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1.3 1 Review 192 Complaints
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Brazzers complaints 192

ComplaintsBoard
E
3:41 am EDT

Brazzers Payment issues for starting membership

I was sent to a site named landing.brazzersnetwork.com I clicked on start membership and was offered a deal for a month of service for $14.99 when I tried to pay my card was declined. So I approved the purchase with my bank. When I tried to start membership through Brazzers.com it doesn't give me the same price or offer. I have screenshots of the price and the site I visited

Desired outcome: I would like your company to honor the same price and deal I was offered. That's just good business practice

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ProBiller.com admin
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Oct 07, 2022 10:47 am EDT

We suggest reaching out to a customer care representative who can assist

ComplaintsBoard
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6:09 pm EDT

Brazzers Brazzers Subscription refund

I couldnt cancel my brazzers subscription (24th of september) in the menus so i had to contact them after the two day trial enden they charged me of 39$ because i supposevi eas still subscribed to the trial. I contacted them (26th of september), i asked about this situation but the only thing that they offered me is plus one month of subscription, later i asked for a refund because of the problem and i didnt get any answers or my money back.

It was a 2 day trial but they charged me after it ended and i cant get my money back.

Desired outcome: I would like a refund because of the problems in my account

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ProBiller.com admin
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Oct 04, 2022 9:13 am EDT

Greetings,

We invite you to reach out to one of our customer care representatives who would be happy to assist

We can be reached by phone or chat 24 hours a day 7 days a week by going to

https://www.probiller.com/

ComplaintsBoard
B
7:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Rip off

cancelled my memebership last month and got the email to confirm on August 18th that i did and they still charged me this month on september 18th.

That is beyond unproffessional and above all that it's theft. If it's not resolve in the nexst week i will go to the more strcit authorities.

They stole my money and i want it back as soon as possiple.

Desired outcome: They stole my money and I want it back.

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ProBiller.com admin
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Sep 20, 2022 2:34 pm EDT

We invite the customer to contact a member of the customer support team who can assist

We can be reached by phone or chat by going to

https://www.probiller.com/

ComplaintsBoard
A
7:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers I switched to J4Sex.com

Brazzers is ghastly and nasty rip off. Low quality videos, redirection to sister sites where you gonna be charged twice more, bogus charges even after you cancel. Just avoid this crappy garbage! There are high quality sites with awesome live videos like J4Sex - they‘re having big sale now, I’m gonna act upon this and have fun this weekend.

There are low quality but free porn sites. But Brazzers is a joke of a site. They want you to pay for what’s available for free. But the worst thing is that they gather your financial data and they misuse it later on when you forget about them. Be wary of this fraud!

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F
1:09 pm EDT

Brazzers billing fraud

I signed up for a trial monthly subscription for 7.99 which I cancelled right after I signed up. . I checked my email and I never got any confirmation for subscription or cancellation. After 2-3 months I see several 7.99 weekly charges from probiller and I contacted the customer care. Looks like when I cancelled my monthly subscription it was "upgraded" to a weekly subscription with automatic renewal. This should not be case and they should refund the charges.

Desired outcome: Return all the weekly charges $8*7.99

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ProBiller.com admin
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Jul 18, 2022 12:52 pm EDT

Greetings from Probiller,

We invite you to contact a customer care representative who can assist you with any concerns

ComplaintsBoard
P
8:10 am EDT

Brazzers Subscription

I bought brazzers one day subscription on tuesday 12th july and then on 14th july they charge me 33 pound it’s not fair to use your authority without our permission I want refund

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Tlyer
Warner robins, US
Nov 22, 2023 3:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

Okey brazzerssurey pop up I was ask a couple of questions and then a Gmail and probably a password but I didn't do it. I was just browsing through and checking to make sure I didn't get charged I check the plan and it came up with a 7 day free trial or another one I hop I did get charge

V
V
Vajir alam
, US
Dec 12, 2022 9:24 pm EST

[protected] sax me

ComplaintsBoard
O
6:15 am EDT

Brazzers 4th july try 1 week membership accont.

i canceled my account membership yesterday.

