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1.3 1 Review 192 Complaints
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Brazzers complaints 192

ComplaintsBoard
B
7:42 am EST

Brazzers Brazzers is a thief.

Brazzers is a thief.

I have made two accounts with the "dollar a day membership" and canceled on the second day (the first account) and the first day (the second account a year later). After the third day is when you are supposed to be automatically upgraded to a more costly account. (Yes I read the fine print.)

That is NOT what happened. Each time I would cancel my account. Each time they proceeded to bill me almost $40. Each time I had to call and be persistent to get my money back because they claimed at first that they could not refund me. They tried to give me free months of membership. I even had an email showing that I canceled my account.

I did NOT sign up for the extra membership. I now see other people's complaints about the same thing. This is theft. They steal from us plain and simple.

Brazzers is a thief.

Desired outcome: Brazzers stops stealing from people and/or the people running it suddenly grow consciences.

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S
5:50 am EST

Brazzers For job

My name is Saad from Pakistan.my wish i am work in Brazzers Network as a male porn star.kindly reply me at [protected] is my what's app number.
[protected]@gmail.com

Desired outcome: Donot now

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J
4:48 pm EST

Brazzers Brazzers channel

Jan4th/Brazzers's Ebony Channel/Unable to download

I signed on for a years subscription to Brazzers. I like to browse but on occasion download videos for my own personal use. I saw Brazzers had a few channels like BBW and Latin channel and I was curious. I signed up full access. I get in there and I am unable to download a single video. I contacted support and told that none of the channels have a download feature. After paying $60, that is absolutely ridiculous. Such things should be stated upfront. You cant advertise a price, then when you get in say either there is no download feature OR you have to pay an extra amount for download capabilities.

This type of trickery is what makes people try to cheat and circumvent the system. You are expecting one things and you get another. Most sites dont do this, EvilAngel, MileHigh, Blacked.

Desired outcome: State subscription and price with streaming only and streaming plus download

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C
7:12 am EST

Brazzers Free trial subscription

When I signed up for they're $1, 2 day subscription it automatically signed me up for another website premium porn portal. Saying I never unchecked the box which I'm certain I did. I cancelled the brazzers but not the other site and was rebilled for $37.42. I went to probiller to get it cancelled and hopefully get a refund but using the live chat I was told she could only cancel my subscriptions because it would be hard to justify getting a refund. All I want is a refund so I can be on my way.

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N
9:26 pm EDT

Brazzers Over charged/scammed

This company scammed out of $78.95 when I only agreed to get a video unlocked for $1.00. One charge from Brazzers and another from premium. pornportal.com. I called to get my money refunded and they refused to give me my money back. They charged me 3 times on 9/13 and twice on 9/15. One charge for $34.97 and the other for $39.99. I want my hard earned money back!

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A
7:46 pm EDT

Brazzers Unnecessary charges from brazzersod no refund scam

1day trial expired and a couple months fly by i dont even know and my card already got multiple charges around $40 and I lost a lot of cash with no refund please stay away and use a legit site. Dont fall for this scam

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R
8:38 am EDT

Brazzers Cancel subscription1

I signed up for a 1 free trial... Was billed 1. Oo 2x.. I was old that was a favor they did for me.. Bs... I was going to cancel right away, however the site I was on was not who billed me and I couldn't remember the name of it... Google incognito don't have a history stored so I couldn't find it.. Probillers is all it said and there was no info who probillers was billing me for.. It took me doing my own damn research to find it.. Even on pb site they say they bill for hundreds of companies and they need your card info again to find who they billed you for... I feel like I was trapped and tricked into a 40 dollar bill, which I haven't even used the service... It's definitely not easy to cancel and only 3days to do it... I'm pissed off... There's was other info or links to actual site.. You have to practicly pry it out of them.. I got the cancel but no refund

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J
1:55 pm EST

Brazzers Billing and trails

I subscribed to a week trial for my S/o and we ended up not liking it. I went to try and cancel it and for some reason it won't give me the page to cancel it. So I tried to contact the site and it kept saying Error occurred message wasn't sent. So then I tried to find a phone number and can not. AND TODAY THEY CHARGED ME A 39.95 charge! I DIDNT WANT IT ANYMORE! I seriously tried to cancel and it won't let me!

