Menu
Write a review
File a complaint
Burger King Customer Service Phone, Email, Contacts

Burger King
Reviews and Complaints

www.bk.com

Learn how the rating is calculated

1.2 23 Reviews 4594 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burger King Complaints 4594

ComplaintsBoard
V
7:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King service/incomplete order

Today I went to a burger king at least 20 miles away from my house. My son had a football game in that area and afterwards we went to Burger King to eat. I placed my order from the drive-thru window and I ordered 2 hershey's pies for my kids. I got about 10 minutes down the road and realized that my pies were not in my bag. I tried to call to this burger king store 7 times before i was actually able to speak to someone. They told me that i needed to come back to that particular store and redeem my pies. I asked the person who i spoke to the phone if they could call the BK restaurant closer to my house and arrange for me to get my pies there. He informed me he couldn't (without even checking) and they were part of a different franchise or something. He told me that I needed to come back to that particular restaurant to get my pies. I went to the BK restaurant near my house and they basically told me the same thing. I am still not satisfied with the service I received. My complaint is: My pies were $2.78. It would have cost me more in gas to go back to that restaurant than to just pick up my pies at the BK restaurant that is 2 minutes from my house. The lack of customer service that I had, it was unacceptable. Had these two restaurants been communicating with each other I could have possibly received my pies and been a satisfied customer. I am quite sure that it would not have hurt these two stores financially to have given me two pies, I had already paid at another restaurant!

Read full review of Burger King and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
ProblemOfficer?
US
Send a message
Oct 25, 2009 4:28 am EDT

I agree with Dianami. The BK closest to your house would be out money if they gave you the pies.

D
D
dianami
US
Send a message
Oct 24, 2009 7:14 pm EDT

Sorry but I have to agree with the way BK handled it. Every BK is owned and operated by different people so how is the BK closer to your house going to get their 6 bucks back and why should they go out of their way to reimburse you for something that had nothing to do with them.
Lesson learned...always check your bags before you leave.

ComplaintsBoard
R
8:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King coupon

I used a coupon for buy a Whopper get a free Whopper. I used it on a value meal, and they charged it as a single. So they got me on the soda and fries. A value meal is $5.39 plus 80 cents to make it a large. The way they did it they charged me extra on fries and soda. I explained that I always bought the value meal and got the free Whopper. It really not the money as much as the treatment I received.

Read full review of Burger King and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
C
C
caulodren
Newmarket, GB
Send a message
Jul 05, 2010 7:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

If you read the terms and conditions, it clearly specifies a whopper sandwich, you can't use it against a meal as offers cannot be used in conjunction with each other.

regards
Dale Stevenson

Crew Member

ComplaintsBoard
T
11:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm working with my Daughter to file a complaint based on the information given. At this time my Daughter is working at the Burger King located at 3500 Poole Road Raleigh, NC 27610. My Daughter called me today 10/05/09 to give me the information on what was said by her Manager. 1. Was ask by her Manager if she was Slow & Dumb. 2. Was told by the...

Read full review of Burger King and 2 comments
ComplaintsBoard
J
12:37 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King poor service

I went to burger king on wednesday october 30th at 10 am. And I wanted to order breakfast. An the employee said " were not serving breakfast" an I said " what do u mean its only 10am. An I said well I have gotta breakfast here before with no problem, an its only 10 am. An then she said " well our grill isn't even turned on!" she was very rude when she said it. An I asked to speak to the manager. She left the window an then came back and with an attitude. An very rude like " our manager is not available. An I just gave her a mean nasty look. An said "i am goin to file a complaint against you. An I drove off.
I am very upset about this. Because it was un called for. I dont know if I will be able to eat there again. Which is a shame because I really like the burgers and tacos. My email addresss is j. Carrillo69. @gmail.com and my name is joe carrillo. I hope you can fix this major problem.

Read full review of Burger King and 46 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
46 comments
Add a comment
S
S
Stacey L. Franklin
Send a message
Aug 09, 2007 12:00 am EDT

I went to Burger King in Doswell, Va. tonight after being at Kings Dominion all day. I had five kids with me that were hungry. I waited in the drive thru with two vehicles in front of me I honked the horn. When I FINALLY got up to the order box. The guy asked me did I blow my horn earlier. I said yes it's called fast food for a reason. He said there's a subway across the street if you'd like to go there. I said if I wanted to go there I would have gone there instead of coming here. He said you need to get of the drive thru. I said uh no I'm not I want to speak to a manager. He said my manager told me to tell you that and we are not serving you. I said well I guess I'll sit here then. Then about five minutes later five Burger King employees came out of the back door saying ### you need to get out the ###ing drive thru. ### you need to move and get up out the ###ing drive thru. So I was getting more and more pissed with the rudeness and I said ### I'm not going anywhere then one of the said then just sit your ### there then. They went back in and I pulled around and went inside. I told the manager that I wanted the name address and phone number of the owner. They refused to give it to me and said that I was being rude by honking the horn. I said well did you ask every one in front of me did they honk their horn. The drive thru guy said yes and I said what about the people behind me that honked their horn are you going to deny them service as well and they said they were honking at you and we can deny anyone we want service. Told me that I need to leave that I was causing a scene. So not only did get refused service for honking but also got refused owners info. What a wonderful world we live in to get called a ###ing ### at BURGER KING!

M
M
Maria Teresa Cervantes
Send a message
Jul 24, 2007 12:00 am EDT

My complaint is with Burger King here on I street and Broadway in Chula Vista,CA. My family and I go to this fast food restaurant at least 5 to 6 times a week with large orders of at least $40.00 to $60.00 on the times we to here. The food is cold the fries are stale the chicken sandwich is cold and hard, soda machines are always down the shake machine doesn't work. So why would you offer any of these items if your out of them or the machines don't work. I just feel that Burger King is going down hill, a lot of the employees are young kids and don't have respect for the customer ,some are rude they grab the money out of your hand and almost throw the drinks and food at you at the drive thru window,when you place your order they don't let you finish the order because they say " Is that it ", they make you feel like you are bothering them.

