Budget Rent A Car
reviews and complaints

Priceline Trip # [protected].
The above Budget Car rental for October 16-22, 2019 was cancelled on August 19.
Budget Rent A Car Cancellation #
1429911US4.
When I picked up car at Lamezia Terme airport, the Budget Car Agent rented the car using the Priceline Trip No, when he should had used a prepaid reservation for October 16-23.
I request a full credit of all charges under the Priceline Trip No. [protected]. Request credit of full charge under the cancelled reservation immediately.

Conward E Williams
[protected]@gmail.com

[protected]

Budget,

On October 11, 2019, I learned that my Master Card was fraudulently used by your company in the amount of over $4200.00 on October 10, 2019. I do not understand how your company obtained my new credit card information, but I would like to have this matter resolved and the charge reversed from my credit card immediately.

Please feel free to contact me at 919.884.9777.

Thank you,
Charyce Rushing

September 6, 2019
Rental # [protected]

after contacting Budget three (3) times prior to paying for the rental, we were told my son - who is Active Duty Military - would not have to pay the Under-Age Drive Fee. Once he turned in the car, he was charged the fee anyway. My son and I called, spoke to a manager, who told my son to take a picture of his Military ID, send it to the email address the manager provided and that it would be resolved.

It never got credited and now they claim they aren't going to credit it and that we were never told it would be credited. Budget customer service agents are lying to customers which seems customary with Budget. Deceptive practices and unethical behavior are definitely part of their daily program. I just want my $174.00 back. I'm reporting them to the BBB, sending a copy to my Lawyer and reporting them to whatever government agency oversees rental car companies. They are deceitful liars and they seem to be pretty proud of it when you talk to them on the phone.

Horrible experience with Budget Rent a car! We booked and prepaid the 7-day rental amounting to $253 after tax. Upon arrival at Budget's office at John Wayne airprort, they asked us to give two credit cards and my return ticket since i am a tourist just for identity validation. I clearly asked their staff if the cards will not be charged and he said YES. We declined all insurance or extras but 2 weeks after i saw my credit card statement and it reflected a $338.25 worth of insurance! We called customer service and even went back to the airport and they all said the same thing, that they can refund/cant do anything about it. I just find it unfair since the guy didnt even take the time to review or explain the whole agreement to us and just made us sign. We specifically asked them not to add any insurance and made sure they wont charge my credit card! Also, their customer service agent hung up on me while we were on the phone! How do we resolve this. I cant pay this $338.25 since i didnt even ask for it, wasnt even made aware of it. BUDGET RENT A CAR!

I have rented from this location (WB2) many times, for some reason. I guess I like the abuse. Typically, they do NOT have a vehicle to rent. This is after I pre-pay in advance. They state, "the airport (another Budget location) did not send us any cars." Of course, I could travel another 20 min. to the airport (AVP) and pay a higher fee with taxes however, that is not as convenient for me at times. Do not even attempt to call the local Budget, NO ONE ever answers the phone. I rented from this location two times this year, same issue. I am writing this to warn anyone so they do not get stuck. And guess what, I am attempting another rental in two days there. I do have a back-up plan this time. I just would like for them to get their act together, get some training, get professional. Get Some CARS!

To Nora Henry and all,
1-800-984-9123
ersbillingteam@avisbudget.com

Rental date: 07/25/2019
Rental#: U255150486
VCR#: VCR2850041
Case#: 2955508

Why should I have to pay $253.70 (total expense for services & repairs) for your mistake in giving a rental car (VW Jetta) that has defective tires and no spare tire.
You all have not reported it to the federal agency as this is a safety issue and could cause injury to other people.
We were given a 2nd car in Orlando airport with same issue until after a 3hr ordeal they gave us a different car. I have all the pics even from the towing company.
It is not my fault and you all need void this bill in full.

Manavi Sallick
[protected]

I recently traveled to the Outerbanks for a family vacation, I rented a car with Budget through AARP with the understanding that additional drivers are free. When I tried to register an additional family member I was told there would be an additional charge of 15$ a day. When I questioned the clerk I was told the policy changed, when I explained the terms of my rental agreement she said there wasn't anything she could do. I asked to speak to the manager and was told no one was there. I pushed the issue and read the rental terms the clerk went into the back room and told me "he" said OK, just this once. I understand terms change but I think it's reasonable to notify someone who already has a reservation, giving them the option to switch rental companies, as I would have.
Thank You, Gail Lannon

