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Builders Warehouse
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Builders Warehouse
reviews & complaints

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159 complaints
1 resolved 158 unresolved
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S
3:27 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Good day I went to builders in Bedworth park. Last week I went there to get facials ( I took a sample with of the facial as it was bigger then normal facials ), sink ect. It was R4900 Worth of stuff. Then already the staff was standing around chatting leaning on trolleys at the back yard. After about 30 min now we had everything the staff was sitting I...

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R
9:56 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Good day Today at 10 am I went to buy a double basin corner kitchen sink.When I approached the person working there and requested a corner stainless double sink his attitude was extremely negative .He was ready to tell me that there was none upon which I said but the website shows it is in stock.I had to show him that it was on the top rack covered in torn...

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J
5:40 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Good day I bought a floor standing mirror from the online system builders warehouse in Rivonia on the 27th November 2019 I have called over 15times to esquire about my order I have received no response up until now 4 December 2019 I eventually got through to a consultant who informed me it was discontinued stock who put me through to the manager who...

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Z
3:58 pm EST
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I have been to Builders warehouse two days in a row. First day I went to the outdoor section and there was no one for over an hour to assist me. I ended up buying a wrong sized product as there was no one to advise me accordingly. I had to spend more petrol, money and my time to exchange this. Again there was no one to advise me, I had to fetch someone...

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J
10:46 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I ordered a window blind on 19/10/2019 for the price of R2510.00. I gave the CORRECT sizes, 955 mm x 1530 mm to the lady who helped me. Not knowing she swopped the sizes around, she only asked/showed me to sign, without me having time to read through . I received my blinds on 24/10/2019 and noticed the blind was made wrong. I went to the shop on 26/10/2019...

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U
1:24 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I ordered bricks in the month of September today is the 1st of November and these bricks have still not been delivered. The builders I ordered from is in Newcastle KwaZulu Natal it have has the worst customer service ive ever seen.

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J
9:42 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I get angry, everytime we visit. The staff have to be called by a customer for assistance. Most of the staff are not to friendly. On many occasion the prices for items on shelves are not reflected at the till point. Never ask for items to be ordered as, there is always a issue of delay and forgotten to order or the incorrect part given. 30 october 2019 wa...

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N
6:42 am EDT
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Complaint for Order Number: C3673962 and C3679163. On Sat 12th Oct 2019, I went into the builders warehouse store in Rivonia, made an order for a number of curtain rods and blinds that I needed for a project I had planned for today 19th Oct 2019 @ 10H00. The order was for the sum of R4750.00 and one of the assistants on the floor was so eager to get the...

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M
11:57 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Today I went to the above mentioned branch to purchase some tiles. I went to the tile department with my sample and found no one there, so I rang the button for service, but of course there was none! After waiting nearly ten minutes, went to the reception at the front of the store, and was studiously ignored by five of your staff members, who were very...

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D
1:30 pm EDT
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Dear Sirs I purchased this drain cleaner to unblock an outside drain. As I poured it into the drain the stuff literally exploded! It sprayed out about a meter all round. There is nothing on the product to indicate such volatility! I have attached photos of the injuries I sustained in spite of having protective gloves. Just look at the damage to the...

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A
9:06 am EDT

Builders Warehouse - belgotex vinyl floor

Poor product knowledge on Belgotex Vinyl flooring by your employee Andries has left me with a loss of R6000. I bought R13000 worth of Belgotex vinyl and after laying about 6sq I realized the glue do not dry as prescribed on the manufacturers guideline. I also found that I require an special roller to roll the sheets into the glue and this tool is not available at any of the builders I called and visited. On Sunday the 29th September I returned 7 box`s of the vinyl as I cant continue with installing as I do not have the correct tool. Then Floyd met me at returns and arranged for your installer Megan to meet me at my home. Yesterday Megan came to my house and he gave me even more shocking news on how the Vinyl tiles should be installed. This just show how poorly your sales person was trained on the product as he never said the sheets cant be layed on tiles and that the glue will take a long time to dry. Also no mention was made about the roller and where I will be able to hire such! The loss of R6000 should be for Builders account and not mine!

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D
4:15 am EDT
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I ordered goods on 22 September. gum poles. Concrete. Cement. Sand etc from Gleneagles branch. The Glen. On Monday. After much negotiations we settled on delivery for Friday afternoon. I rushed home to await delivery which never happened. Called the branch at 4:30pm. Got cut off twice. Eventually told they would try for later that day. Then told no it...

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S
11:57 am EDT
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On Wednesday 25 September 2019 at about 3h00 I went to Builders to purchase 3 40 Kg bags of pool filter sand. I took a trolley, that I checked to see if it was rolling, en and went to the pool department where I asked the salesman to assist me. He then called 3 other men to help load. I had to show them that one bag was leaking so I wanted a different one...

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G
4:43 am EDT
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Builders Warehouse - paid for a washing machine 1 month ago

I bought a washing machine on the 19 August on line and the machine i bought was discontinued and they only told me on the day it was supposed to be delivered on the 4 September, i have been phone them all the time for another machine they found another machine for me so they told me to pay in another R1700 so i payed, its now the 16 September and still no machine

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ADVERTISIMENT
D
4:03 am EDT
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Good day, on the 6th of September 2019 I bought a Kwikot Superline 150L geyser at Builders Warehouse for R3150. The sales assistant, a guy called JP recommended I buy it as it comes with a 10yr warranty. I could get the exact same geyser at another place One Stop Plumbing for R2799, with a 5yr warranty. After installation I went back to builders only to...

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A
8:32 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

To whom it may concern I procured goods (Kitchen Built In material) at Builders Willowvale Branch on the 9th of August 2019, I was advised that the cutting will not be possible the next day it will commence next Monday 12th, I was OK with the arrangement.NB I stay out of town and can only laisse with the store via telephony. I contacted the store on the...

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R
2:58 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I logged a complaint a out the fired earth paint at the beginning of the yr. Was informed it was rejected as paint was fine. Paint kept washing off I logged another complaint in June. I was asked to drop off my remainder of the my paint for testing. Again I was told the same thing. On both occasions I did not receive a copy of the report. Eventually i get...

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K
2:04 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I bought a gas heater last year and only used it this year winter.it realease a terrible gas smell, it shocks(like electricity) and controls don't work. I went to the branch and requested help they tested the heater took pictures and promised they will get back to me. They never did, and I went to the shop again. .they again promised to come back to me...

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U
6:10 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I bought an aircon on the 08/08/19 at builders warehouse sunningdale/parklands in Cape Town and paid for installation as well. I told that a contractor will contact me, no one contacted me until I decided to call builders and some man told me he will contact me back. I saw missed call and immediately called back and I was told that the all the people...

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C
10:51 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I checked stock of Mastercraft Aviation 250mm Left Cut Tin Snips 596720 via the builders website only to find no stock on my arrival. What's the purpose of having this ability but it doesn;t work! Extremely frustrating when you need an item and have to drive around waisting time to find it. Veery dissapointed as the Sales manager Nikki Smit could do nothing to help other thatn say sorry.

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