But spend 7.99 € my credit card today .

I want my money return back.

They are not interested

Desired outcome: zero

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10:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Brazzers/Reality Kings/Probiller

Do not under any circumstances sign up for one of these services. They are intentionally defrauding people who sign up for these two websites. I purchased a $9.99 membership on May 9. 2021. I immediately canceled the rebill after signing up. Probiller and the site continued charging me $29.99 a month up until this month. Without being aware that they were defrauding me for over a year, I signed up again for the $9.99 one month trial for both Brazzers and Reality Kings. First they attempted to provide me only a 2 day limited trial even though I signed up for the one month full access trial which was laden with upcharge links to attain the access that I had already paid for. I had to call Probiller to get the access that I already paid for for both sites. At that time I canceled both sites. Once again Probiller and Brazzers and Reality Kings continued to charge me 32.99 this time even though I canceled same day as the purchase was made. Do not sign up for either of these scam sites. Given them your credit card you may as well post your number online.

Desired outcome: I want ever penny of the money they stole from me back (29.99 x 14 + 32.99 x 2) and a formal apology.

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ProBiller.com admin
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Jul 08, 2022 9:25 am EDT

We invite the user to contact our billing support team who can assist them with any inquiries

K
Author of the review
K
kem10-1
, US
Jul 16, 2022 12:56 pm EDT
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I have called your billing support team multiple times and you are part of the fraud. Their response was "we can cancel your membership now". Refusing to acknowledge that I had canceled my membership and my access to the websites was removed after the first month (when I actually canceled). Because I called so many times they ultimately refunded 4 of the 14 months from which 29.99 was stolen from me by Brazzer and Probiller and when I asked for the security officer/manager they pretended to check and then said each time that "none was available". Probiller should be closed and the appropriate parties indicted as a business and Brazzers / Reality Kings should be shut down as they are criminal enterprises as obvious from the same complaint over and over again in these reviews.

ComplaintsBoard
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11:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Billing fraud

June 24th I signed up for the 1 dollar trial and tried to cancel after the two days. It would not allow me to do so. They then charged my card for a full month. Then today the 29th they charged me again for 89.00. I have no idea what’s going on and nobody is even trying to help me at all from their billing. It just says the link is bad and that’s it

Desired outcome: I want my money back that is owed to me

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ProBiller.com admin
,
Jun 29, 2022 2:44 pm EDT

Greetings,

We suggest reaching out to our billing support team who will assist

https://www.probiller.com/

ComplaintsBoard
M
3:18 am EDT

Brazzers scamming from Nigeria

thought you might like to know some one in Nigeria is scamming people using Demi Sutras pictures videos etc as bait after talking for a week she then asks for money for food medicine and a new Iphone. They are using the number +[protected]

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A
10:31 am EDT

Brazzers Act porno

I am in Ghana and located in Ashanti region in konongo low cost

Desired outcome: Porno

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K
5:42 am EDT

Brazzers brazzer porn site

You have scammed me out of god knows how much money, you keep billing me around 1 euro, multiply times each month, and i cancled my membership in December 2021, its still going on, and its now May 2022 its OUTRAGEOUS you should be ashamed of your selfs!

The creditcard i used back then have long since expired but yet you KEEP STEALING MY MONEY, if this is not FIXED and CONFIRMED FIXED in 3 days, i will post this SCAM across the entire database of review sites JEEZ.

My username is Teeqrah01

My nick name on your site is Teeqrah01

The email used is [protected]@gmail.com

What i would really like is my god damn money back, but since you are a filthy company i have no hopes of this happening, if 3 x 24 hours passes without action, i will go to the police.

Desired outcome: My god damn money back and a STOP to you stealing my money!

