Budget Rent-A-Car — poor customer service!
I rented a car recently from Budget at the Minneapolis, MN airport. when I returned the car I accidentally left a $80 jacket on the back seat. When I got to the airport I realized I had left my jacket. I immediately called the Budget desk at the Minneapolis airport. This was 30 minutes after turning in my rental car.
I told the man at the desk that I had left my coat on the back seat and would pay to have it shipped to my home. He got my rental agreement number and said he would search for the coat and call me. I never heard back. A couple weeks later I sent an email to Budget via their web site and explained my situation. It took them a couple weeks to reply. They said they haven't found my coat and if they do they will contact me. My complaint is that a Budget employee had to find my coat when they cleaned out the car and they should have turned it in and then I could have gotten my coat back. Also, if the man I talked to at the desk was trained with any customer service savy he could have made contact with the people who checked in my rental car and found out where my coat was. I wonder if Budget really has a lost and found department or if they just have a lost and never found department.