S
S
Sheilah Widener
Send a message
Aug 29, 2007 12:00 am EDT

One of our employees stopped at the Burger King on Front Street in Richlands, Virginia. While in the bathroom someone came out of the stall and it was an employee. He DID NOT WASH HIS HANDS... Our employee left the restroom and walked to the counter to order food and guess who waited on him... you guessed it the nasty employee who had not washed his hands. When he asked for our employee's order, of course my employee was upset and said "No you may not help me you, you just came out of the bathroom without washing your hands". Now this is the best part... the response from the employee was "I don't handle the food." Appalled my employee said "NO YOU may not help me." At this point the young man (Mr. Nasty) walked over to another employee and whispered something and she came over to the counter. She asked if she could help. Our employee, very upset at this point, said "NO that young man just came out of the bathroom without washing his hands." Her response was, "he doesn't handle the food". That is so sick... No wonder people end up with intestinal problems. I will spread this information to anyone who will listen. If I am not mistaken the signs in the restroom say "ALL EMPLOYEES WASH YOUR HANDS" not only the ones handling the food. I was sickened by this. This makes me want to avoid all restaurant food.

T
T
Theresa Dewey
Send a message
Oct 05, 2007 12:00 am EDT

I went to Store #5862's drive through in Lake Charles Louisiana at 11:15 pm on 10/5/07. At first I thought they were closed because no one greeted me, when I asked repeatedly if they were open, the person finally answered giggling and said to wait she had to get her money. After several minutes, she finally asked me for my order. I told her... I had to repeat it three times because she kept saying she didn't get it. I kept repeating it louder thinking maybe she couldn't hear. She finally said she was new and could I hold on... again... then the manager comes on and proceeds to tell me not to yell at the girl and not have an attitude because the employee was new. I tried to tell him I didn't have an attitude but that I was raising my voice because I thought she couldn't hear. He then proceeded to lecture me about how I should turn my car off if I thought it was too loud. I told him I didn't need a lecture, just to give my order and go. He then refused to take my order, telling me that he was sure Wendy's or McDonalds would be happy to serve me but he wasn't. I told him I just wanted my Whopper at which point he said he would call the police to make me leave. Okay, I am a 46 year old female who was just coming home from the movie with my husband. I just wanted a late burger. This is the same store that I have had the person in the drive through ask if I had a Tylenol cause she had a headache. No, I didn't know her... she was new too according to the manager. Love the Whoppers, but guess Wendy's and McDonalds will be serving me from now on. No wonder Burger King is on a downhill slide. You can bet I won't have anything complimentary to say about them. BTW, so far Burger King is the ONLY fast food chain I have encountered that has NO customer service 800 line for problems and will not accept email complaints. They don't care if you have a bad time, just show them the money.

J
J
joey booth
Send a message
Oct 13, 2007 12:00 am EDT

Today i went to the waterloo outlet mall, ny and i went and spent about 12.65 on food, when i got my food in was cold, so i went back up to the counter to talk to a mangers and there was no managers in the store the mangers were out shopping. the cashier who told me about the mangers out shopping was a girl named jackie. She was very rude about me coming back and asking for the manger. So i walk away and throw out my food and when to Arby. I don't understand why mangers get to go shopping when they are getting pay to be a managers.

D
D
Dayken Cinque
Send a message
Nov 18, 2007 12:00 am EST

I went to burger king (497 sandalwood dr calimesa, ca) with my family that came all the way from new york city. When we got there, the manager, monica,was playing (chasing)with the other employees. No one was paying attention to the fact that we were ready to order. After that, i peeked at the hall way and i saw an employee with a bottle of beer. Then i asked the manager if it was permitted to drink any kind of alcohol during any business hours. The manger, very rudely answered, "this is not your problem... She is just on her break!"

My family and & looked at each other and realized that the manager smelled like beer as well.we felt really bad... Burger king was our favorite fast food place to eat at, but i guess we will never go back to that fast food place ever again.

-Dayken Cinque

Valerie
Valerie
US
Send a message
Jun 05, 2008 4:37 am EDT

The service at Burger King was terrible. I waited 30 minutes for a steak burger without onions. I was asked several times did I want onions. Not any of the employees wore gloves. The drink stations was a mess, kids where playing in the drink drain. There wasn't any ketchup, they were out of napkins. All had attitudes. At about 1:45pm the Supervisor locks the doors. She kept saying that she was ready to go home. Their uniforms were not very clean.

Please close this Burger King!

Address of that Burger King is 3725 Airline Hwy

Metairie, La [protected].

C
C
CG Allen
Send a message
Jun 05, 2008 10:59 am EDT

My family and I visited Burger King on a Saturday morning at 9:30 AM. It took 10 minutes to have our order taken, another 15 minutes to receive the food. The food was cold, the receipt did not match any of the prices listed on the sign above the registers, they were out of forks, cup lids, and only had two biscuits left. They only had three people working (one on register, one at the drive thru, and one preparing food). They spent more time socializing with a coworker who was not working and just hanging out. When I asked about the price discrepancies, the girl said she "dunno."

C
C
Cyril L Adams
Send a message
Jul 03, 2008 4:13 pm EDT

I visited your store located at 2327 O'Neal Lane, Baton Rouge, LA. (Store # 05617) on 7/3/2008, placed my order at 3:03 PM and was not served until 3: 25 PM. My order consisted of a # 2 (Double Whopper, fries & a drink). Two customers, a grandmother with her grandson and a family of five, were ahead of me but they also had very simple orders. No management seemed to be present until after I received my order. Two customers entered after I was served but left after waiting several minutes at the counter without any response from the employee. All trash cans were overflowing, the floors in the dining area were filthy but no one bothered to come out from behind the counter to address these issues. You have a good product but no means to provide service to the customer.

B
B
Bobby Jones
Send a message
Aug 23, 2008 7:35 pm EDT

My husband and I visited Burger king tonight which is Sat. night the 23rd of Aug, and was real dissapointed about the service we received while there. First the cashier was having to wait on a manager to come void off an order but we wasn't told anything of why we were having to wait, until I ask what was the holdup on the register. The manager didn't appologize either for the wait we had. After that we had to wait for our order longer cuz the cashier didn't get our order right. He had no personality and politeness of being up front where the main people ( the customers) are noticing his behavior. As far as the food, it was good, but the service was terrible. The guy running the regester was named John.

ComplaintsBoard
D
12:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King service

First and foremost I must say that the whopper has the big mac faded but the service on 69th and halsted is so bad that I rather get a pork chop before I order from there again. Mr. Cobbs I don't eat pork sir! I odered a grillled chicken salad at 1537 from operator 5 the salad wasn't ready. I had to leave to pick someone up. I got back there at about 430 or 1630 and the chicken was marinating or something it was not ready sir. A young man was waiting or his food for over 15 minutes and he asked the same lady from drive thru operator 5? Can he get his food and her reply was im getting off I don't care about your food. Mr. Cobbs you have majority females there but its hard to tell. There is young lady there who stands 6 feet plus but her pants was under her # sorry for the word # but that is all I saw. This burger king is more like burger prince or duke sir. It is the only burger king in that area and we need it we just dont need the poor service in a po community

Read full review of Burger King and 28 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
28 comments
Add a comment
A
A
Anna Goodrich
Send a message
Feb 21, 2008 6:08 pm EST

I have lived in the area all of my life and have never had such terrible service at a fast food drive through. I waited 15 mintes in line, my entire order was messed up. I did not recieve three different items, and the food that was recieved was cold and soggy. It was a huge inconvienience with two hungry children in the backseat. Burger king has always been a favorite but if the service and food is going to continue like that I am not sure if I want to return.

