BAERSkin Hoodie review: Disappointing experience: long wait, no delivery
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I wouldn’t recommend ordering from BÆRSkin. I waited over a month, and my order still didn’t arrive even though I already paid for it. The hoodie is pricey, and it feels like the company is just enjoying the money I paid in advance.
In my case, I used an international card, and after waiting so long, I decided to cancel my order. But here's the kicker—I ended up losing money because of the currency exchange when they refunded me. They didn’t cover that loss, which isn’t fair at all. Meanwhile, they’ve already benefited from holding onto my payment. Overall, it’s been a frustrating experience.
BAERSkin Hoodie customer support contacts
Hi Buxie,
Thanks for your review!
I sincerely apologize for the frustration and inconvenience you’ve experienced with your order. I understand how disappointing it must be to wait for a long time only to encounter further issues with the cancellation and refund process.
We truly regret that this situation has impacted your experience in such a negative way. We understand that you’ve already canceled your order, but if you could please reach out to me directly at stephanie@baerskinhoodie.com, I’d be happy to look into the issue regarding the amount you paid and the currency exchange loss. I will do my best to help resolve this matter for you.
Best,
Stephanie
Thanks for your review!
I sincerely apologize for the frustration and inconvenience you’ve experienced with your order. I understand how disappointing it must be to wait for a long time only to encounter further issues with the cancellation and refund process.
We truly regret that this situation has impacted your experience in such a negative way. We understand that you’ve already canceled your order, but if you could please reach out to me directly at stephanie@baerskinhoodie.com, I’d be happy to look into the issue regarding the amount you paid and the currency exchange loss. I will do my best to help resolve this matter for you.
Best,
Stephanie
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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