Bravofly
reviews and complaints

I have booked a flight to Geneva around January and have been notified late February that the airline has cancelled my flight. I then proceeded with asking to be refunded.

It has been nearly 4 months that this has been going on and when I call, all they tell me is that the refund is processing and they're waiting for the airline to refund them for them to pay me.

Does it really take this long to get a refund? And why do I have to wait this long for the airline when I booked with Bravofly?

I made a booking incorrectly as there were 2 flights (3:55 AM and 3:40 PM) both displayed as Standard time online. Tried to explain to Bravofly that it's impossible for me to fly at 3:55 AM and requested to reschedule for the 3:40PM same day, same Airline (Turkish Airline).Bravofly claimed that said flight time doesn't exists even though I checked online and seats are available. Requested for full refund but Bravofly refused. Tried to explain to Bravofly that it is impossible for me to take the 3:55 AM flight because my flight to Athens will arrive at 10:30 AM but Bravofly would not even entertain it. I am lodging this complaint as they were unhelpful and would not even look at other flights, and most of all refused to fully refund me.

I've booked tickets to fly from Melbourne to London leaving this Saturday, 18th of June. As you can imagine, this is my first trip back home to see my family in 3 years. It's not only a very exciting and highly anticipated trip, it also holds a lot of emotion given the context of the last 3 years.

Last night I contacted Bravofly using their live chat function to ask some questions about check-in and baggage. The live chat agent randomly cut the connection midway through the conversation, so I started a new one and got the answers I was looking for.

A short time later I received an email from Bravofly saying that they had cancelled my booking and had requested that a refund be processed. I then received a further email a short time after that from lastmninute.com advising that my request to cancel my booking had been processed. At no point in any of my interactions had I asked for them to cancel my booking.

I then immediately went back onto live chat and asked for someone to call me. I was provided with a number for the lastminute.com group to call, so I placed a call to them. I spoke to an agent who told me that I must have requested the cancellation and that there was no error on their end. The agent from the live chat had made a note that I had requested the cancellation. I told the agent that this is strictly not the case and I need my flight reinstated immediately. He refused, stating that I had made the request or someone has obtained my details and made the request on my behalf. I asked to speak to his manager, he said that they were all in meetings and that he would request a callback. I refused to accept this, and the agent ended up cutting the call.

I then called again and spoke to another agent. She essentially told me the same thing but put in a request for the management to look into it and get back in touch. The time frame she provided was 48 hours, which I explained was unacceptable given I was meant to be flying in 4 days time. She said that she would leave a note but there was nothing she could do. Again, I asked to speak to a manager there and then, but she said that she has no managers...

I have sent Bravofly and Lastminute.com several email and have posted/spammed their social media, and have had no responses. I can easily go online and book a new flight with a different company, however it is going to cost almost double the original cost and I have no idea if my flight is going to be reinstated. I don't want to book another flight and not need it.

I think clearly what has happened is the live chat agent left my booking open when speaking with another customer, cancelling my booking thinking it was theirs. The fact that the company has immediately told me I must have done this and not even tried to fix the problem I think amounts to an attempt to gaslight me - but at best is just really [censored]ty customer service.

i have bought Airline tickests Booking id [protected] but i have not received ticket No and airline has not received payment which i paid to Bravofly

I am complaining about my recent booking with Bravofly, I booked my flights with them from India to USA for my parents, unfortunately, my parents were tested positive for Corana virus and they could not travel. I am trying to reach out to them to get my refund for last coupke of days, they dont reply via email and when I call them they keep saying the out management team is working on it. I need money as I have 2 kids and family to look after, these guys dont understand the issue, Please can someone help?Booking ID: [protected]

I booked a flight for two people from Oslo to Amsterdam flying on June 29. A cruise cancellation and rescheduling necessitated changing the flight cities and dates. I called Bravofly several times, asking for their help. They said they had to get approval from the airline to make any changes. I changed that flight to June 28 and from Copenhagen to London Gatwick. Again, I was told I had to wait for approval from the airline. I received two phone calls from Bravofly in the middle of the night. One was at 2:56 am on June 2, the other on June 3 at 5:59 am. At that time I was told that I would be charged $246 - by the airline - to make the change. This is in addition to the $267 I'd already paid for the original flight. I spoke with the airline, Norwegian Airlines, to see why I was being charged so much to move to a different flight. At the same time, I was looking at Norwegian's flights when I saw the same flights I was booked, available directly from the airline for less than $60.00. I'd been charged $513 for the same flights. Because I paid extra for the Premium Service Package, Bravofly didn't charge me their change fees. When I spoke with Norwegian, they could not tell me what those charges were for. Perhaps Bravofly made them up or conspired with the airline to charge ridiculous fees.