L
L
LISA MURPHY
Send a message
Apr 07, 2008 3:47 pm EDT

WE WENT IN TO THIS BURGER KING ON SUNDAY APRIL 6, 2008 AND WHEN WE WALKED IN THE MANAGER AND ONE OF THE OTHER EMPLOYEES WERE KISSING EACH OTHER AND THEY WERE RUBBING EACH OTHERS BACK AND THEY DIDN'T ACT LIKE IT MATTER THAT WE WERE STANDING THERE AND I HAD MY SON WITH ME. SO I WAS VERY UPSET AND WE LEFT.

M
M
marie
Send a message
Jul 31, 2008 1:46 pm EDT

I will not be going back burger king first off i have a terrible two yr old that does nothing but throw fits and when i went thru the drive thru first they forgot the fries no big deal so i left again heading down the road turned back around cause there was no chesse on the jr whopper which i probly could have dealt with that but everything was cold. we all expect their fries to be that way cause every time i have ever order they have never been hot but the burger come on so now i walk inside mind you i have a terrible two that cries about everything tell them there is no cheese and its cold. i over hear the cashier telling the cook in the back and you can hear them plain as day saying What can i do about that and going on about it. If you dont want to do customer service my first advice would be find another job. aftering waiting ten minutes and me being the only customer in there they hand be back the same cold fries but with a whopper sandwich which when i had got to the car (with my crying two yr old) the cook put onions and pickles on it which if he would have read the recipt tape to the front of the bag i didnt want that on my sandwich.i just threw it away which says alot to me since i hadnt ate all day and it was 230 pm. I am not a complaniner by no means but this took the cake and i will not be returning. Have it your way my ###!

C
C
cindy
Send a message
Sep 23, 2008 10:10 am EDT

i went for breakfast on saturday the 20th of sept 2008. there were a group of young men working. when i walked in i was greeted by a " whats up dude" as i waited for my food i heard very bad language and a employee mad a discusting snort sound. i looked at him and he spit in the garbage next to the food. this made me sick just thought you should know

L
L
lisa
Send a message
Oct 06, 2008 2:46 pm EDT

I went to get a burger at this particular location, and when i stepped up to the counter i noticed that we were being served by 2 children no older than 11 or 12! we had tried their drive thru first but no one would answer it. Needless to say, i will no longer go to a store where children are employed!

B
B
Barney H. Weatherford
Send a message
Oct 09, 2008 9:22 am EDT

The service is almost none on the week end!
This past sunday we went to buger king to eat at
about 1:30 or 2:00 oclock walked in to order & the shift manageralong with other emploies was behind the counter NO ONE Spoke to us WE waited
for about 10 minites still no one hadoffered to take our order or spoke to us ! WE went to McDonalds

S
S
stonemkr
Morro Bay, US
Send a message
Feb 11, 2009 12:22 pm EST

Love Burger King, Felix at store 4493, needs to be told no bad words to paying guests, Your way is not so at burger kind according to felix. Says no more visits for me? I will be at burger king everyday untill I am satisfied, and Felix is corrected . Is Burger King affraid of a comment page or number to contact ? Not Fair, take care of buisness and email stonemkr@tcsn.net, please .

S
S
Sarah Rejman
Union Springs, US
Send a message
Mar 20, 2009 6:25 am EDT

I have to say that the one thing good about this place is their fries! However every time I go to the site in Auburn, New York I have to pull around front and wait! Sometimes I'm waiting for 10 minutes! I can be in a line and only have a small $ 6.00 purchase or larger when people behind me and in front of me are serviced and leave right from the line. The last 15 times I've been to this place and mind you all at different times of the day and night I have to wait! I last stoppped at this place at 9pm Thursday March 19, 2009 and ordered three Jr. Whoppers and large fries and had to wait! I mainly wait and have the patience with these people but I've had it and when I got out of a funeral after 5 hours the last thing I wanted to do is wait! Michelle is the night manager and has no excuse for this! I'd like something done about this! To top that all off they didn't have any buns for my burgers and had to saw in half their club buns and that's what I paid for?! You got to be kidding me! Where is the customer service now a days? Do I not count as a customer or what? Is my money not the same as everyone elses? You can't get anything done about this even when you demand to talk to a manager! You get the most unapologetic apology with a smirk on their face! I'm so disappointed with Burger King there are not words for my feelings of disgust! Who can I speak with about this and how can I get it fixed so noone else has to have this experience with them? Sincerely upset and disgusted resident
Sarah

D
D
Disneygrad
Lancaster, US
Send a message
Jul 02, 2009 12:43 pm EDT

The total atmosphere of this establishment has changed dramatically! Used to be a family oriented style place with a lot of "sit-downs" of Moms, Dads, kids, fun, laughter... no longer. Now the ambiance is more reminiscent of Pedro's Cantina than family. Still considerable "foot" and drive-in activity but 80% of the staff is Hispanic and one has to listen carefully (and speak slowly) to be understood in English. Plus, the language exchange is not something you would want a six year old to hear.

Food is fair but do not order a chocolate shake because they take a while and are inconsistent from shake to shake.

S
S
Sheila Peche
Madison, US
Send a message
Jul 19, 2009 9:40 pm EDT

I went to Burger King To get a burger for my daughter. I stood ing line 10 minutes before my order was taken, then another 10 to 15 minutes waiting on the food. When I left all orders had been taken, but there were people lined all way down to the back of the building waiting on food. That has got to be the worse service in that area ...after all...it is fast food. Nothing fast there...I will not be going back anytimne soon or recomend for anyone else to either.

ComplaintsBoard
D
9:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King lack of service

Dear Customer Service

On a recent vacation trip from North Carolina, we decided to stop in Manning SC for lunch. As small towns goes, we didn't think we would have much of a choice, but to our surprise there were a variety of restaurants, like Wendy, KFC, McDonalds and of course Burger King. My wife and I both enjoy the "Whoppers".so we stopped.