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ProBiller.com admin
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May 18, 2022 1:12 pm EDT

Greetings Kristoffer,

We have a team of support agents available to speak with 24/7

Please contact the phone number found in your welcome email or on your billing statement and we will assist right away

ComplaintsBoard
F
9:06 am EDT

Brazzers bill payment

i cancel my trial membership but i'm still being charge for a membership i no longer use.

Is that membership cancel or not

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1:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Cancelling Trial Membership

On March 9th I tried out the Brazzers 2 days for $1 trial. I made sure to click no on the very small printed text saying I give them permission to charge me 39.99 in perpetuity per month or some mess. Made sure to cancel my account on March 10th as I wasn't impressed with the contents enough to pay $14.99 to Reality Kings every month. Then I made sure to delete my account so that I wouldn't get ads for porn ads to my email or that I would mistakenly still get charged.

Unsurprisingly, I still get charged outside the agreed amount. A dollar a week for 8 weeks until I notice something is off with my spending history. Contacting customer service I discover that I had somehow signed up for the "Dollar Babes" deal, where I pay a dollar a week to see... I'm not sure. A google search yields no results for what this deal is and when glancing through the same trial landing page there is absolutely nothing said about this program. Not to mention, the account was deleted. How was I supposed to access content for a site where my account is no longer accessible?

Desired outcome: I'm not petty enough to want 8 dollars back. A response as to what is going on would probably be nice.

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ProBiller.com admin
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May 02, 2022 1:44 pm EDT

We suggest the account holder contact a customer care representative who can explain the billing and offer an amicable resolution.

ComplaintsBoard
L
6:29 pm EDT

Brazzers I just got charged $40 for no reason

A while ago, I used the $1 for 2 days subscription, cancelling it after paying $2. Today, I was charged $39.47 after cancelling 2 weeks ago. Thats some total BS.

Desired outcome: I want my $39.47 back, and for you guys to fix your garbage service.

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3:23 pm EDT

Brazzers Brazzers scammed me

So i got the 2 days for 1 dollar first it took 2 dollars i was like alright fine now its taken 40 dollars off my account for no appearant reason

the 37,69 got taken in 14.03.2022

and then other 2 dollars

Desired outcome: to get my money back atleast 40 dollars

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11:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Brazzers plus being discontinued

I had a brazzers plus account. An account I had several videos on and custom content. I spent quite a bit of money on videos. Then I find out brazzers plus has been deleted. And I have no way of getting my content?! That is not cool and doesn't seem fair. I got no warning and now my content is lost forever!? This is not cool😡

Desired outcome: Recovery of my content

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3:34 pm EST

Brazzers Brazzers account

I wanted to pay 1 euro for a day or 2 to check the content and a week later , there came 2 times 39 euro's of my bankaccount to probiller (paying agency of brazzers). there is nothing about this in the description when pay for 1 day

how to get my money back?

Desired outcome: I would like to get my money back

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J
10:58 am EST

Brazzers Billing

I have been trying to cancel my trial for the last few days as to not be charged for the upcoming month and brazzers billing service has been no help I can’t not login into probiller but I can log into brazzers fine I have been on hold for multiple hours and waiting in a live chat to no avail I do not understand why it is this hard to cancel my account and get my card off the brazzers pro biller

Desired outcome: I would like a refund of the 8.50 taken from my account and my account canceled as I no longer want to do business with brazzers

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ProBiller.com admin
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May 02, 2022 1:44 pm EDT

We suggest the account holder contact a customer care representative who can explain the billing and offer an amicable resolution.

ComplaintsBoard
K
10:47 am EST

Brazzers Brazzer

I Brought a 2 day one dollar membership which they took out three payments . So then when we went to watch a video , i had to pay another dollar to watch them. So i went to cancel the membership and it wont let me

Desired outcome: I would at least like my money back which isnt much

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About Brazzers

Screenshot Brazzers
Brazzers.com is an adult entertainment website offering a variety of subscription-based streaming services. It features a wide range of adult content, including videos and photos across numerous genres and categories. The site caters to an adult audience with a focus on high-production values and exclusive content.
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Ensure to follow these steps when filing a complaint or review about Brazzers on ComplaintsBoard.com.

