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Brave New Look Customer Service Contacts

237 Kearny Street № 9091
San Francisco, California
United States - 94108
Mon8:30 AM - 10:30 PM
Tue8:30 AM - 10:30 PM
Wed8:30 AM - 10:30 PM
Thu8:30 AM - 10:30 PM
Fri8:30 AM - 10:30 PM
Sat8:30 AM - 10:30 PM
Sun8:30 AM - 10:30 PM

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Complaints & Reviews

Brave New Looknever received item

Originally ordered item in July and charged to my credit card then. They sent me a USPS tracking number which was never updated or left their facility. I contacted them they said USPS must have lost it, they would replace free of charge plus not charge me shipping(which I do not know how they could when it never shipped). Again on August 24 they created a new tracking number and advised me it was shipped and again it never left their facility. It is now September 13th and they again are going to replace free of charge and allow 2 to 4 weeks for shipping. At his point it should be FREE and WILL SHE EVER GET IT!!! (this is a gift)

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    Brave New Lookyou are not a reputable company!

    I ordered personalized memorial bracelets for myself and as gifts for a couple of mothers that have become friends from my Grieving Mothers support group. I ordered them on Saturday evening and on Sunday I noticed on my PayPal confirmation that it said I ordered 4 of the same exact bracelets. I looked at my cart and made certain that each personalized bracelet was correct before placing my order. So I contacted you through a phone number, only I couldn't speak to anyone to correct this error before it was too late. I had to leave a message with my name and email address. The two responses I received were callous!! Upon reading all the poor reviews about your "company", I now see that your emails are not personal responses, they are electronically pre made emails. Everyone receives the same poor responses from you, saying that it's in the process of being made and can't be changed or canceled. Who's Daphne T.? Is that the name of your computer? Because it seems like everyone receives the same responses from the same name! I'm so glad that I paid through PayPal and filed a complaint with them because by the reviews I'm seeing, people are not receiving either their items or their refunds from you! I don't expect this to be posted if this is through your so called "company"! On one of the review sites, you only resolved one issue out of 177! Those are not good odds, to say the least!!! You are not a company, you are just someone, or a group of people scamming decent hard working people out of their money!

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      Brave New Looklegging order

      On June 30th, I ordered leggings from Brave New Look - Order #1387603 my card was charged. I learned in the past with them, orders take forever and I live on the other side of the country. I knew what to expect with that. What I wasn't ready for ... My order ships and spends a week crossing the US via the USPS. Somehow, it got sent to the wrong zip code, gets returned to Brave New Look. I have to track it to find out, track # 92748902074016543400011144.
      No one from Brave New Look has bothered to reach out to me. I can't reach anyone there. It is August 22nd and I have paid for leggings(almost 2 months ago) that I don't have and can't get anyone to resolve the issue for me.

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        Brave New Lookbracelet

        I ordered a bracelet and it was charged to my account 7/26/2017 and have Not received product yet (8/7/17) and suddenly all emails to and from you have disappeared from my email account, so I have no way of finding order # to track this purchase> Your site offers no way of contacting you by phone. The purchase does show on my card statement - if I don't hear something from you with next 2 days I will be contacting my attorney. Valerie Covault
        1403 5th st
        Orion, IL 61273
        [protected]
        Thank You!

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          Brave New Lookgrandson baseball bracelet

          On 06/06/2017, I ordered & paid for a bracelet ...It seemed to be taking forever to arrive...I tracked the pkg...Claims it was delivered but I did not receive it...Attempted to contact this lousy "business"...Was ignored and then repeatedly told to check my yard, porch, with the neighbors and the post office by Daphene T. ...All of which I did!!! To date, still no bracelet...This scam of a place is refusing to replace or refund !!! So eventually they make their money by being cheaters, liars and thieves !!! Call your credit card company & dispute the charge...I am...Maybe if enough people stick it to BNL, they will feel what the customers feel and go out of business!!! It is a scam...Arrogant, rude, very poor customer service...Daphene T. seems like a robot with a scripted reply button...Cheaters...Horrible !!! Beware !!! Claim "custom made"...No specs or measurements...How custom is a simple bracelet?????????? Only "custom made" about these people are their custom made lies, stealing and cheating character traits!!! I'd love to know who owns this jip joint...How does he/she sleep @ night? This posting will stay online a long time, your kids will read it and GOD has a long memory!!!

