Purchased KitchenAide gas range from Bray & Scarff in Rockville, MD. Paid a $49.99 delivery charge and a $249.99 installation charge. Was given a 4 hour install time window (10am-2pm for Friday). At 4:00pm, installer called and would be 2 more hours. At 6:30pm, we reached out to the installer... they finally rescheduled for first thing Saturday. Finally after being late on the Saturday timeframe, they arrived.
During the install of the slide-in gas range, they shattered the glass front door on the new oven... Solution by installer: Taped it up with cardboard, and said they would order a new door and was told it would arrive ASAP. It is now Wednesday (Thanksgiving eve), and NO NEW DOOR on the stove. Doesn't feel safe to cook a turkey in with a cardboard "door". Also, the installers managed to spread the broken glass bits all over the kitchen and dining room. Still sweeping up broken glass (not safe to walk barefoot)
I reached out to the store sales team more than once, and have NOT received a call back... Very disappointing after spending over $300.00 to "deliver and install"