wife went in to tell them there was a line wrapped around the building

Once they finally did answer the intercom and i made it to the window i gave my money to the woman at the window a young man then walked around to the window to tell me it was my fault i was not pulled up to the speaker i told him that i was completely at the speaker and even if thay was the case there was a line wrapped around the building that you did not see then he preceded to argue with me and i once again ask did you not see the line the manager came and said we did see and once we did we answered. I explained to her that no it was after my wife got out of the car and went in to tell you is when someone came. My wife stated that when she came in she asked if anyone was working the drive thru and one girl said it wasnt her had piece and the guy that came to the window stated it wasnt his so therefore they must have not seen the line then the manger said she could give me my money back and was rude so i just asked her to give it to me they were yelling at me so i started to yell at them. I felt as if i did not deserve the treatment we recieved. I didnt say anything to them it made no sense for the guy to come tell me it was my fault when clearly they were not doing their jobs my wife stated they were standing around conversating when she walked in and the manager was behind the building on the side outside when she walked by. We were at the one in Texarkana Arkansas on stateline. There is only one burgar king in Texarkana Arkansas. I do not know the address.

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B
8:39 pm EDT

Burger King refused to take my order

Went to Burger King in Sioux City on 8/01/2019 around 7pm. At first I just order a drank and a little while later went to get a burger. And the manager saw me said he's be with me and almost ten minutes later he still did not get my order. He was also harassing his staff and giving out old fries to one lady while telling a guy he's get him fresh ones at the same time. I am very upset and had a horrible experience: just hearing him belittle and scream at his staff was bad enough. But refusing to take my order? Something needs to be done. My email is [protected]@hotmail.com and I want a follow up about this. The way this manager acted was very unprofessional and uncalled for. His staff deserves better.

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D
D
Deanomosquito
, US
Aug 02, 2019 7:05 pm EDT

I agree...same thing in St. Cloud, MN. They do not look like what they show on TV. A skinny stretch of meat...and virtually no lettuce, tomatoes, etc. Hard, dry and not even worth 50 cents. Make what you show in you ads and you would have had a chance to grow that business. Too bad when marketing does not coincide with operations. Who knows who will be blaming who at Burger King for this failure. Do you ever test with real people and then roll out that what you believe will work for growing the business?

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W
5:08 pm EDT

Burger King customer service

Was so happy when I heard there was a Burger King opening in Dallas, GA. Have gone there four times and 3 times out of the four were bad visits. The first time I was given cold...and I do mean COLD, food. Second time we ordered three chicken fries, were given one, went back through the line to be told they were OUT of chicken fries and offered something instead since we had already paid for three. The issue being that they never communicated that and let us leave with one chicken fry after we paid for three! Very untrustworthy behaviour. The last time, kept waiting in line for 15 mins with one person in front of me and then received cold food AGAIN.
I love Burger King and I have a large family so when we go we spend at least 60 dollars a visit. If they don't hire more reliable workers or train them properly then they will not only lose my business but many others. PLEASE fix these issues at our new location so we can enjoy your food chain. Thank you.

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M
2:06 pm EDT
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Went to our local Burger King today and was in line for over 10 minutes. I order a special from the app and the app kept gliching where I couldn't get the code for the chicken fries. I told the lady what happened and she rudely answered that if I didn't have the code then they couldn't do anything about it. I told her how I had been in line for so long ...

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R
1:21 pm EDT
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Aug.1 2019 at 10:45am went and ordered 2 10pc chicken nuggets and headed home . Got on the out side of town went to eat and my nuggets were rubbery pass there hold time and not eatable. . I live 15mins away so I tried call none stop and no one would answer the phone. So not only was my money wasted but so was my time. I use to work for your company, in...

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K
7:42 pm EDT
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Burger King sales advertising in the mail

I love Burger Kings flamed broil taste, but since ive became a vegetarian ive notice that your sales cater to mostly meat eaters. When are the vegetarians entitled to a sale from Burger King? Its not fair that we pay full price for a veggie burger ALL the time. I look at it like this, the longer i live the more money i can spend on burger kings veggie burgers(You make more money from the living not the dead). 😀
Anyway, i hope in the recent future more sales and more choices for the veggie lovers and vegans. Change is a must and at this day and time healthier living is on the minds folks. Living a longer and healthier life is the key.

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Q
6:30 pm EDT

Burger King money

I went to a Burger King on lake June yesterday. Long story short, the guy swiped my card twice and charged me twice when I asked him if he charged me twice he said no so I went home to get ready for work. The next day which is today I checked my banking account on my phone and it showed I was charged twice I went back to the store and confronted the manager with my evidence with reciept in hand and he refused to give my money back by the way which was only $4.32 but it's my $4.32. can someone contact me as to how I can get my money back my name is quishyown Dickerson phone number [protected] thanks and also they purposely only print out half of the reciept so you can't see the whole thing I paid it boo minds but I have been going there for years and I'm pretty sure this simple problem would have been solved because every receipt I have gotten over the past months have been printed only to show half the receipt thanks please contact me

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R
4:04 pm EDT
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When letting the drive through cashier know the order was wrong, she ststed well its to bad they are already made. The order called for plain and they were made with condiments. Unfortunately my kids are allergenic. I should have just let them eat the bugers and sued burger king because theur employee did not want to fix the order. They also need to work on their customer service skills.

