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CB Appliances Bray & Scarff Appliance & Kitchen Specialists Complaints #2-21
Bray & Scarff Appliance & Kitchen Specialists

Bray & Scarff Appliance & Kitchen Specialists review: Delivery and installation

J
Author of the review
3:02 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Purchased KitchenAide gas range from Bray & Scarff in Rockville, MD. Paid a $49.99 delivery charge and a $249.99 installation charge. Was given a 4 hour install time window (10am-2pm for Friday). At 4:00pm, installer called and would be 2 more hours. At 6:30pm, we reached out to the installer... they finally rescheduled for first thing Saturday. Finally after being late on the Saturday timeframe, they arrived.

During the install of the slide-in gas range, they shattered the glass front door on the new oven... Solution by installer: Taped it up with cardboard, and said they would order a new door and was told it would arrive ASAP. It is now Wednesday (Thanksgiving eve), and NO NEW DOOR on the stove. Doesn't feel safe to cook a turkey in with a cardboard "door". Also, the installers managed to spread the broken glass bits all over the kitchen and dining room. Still sweeping up broken glass (not safe to walk barefoot)

I reached out to the store sales team more than once, and have NOT received a call back... Very disappointing after spending over $300.00 to "deliver and install"

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  1. Bray & Scarff Appliance & Kitchen Specialists Contacts

  2. Bray & Scarff Appliance & Kitchen Specialists phone numbers
    +1 (703) 660-1060
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    100%
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    Annapolis, MD
    +1 (703) 534-2800
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    Arlington, VA
    +1 (301) 654-4150
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    Bethesda, MD
    +1 (301) 464-0085
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    Bowie, MD
    +1 (301) 596-3603
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    Columbia, MD
    +1 (703) 385-6713
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    Fairfax, VA
    +1 (301) 668-2001
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    Frederick, MD
    +1 (301) 317-0400
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    +1 (301) 251-6150
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    Rockville, MD
    +1 (571) 521-7070
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    Sterling, VA
    +1 (410) 560-2499
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    Timonium, MD
    +1 (703) 734-8780
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    Tysons Corner - Vienna, VA
    More phone numbers
  3. Bray & Scarff Appliance & Kitchen Specialists emails
  4. Bray & Scarff Appliance & Kitchen Specialists address
    8610 Cherry Lane, Laurel, Maryland, 20707, United States
  5. Bray & Scarff Appliance & Kitchen Specialists social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2026
  7. View all Bray & Scarff Appliance & Kitchen Specialists contacts
Bray & Scarff Appliance & Kitchen Specialists Category
Bray & Scarff Appliance & Kitchen Specialists is ranked 80 among 270 companies in the Appliances category
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