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1.3 192 Reviews
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Brazzers complaints 192

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K
12:28 am EST
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Brazzers Unauthorized credit card charges

So recently I’ve brought the free trail for 1 dollar and right when I paid they took 3 dollars from my cash app and then they started trying to take like 40 dollars and 1 dollar off my card after I’ve already been off of the free trail this is a scam and I’m trying everything to get this off my card and mind you they only supposed to take off a dollar I canceled my card as soon as it went through like leave my hard earned money alone and this was the day of valentines day

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ProBiller.com admin
,
May 02, 2022 1:45 pm EDT

We suggest the account holder contact a customer care representative who can explain the billing and offer an amicable resolution.

ComplaintsBoard
A
4:26 pm EST

Brazzers [censored]ing thiefs

I had an 2 day free trial, then I was charged 39,99 euro. I cancelled my subscription within a week and I got charged again today a month later. When I spoke to the customerservice fraudster Carlos, he told me I cancelled my brazzers account but not my realitykings account.. I NEVER EVEN HAD IT AND I WANT MY [censored]ING MONEY BACK!

Desired outcome: Full refund

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M
8:56 am EST

Brazzers Scam

Hello, at 08.02.22 I purchased a trial for a day and after the trial I was chaged 36$ at 09.02.22 and just 3 days later I was charged 36$ again at 12.09.22 and I got no clue on whats going on! ive tried to cancel my membership but the website is so [censored]ing confusing and bad that I cant even go into my account settings. please someone help, and if someone of the brazzers team is reading this. my Username is Christofferoynes and email is [protected]@hotmail. no.

I dont want to watch porn anymore as it completely ruins my mentality and destroys me

Desired outcome: i would like an refund of my 72$ please.

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Update by Mr. Boycheck
Feb 12, 2022 9:12 am EST

i ment 39,99$

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S
5:33 am EST

Brazzers Fraud

Told me it's a free week and then charged 15.99$ to my credit card! How can you allow this company to stay in business? I am reporting it to the credit agency!

Desired outcome: Reverse the charge!

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Y
3:08 am EST

Brazzers Unauthorized credit charges

I signed up for the free week on brazzers and I got charged on my card. Now I can’t cancel and I don’t want to get charged again. I need to cancel it! It is so difficult since there’s no link to cancel anywhere. I thought it was for brazzers+ and I can’t even access that. Y’all I know it’s only a few bucks but it isn’t my card on there. Imma get whooped. This happened right now on February 11th at like 1:32 am

Desired outcome: I need a refund and to cancel my “free” one week subscription before I get charged!!!

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D
7:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Keep getting charged

I canceled my account subscription but I keep on getting billed I just want to stop getting charged to my credit card because I don't want to pay anymore for the whatever I'm paying for

Desired outcome: I want to stop getting bulled

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D
6:49 am EDT

Brazzers Brazzers payments

I signed up for a trail and you guys took $53.47 out of my account i want a refund this is a scam!

Desired outcome: Refund

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I
11:44 pm EDT

Brazzers My card keeps on getting charged for trials I did not pay for

I did not buy any new trials my card keeps on getting charged I would greatly appreciate it if I gotten my money back my email is [protected]@gmail.com you can contact me there

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Mr. Boycheck
, US
Feb 12, 2022 6:50 pm EST

yo did you figure out how to stop it? i keep getting charges aswell

ComplaintsBoard
O
7:55 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brazzers Trying to renew

I tried to renew membership on the site and it gave me an error so i spoke to chat support who repeatedly tried to offer me 10 or 5 years even after i requested 1 years membership, eventually i was offered 1 year but for way more money than offered on the website, when i stated what i had been offered online to get that deal the chat helper ended the chat. Very poor service considering iv been a member for a long time.