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            Brave New Looknametag holder

            Ordered a keychain for a girlfriend for becoming a Physical Therapist. I wanted to get her something as a graduation gift, and ordered it 6 whole weeks before she graduated. The website says 2-4 weeks until your item ships. I thought, okay... 4 weeks, 1 week transit. 5 weeks total.

            Nope! Going on 8 weeks now with no product. I've emailed multiple times, asked for a customer service number. They responded that they have no customer service number. PEOPLE - CUSTOMER SERVICE IS THE MOST IMPORTANT PIECE TO YOUR BUSINESS. It is 100% necessary to have a phone number for your customers to call in. Their marketing appears as if the company is well-known, but they are a terrible "company".

            I will absolutely, positively NEVER order from these people again. In fact, I wish someone would go and shut them down. They don't deserve any profit from a sole person.

            I feel terrible if anyone orders after seeing all of these complaints about their service.

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              Brave New Lookorder never shipped/ emails ignored

              I ordered a sweater in early December with an estimated delivery a week before Christmas (it was a gift). It never arrived, so I emailed multiple times in January to follow up or just cancel the order. No response. I emailed several times in February as well... no response. March, same thing, no response. I finally received a response in late April that the order had accidentally been lost during the shipment process, so they were re-making it and re-shipping out- projected arrival mid-May. I emailed back that I would rather cancel the order since the item is a SWEATER and it is no longer SWEATER WEATHER (and also it was meant to be a Christmas gift), but, you guessed it, no response. The sweater was $60. The company does not have a telephone number, so the only way to reach out is via email or the "contact us" form on their site. I tried both. I also tried commenting on their facebook page, but my comments were simply deleted. This company is a scam, do not order from them.

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                Brave New Lookjrt leggings

                Ordered JRT leggings 11/9/16. A month later, I contacted BNL to find out where they were. Got a blow off about behind on production...yada yada. Asked to cancel order, then was told they were already in production. Right.Ten weeks after ordering I got a piece of crap with some 60's design on crap material. I called the number on the package and it was not even BNL, but the sewing company, who is none to happy about all the calls they are getting. I have all evidence to produce to BBB and whoever else can shut down this scam operation. Shame on you. The company I called gave me number to contact 'owner'. Called that POS and conveyed my thoughts. See leggings below. NOT Jack Russell Terriers. NOT leggins material. NOT happy.

                jrt leggings

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                  Brave New Lookcanadian roots leggings

                  Have been trying to exchange these for 7 weeks. Just had a call with customer service where we were told twice that my hips are too big for the product. Extremely rude csr. I actually have very small hips. Am a size four. My issue is the material is of a lower quality that I am used to, and it stretches so much that the black looks see through. I would like to exchange for a larger size. But regardless of that, the call service you use is horrible and offensive and we will be lodging a complaint with the bbb because no one should be talked to like my husband and I were. I am just completing my yoga teaching certification and I will be certain to pass along my experience with this company.

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                    • Sp
                      Spammywi Aug 01, 2017
                      This comment was posted by
                      a verified customer
                      Verified customer

                      You were able to get a phone number for this place? I can't find one. Can you share that number please

                      0 Votes

                    Brave New Lookleggings

                    Well, I wished I would have looked at the reviews prior to ordering those:(
                    I ordered in Jan. was charged but didnt get them until first of April and never
                    did get a tracking or message of what was going on:(( I was about ready to
                    dispute the charge, but I found an email for them and emailed them.
                    They said their production was running behind, I should receive soon.
                    that took another couple of weeks.
                    Anyway, I finally got them, BUT, thank GOD I ordered a size larger !!!
                    I could hardly get my self in them even at that:(((((((((((((((( I had to
                    put them on for a couple of hours a couple of days before I wanted to
                    wear them, as I ordered them for a special event. Uhh. You've been
                    warned! and really way to expensive!!!

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                      Brave New Lookorder is missing

                      In mid March I bought a pair of leggings from Brave New Look and did not receive them. It is now mid April and I still have no information or updates and have no idea what to expect.
                      Also, I did not receive a tracking number and already sent them a message asking Brave New Look to give me my tracking number. They did not reply.
                      Please I need help and maybe someone knows some extra contacts. After reading all these reviews I feel sick and scared.
                      This site is not safe, do not buy from them.

