CB Vehicle Rental and Leasing Budget Rent A Car Complaints #2-21

Budget Rent A Car Reviews and Complaints

Budget Rent A Car review: Budget car rental

Kirfed of FR

Sep 05, 2026 2:48 pm UTC

Verified customer

Featured review

Very bad service, flight was delayed, when we got to the airport, the office was shut, there was no way to go anywhere, we stayed at the airport for the night, waited for the office to open, at 6am, we went to the desk, to find a very rude assistant, who told us the car we had booked had to rented out. She offered us an electric car which had no full charge in it and told us we would not make it back, as there was not enough charge. We were tired, we had not slept the whole night, all we wanted to do was go to our destination, she was rude, unhelpful, she was angry with us, as if we were inconveniencing her, she did not show any willingness to help. She was giving us looks, as if to say, what did we want, it looked like it was out fault and we were bothering her. We left to check other car rental companies, where we paid 3 times over the price we had booked.

Claimed loss: 500 Euros. Pain of sleeping at the airport, it was cold, we lost a night sleep, it was cold, uncomfortable and I felt sick all night long.

Desired outcome: Apology and refund of amount claimed.

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Budget Rent A Car emails

budgetcustomerservice@budgetgroup.com

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Budget Rent A Car address

6 Sylvan Way, Parsippany, New Jersey, 07054, United States

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