Menu
Write a review
File a complaint
SHEIN USA Profile

SHEIN USA

m.shein.com

Learn how the rating is calculated

1.3 1 Review 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

SHEIN USA Reviews 1

ComplaintsBoard
N
12:11 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

SHEIN USA - Shein marketplace credit card fraud

I have been purchasing Shein clothing and home textiles for approximately a year. I appreciate it the styles and affordable pricing of the items I received. I found the clothing to be of decent quality. Home Textiles were usually cheaper materials and smaller than presented on the website. My issue is that recently a purchase was made through a vendor...

Read full review of SHEIN USA

SHEIN USA Complaints 2

ComplaintsBoard
M
11:50 am EDT

SHEIN USA Dress/shoes

It was raining in my area last night and this morning. The driver left my stuff out in the rain ON MY DRIVEWAY when everyone has a patio that’s covered and he could’ve easily walked another couple feet so it didn’t have to sit in the rain! Now all my stuff is wet and the boxes have damage.

DO BETTER GET SOME BETTER DRIVERS WHO RESPECT OUR SHIPMENTS

Read full review of SHEIN USA
Hide full review
ComplaintsBoard
M
12:36 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

SHEIN USA Speedx

I have 2 packages that weren’t delivered to me even though I was notified that it was. I placed 2 orders, one on June 26 and one on June 25 and I still haven’t received anything. I tried using customer service on the shein app but it didn’t help at all. I tried tracking my packages but all it says is “package was successfully delivered” when I haven’t received anything.

Desired outcome: I’d like my packages to be redelivered.

Read full review of SHEIN USA
Hide full review

Is SHEIN USA Legit?

SHEIN USA earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds SHEIN USA to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, SHEIN USA is known for their high standards and safety. If you're thinking about dealing with SHEIN USA, it's wise to check how they handle complaints.

A long registered date for m.shein.com can be seen as a positive aspect for SHEIN USA as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of SHEIN USA's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

M.shein.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

M.shein.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

M.shein.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • The presence of an iframe in m.shein.com, iframes can be used to embed malicious content, such as phishing pages or ads that contain malware, so it's important to be cautious when interacting with websites that use iframes.
  • M.shein.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The m.shein.com may offer a niche product or service that is only of interest to a smaller audience.
  • SHEIN USA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to SHEIN USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Overview of SHEIN USA complaint handling

SHEIN USA reviews first appeared on Complaints Board on Jul 8, 2023. The latest review Shein marketplace credit card fraud was posted on Jan 15, 2025. SHEIN USA has an average consumer rating of 1 stars from 3 reviews. SHEIN USA has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. SHEIN USA Contacts

  2. SHEIN USA social media
  3. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 11, 2025
SHEIN USA Category
SHEIN USA is ranked 267 among 689 companies in the Fashion and Style category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.