Upon entering the restaurant around 1:45 PM on a Tuesday the 9th of September, we stepped up to the counter to place our order. The place had about 15 folks eating at the tables. We proceeded to order our lunch from the two persons that had been standing at the cash register. We waited, and we waited and we waited and not any of those two people said a word or even acknowledged that we were standing in front of them.

They were playing "Banker" and counting the change from their cash drawer. I am a very patient person and did not say a word until which time had elapsed to about 5 minutes with not even a word from those two individuals who are supposed to be working the order counter. Finally, I another fellow came in the store behind us and not a word was uttered. Finally I had enough and asked for her name, Laura Johnson, who didn't say a word I also asked if there was a manager on staff so I could discuss the Lack of "customer service" and just plain lack of common courtesy, especially in a food establishment where the stores are all competing for our business.

I want to submit to you that I don't believe all BK are operated like the one in Manning SC, I trust that you could investigate this matter, and get back to me on your findings.

I am not looking for anything, but I would like advise you of the happenings at that store. I have attached the receipt with the time and store number for your investigative file.

Incidentally, I am employed with a company in Atlanta GA that practices "Customer Service" and we deliver. without any doubt. We know customers are the people that make the business profitable.

I belive Burger King, should know of these incidents, especially where "Our goal is your satisfication" is your motto

Thank you

Sincerely
David Modlinski

Read full review of Burger King and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
T
T
talorin
canaseraga, US
Send a message
Aug 29, 2010 9:18 pm EDT

Our goal is "Have it your way" and since your way to to trust mininimum wage employees to cook your food for you then you get what you pay for again.

ComplaintsBoard
P
11:14 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King advertisement billboard

Burger king has a billboard on n. Vermilion st.In danville, illinois. It says 2 crosiant egg and sausage sandwiches 2 for 3 dollars. When you go thru drive up they say it is no longer available. It has been there at least a month. Checked again today and it is still there. Same answer. I thought by law they had to honor the ad. They say they do not. The burger king is on newell road in danville, illinois.
Thank you for your help.
Patsy barteck
918 martin st
Danville, illinois 61832
[protected]@comcast.Net

Read full review of Burger King
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
2:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King misleading advertising

I live two blocks away from this paricular Burger King resturaunt and often fall prey to the commercials that advertise full, juicy, beefy, fame-broiled burgers that would satisfy even the largest of appetites. I visit this resturaunt maybe once a month so whenever I receive a breakfast burrito that fits in the palm of my hand I don't complain because it was on the 99 cent menu. As a consumer, I am understanding and won't run and lodge a comlaint everytime my product, (especially fast food), doesn't look exactly like the advertised picture. So when I was especially hungry one night with my girlfriend we saw a Burger King commercial and decided to go. It was a Sunday night around 11; we pulled up to the drive-thru and ordered a Whopper Junior meal and a Double Stacker meal totalling $11. The stacker seemed like a huge sandwich in the picture with bacon, cheese, and two huge patties. When we got it, it was like two pieces of bread with barely any trace of meat. The order screen is completely deceptive and I feel ripped off. I will never go to Burger King again because of this experience.

Read full review of Burger King
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
V
11:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King the store

Went in on last friday 9-18-09 during lunch my mistake. There were 5 guys and all i heard was swearing and no food was beinig served. I orderd a #9 wich was chicken and got it large size. The chicken was crappy and the fries were stale. The chicken taseted like it was there for a while and it was mushy and really flimsy. the fires had no taste to them and were hard as a brick.

Then i deside to use the restroom and that was a adventure in its own. You know the sign on the back of the doors that show when the restroom was cleaned? it was marked for the hour i was there but the bathroom smelt like a nasty out house. I puked a little in my mouth and walked out and left my food on the table. DO NOT GO THERE.

Read full review of Burger King and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
lukey
US
Send a message
Sep 23, 2009 11:29 am EDT

I wonder why I pay different price at Burger King.

I order same food in diferent place but I paid diferent amount so, I check the price I was get charged for my drink if come with meal. (Burger King at Clarion, PA downtown)

In the next days I went to diferent place near my house and try to order same meal the price show for drink but the price not add up to my meal and I pay it cheaper (Bruger King at Butler, PA)

be carefull when you order meal in Burker King.

ComplaintsBoard
B
1:25 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King bad experience

It was POURING down rain when I visited. I ordered a double cheeseburger and onion rings at the sign. Pulled up and paid at first window. Pulled up to second window and they asked "what was your order?" I told them. She said, "pull up to the next window." Before I pulled up I asked for ketchup and the girl looked at me like I was crazy and ignored me. I repeated, "Can i have some ketchup?" and she snarled, "I will put it in the bag". I pulled up and waited and waited. Cars behind me were getting their food and leaving. They brought me my food and I started to pull away while looking in the bag...NO onion rings, they had given me fries. I backed up and no one came to the window so I honked my horn. The snarling girl can to the window and I told her i ordered onion rings and handed her the fries and then I waited and waited. While waiting I noticed that I did not get a receipt and I needed a receipt. She brought me my onion rings and I asked for a receipt. I waited and waited and then she handed me the receipt while snarling at me. I asked to speak to the manager. A young man came to the window that looked all the world like a gang banger. I said, "I will never pull up to the third window again. I have had to open my window six times and look how wet it is inside my car". He smarted back, "we cant control the weather". I started to argue that they could put up a better overhang but knew it was useless to bring that up. I told him, "Ok, forget about the rain thing that is not what my complaint is..." Then he cut me off and said, "you were complaining about the rain and your car being wet, I suggest you come inside next time". I said, "my complaint is about being sent to the third window and being forgotten about, then getting the wrong order...". Then he cut me off again and said "you were complaining about the rain, I don't have time for this i am busy". Then I lost it and yelled, "write your f---ing name on the receipt so I can complain to the manager later". He snatched the receipt out of my hand and disappeared. Then he comes back to the window holding a cell phone to his ear and says, "I am calling the police." We bicker back and forth a few minute with me continuing to ask his name... finally he says "J.D." and I drive off.

Read full review of Burger King and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
A
A
Angry Whopper made me Angry
Norfolk, US
Send a message
Jun 11, 2011 12:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

06/10/2011
I went back to the same store on Ocean View today around 6:00pm, and ordered a Dbl. Angry whopper combo again. This time it was made correctly. I got my food w/in 5 min, it was fresh, correctly proportioned, and i got napkins. And the staff were friendly. As far as I'm concerned, the BK on Ocean View has redeemed itself. I don't hesitate to complain when I'm wronged, but I don't hesitate to praise when it is deserved either.
My issue is resolved.

