Replied
1st order months ago waited and waited order was never in system but my card sure as hell got charged. Had to go thru that hell to get refund. 2nd time around 1st of August. Ordered two different orders on same day. They got me on hurry now to get even more off so I fell for it. Ordered more [censored] . Seveal days go by dont see nothing. I ger back online and open a chat with a f-en computer. Raised it too a human. They cancelled both orders do to address. Now mind you I have lived at this addressover 30 cotten picken years. So, they give me store credit. I reorder with 2 seperate coupons the items I ordered. I even ordered my wife a hoodie. Guess what it shows up ,but nothing else. Wrote the computer sgain a now told it goes up to a human. I just want my 3 to 4 hundered dollars back now. They may have good stuff but their customer service and ordering process REALLY REALLY SUCKS.
Recommendation: No, It might even be a SCAM.
We are truly sorry for all the frustration and confusion you have experienced with your orders and recent emails. We completely understand why this has left you feeling disappointed.
Upon checking, your first two orders were indeed cancelled due to an address issue. We also see that you placed three new orders afterward, and only one of the three has been delivered so far. The remaining two orders contain pre-order items, which is why they have not shipped yet.
We sincerely apologize that this was not communicated more clearly and for the overall experience you have had with our ordering and customer service process. I have just sent you an email so I can assist you further and address your concerns directly.
Best,
Stephanie
We’re sorry for the confusion and understand your concern. Please email me with any order details you may have at stephanie@baerskinhoodie.com so I can look into this and help get it resolved.
Best,
Stephanie
The complaint has been investigated and resolved to the customer's satisfaction.
1 comments
I have never ordered anything or have ever applied for anything before so this is not me and I want it fixed and fixed now