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                        Brave New Lookproduct not received

                        On April 3rd, I ordered 2 pairs of leggings and received only one. Sent many emails to the seller and no response. I have also posted a comment on Facebook and it was deleted. This is bad customer service and I'm almost ready to call it a scam. Order # 1346368

                        This is the last email I received
                        "Hi Rachel,

                        Thank you for your patience while we reviewed your request! Unfortunately, since all of our products are custom made-to-order, we aren't able to refund or exchange outside the policies set forth in our Terms of Service.

                        We apologize for any inconvenience this may cause. Please let us know if you have further questions, as we'd be happy to help!

                        Best Regards,

                        Daphne T."

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                          Brave New Lookleggings

                          I ordered 2 pairs of leggings from Brave New Look. One pair for my daughter and one pair for me. We are both a size Small/Medium when I finally received the leggings in the mail the leggings were SO small we could not even get one leg in! It goes up to our calf and won't go any further it's so small! Also the stitching is coming apart and the material is horrible! I contacted the company to tell them that they sent us the wrong size (even though it says MED on the pant) it's more like a XXXsmall or a child size Med? Anyways they told me that there is NO return or exchange!! I have asked very nicely for a phone number to contact a live agent and they don't reply :( I spent over 100.00 (I am from Canada) and it was US dollars I spent. I did not really have the money for this but because they were so different I just had to buy them!! As upset as I am about getting ripped off I feel the need to let people know so they don't go through this!

                          this is the letter they sent me...

                          Hi

                          Thank you for your patience while we reviewed your request! Unfortunately, since all of our products are custom made-to-order, we aren't able to refund or exchange outside the policies set forth in our Terms of Service.
                          We apologize for any inconvenience this may cause. Please let us know if you have further questions, as we'd be happy to help!
                          Best Regards,
                          Daphne T.

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                            Brave New Look — brave new look baseball leggings

                            Feb.21/17 I purchased 2 pair of baseball leggings. Small and Medium. The sizes are way too small! The small...

                            Brave New Lookordered leggings

                            I ordered a pair of leggings on December 1, 2016 I never received them so I emailed in January after I got a tracking number on, y to find that the item has not even shipped. My first email I got a reply saying sorry more people ordered then excepted and that my order would be shipped out shortly. I emailed again in February telling them I still have not gotten my order and to cancel my order. Again I just got a reply saying sorry I'll get my order shortly. I have now called my credit card company and put in a dispute for this.

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                              Brave New Lookorder# 1308616 basset hound leggings

                              I ordered a pair of leggings on December 9th, hoping they'd arrive by Christmas. Several weeks passed and I still have not received. So I emailed the company since they don't have a phone# anywhere on their site so you can actually talk to a human representative. I've sent a total of 8, yes 8 emails hoping for a response but to date I have heard nothing back. They got my payment but haven't sent me the leggings.
                              On 1/6/17 a mailing label was created, and here it is another month has passed and I still have not received the leggings. In fact, the tracking shows nothing has transpired since they created the mailing label. What takes it so long and why won't they respond?
                              I want to cancel my order but how? I want my $$ credited back but how unless I cancel the order and they don't give instructions on how to cancel and no one ever responds.
                              HELP !

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                                • Ca
                                  Cairns Tishman Mar 13, 2017
                                  This comment was posted by
                                  a verified customer
                                  Verified customer

                                  well the best thing to do is call your credit card company and tell them you never received your order, The credit card company will be more than happy to reverse your charges. Thats what Im doing today.

                                  0 Votes

                                Brave New Lookhuskies on huskies leggings

                                I ordered these in December, knowing they would not ship until January. On January 6, 2017, I got an email with a tracking number saying the order had shipped. When I click on the tracking number, I find that a label has been created but that the product has not shipped. I have tried contacting them several times, but have not gotten any response whatsoever. It has been 20 days since my order supposedly shipped and nothing.

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                                  Brave New Look — my order

                                  I placed a order on the first week of december. I ordered cheerleader leggings order #1310173. On january 17...

                                  Brave New Look — where is my order!

                                  I bought a pair of leggings from this website www.bravenewlook.com and did not receive anything yet! It wa...

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