The Angry Whopper did NOT make me angry today! =P

A
A
Angry Whopper made me Angry
Norfolk, US
Send a message
Jun 04, 2011 12:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

197 W. Ocean View Avenue Norfolk, VA [protected]-2917
06/03/2011 Friday at 5:30pm
I walked to this burger king store and ordered a Dbl Angry Whopper w/CH, Onion Rings, and a Coke.
I live across the street from this store. After I got my order I walked back home and began to eat. The onion rings were not fresh. I set them aside and began to unwrap my burger. It was a single, not a double. "Everyone makes mistakes, even though it happens almost every time I order fast food in this area of the city." I walked back to the store and asked them to fix my food. The manager was friendly about it, so I'll give credit where credit is due. He told me to keep the single and bagged my double. When I got home and opened the wrapper, The bun was completely 'CAKED' with mayonaise, no cheese on it, and 2 tiny jalepeno's. I've had Angry Whoppers before, but none of them actually made me angry before. Instead of exahsting myself and walking back to the store to have them fix it a third time, I am going to complain about it here. It's too hot outside, and I'm tired from doing all my errands for the day. I have better things to do then spend all day to try and get a sandwhich made the way it's supposed to.

I went to this store last week and they screwed up my order. They gave me fries when I asked for onion rings. I have the reciepts for both these orders. The order was taken correctly but what I received was totally different, and once I do get what I order, it's not even edible b/c they saturate complainer's with mayonnaise. There goes $7.78 which is what my meal cost (tax included).

I'm tired of piss poor service from food establishments.
This location: Burger King #[protected] E Little Creek Rd in Norfolk, Virginia 23518-37
Is much worse. If you choose to eat at this location, there is a 100% probability that you'll never get what you originally ordered during pm shift 6-close. (Not one single time going to this store, have I EVER got my order right the first time. And the food is ALWAYS cold. I only get a chance to go to this store in the evening. This is what to expect during the evening at this store: Bad attitudes, bad food, bad everything. Also there is a sign at this store that says open 24 hours, and it's always closed at late night.
When I was growing up, and I worked for places like these, I couldn't get away with the abuse you get from these establishments you do today. No straws or napkins either! I used to get screamed at if I forgot those things before handing the parcel to the customer! I expect the same from them now that I'm older and on the other side of the fence!

Burger King used to be a good place to eat, and a good place to bring your family. Now we have ###s from Xenia, OH taking baths in the back sink during the night! http://www.youtube.com/watch?v=rRFwcN_EOSU

"The Angry Whopper made me Angry!"

T
T
terry ghise
Niagara Falls, US
Send a message
May 01, 2011 12:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I stopped by Burger King on Grand Island, New York. I had 3 children with me. The experience I had I will never forget. There was a friend of the employee there at the counter. The employee and his friend were talking and saying words I won't repeat. The children said, " They said real bad words. " It started with a mother_____. And other words that children should not hear. I will never go into that Burger King again. And the manager didn't say a word to them. How would you feel if this was your family?

J
J
Joseph Cook
Sauk Village, US
Send a message
Mar 10, 2011 3:17 am EST

I was at my fathers helping him put in a sink and he ran ta get us some thing to eat. when he got back I thought he went to White Castle. The burger was so small and what really got me was the large fry Had 27 fries in it and a bunch of little chip like things and so cold they tast like wax.. GOOD JOB Burger King, , , I will never eat at your so called restaurant ever again.

B
B
bkdisplay
Gresham, US
Send a message
Apr 13, 2010 10:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was just at at the burger king 10010 S.E stark Portland Oregon 97216. my food was wrong, drink was not diet like i asked and it dribbled down the cup overflowing in my car, on my window and cloths. I went to the drive through because i am at night school and only have 15 min to get dinner and with the last few min left on my brake time i had to clean myself off from sticky "regular coke" while eating my "incorrectly" made burger and repeatedly calling the store to report my order, but of course it was busy the rest of the night. Completely unprofessional.

G
G
gaused
Evanston, US
Send a message
Feb 25, 2010 1:45 pm EST

February 25, 2010

I had a bad experience at one of your locations, Dempster & Dodge, Evanston, Illinois. I came through the drive - Thru, for lunch. I have completed my order and pay for lunch. When the person working at the window, hit on the counter for me to move my car, I was checking order to see if everything was there. I drove away, and back to work to find that the order was not complete, so I had to turn around and come back to the location. Person working at the window never apologized for her mistake. I will not return to that location for lunch anymore.

Sincerely,

Denise A. Gause
gaused@district65.net

L
L
lilvixen69
Sometown, CA
Send a message
Sep 28, 2009 10:58 am EDT

Well...you could have gotten out of your car to go inside...he was right about that.

ComplaintsBoard
W
3:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King too many immigrants in these positions

There are way too many immigrants that cannot speak or understand english in these jobs. The order takers have very thick accents and cannot be understood over the speaker when driving through the drive-up. Very frustrating to have to repeat your order 3 times to them..only to find out that they messed up the order anyway when you get home.

There is also a lack of courtesy and that comes from the age group these fast food chains hire...they stare at you with almost discontent that you are having to make them work by placing order. And you can bet they won't get it right anyway. I would never go back but my Grandkids are addicted to these places and the crappy toys they brainwash the kids with.

Read full review of Burger King and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BeachDreamer78
Shartlesville, US
Send a message
Oct 06, 2009 11:32 pm EDT

I agree with what you say.
I've worked in many fast food places, and I tried to be as pleasant as possible to the customers.
But most of the managers didn't care, so we didn't have any support.

I find it fascinating that these companies spend BILLIONS of dollars on marketing and advertising, and when it comes down to it, it's the teenagers, non-English speakers, and others who are paid minimum wage and most of them don't care. Some do, but most don't.

ComplaintsBoard
D
10:38 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King deny a job application because of tatoo

I am making a complaint because my son tried to apply for a job with burgerking. After greeting him the lady taking the application told him that she cannot hire him because he had a tatoo with his name on him. I called Human resource at [protected]. I ask her about the policy and this is what she told me this happen two month ago. I ask her to send this to me or fax this to me . she told me that she can only talk to my son and fax
information to him. I told her as a customer I want this information send to me. I ask her what about the employee which already hired and she told me they are consider grandfather. I don't agree with this and I feel like this is not fair. I feel because he's a young black male she judge him before she taken the time to review his application...

