Buffalo Wild Wings review: the food was cold, hard and I waited more than an hour

Hi my name is Elena today November 6th at 11 pm I went to eat dinner at buffalo wings with my boyfriend my daughter, my friend and her baby. We got there and sat down. We waited 10 min to get our drinks when we got out drinks we placed our order. I got a small traditional honey bbq and for the free one I got a medium sauce. My boyfriend got the wing and wing combo and for my daughter I got the regular wedge with cheese and bacon. We waited 45 min to get our food and when we got it I only got the bbq one. My daughters wedges were cold and hard. On the combo the chicken was cold and hard as a rock I even made the server grab it. He said he would order us a snack size to replace it and he also said he would bring out my medium sauce wings. It took another 30 min for us to get his snack size and my wings. The wings we got where also cold and dry. I asked for our bill the bill was 43. 28 we left 50. The wait we had was ridiculous. My ticket number is 50109 the survey code on the bottom is 9390311001520267