Bullet Express, LLC — bullet express trio
I received this product as a gift for Christmas last year. I finally pulled out of the box for the first time and set it up. I carefully hand washed the blender peice for making a smoothie and as it was being blended (maybe 2 minutes running) the machine stopped working and smelled like burnt rubber. The rubber piece on the bottom that connects to the spinner was damaged and ripped off!! This is the first time I used the product. It was still brand new in the package! I made sure that it was put together properly and read the instructions first. I am really disappointed! A brand new expensive product should not break the first time you use it after 1.5-2 minutes of use!!