I rented a car at the Knoxville airport 7/8/19 -7/11/19. I informed them in advance that I would have a service dog with me. I was told that is no problem.the dog traveled from the airport to my home and back to the airport to fly back to Tampa. I then received a bill for $75 stating mud on the floor mats front and back seat and pet hair front and back seat. The fact that it rained in Knoxville the week I used the car seems unusual that you would bill me for that when you never have in the past. I rent from Budget every trip and have never been billed for mud on the floor mat. Now the back seat of the car was never used by a person or the dog. The dog does not shed and even if the car was vacuumed on the way to the airport the dog still needed to ride in the car. I was told by customer service when I called that Budget does not vacuum cars when they are returned and it's the customers responsibility to do that. So if I had a peanut allergy and assumed Budget vacuumed the cars between rental that would not be correct. The dog is for a disability and not traveling as a pet. I have returned cars before with mud on the floor mats and never been charged. I do believe Budget is showing discrimination to people with service dogs. The rental counter and drop off is clearly seeing there has been a dog in the car and automatically charging a cleaning fee. I will no longer use Budget again and yes I'm sure this is a scam and game all rental companies do. Shame on you!

I want to complain about your employee Antonio. He is rude, irresponsible and totally unprofessional. I had booked a compact car. The rental location did not have compact cars. So he said they only can give me pick up truck which I said I am not comfortable driving it because I had never driven a truck. I told him I don't mind if they give me a nano car, a sedan or a compact sized SUV. I don't need an upgrade necessarily i am fine with downgrade too. Just that I am not comfortable driving the truck. Then that guy's attitude was "what can i do? I have the truck if you want. Nothing else. If you want an SUV you need to pay more". No apologies that the cars are not available and no professionalism when I said I cannot drive a truck. After that he started asking us personal questions like where are we driving and when I told him I have an important appointment and I need the car that I can drive he asked me what appointment I have? Does your employees ask their customers personal questions? Are they always so rude ? And then when I was angry on him for asking personal questions he started talking to us and said if I want a car I need to be very calm because I am the customer otherwise he will simply cancel the reservation and its a warning. The problem does not end here. He finally gave us an 8 seater SUV which I accepted but was not very comfortable yet. I called the person who checks the condition of the car to help me with the big SUV and that's when I informed him that's the reason I am asking for a small car. He said "THEY DO HAVE SMALL CAR". So from what I infer is that guy -Antonio deliberately abused us and harassed us although he had small cars available. Is this how this company values their customers?

I requested a Ford Fusion or similar. I was given a KIA suv which was a free upgrade. But the took my ARRP discount at the KIA rate. It should have been at the rate of the car I requested. I never received any help with my or my wife's luggage when boarding and exiting the shuttle bus. Nice way to treat a disabled person!
I'm very unhappy with Budget! Terrible service and treatment. Will rent from another company next trip. I will make it a point to pass my experience on to friends.

• June 6, 2019 @ DTW Budget Counter

Let me start by saying all the Budget personal were very friendly!
• However it took 20 minutes for the Budget shuttle to arrive at the terminal.
During the time I along with 6 other Budget customers waited; Avis had 3 shuttles and National had 2 shuttles which come through.
• I arrived at the Budget Rental office at approximately midnight. Once at the Budget counter, unfortunately there was a long line of customers waiting for service. I was the eighth customer.
• I inquired as to where Fast Break was, the representative stated "it closed at 11:00 PM".
• The representative was the only one taking care of customers. She was working at the end station and had to constantly run back to the center station where the intercom was to get the number for the next customer's car then run back to her station.
• Each customer took 10 to 15 minutes to process.
• At 1:17 AM I was finally seen. (Totally unacceptable)
• During the time I and the others waited, 8 potential customers came and left. I presume going to another rental car provider.
• When I went out to my car, I was surprised that the ‘Full Tank' of gas was only at a ‘Quarter'.
I walked back to the office and the representative apologized, and directed me to drive over to the pumps to top off.
After driving over, waiting for the ground support staff to top off my gas tank I was finally on the road.
In all my years with Budget Rental car this was the worst service (time wise) I have ever encountered. I can't understand while Budget's Fast Break service was not available after 11 PM or why it could not be extended as other rental car agencies, allowing you to simply pick your envelope, identify your car and be off.
All total there were probably 20 plus customers serviced during the time I was there or still in line after I left. Surly there was enough revenue generated or could have been generated by the potential customers that left that could have paid for another counter service agent?
Bad Scheduling?
Bad Management?
Also from the customer side of the counter the counter is both dirty with old hanging clips etc. attached.

Requesting some Client future car rental credit
Fast break #RL740P also Business account member

Budget overcharged me $830.85 for a one day rental. This was a complete error on their part and I filed a claim #[protected].

I prepaid $67.88 for the rental of a Toyota pickup truck at the Budget agency at the Oakland International Airport for June 7th 2019 and return on June 8th, 2019.

This rental was done online via the Fastbreak system. When I arrived the clerk had knowledge of this rental and asked for my Fastbreak number. She then spent several minutes on the computer and located the transaction. Finally she handed me the contract in an envelope marked for space #M11. When I went out to M11 the was a Toyota Prius in that slot. I thought they had just switched vehicles due to a shortage because I originally asked for a full size car and they told me that only a pickup was available.