Desired outcome: A good renewal price ad originally offered on the website

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Bdjd

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10:19 am EDT
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Brazzers Brazzers premium

I mistakenly tapped on the $39 subscription and I got debited instantly I'll like to get a refund cause I already cancelled membership and I really need to use my money... okay I kinda accepted that let it slide but then again I get to pay for every video I want to unlock which is so unacceptable I got debited again today Nd I've literally done nothing or watch nothing on this site due to illegal and fraudulent billing

Desired outcome: I want my money in 2 days please

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8:02 am EDT
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Brazzers I am complaining about the money was debited from the account

I have tried to do subscription for the brazzers.com for one day 1€ deal, but my card was rejected. When I have tried to close my subscription, it was asking about a username and password. but I don't remember of asking it when I was subscribing for the channel. The day before yesterday 34, 97€+1€+1€ were debited from my German bank account. Please help me from this serious dilemma. I am attaching the proof of transfer of the debited money.
Thank you,
Joshy Reju

Desired outcome: I want the money back which is debited from my account

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M
2:15 am EDT

Brazzers Got charged for a premium account instead of just the trial one

I saw an unknown charge on my account. On July 2nd I got charged by probiller.com. After a live chat with their support I found out that it was Brazzers that charged me a full membership account that I didn't signed for.
I got charged 34, 97€ instead of 1€ for the trial account. I want a refund as I didn't even used the service for so long to get this kind of charge.

Desired outcome: I want a refund for the unwanted charge

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4:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Posting of advertisement containing sexual video, sexual words and contact details of victim.

We are Law Enforcement Agency from Cyber Crime Police Station, Haryana, India. A complaint No. [protected] has been received in this Police Station as someone advertised Name and Mobile Number of victim along with a porn video. Resulting of which, complainant is receiving ample number of calls for sex service. Hence, it is requested to provide details of user who posted this advertisement/information of victim on your platform.
Regards:
Station House Officer,
Cyber Crime Police Station, Haryana, India.
Email ID- shocyberpkl.[protected]@gov.in
[protected]@gmail.com
Contact Number: +[protected].

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9:54 am EDT
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Brazzers Charging me money before trial ended

I canceled my two day trial and it still charged me $40 for a year membership. It clearly told me that I had 8 hours left for my trial yet they still charged my card for a yearly membership. They literally charged me before my trial ended and I have membership for a year for a service I have no use for. I emailed them multiple times for a refund but still haven't gotten a response. Absolutely disgusted by the service they provide and they are complete scammers.

Desired outcome: Refund as soon as possible

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J
6:34 am EDT

Brazzers Stop payment

Don't want to pay anymore.

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F
8:00 am EDT

Brazzers Cancelation emails

within this cancelation I received after logging into support and canceling these unauthorized charged subscriptions one of which totaled 38.26 $ it will notify me to log back into brazzers account and in doing so charging me for another premium subscription saying I still have access to this account by x date, upon logging back in brazzers to make sure my subscription was canceled as stated in the email to do brazzers charged my account 1.09 $ for another trial period. what they have done is theft and scamming. i will be sending the screenshot of the unauthorized charges to my account and the email stating for me to sign back into the account to ensure account cancelation in which it charged me illegaly instead.

Desired outcome: I want to be refunded both the 38.26$ and the 1.09$ I was inappropriately charged

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1:58 pm EDT
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Brazzers Brazzers overbilling

I joined the site at the $17.99 30 day rate, then opted for the $1.99 2 day premium option. Probiller charged me $119.99 on my cc, and the email confirmation indicated $34.99.

This transaction occurred yesterday, so the premium option should not have yet re-billed. Regardless, the cc charge was unauthorized.

member email - [protected]@gmail.com

Desired outcome: refund the $100 that I was overchanged

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L
12:12 am EST

Brazzers I don't know what hell is going on I can't cancel

After I created my accuont I regreted it instantly and wanted to cancel I go on the page rigjt my username my passworld and it say it a mistack so I try again and again I even want on my outlook took the email where my user name is on it and copy past it on the sit but still a error I try the chat no one there to answer me I waited for 30 minute and I dont want the little money they took from me all I want is for the to cancel every [censored]ing thing

Desired outcome: Cancelation of my accuont and no futher billing

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C
Crimoid47
Bowling Green, Ohio, US
Nov 16, 2021 12:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I am having the same issue. Dissatisfied immediately after subscribing, mostly b/c of having to pay more to unlock many of the videos, or to down load. Most businesses have 3-4 day window where you can cancel. Brazzers apparently does not; all I could cancel with the automatic renewal at end of subscription period. And from what others have said here, I have little faith that I won’t be charged again.
I was able to connect to an agent via Chat, and it was quite the experience. After I provided a lengthy description of my dissatisfaction and why I wanted to cancel, his first response was totally unrelated to anything I had said: “What error messsge are you getting when trying to download?” He then proceed to attemp to sell me every under the Brazzers sinking sun:, from download packages to a mind boggling 10-year membership! So I have resorted to disputing the charge with my credit card company. We’ll see what happens.
In the meantime, don’t waste you time trying to get the folks to act in a complaint. By best advice is DONT SUBSCRIBE IN THE FIRST PLACE!