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C
1:32 pm EDT
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On July 26, 2019 I place a order in drive-thru most of the employes there are not really friendly at this particular Burger King restaurant anyhow went i got home my son's strawberry shake was wrong and nasty tasting and my fries where extremely cold so i called the store and talked with a manger named Josh he was very nice and told to come back in later on...

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P
12:53 pm EDT
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Date/time of the incident: Wed. July 24, 2019 03:52 PM Location: Burger King 290 Oxmoor Road Birmingham, AL 36209 Hi, I write this to complain about the service and the rude cashier. I ordered a large cup of coffee and the cashier said it is going to take 4-5 minutes to brew and I accepted it. My coffee didn't come out after waiting for 25 minutes with...

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M
9:43 am EDT
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I ordered a Ultimate Breakfast Platter and did not receive all my food. I did not receive the hash browns that come with the platter. Was unable to return to store due to me finding out after I was at work which is a hour from the Burger King location. Called the store and asked for a manager. Told the manager what happened and she was unconcerned.

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C
9:32 pm EDT
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i love my local vinton Burger King, and the emeplys are great. but i was very disapointed to find out that just a sausage croissant is the same price as a sausage egg and cheese. why??? if i would have add the extra (egg, cheese) i would cost more, if i would have known that i would have not gotten that almost seven dollars was to much for a small sandwich. services was great

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S
4:06 pm EDT

Burger King level of service - quality & presentation of food - cleaning & hygiene standards

Firstly I have documented my awful experiences both at your Fethiye central restaurant today 30/07/19 and your Dalaman airport restaurant 15/07/19 in the form of photos of the appalling meal recieved and the lack of cleanliness. After the prices that were paid when you convert the Turkish lira to dollars or pounds it's ridiculous in respect of what your receiving! I were very disgusted to see people sitting at tables covers in trays of disgarded finished food sauce pots wrapping and paper cups ! I had to clean my own table down prior to eating and NOT ONE waiter/waitress member of staff team member however you wish to refer to your staff not one came to clear down any of the tables ! The standard of presentation and O spec quality level we're shameful ! I'm so very disappointed I used to live a Burger King 🤴🏽 growing up over Macdonalds or KFC but you've really seem to of let yourselves down in terms of quality levels customer experiences and as for your cashier/front of house members well there very much to be desired 😬 interaction skills were non existent baring in mind I can speak Turkish they had attitudes with each other as well as towards customers and very bad levels of communication amongst the ranks were abundantly clear to everyone ! Such a shame !
I've kept Photos of the Food as well as the dinning area pig sty 🤭 Sadie Poulton -Fethiye Mugla Turkey

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M
9:41 am EDT

Burger King the whole experience

We came to the BK restaurant at 13.30 on 30/07 2019. There were 5 people before us in the line. One registry was open.

Our order was taken at 13.57. The excuse that was given by the only person in taking the orders was "it came a big order we are dealing with"
It was 1 whopper meal and 4 kids menus.

Whilst the guy taking our order (Olof) the man from the big order came back with 4 cheese burgers. not containing cheese.. then we watched 4 people opening the burgers and discussing the issue saying "let's just add cheese". Health and safety regulations is apparently not important.

Our order was eventually taken and we sat down. (Now there was 15 people behind us.) I explained that one of my children is type 1 diabetic and I asked how long it would take to get the food so we can prebolus insulin. "It won't be more than 5 min"
15 min later I had to take my child over to the soda machines to give her some full sugar coke due to her blood glucose was coming down like a rocket.
I was then informed by a young man with a bad attitude that I was stealing and it would be 10sek for a refill and that I shouldn't give a diabetic sugar drink cause "that's is how she became diabetic in the first place" I do not appreciate being taught how to care for my child by an 18 year old. And I informed him that if she do not drink the coke she will die. Also my child was diagnosed at 16 months whilst still being breast fed. Also her twin is non diabetic

Sitting and waiting some friends to the cashier came in. They got their food straight away and left before we had our food delivered

It took 30 min to get our food. It was cold. At this point we just needed food so we just ate it
However we only got two of our three ordered adult meals. The 6 pack of chicken nuggets for the kids had 5 nuggets and they forgot the union rings. The last adult meal arrived 10 min later with the union rings we had to ask for 2 times. This was also cold

I have never been treated this bad in my life. The concept of "fast" food seams not apply to Burger King and discriminating and bad customer service is apparently norm.

I would like an email with a response from the complains team. I do not think this experience is appropriate nor acceptable

My email is
Sabina.[protected]@outlook.com

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A
6:40 am EDT
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I was very upset to be told yesterday (7/29) while at the West Roxbury Massachusetts Burger King that the worker servicing the window had "no idea" what products contained dairy and that there was no book or place to look up the information. I was clearly very upset and the worker remained completely nonchalant and said that she just didn't have the...

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

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Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Your kiosk ordering and receipts was posted on Apr 12, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4601 reviews. Burger King has resolved 230 complaints.
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  1. Burger King contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
    Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 18 18 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number
    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
    Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number
    33%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
    Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click up if you have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number
    Australia
    +64 800 425 464
    +64 800 425 464
    Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click up if you have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number
    New Zealand
    +43 122 602 260
    +43 122 602 260
    Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click up if you have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number
    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click up if you have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click up if you have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click up if you have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
    Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click up if you have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number
    South Korea
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  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
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