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S
10:10 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

i had already got my membership cancelled, and i have a screenshot of it, then why da [censored]in'hell my money got deducted today!!???? i want my blooody refund!!! i have a proof that my membership has been cancelled, then i am really not sure why u guys took my money out. this is absolutely illegal, i will never join ur membership again, and would have to...

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ComplaintsBoard
L
9:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers Charged for a subscription I didn't select!

I cancelled my seven day trial by the fourth a month ago. Within the past hour I was charged $34.97 for an additional subscription that I never chose. I called them and was waiting for a representative for a while. Once the rep got on the phone I explained to them that I cancelled my subscription but was still charged. I told him I wanted a refund. First, he tried to offer me a partial $21 refund. I told him I wanted the full amount and he gave me the full amount after checking with his supervisor. He e-mailed me a receipt and said it should take 7-10 business days. I received the refund immediately. I will never deal with them again. This is coming from a 29 yr old straight woman, by the way, if it matters.

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B
2:26 pm EST

Brazzers Brazzers website

i cancelled my subscription on 12/6 because i lost my job.on 12/9 you took another 39.99 out of my account.can you please reemburse me that money as i am in financial difficulty with no job please help me in thi matter .thank you for youe time.I cancelled my subsciption on 12/6 in morning time pst.The money was taken on 12/9 .i explained to the operator that i lost my job and that i needed to stop subscription.im sorry that i am repeating myself.im just frustrated. this was to brazzers

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J
4:24 pm EST

Brazzers Feedback on a pornstar

i usally really like your movies and porn stars, but recently you guys have added a big fat black woman as one of your new porn stars. i want to start off by saying i love all races of woman in porn, but seriously guys this woman is disgusting. she is on a couple of your main adds as well. Thats bad for business. She is so discusting. you guys are gonna lose alot of business with this fat nasty black woman. I am sure i am not the only one who thinks this. If you dont believe me do a poll or ask major players in this industry. either way she is a big 2 thumbs down for me and probabely millions of others. I love you guys and wanted to give my imput and support. get rid of her and keep up great videos

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D
6:20 am EDT

Brazzers Vidoes

Make some vidoes with with either jordi doing a foursome or jordi on his own with angela white agel whicky and sofia rose with anal cowgirl postions and make them fight over him to see who gets his cock and do creampies too al well for vidoes for him both viginal and anal the more girls jordi has in his viedoes the. Marrier he will be and the more [censored]ing he will have fun with

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C
11:03 am EDT

Brazzers Canceling

I have cancelled it and received confirmation? Will I be charged. It has been a few days since I cancelled but I have read here that many people have got charged even after canceling? Help

I took the 1usd trial for 8days. Is there a chance that they might scam me and still upgrade my membership to full after that? Also is there a chance that they have made me another account That I'm unaware of?

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K
3:40 am EDT

Brazzers I can't talk to the customer service via chat

Can anyone help me to contact them again? Or does anyone know the answer to my question personally:

I have cancelled my Brazzers TRIAL membership at least 7 times, and I am finally pretty certain that all the chats I had with the customer servicers went trough and that they actually cancelled my membership, if not. I will call them then.

My question is that my Membership is still kinda going on as its an 8day membership "for 1usd" I didn't know that it was a buck a day. Well now that I am cancelled, will I still be billed for the 7 more USD?

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M
4:52 pm EDT

Brazzers Everything.