ComplaintsBoard
S
5:34 pm EDT

Brazzers I want to know about the working of brazzers

suppose someone has video ideas like some type of stories or any idea about the movies so how he/she can share that information with brazzers.

contact:[protected]@gmail.com

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B
2:33 pm EST

Brazzers Scam/ took more money

I did NOT subscribe to premium and did a 2 day trial and charge me monthly money. I want the refund of that money taken.

Desired outcome: My refund

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Mr. Boycheck
, US
Feb 12, 2022 6:55 pm EST

hi, ive been charged twice after my 2 day trial without knowing. did you recieve any more charges and if so, how do i stop it from happening? do you know?

Overview of Brazzers complaint handling

Brazzers reviews first appeared on Complaints Board on Jul 1, 2009. The latest review Brazzers anual signature was posted on Dec 28, 2023. The latest complaint Trying to renew was resolved on Sep 30, 2021. Brazzers has an average consumer rating of 1 stars from 192 reviews. Brazzers has resolved 16 complaints.
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  1. Brazzers contacts

  2. Brazzers phone numbers
    800 5566 0000
    800 5566 0000
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    52%
    Confidence score
    International
    1800 634 549
    1800 634 549
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    10%
    Confidence score
    Australia
    1800 817 134
    1800 817 134
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    23%
    Confidence score
    Ireland
    +1 (877) 237-4215
    +1 (877) 237-4215
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    43%
    Confidence score
    USA and Canada
    +54 800 345 1150
    +54 800 345 1150
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    38%
    Confidence score
    Argentina
    +43 800 802 398
    +43 800 802 398
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    43%
    Confidence score
    Austria
    +32 80 026 678
    +32 80 026 678
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    42%
    Confidence score
    Belgium
    +357 80 077 344
    +357 80 077 344
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    67%
    Confidence score
    Cyprus
    +420 800 088 442
    +420 800 088 442
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    30%
    Confidence score
    Czech Republic
    +358 800 552 050
    +358 800 552 050
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    61%
    Confidence score
    Finland
    +33 805 080 556
    +33 805 080 556
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    70%
    Confidence score
    France
    +49 800 723 4933
    +49 800 723 4933
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    58%
    Confidence score
    Germany
    +30 800 848 1101
    +30 800 848 1101
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    29%
    Confidence score
    Greece
    +39 800 176 871
    +39 800 176 871
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    37%
    Confidence score
    Italy
    +81 800 100 0005
    +81 800 100 0005
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    60%
    Confidence score
    Japan
    +31 800 580 2501
    +31 800 580 2501
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    14%
    Confidence score
    Netherlands
    +64 800 001 175
    +64 800 001 175
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    71%
    Confidence score
    New Zealand
    +47 80 024 653
    +47 80 024 653
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    83%
    Confidence score
    Norway
    +351 800 180 263
    +351 800 180 263
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    47%
    Confidence score
    Portugal
    +421 800 601 135
    +421 800 601 135
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    40%
    Confidence score
    Slovakia
    +34 900 861 784
    +34 900 861 784
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    57%
    Confidence score
    Spain
    +46 20 889 251
    +46 20 889 251
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    36%
    Confidence score
    Sweden
    +41 800 009 944
    +41 800 009 944
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    65%
    Confidence score
    Switzerland
    +44 800 098 8221
    +44 800 098 8221
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    29%
    Confidence score
    United Kingdom
    More phone numbers
  3. Brazzers emails
  4. Brazzers headquarters
    2300 Empire Ave., 7th Floor, Burbank, California, 91504, United States
  5. Brazzers social media
Brazzers Category
Brazzers is related to the Unauthorized Charges category.

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