Read full review of Burger King
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
M
11:45 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King upsizing

So far I've seen this new marketing strategy at Burger King and Arby's. It's a new marketing technique that they try to make their customers upsize the value meals without them realizing it. Normaly, when you order a value meal you get a medium drink and fries. Now with Arby's and Burger King you get a small drink and fries with your value meal. It's still the same size as the old medium size. When ordering your value meal now, they'll say, " Would you like that small, medium or large?". People are use to saying and wanting medium size. Once you order it medium though, your upsizing it. Yeah, it's not much to the customer to upsize a meal but it's good money to the business and they're doing it in a sleezy sneaky way.

Has anyone else see this before? Do you think it's kinda sneaky the way their doing it?

-Matt
Kalamazoo Michigan

Read full review of Burger King and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BluntnessIsMyFirstName
La Salle, US
Send a message
Sep 15, 2009 5:33 am EDT

So don't upsize? Seriously, that crap "food" isn't good for you anyway, so why order any more than what you are already given?

Or better yet? Stop eating at these places!

ComplaintsBoard
J
9:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King bad customer service/bad food

This Burger King is on the corner of Old National Hwy and Godby Rd. in College Park Ga. This is a low income neighborhood where some merchants expect the customers in this area to accept any kind of treatment. I went to this location on September 3rd between 10:30 and 11 am. I stood at the register for 5min. before anyone took my order. They were out of biscuit sandwiches (breakfast) so I opted for a whopper with "Only lettuce, only tomato, only ketchup and only lettuce. I hate fast food mayonnaise. The sandwich was slathered with it. Two people came in after me and they both received their order before me. When I did pick up my order, as I left the counter the kitchen crew errupted in jungle animal sounds (ie baboon, elephants, dogs etc). It was loud. The manager was right there and did nothing. I had a very busy morning ahead of me and was planning my next few stops when I started to feel queasy. That's when I noticed the sandwich had mayo. I had already noticed that the meat was cold. I spoke to a Mr. Darrell Hatfield (alleged regional manager) who promised he would refund my money and provide a complimentary meal when I returned. Neither of these things occured. I'm still waiting

Read full review of Burger King and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
majde
Dumfries, US
Send a message
Oct 13, 2009 10:38 pm EDT

hi toady is oct 13/09 i have been traying tocall the store on water way more than 7 times and it is alway busy for mor than 30 mints i dont think so what ever who was on the phone he was taking un order i am sure he was talking with frind i was trying to place order for 11 peopl but with this good customer service i cant do it i dont no what kind amanagment in that store i will never ever think about eating in burger king any more i called apizza store next to that location and i had my food from that people and it was very very good customer service .the phone nubmer for that location [protected] hopfully i will find some body who care about the customer in your company.thanks
my e mail majde_ameer@yahoo.com
the location is in verginia in dumfries on water way dr net bloom

ComplaintsBoard
W
9:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King bk crown card

Burger King has promos for its BK Crown card. Got one, but...tried using it at a few BK restaurants and received a whoa. Sorry, we don't accept that card. Come on, your own card, for Pete's sake-out of your own corporation. Needless to say, I destroyed it along with its loss of quite a few bucks because I got so upset over so many of its restaurants refusing to accept it. I am sure more hapless victims of the BK Crown Card are in the same boat. By the way, MacDonald's honors its' card at over 99% of its restaurants. Other corporate issued cards are good at ALL their outlets, restaurants, or whatever. BK-WAKE UP and GET WITH THE TIMES!You are losing a LOT of customers with this idiotic program.

Read full review of Burger King
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
11:51 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King getting orders right

I go to the Burger King on City Service in Sulphur La. at least 4 times in a week. Maybe 3 times I get my burger the way I order it.
I may change from a whopper to a double cheeseburger, but I never change what I want on it. I ALWAYS order my burgers with mustard, lettuce, tomato, & pickle. I get it with mayo, or missing one of the items I ask for! If the person making the burger looked at the order, maybe they would come out right!

Read full review of Burger King and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
Kinkat
US
Send a message
Sep 05, 2009 12:23 pm EDT

Dorothy..If this is your biggest complaint in life, you need to get a life. Try being without any income for 4 months, unable to get a job because of your age (60) and disability, being evicted on 9/15/09 with no family or place to go, and all local shelters or beds at Salvation Army full with a several month waiting list. YOu should thank God you have a burger to eat, and if you can't get it "Your Way" cook it yourself!
Petty people like you piss me off to no end when there are men, women and children starving in the USA, and with no place to lay their heads at night. BE thankful for what you do have, and quit ### about a damn burger.

K. King
Bradenton, FL

ComplaintsBoard
B
1:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King food poisoning at sjc airport (may 15th 2009)

I had never had food poisoning in my life until I ate at Burger King on May 15th 2009 at the San Jose, CA airport. I had a bacon, egg & cheese croissantwhich & the bacon tasted aweful. What ran through my head? "I've been eating Burger King for years. It's never made me sick before." Oh, stupid naive little girl. How do I know it was BK? Well considering I had dinner w/ my husband the night before & he wasn't sick. I also started making trips to the bathroom only 2 hrs after eating the break-ya-fast poison crud from BK!

I had to fly again very early the following morning & the slight illness that had been creeping up on me since the day before finally full on attacked me! After missing 2 lay over flights I finally got the plane w/ my sister & explained that she had to take me to the hospital after we arrived at our destination. For the 1st time in my life I wanted the plane to fall from the sky & put me out of my misery. I literally thought I was going to die a slow & painful death!

You've lost a customer for LIFE! Burn in hell BK...burn in hell!

Read full review of Burger King
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
10:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a whopper w/ cheese, they say you can have it your way, I asked for it to be fresh, when I got home, the burger had been one that was sitting out and cold. I warmed it up cause it was too far to drive back, the next day I was on the toilet all day, and I mean all day. I know it was the mayo from sitting out so long. By afternoon i called the...

Read full review of Burger King and 1 comment
ComplaintsBoard
A
2:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King unprofessional store manager

im a past employee that got fired for no reason at all. the store manager rosemary pringle is an unprofessional, loud mouth, ghetto woman that uses her position in the restaurant to intimated people. im a single mom with kids and i lost my income cause she didnt like me personally. i went to her boss about it and he acted like he was was sleeping with her in some way. nothing was done about it. she doent run to store right. if they had cameras in there, they wouls see that she cusses at employees and talks bad about every guest that walks in the store. she think shes slick when her bosses comes around, then she jumps up acting like she doing things right and as soon as they leave she back to her low down ways. all the employee really wish she could be replaced bot they are afraid to speak out cause m.i.c. always support their gm's, which is so unfair to us as employees. maybe one day soon this company will wake up and do something about this woman and her attitude before she causes a lawsuit or someone gets hurts. i wouldnt eat in that store if it was the last bk in memphis. trust me ive seen some things that would make everybody stomach turn.