I proceeded to the exit gate with the Prius but when they saw my contract they said I had the wrong vehicle and that they would try to located the pickup truck. I was directed to return the Prius to M11 and I did. Short after they directed me to the pickup truck in another slot. I then went to the gate and checked out.

Then next morning when I returned the vehicle they said they couldn't process the return and sent me to the Fastbreak office. The clerk took my contract and spent several minutes on the computer trying to figure out the problem. Later she said she found out what happened and printed out a new contract and handed it to me. I stuck it in my pocket and headed for the airport bus to the terminal.

Afterward I realized I the overcharge and attempted to contact Budget Customer Service. They were closed for the day so I called again on June 9th and filed a claim for the overcharged. Apparently they assigned the mileage from the Prius to my contract and didn't correct it when they gave me the pickup truck.

This resulted in an additional mileage charge for 1382 miles. This was a complete mess by by Budget. The Customer Service Representative took my complaint on the 9th and the $830.88 debit was still pending on my account. Yet on the 10th my account was debited anyway.

So I called again today and wanted to know why you have no problem wrongly taking the money in a day or two but you can't seem to be able to put it back in without a lengthly bureaucratic process. Please return the money now!

John Stiglich
rental #[protected]

We rented a car a mini van from Budget on 05/30/19 to 06/05/19. Reservation # 09029922u56. The office is located in Convington GA . I was charged extra fees that was not authorized nor would they explain to me what the charges were for. When I ask for further assistance. They gave me a guy Name Ricky Lindsey he was extremely rude to me and hang up on me this place has the worst customer service and are very dishonest people. Please dont rent from these people.

I am registering my complaint over my car rental pick up disaster. I made a booking for a 12 Passenger Van on May 7, 2019 and prepaid same IN FULL. The reservation number is 07573381US4, under the name of Chido Kwande. The pick up location was Budget Sears Town East Mall Mesquite on June 4th 2019 at 7 AM in the morning, this is almost a FULL MONTH after my reservation was confirmed and paid for. I get to the location and they do not have the car ready for pick-up, In fact the Lady who attended to me then proceeds to call Distribution and she informs me that the van will only reach their offices around 9 in the morning and she is not sure in which condition it will be in such that she might have to clean it and ensure it is ready for us and that is more time and further inconvenience to me. The van, she advised, was coming from DFW!

To say I was livid is an understatement. There is a reason why I specifically chose to pick up that car at 7 AM because I HAD PLANS, which were then ruined by your poor planning and distribution. This is unacceptable and I need some recourse for such a huge inconvenience to me and my family. I am appalled by such very poor customer service which left a bad taste in my mouth. For such a company of great repute you have disappointed me immensely. I shall be taking any of my future business elsewhere. When I received a text message on June 3, 2019 at 8:37 am reminding me of my reservation I thought all was in order, only to be met with a great disaster on the day of pick up.

Very disappointed Customer

Chido Kwande

1 day rental money was taken from my bank account for the car rental then when we went to pick up the card they said our CREDIT RATING WAS BAD! you make people feel like we are creeps and thieves who will steal from you yet YOU TOOK THE MONEY 24 HOURS BEFORE THE CAR WAS PICKED UP well you know never again from you never and if i can tell anyone about your company i will. this is a disgrace. your company must be foreign your cars are dirty and smell. it looks like you hire criminals who shake down the customer.

Re: Reservation #42783156US3

We rented a Ford Explorer from Atlanta Hartsfield airport on April 9, 2019. We intended to return it to original destination on April 13th.

I never received a contract upon leaving the airport on April 9th. The agent in the booth handed me a card with basic information of the car and told me since I was a fast break customer, BCD X773400, BCN# CH799M, and told me this is all I required.

My wife had extreme ear pain upon landing in Atlanta on April 9th. After consulting with her physician, it was recommended that we should cancel the return flight and drive back to CT. as she had an ear and sinus infection.

I contacted Heather on April 12th at 770 240 3303 and advised her we have a medical emergency preventing us from flying and that we would return the car to CT.
She advised me of the drop off location and told us to have the agent contact the emergency contact phone number on the car fob.

Upon returning the car to CT, the agent could not locate my contract or information.
I had to request the final bill and contract from the airport desk, 404 530 3000.
Upon receipt and checking my credit card account I realized there was a drop off charge of $924.75 in addtion to my time and miles charge and my total bill for a 5 day rental was $1, 990.54.

I also notified them that there will be toll charges.
I contacted Customer Care and sent a letter to Mr. Larry D. DeShon, CEO of Budget.

I have been a customer and Fast Break member for over 30 years and never esxperienced anything like this.

To date I have not had any communication from Budget.
I no longer want to rent from Budget in spite of my many years of loyalty.

Attached is my final rental agreement.

Larry Roberts
Email: [protected]@gmail.com
[protected]