Absolutely the most crooked [censored] company in the world. DO NOT DO THE $2.00 subscription. You end up paying $25.00. They are absolute scammers. Plus it doesn't have supervisors that can talk to you and they won't refund your money. [censored] people.
They charge you $2.00 for nothing and apparently there is some fine print that tells you after that you have made a one months subscription. Got this for my husband who is in a nursing home facility and is very young. He has issues with erectile disfunción and thought this might help him achieve some kind of sexual satisfaction because he has so much depression over not being able to walk and use the left side of his body. Just don't go near the site. It will cost you at least $30.00 to showed video you can watch for free else where.

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J
9:13 am EDT

Brazzers I was getting charged without my knowledge

I had signed up for a two day trial on Brazzers three days ago. On the second day I tried my best to end that trial, however, there was no way to do it. Today I just opened my bank account find that OI had been charged $39.99 from a site called Probiller. I have been contacting everyone and do not know why this is happening. I would like a refund immediately because I expressly do not want a membership but there was no way to get out of it.

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P
P
pnmk21
, CA
Oct 10, 2019 2:33 pm EDT

The same thing just happened to me! I called probiller after I was charged $39.99 and yet i had signed up for the two day trial for $1! This really is not what i signed up for and i do not know how to get my money back

ComplaintsBoard
T
11:15 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers I was being charged without my knowledge

I had signed up for a trial and I thought I canceled it but then apparently I was being charged without my knowledge of two payments of 34.99. I complained and the guy clearly said I had canceled my subscription yet I was being charged for a premium? Like what!?!? I didn't sign up for that! They signed themselves up with my card! I was robbed! I complained again and again and finally I got refunded back 17 dollars! 17 dollars! That was my families rent right there who they kept stealing without my knowledge! They should be convicted of fraud! Don't do business with brazzers it's a scam and lowlifes who profit from unsuspecting victims.

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Z
12:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Brazzers I paid for 2 days for $1 premium

I joined for 2 days at the price of $1 and would like to cancel my subscription early. I do not want to continue using this site. If this complaint isn't resolved I will further complain until all my money is returned. I do not wish to be billed again and this is my formal way of canceling my subscription, the second day has not yet past so I should not be charged additionally for any reason.

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J
11:39 am EDT

Brazzers An account made on this website.

yes my email & card shows that I have a Brazzers account & i payed a company called "pro biller " from my cash app to make the account, the issue is I have no idea who pro biller is & I did not make an account with Brazzers . I would like for that account to be cancelled, only $1 was spent from my card so it's not a issue about the buck, but I would like for that membership to be cancelled completely .

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About Brazzers

Screenshot Brazzers
Brazzers.com is an adult entertainment website offering a variety of subscription-based streaming services. It features a wide range of adult content, including videos and photos across numerous genres and categories. The site caters to an adult audience with a focus on high-production values and exclusive content.
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2. Navigating to the complaint form
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title
- Summarize the main issue with Brazzers in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with Brazzers. Mention key areas, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission
- Review your complaint for clarity, accuracy, and completeness before submitting it.

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- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps when filing a complaint or review about Brazzers on ComplaintsBoard.com.

Overview of Brazzers complaint handling

Brazzers reviews first appeared on Complaints Board on Jul 1, 2009. The latest review An Unforgettable Experience with Brazzers Premium Membership was posted on May 18, 2024. The latest complaint Trying to renew was resolved on Sep 30, 2021. Brazzers has an average consumer rating of 1 stars from 193 reviews. Brazzers has resolved 16 complaints.
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  1. Brazzers contacts

  2. Brazzers phone numbers
    800 5566 0000
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    52%
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    International
    1800 634 549
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    Australia
    1800 817 134
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    43%
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    42%
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    Belgium
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    30%
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    +358 800 552 050
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    45%
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    Germany
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    29%
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    37%
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    60%
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    71%
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    More phone numbers
  3. Brazzers emails
  4. Brazzers address
    2300 Empire Ave., 7th Floor, Burbank, California, 91504, United States
  5. Brazzers social media

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