The complaint has been investigated and
resolved to the customer's satisfactionResolved Burger King — fresh off the broiler
resolved to the customer's satisfaction
2/27/2010 yes, I went to burger king off of fremont street in seaside, ca. I went inside and placed a order for a whooper and a whooper jr and asked that the patty come fresh off the grill, and asked how long would it take and the lady that took my order said about 5 min. (Paying close attention, since you can actually see the employees putting the burgers together) I notice that she put my order on a bun and placed it in a microwave and took it out put the burger together and wroter "off the grill" on the wrapper. The lady put the burgers in a bag and called my number and I opened the burgers right on the counter and looked at the botton of the burger and seen the soggy bottom bun. I told the lady I said off the grill and that theese burgers were not off the grill because I watched them pull the pattys out of a tray and put them right into the microwave and heat them up. (they must really think that people dont pay attention at all, it was funny though because the lady that took my order knew that I was watching and tried to block my view but I even told more than once that I wanted mine fresh and make sure because I was watching burgers get heated in the microwave. But anyways, knowing that I was watching they still put my pattys that were already cooked and put them right into the microwave, and wrote off the grill on the wrapper. I told the lady, " so these are fresh off the broiler and she just gave me a stupid look like ahhhhh. So I just said give me a refund and them she told me to wait a second and passed me on to I quess the store manager and I told I asked for my burgers to come fresh off the grill and she tried to tell me that even if they are fresh off the grill we still put them in the microwave, I looked at her like "what" just give me my money back. So she did do that, but what I noticed was that after I took apart the burgers with my hand they gave the burgers back to the people that put them together and they basically broke the burgers back down and are/did sale the burgers to the next customer. Anyways after going through that episode I dont think that I will be going back to burger king at all. (If you notice that your burger bun is soggy at the bottom its because it has been reheated in the microwave). What's the point of having a option for ordering a burger fresh off the broiler...