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Builders Warehouse
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Builders Warehouse
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159 complaints
1 resolved 158 unresolved
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M
4:41 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Good Day, My Name is Mike Peri (Cell# +[protected]) - I am extremely disappointed with the product I purchased from Builders Warehouse - it is the Cover Guard chair protectors for patio/garden sets. (see pictures below of brand) The covers are not even a year old and they are tearing, I can tear it like paper (see video attached) it is thin and hard...

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L
4:54 am EDT
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On the 10th of June I visited the Helderberg Builders Warehouse store and asked a Caucasian gentleman for some expert advice - he retorted in a very abrupt manner that was not an expert and I should ask the lady in charge. As this is not the first time I had the displeasure of being brushed off by this person when, at a previous visit I approach him for...

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G
11:58 am EDT
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I purchased a 9kg gas cylinder for my gas stove after a recent kitchen renovation. I realized that the gas cylinder will not fit into my kitchen cupboard when I reached home. Thus the following evening, I returned to exchange my gas cylinder to a smaller size.in the process of exchanging the gas cylinder, Manager Raphus insisted that the seal is broken...

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L
2:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Hi On January 23, 2018, I went to Builders Atterbury to purchase a "Marlene 900 2 door vanity Cabinet Mahogony [protected])" that was on display for R4300 (see attached photo) The employee told me they do not have in stock. So I asked him (he did not offer) to phone the other branches to see if they have in stock. In the end, the Gezina branch confirmed...

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M
10:11 am EST
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This review was chosen algorithmically as the most valued customer feedback.

21.11.2017 at 17:15 I went to Builders warehouse in Gezina, Pretoria. I needed some timber. At that department there were three ladies sitting behind a counter doing nothing. One unfriendly male assisted me as I was in his face he had no choice. I asked for pine timber of specific lengths and could someone cut it to size. He replied he is not sure what the...

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M
3:01 am EDT
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On 25th of August 2017 I bought electricity appliances from Builders Warehouse in Protea Glen in Soweto. The goods I bought cost me R3800 and building material and which I bought for a lot of money. Upon me buying I bought a outside light which costs only R60 I think. On 1st of September 2017 I tried to return the light to which was my regret to even enter...

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B
8:35 am EDT
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The people who delivered the building materials.delivered it and they where lobbing, working at a very slow pace.The building sand was not delivered with the delivery and im told only when i try calling them that the sand will be here tommorrw.tmrw again at 2PM????now i have to pay the labourers free wages today and tmrw again because they will be waiting for the building sand?poor service and communication

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J
2:13 am EST
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I went to Builders Warehouse Northriding and obtained a quote for cement and builder's mix. This morning I called Builders Warehouse Northriding to ensure that they had stock and could full my order which they confirmed. I then went and rented a vehicle, and hired construction staff and went to Builders Warehouse Northriding to collect my supplies. I wa...

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P
5:43 am EDT
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I went to builders and looked at two samples of wooden flooring, I was told an estimator will call me, they will come do measurements and then installation etc. No one called, so I went back, I was told the "estimator" is off sick, gave it a day or two called again, they then gave me his cell, left a message, called again, then tried the call centre and...

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ADVERTISIMENT
Q
8:16 pm EST

Builders Warehouse - poor service and attitude by the cashier

This incident occurred on Sunday, where I picked up a few items to buy, of these items, one was from a bargain bin, which had been marked down. Obviously before I pick up a item and decide to take it, I look at the price to see if it is reasonable, in that way - I knew the price of all items. So I went to the counter, and let them scan the items and the total appeared, which I then paid for, then I thought to myself that the total does not appear to be correct, so I checked the till slip and discovered that 2 of the 4 items (that is 50% of my purchases) had gone through at incorrect prices, after which I told the cashier that it was incorrect, she was rude and did not believe me, and made me go fetch or prove that it was the incorrect price, after I went to the shelves and took the prices from the shelves, to prove the cashier that they were incorrect, she did not even say sorry or look sorry or say anything, the manger came there to assist with the refund vouchers and she did not even say sorry, was blady rude in my eyes, we then waited for about 20 - 30mins to get the refunds. if i did not look at my slip, they would have fraudulently made extra money off me. 3RD WORLD SERVICE.

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D
7:18 pm EST
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I am really annoyed about the complete lack of service I received at your Springfield branch, the first time I just let it go but I feel it necessary to write this complaint. I waited over 15 minutes to have some wood cut, there were no less than 4 staff members busy cutting one piece of wood already, two other staff members also walked out from the back...

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S
4:26 pm EST

Builders Warehouse - till price is more expensive than shelf

Recently, we bought an expensive DIY tool at Builders, Centurion. Knowing that we have been overpriced at the till before, we made sure to check each item as it was rung up. True to Builders Warehouse’s nature, they 'invoiced' us R799.99 for a R659.99 item! The manager on duty fixed it but was complaining in some African Language as she was changing the price at the till. How unprofessional! That is R140 which could have gone directly to the company’s pocket. If this were the first incident, I could have viewed it as a mistake, but this happens about 80% of the time we buy something from them. I APPEAL TO YOU DEAR CUSTOMER ... please check your prices. You do not want to make someone else rich on your expense, do you?