I cannot begin to express my frustration and disappointment, primarily for the loss of that much money. Had I gone directly to the airline, I would have saved over $400. I've never seen or heard of a "travel agency", which bravofly claims they are, treat customers so poorly.

I bought tickets from Stockholm to Edmonton 5th maj and then it canceld. I bought 4 tickets for 29 518 SEK but they gave me 28 426.

I didnt cancel the tickets it was bravofly then why you talk my mouny?

Please refound the reast of my mouny. Thank you.

Aliya Abdulahmad

My flight has been changed as a result I could not go to India for my friend's marriage.

Booking Id:[protected]

Name: Rahul

My parents Accidentally cancelled their flights because they just wanted to change the date and time as they realized their vaccinations were not up to date and so my older parents cancelled thinking they could reschedule as they live abroad they done this without my help. They have lost $3,753.86 aud. this is due to the unpredictable times of covid restrictions. I have not seen my parents nor has their granddaughter in 3 years and all they want to do is to reschedule their flights but are only being given up to $500/$600 in travel vouchers. for a young family abroad we can not afford to loose this money for our parents and all we want to do is change dates or if possible get the full refund and rebook.

kind regards,

Leanne Horner

(NOTE: we are happy to pay for anything extra to do this but juts need that full money back)

! have also touched base with consumer rights and complaints australia, who are working with me.

My name is Morrigan Biscoe, I have booked returning flights from Brisbane to Colombo through your company.

Originally my partner was booking the tickets for me from Sri Lanka, with his own email address and bank information.

He had trouble as the website froze on the page were you confirm the payment, not allowing him to enter the one off code sent to his phone.

I then tried to book flights from Australia using my own email and bank information, which was successful and I recieved a confirmation email with ky booking number [protected].

The following day, my partner was debited from his bank account and sent a confirmation email.

He tried contacting his bank and launched an investigation trying to have the money retracted, and he passed on the contact information for the ticket to me to resolve.

I contacted Bravo using there "help" centre and asked for the ticket he had purchased to be cancelled, I used his email and the booking number [protected] from the forwarded emajl he sent me, they then cancelled my ticket ([protected])

I am concerned that I wont recieve a full refund when the error that occurred was on the companies behalf, and would like some assistance around the topic.

I have done everything in my power to communicate the issues that have arisen and am frustrated at the lack of accountability on Bravo's behalf.

Me and my partner exist on a very limited income and having the cost of 2 tickets when we only expected to budget for 1 has put us under financial strain.

My trip is planned for the 26th of May 2022 could you please communicate with me as soon as possible, so that I can make nessacary financial adjustments if our refund will not arrive before then.

My email is biscoe.ct.[protected]@gmail.com and my mobile number is [protected].

Bravofly under the lastminute deal company is a scam. I can confirm typing in the right information for my parents name and date of birth. The ticket never captured my parents Middle name that was filled out by me and also the date of birth was moved by a month. All this was their fault and they had me go in circles for weeks and also ask for more money to make the fixes. Ridiculous deceptive services.

14th May 2022

Booked two return flights from Brisbane, Australia to London, UK. Selected "Classic" (apex) option and said "No" to all the added extras, total cost was AU$3349.21

When the confirmation email arrived it had been put through as a "Fullflex" package at a total cost of AU$3846.14.

This is a clever scam because normally there would be no evidence to show that it was not what you selected. However, I took a screenshot of the booking page before submitting it.

As other have stated; it is impossible to contact anyone using email, phone or online chat.

This is fraud and I am tempted to take to straight to VISA but then I would have to lose this flight and rebook. Would prefer not to do this

TOTAL SCAM DO NOT BOOK THROUGH THIS WEBSITE!

I booked a flight and bought all of the packages so that I could get free flight changes and free cancellation etc.

First of all, when I wanted to change my flight I had to submit a request and then I heard back a couple days later that my request was approved and then they sent me an email where I could either approve or decline the request and I clicked approve multiple times but they sent an email a couple days later saying they didn't get a response from me (even though I clicked approve multiple times) and that I would now have to pay a higher air fare because more time had passed.

At this point I was done with the company and decided to book directly through the airline (Volotea) themselves who were great. But I still wanted a refund because I would no longer be using this company. I called the number and after going through multiple confusing menus I was able to talk to customer support and they told me that I was not able to get a refund at all because that was "their agreement with the airline". So it was a total scam that they allowed me to pay a bunch of extra money to get a refund when they wouldn't even give me one.

DO NOT USE BRAVOFLY! Book directly through the airline website or use a different service.