Overview of Brazzers complaint handling

Brazzers reviews first appeared on Complaints Board on Jul 1, 2009. The latest review An Unforgettable Experience with Brazzers Premium Membership was posted on May 18, 2024. The latest complaint Trying to renew was resolved on Sep 30, 2021. Brazzers has an average consumer rating of 1 stars from 193 reviews. Brazzers has resolved 16 complaints.
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  1. Brazzers contacts

  2. Brazzers phone numbers
    800 5566 0000
    800 5566 0000
    Click up if you have successfully reached Brazzers by calling 800 5566 0000 phone number 709 709 users reported that they have successfully reached Brazzers by calling 800 5566 0000 phone number Click down if you have unsuccessfully reached Brazzers by calling 800 5566 0000 phone number 259 259 users reported that they have UNsuccessfully reached Brazzers by calling 800 5566 0000 phone number
    52%
    Confidence score
    International
    1800 634 549
    1800 634 549
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    10%
    Confidence score
    Australia
    1800 817 134
    1800 817 134
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    23%
    Confidence score
    Ireland
    +1 (877) 237-4215
    +1 (877) 237-4215
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    43%
    Confidence score
    USA and Canada
    +54 800 345 1150
    +54 800 345 1150
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    38%
    Confidence score
    Argentina
    +43 800 802 398
    +43 800 802 398
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    43%
    Confidence score
    Austria
    +32 80 026 678
    +32 80 026 678
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    42%
    Confidence score
    Belgium
    +357 80 077 344
    +357 80 077 344
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    67%
    Confidence score
    Cyprus
    +420 800 088 442
    +420 800 088 442
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    30%
    Confidence score
    Czech Republic
    +358 800 552 050
    +358 800 552 050
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    61%
    Confidence score
    Finland
    +33 805 080 556
    +33 805 080 556
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    70%
    Confidence score
    France
    +49 800 723 4933
    +49 800 723 4933
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    45%
    Confidence score
    Germany
    +30 800 848 1101
    +30 800 848 1101
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    29%
    Confidence score
    Greece
    +39 800 176 871
    +39 800 176 871
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    37%
    Confidence score
    Italy
    +81 800 100 0005
    +81 800 100 0005
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    60%
    Confidence score
    Japan
    +31 800 580 2501
    +31 800 580 2501
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    14%
    Confidence score
    Netherlands
    +64 800 001 175
    +64 800 001 175
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    71%
    Confidence score
    New Zealand
    +47 80 024 653
    +47 80 024 653
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    83%
    Confidence score
    Norway
    +351 800 180 263
    +351 800 180 263
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    47%
    Confidence score
    Portugal
    +421 800 601 135
    +421 800 601 135
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    40%
    Confidence score
    Slovakia
    +34 900 861 784
    +34 900 861 784
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    57%
    Confidence score
    Spain
    +46 20 889 251
    +46 20 889 251
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    36%
    Confidence score
    Sweden
    +41 800 009 944
    +41 800 009 944
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    65%
    Confidence score
    Switzerland
    +44 800 098 8221
    +44 800 098 8221
    Click up if you have successfully reached Brazzers by calling +44 800 098 8221 phone number 54 54 users reported that they have successfully reached Brazzers by calling +44 800 098 8221 phone number Click down if you have unsuccessfully reached Brazzers by calling +44 800 098 8221 phone number 30 30 users reported that they have UNsuccessfully reached Brazzers by calling +44 800 098 8221 phone number
    29%
    Confidence score
    United Kingdom
    +357 22 662320
    +357 22 662320
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    +357 22 343282
    +357 22 343282
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    More phone numbers
  3. Brazzers emails
  4. Brazzers address
    2300 Empire Ave., 7th Floor, Burbank, California, 91504, United States
  5. Brazzers social media
Brazzers Category
Brazzers is related to the Unauthorized Charges category.

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