Burger King review: Food/ Appearance

We decided to go to burger king for supper, after long months of not going, due to dirtiness. Order our food, while we were waiting we got our drinks, soda was flat as heck, and nasty, they did get us some out of the fountain machine out back. The lady didnt know how to bag up our food(due to so many orders on screen)I told her which was mine, sat down to eat, only to find a looooong curly black hair cooked into my Whopper! I took it up, and alls I got was sorry about that! I sat there no meal, as the 7 others ate their meal, went and asked for a comment card, they asked what that was. Very unprofessional, NO management on duty. Needless to say, we will not be visiting BK in Houlton, Maine again!