My booking is [protected] with Bravofly and we were to take a flight in 2020 which offcourse couldn’t get materialised due to Covid-19 flight bans.

I have been writing, calling to this complaint all in vain till now and all I get is excused, wrong commitments and lies.

I want my refund and I am tired now of follow ups and feel cheated in this process by Bravofly

I booked a flight and paid the extra fee to change the flight date if I need to.

After a few days I requested to change the flight date.

They sent me a quotation with new schedule and price adjustment fee , I accepted and asked them to process the quotation. After a few days they sent an email saying that price is changed and they are unable to confirm the change. And then they sent the 2nd quotation, I accepted it right away, but after two days again they said price is changed and they cannot confirm the change. They send me the 3rd quotation , as you can guess, again they said they cannot confirm. Now they’ve sent the 4th quotation with higher adjustment fee. Why confirming the change should take few days ? Why can’t you process your own quotations ?

I called them them every day , their costumer service is useless.

I’m so frustrated and angry , this company is a SCAM. I do whatever I can to reveal their true identity which is BS and SCAM.

Dear Sir,

Have a nice day!

I am writing this email to highlight on an important issue which is my tickets refund.

Please note that I had booked tickets for me and my family (4 passengers) on SAS airlines via Bravofly agency. My round trips supposed to be from on 14 June 2022 from Beirut to Stockholm and to be returned on 29 July 2022. (Attached files for your kind reference). But due to mistake I had been made I decided to cancel our tickets keeping in mind that my tickets are flexible and refundable.

I followed the procedure and approached the agency and proceeded with the required formalities to cancel my tickets, then I recieved confirmation from Bravofly on the same day (12 April 2022) that they will compensate me with 13090,38 Kr.

I confirmed this via email and awaited to get the said amount.

I tried to approach Bravofly many times and discussed my case in order to pay back my money but in vain. Moreover I approached the contact number in Stockholm but they disconnect my call while I was speaking with them. Therefore I decided to write to SAS airlines directly hopefully you can assist me to get my money back especially the cost of the tickets have been refunds from SAS airlines to Bravofly as per procedure, I believe.

Bravofly booking number: [protected]

Below are passengers details:

Mohamad Elhaj E-ticket: [protected]

Marseil Alsaeed E-ticket: [protected]

Rashid Elhaj E-ticket: [protected]

Linn Elhaj E-ticket: [protected]

PNRSTJ46A/UKQLVC

I am looking to hearing from you as soon as possible.

Thank you in advance.

Your Sincerely,

Mohamad Elhaj

[protected]@hotmail.com

I ordered a ticket from new delhi (india) to jfk (new york) on 9 may to 2nd june.

The bravofly website mistakenly printed my dob, isuue date and expiry date (passport) wrong! I asked there chat representative to do the needful as my flight time is close he assured me that it will be done in time by concerened department. No action was taken. Today I got confirmation of ticket with wrong initials. Again... I called chat representative "arjun" he again assured me the things will be resolved. Dear bravofly you think we passengers have this much time... I asked him to give any suitable no. In usa, he gave me uk no. My booking id is [protected].

Iam requesting again to resolve this issue asap.

[protected]@yahoo.co.In

I booked a flught this morning from kaula laumpa to Phuket $385 AU. After booking 2 minutes later I recieved an email saying it was canceled I will recieve my refund with in 2 days.

No explanation what so ever. Money was taken and not returned. Why would take the money out then cancel?

I booked through skyscanner. As everyone knows these days its hard to contact anyone when this happens. They dont care.

i booked a ticket ,, after clicking conferm ,, the site changs the date to one month earlier , then you realize that you don't want this ticket and you want to change it ,, after that you find a terrible price then you click the glory button CANCEL , then you'll reciveve a call conferming your cancellation -40$ non refundable the call will be from Italy ,, Monako , afterwards you will get a E-letter on your email tells you click to refund afterwards they'll tell you there is a problems due to (Bla - Bla - Bla) from turkish airlines to covid to weather ,, reasons never ends ,, and the money you never see!

how there is no authority

I booked through Bravofly, Part of Lastminutes company, From Euro Wings fly to Dusseldorf, Germany, the flight cancelled due due to heavy fog and the airline refund my around 557 Pounds to Bravofly but Bravofly and Lastminutes claimed that they have refunded the money but i did not got my money back since January 2022, and i sent several email included my bank statement from the bank officially showing no transaction from bravo fly so they STOOL my money! I have all the evidence of chat box with their agents and all emails. i strongly do not recommend using Bravofly or anything related to lastminutes! Pay extra through officials airline rather than loosing all your money like what happens to me.