Read full review of Burger King
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
N
12:53 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Burger King job offer letter

hi i am Naveen Sharma residence of India.yesterday i got a job confirmation letter from burger king London, U.k as mention in received mail.I send a copy of mail which i received.
Plz guide me is it genuine or fake.
because is send only online application form and no telephonic interview was taken.so i am in trouble.plz help and comes out from this situation

This is an affirmation that you have emerged Successful and being appointed for the position stated in your appointment document.

BURGER KING
Registered Office: Burger King Limited Lakeside House 1 Furze ground Way Stoc...

11:51 AM (22 hours ago)

Reply

|
BURGER KING
to me

show details 12:01 PM (22 hours ago)

from BURGER KING
to navin.[protected]@gmail.com
date Sat, Aug 29, 2009 at 12:01 PM
subject This is an affirmation that you have emerged Successful and being appointed for the position stated in your appointment document.
mailed-by live.com

hide details 12:01 PM (22 hours ago)

- Hide quoted text -

Registered Office: Burger King Limited
Lakeside House
1 Furze ground Way
Stockley Park East
Uxbridge Middlesex
UB11 1BD, LONDON
29th August 2009.

CORPORATE HEADQUARTERS:
Burger King 679 Green Lanes,
LONDON, N8 0QY.
TELL: +[protected]

SOFT COPY OF YOUR EMPLOYMENT AGREEMENT.

Attention: Naveen Sharna,

We refer to your earlier forwarded application for job engagement with relation to the vacancies in BURGER KING UK.

This is an affirmation that you have emerged Successful and being appointed for the position stated in your appointment document.
The mode of selection was based on the following;

1. CV and qualification
2. Mode in which your data is being presented on the employment data sheet.
3. Work experiences.
We employ staff based on four core values namely;
Productivity, Talent, Ambitions and Character and we expect all our newly recruited staff to exhibit these core values.
Also we ensure that all our staff especially our International employees are comfortable.

Please find attached herewith, relevant document containing the Soft Copy of your Contract Package for your perusal and approval.

YOUR JOB OFFER SUMMARY IS AS FOLLOWS:

BASIC SALARY: GBP 8, 500.00(Eight Thousand Five Hundred Great Britain Pounds)
JOB TITLE: Outdoor Catering,
JOB REF: 007/00/BK/BDB/T5Y
JOB CODE: 231/BK/101
STARTING DATE: 28th September 2009
JOB LOCATION: LONDON, UNITED KINGDOM.

NOTE: You are to report your duty to HUMAN RESOURCES MANAGER. (Mr. William Smith)

THIS Agreement is made today job is been offered to you between Burger King of the one party and you as a second party.
For good consideration, Burger King employs the Employee on the following terms and conditions.

ARTICLE 1: CONTRACT PERIOD
The contract period shall be for Contract duration: The contract shall last for duration of 60 consecutive months; 5 years and could be renewed only if employer is satisfied with employee's services.

ARTICLE 2: SALARY
Burger King shall pay Employee on satisfactory performance of the services the sum of GBP 8, 500.00(Eight Thousand Five Hundred Great Britain Pounds) monthly, equivalent depending on employee's home country.
The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents. Reimbursements shall be made before employee's embark on journey not later than Five (5) working days after submission of employee's expense report and receipts, this after the acquisition of relevant traveling papers through assistance from the Travel Agent for Immigration Services United Kingdom.
Employer shall also take care of employees' air ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

ARTICLE 3: Duties and Position.
Burger King Hires the Employee in the capacity of Employee's duties may be reasonably modified at Burger King Discretion from time to time.

ARTICLE 4: Employee to Devote Full Time to Burger King.
The Employee will devote full time, attention, and energies to the business of Beverages Limited, and, during this employment, will not engage in any other business activity, regardless of whether such activity is pursued for profit, gain, or other pecuniary advantage. Employee is not prohibited from making personal investments in any other businesses provided those investments do not require active involvement in the operation of said companies.

ARTICLE 5: Confidentiality of Proprietary Information.
Employee agrees, during or after the term of this employment, not to reveal confidential information from rendering any services to any entity to whom said information has been or is threatened to be disclosed, the right to secure an injunction is not exclusive, and the Industry may pursue any other remedies it has against the Employee for a breach or threatened breach of this condition, including the recovery of damages from the Employee 1month at full pay.

ARTICLE 6: Disability.
In the event that the Employee cannot perform the duties because of illness or incapacity for a period of more than 1 month, the compensation otherwise due during said illness. The Employee's full compensation will be reinstated upon return to work. However, if the Employee is absent from work for any reason for a continuous period of over 2 month, the Industry may terminate the Employee's employment, and the Burger King obligations under this agreement will cease on that date.

ARTICLE 7: Termination of Agreement.
Without cause, our Beverages Limited may terminate this agreement at any time upon 2 weeks written notice to the Employee. If the Beverages Limited requests, the Employee will continue to perform his/her duties and may be paid his/her regular salary up to the date of termination. In addition, the Beverages Limited will pay the Employee on the date of the termination a severance allowance, less taxes and Social Security required to be withheld, without cause, the Employee may terminate employment upon 2 weeks written notice to the industry. Employee may be required to perform his or her duties and will be paid the regular salary to date of termination but shall not receive severance allowance. Notwithstanding anything to the contrary contained in this agreement.
(a) The sale of substantially all of the Beverages Limited assets to a single purchaser or group of associated purchasers; or

(b) The sale, exchange, or other disposition, in one transaction of the majority of the Beverages Limited outstanding corporate shares; or

(c) The Burger King decision to terminate its business and liquidate its assets;

(d) The merger or consolidation of the Burger King with another Beverages Limited.

(e) Bankruptcy or chapter 11 reorganization.

ARTICLE 8: Death Benefit.
Should Employee die during the term of employment, Burger King shall pay to Employee's Next of kin/Family any compensation due through the end of the two months in which death occurred.

ARTICLE 9: OTHER BENEFITS
. Free medical care in United Kingdom for you and your family for contract duration.
. Excellent educational assistance benefits with family status contracts.
. Complete meals also for you and your family as deemed appropriate.
. Life insurance Policy.
. Maximum and efficient security both in work place and housing

ARTICLE 10: Effect of Prior Agreements.
This Agreement supersedes any prior agreement between the Beverages Limited or any predecessor of the Beverages Limited and the Employee, except that this agreement shall not affect or operate to reduce any benefit or compensation inuring to the Employee of a kind elsewhere provided and not expressly provided in this agreement.