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F
6:57 pm EST
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We went shopping at Strubensvalley Builders, looking for bathroom fitting. Having decided on our selection from the display boards - some which do not have prices or fitting on - we looked for a sales person to assist. We waited for 10minutes at the counter, they even paged a person, but no-one came to help. Eventually we were quite a few people waiting...

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S
6:43 am EDT

Builders Warehouse - bad service, bad attitude and unmannered

The ongoing problem with most of the staff at the builders warehouse group is rediculis. The staff do not help you when asked and even when the manager or supervisor requests them to help the clients they still sit on their backsides and do not respond.When they are confronted and asked a question they respond by turning to the person next to them and continue to talk in their own language. This is a warning to other contractors that if you want service and a better price, buy else where.

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A
6:54 am EDT

Builders Warehouse - inferior quality product plus bad attitude

On Sat 31009 I had the most unpleasant experience of returning an item to BW- Northgate Island. I purchased a (pricey!) drying rack from BW in the winter of 2008, for which I unfortunately did not keep the receipt. It was only used during extremely wet weather and this winter it simply snapped! A year after purchase!

I explained the predicament and asked for the rack to either be replaced or fixed or failing that, to please assist me in fixing it. I was informed that they would contact the supplier and get back to me on Mon. Needless to say I was NOT contacted. I then phoned on Monday 1210 and after much toing and froing a manager named Arthur proceeded, in a most offensive tone of voice to say there was nothing he could do.He said the last time they had stocked this item was over 2yrs ago- well I was living in the UK up until last year so this is a blatant lie! I was also told they had discontinued this product due to its inferior quality! How then is it possible to acknowledge the inferiority of a product your shop sells but then in the same breath to not honour a customer who comes back with this inferior product? Im most upset at this unprofessional conduct!

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1 comment
D
Dec 20, 2018 1:26 am EST

I bought a housebrand, SABS approved door lock - only to find that the pre-cut keys do not match the over-the-counter pre-cut keys - even though they had the same code. Cheap Chinese knock-offs and they have the cheek to brand it as SABS approved, which it cannot possibly be. The store manager still had the cheek to have "attitude" with me!

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E
7:23 am EDT
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I am a volunteer at a Crisis Centre for abused women and children and we have received a donation of money to renovate our creche. We got a quote from Builders warehouse and our donor made the payment on the 16.09.09 from a Nedbank Account into Builders Warehouse Nedbank account. I called yesterday to confirm the payment and faxed thru the confirmation a...

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R
2:37 pm EDT

Builders Warehouse - incompetent service - again

I have two 48 kg gas canisters that I no longer need and want to return. These were previously bought from both Builders Warehouse and Mica - phoned Mica to get an idea of what deposit refund I will get, got through immediately and an immediate answer - phoned Builders Warehouse, had to phone three times (they seemingly simply ignore the phone), when finally through to Joseph, kept me hanging for two minutes while he had to 'check' with whoever, hummed and hawed and finally said he will get Tom to phone me (which, on past experience, is unlikely to happen).

Why is it so difficult to deal with Builders warehouse? Do they deliberately instill poor service behaviour in their staff?

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G
2:18 pm EDT

Builders Warehouse - stay away from builders warehouse

I went to Builders Warehouse Northgate to get some Plascon paint samples, only to be told that they do not have paint samples and that I needed to buy the 1l paint to test. The 1l is R99.99 and that would mean that I would need to pay in excess of R1000.00 to test the paint colour. I think that is very unfortunate, as I would have purchased all the paint from there, but now I will on principle be going elsewhere for the exterior and interior paint for my home.

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H
6:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Builders Warehouse - bad service

Will not purchase from again in Birmingham, AL location. Business will not return items in any way, shape or form except for exact item only.

Have purchased many things from them in the past that were needed quickly. ( I work in IT industry, networking, desktop).

A few months ago purchased a Abit motherboard for $50 more than could have gotten at most places online. After spending countless hours over 5 days troubleshooting and on Abit forums, everyone determined that it was defective. I took complete pc system back to CBW to check out. They determined that the motherboard was bad, but that it was my fault because it had a tiny indention by processor because screwdriver slipped and thermal paste residue on some spots. The damage was very negligible and the motherboard had never worked prior to that anyway. They would "try" and RMA it. After i purchased a replacement motherboard and charged $80 for them looking at it, they told me that if it was RMA'd succesfully, to speak with a manager to see about getting store credit in exchange for the new motherboard they received.
This was said to me because i had paid for replacement already and labor.

I was contacted finally that the RMA went through and that they received the replacement, So I went and spoke with manager, and they would not exchange motherboard for anything.

$'s spent: $150 on motherboard, $80 on them working on my pc to determine bad motherboard, $150 on a replacement motherboard.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
M
Sep 07, 2019 7:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a faulty heater at builders in witbank
It emits a terrible smell of gas, it shocks(like electrical shock)
They tested it and agreed to contact the supplier and get back to me
I went to the store three times already with no help
Please help me get my heater fixed or refund me my money

Kopano Moagi
[email protected]
[protected]

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