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To whom it may concern
I procured goods (Kitchen Built In material) at Builders Willowvale Branch on the 9th of August 2019, I was advised that the cutting will not be possible the next day it will commence next Monday 12th, I was OK with the arrangement.NB I stay out of town and can only laisse with the store via telephony. I contacted the store on the week 12-16 August to check on the progress and couldnot get a definite answer "Told that the machine is not issuing SMS which is part of the board cutting process, once that is resolved will receive an sms-which never happened, I continued to contact the store the following week 19-22 August and it was on Tuesday of this week that I was informed that I was not charged the cutting costs, I made arrangements to open a Profile account with Builders KWT, transferred cash so that the costs can be drawn against it on Wednesday. On confirmation of receipt of payment I was told that the cutting will commence on the same day on follow up at end of business I was told that the cutting has been done and the outstanding was the Edging which will be finalized on the next day " (Bakhusele and Mazaleni) Thursday-22nd ", I sent a Transport to pick up the material and it was not ready and the driver was asked to leave His number and will be contacted to pickup (no communication made thereafter). I have communicated with the store personnel that the project at home will commence on Friday the 23rd hence everything needed to be finalized before and was promised as such. On Friday I was at the store with my workers at 11:00 from King Williams Town and only then the cutting was started. The store Manager Ms Vuyelwa attended to me and we agreed that by 13:00 the cutting will be finished as She was going to add man power on the job, on arrival at 13:30 there cutting was still far from completion and we changed the time to 16:30, I called around 16:00 to check if the arrangement for 16:30 is still possible and was told to come at that time, the transport went to pick up the material which was again not ready for collection, I was called after 5 and told that they were in store finalizing the cutting and I indicated that I will pick it up at 8:00 am on Saturday on arrival it was still unfinished, the Manager and the 2 guys who were involved in the cutting had not reported on duty by 8:30am on Saturday 24th, had to go back once again with no hope that the cutting will be done.
By 11:30 I received a call that the material is ready for collection and by this time the workers had already left town.
As a result of this unethical behaviour, unprofessional service not telling the truth I have incurred petrol costs of 200 km multiplied by 2 (return trip) .
The professionals that were involved is the Manager Vuyelwa, Ndodomzi Mazaleni and Bakhusele Zihlangu.
The staff is either not trainined on customer service or demotivated, the Manager did not seem to have control over Staff...Mr Mazaleni seemed to be the only specialist in store and if He does not want to do something He knows no one will be able, Bakhusele is pulling strings to make it work but is not adequately capacitated to do so.
Will await your correspondence in this regard
Akhona [protected]) Akhona.[protected]@gmail.com