ARTICLE 11: Settlement by Arbitration.
Any claim or controversy that arises out of or relates to this agreement, or the breach of it, shall be settled by arbitration in accordance with the rules of the United Kingdom Arbitration Association. Judgment upon the award rendered may be entered in any court with jurisdiction.

ARTICLE 12: Sever ability.
If, for any reason, any provision of this agreement is held invalid, all other provisions of this agreement shall remain in effect. If this agreement is held invalid or cannot be enforced, then to the full extent permitted by law any prior agreement between the Burger King (and any predecessor thereof) and the Employee shall be deemed reinstated as if this agreement had not been executed.

VISA PROCESSING FORMALITIES/CONTACT DETAILS OF THE
TRAVEL AGENT FOR IMMIGRATION MATTERS.

The Hard Copies of your Confidential Invitation Letter and other Supporting Documents has been sent to the Travel Agent of the British Immigration Service for their review and verification.
Kindly note the following Points:

1. PROCESSING OF U.K WORK PERMIT VISA

Job applicants MUST contact Barr. Abdal Aziiz of the British Immigration Service to request the requirements and cost details for processing the U.K Work Permit Visa and other supporting documents that will be needed for entry into London. All Contacts MUST be made immediately as late application will be detrimental and BURGER KING will not hesitate to revoke such opportunities as there are lots of Job applicants interested in this opportunity.
BELOW ARE THE CONTACT DETAILS OF Barr. Abdal Aziiz

ABDAL AZIIZ CHAMBERS
HEAD OF VISA OPERATIONS
BRITISH IMMIGRATION SERVICES
ADDRESS: 28 Great Tower Street London UK EC3R 5AT
Telephone: +[protected]
MOBILE: +[protected], +[protected]
Email: barr.[protected]@live.com

2. RE-SCHEDULE OR EXTENSION OF JOINING DATE.

Job applicants MUST meet and submit all Visa requirements to the Travel Agent before any request for re-schedule or extension of joining date can be granted. Applicants MUST note that we will never grant such requests unless all Visa formalities MUST have been met.

Applicants who do not require Visa to enter the U.K MUST submit their Flight ticket fees to the Travel Agent for the booking and purchase of their flight from London city.
Applicants are to note that meeting all Visa requirements of the Travel Agent guarantees BURGER KING of applicant's seriousness and commitment to work for us.

3. APPLYING DIRECTLY TO THE U.K EMBASSIES WORLD-WIDE

It has come to our notice that most applicants prefer to apply directly to the U.K Embassies in their various locations and when they make applications, their Visas are usually denied especially Job applicants from Africa, Asia and the Middle East. When such visa applications are denied, it takes approximately 90 days to re-apply or make a second application and during this time, the INDUSTRY will not be patient or wait for such an applicant, we usually revoke their offers immediately and recruit some other applicants.

Hence, to ensure that you pass through a hassle free Visa application process to the U.K, We have affiliated with the Local Immigration & Visa office here in London, the British Immigration Service. They will assist you with the Visa application, processing of U.K Work permit and other relevant Insurance and Travel packages that will be required for your legal entry into the United Kingdom.

Making an application with Barr. Abdal Aziiz guarantees your Visa approval and in a lesser time as compared with applications made directly to the U.K Embassies. Once they get all your necessary papers processed, they will fax copies of the same to the U.K Embassy in applicants Country of location and such an applicant will be prompted on when to visit the embassy with his/ her passport for the Visa stamp.
This is the easiest process for International Job applicants seeking to take employment in the U.K.

4. IMMIGRATION EXPENSES, FLIGHT TICKETS & OTHER EXPENSES

Job applicants MUST bear costs for their Immigration expenses and submit receipts of payment(s) for the purpose of re-imbursement. For no reason should Job applicants request that we shoulder such costs as such requests will certainly be turned down.

This is sequel to our past experiences we had with some Job applicants from Africa, Asia and the Middle East where BURGER KING shouldered all their Immigration expenses, paid them their Upfront Salaries and till this time, None of these applicants showed up. The contact numbers and emails they submitted are out of use at this time, we are currently battling this case with their various embassies in London and the case is on hearing at the London City Crown Court.

For this reason, the Management Board revised her International Recruitment Policies which entails that all Job applicants MUST bear all travel costs and on arrival to London, present receipts of payments made and will be reimbursed accordingly. Any applicant who finds this unbearable should forfeit this opportunity immediately.

5. RE-IMBURSEMENT OF IMMIGRATION EXPENSES, FLIGHT TICKETS & OTHER EXPENSES

All expenses made by Job applicants will be fully reimbursed on arrival to London or if applicants meet all Immigration requirements, we will send the Salary & Reimbursement application Forms for applicants to complete and return to our Accounts department for approval. Once approved, we will authorize our Bank to transfer funds to any Bank Account designated by such an applicant.

6. JOB DESCRIPTION, HOTEL ACCOMMODATION AND FEEDING

All details pertinent to this Job opportunity, duties and responsibilities will be made available to applicants on arrival to London. However, Hotel reservations/ Accommodation and Feeding will be our full responsibility.

We look forward to welcoming you here.

Sincerely,

Mr. William Smith
HUMAN RESOURCES MANAGER (International Recruitment)
Burger King 679 Green Lanes, LONDON, N8 0QY.
Telephone: +[protected]
Mobile: +[protected]
Email:[protected]@live.com
BURGER KING.

BRIEF INFORMATION ABOUT BURGER KING:
The BURGER KING Online Employment System welcomes you to our company and wishes you to join and work with us.
BURGER KING is proud to have a multinational workforce, consisting of over 15 different nationalities.

Share your memories online with anyone you want anyone you want.
BURGER KING PROPERTY..pdf BURGER KING PROPERTY..pdf
391K View Download

Read full review of Burger King
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

About Burger King

Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Twice wrong served was posted on Jun 13, 2025. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4616 reviews. Burger King has resolved 230 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
    Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 83 83 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number
    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
    Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number
    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
    Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number
    Australia
    +64 800 425 464
    +64 800 425 464
    Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number
    New Zealand
    +43 122 602 260
    +43 122 602 260
    Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number
    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
    Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number
    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 02, 2025
  7. View all Burger King contacts
Burger King Category
Burger King is ranked 58 among 60 companies in the Fast Food Chains category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

What are Burger King working hours?

Mon 7:00 am - 11:00 pm Tue 7:00 am - 11:00 pm Wed 7:00 am - 11:00 pm Thu 7:00 am - 11:00 pm Fri 7:00 am - 11:00 pm Sat 7:00 am - 11:00 pm Sun 7:00 am - 11:00 pm