Menu
CB Fast Food Chains Burger King 2865 E Ocotillo Rd, Chandler, AZ, 85249, US
Burger King company logo
Burger King
reviews & complaints
Burger King company logo

Burger King

2865 E Ocotillo Rd, Chandler, AZ, 85249, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
6:00 am - 11:00 pm
Tue
6:00 am - 11:00 pm
Wed
6:00 am - 11:00 pm
Thu
6:00 am - 11:00 pm
Fri
6:00 am - 12:00 am
Sat
6:00 am - 12:00 am
Sun
7:00 am - 11:00 pm
ComplaintsBoard
L
12:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King - drive thru service

In a hurry to feed my hungry grandkids, I drove thru the window to order fast food A girl answered the drive thru intercom and after 3 times of telling me to wait and 15 mins later, she took my order. There were no cars behind me and one car at window. I paid at window and she asked me to pull up into parking lot to wait with 3 other cars who were waiting. After 40 mins and seeing 6 other cars pulling into waiting lot I was told by a upset customer that she had been waiting 20 mins for one hamburger. I turned my engine off and leaving my 5 grandchildren in car, went into restaurant. Standing at counter were 3 different customers who were extremely upset because they were waiting for over 45 mins. I asked about my order and was told it wasn't ready nor had it been started. In fact, there was no orders ready! It was obvious that the teenage staff who seemed confused and standing around were not trained nor cared that there was about to be a riot of upset customers! During my time inside, customers started getting out of their vehicles and entering upset and asking for refunds. With 5 hungry kids and over 55 mins later I asked the supervisor for my money back. She was extremely overwhelmed and it was evident she did not know what to do. I left with no apology given and no food. This is not the first time I have gotten poor service at this Burger King, but it will be the last!

Read full review of Burger King
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.