Hyundai

When I asked what the price included I was told vehicle registration, sales tax, and the price of the car. Then when I came up with a number that was almost $2, 000 less than the dealers, they decided to add bogus fees such as security etching, document fees, internet fees, and a reconditioning fee. I said when I asked you about the fees why didn't you mention those? He said let me talk to my manager and see what we could do. He still came back with a higher number than mine and when asked to speak to his manager, the manager got on the phone and said how would this number work for you. I said fine. Then when I thought that was settled, he called me up and said no it would be the price the salesman gave before. So, I asked what changed, I thought we agreed. I asked to speak to his manager and said he should honor what the manager said. He then gave me over to the manager above the salesman and said if you don't buy it someone else will. Then when I tried to call about a question, the salesman was never available. If the car wasn't so rare, I would have taken our business elsewhere. I would never recommend this dealership.

I had service at this dealership for 2 years without an issue but will not be returning ever again because of gross incompetence by the service techs. On 3 consecutive occasions they failed to pull my tires from storage so they could be installed on time. The first two times this happened, no one notified my until I came back to the dealership to pick up my car and did nothing to help until I complained. Each time this happened I was told the week before that my tires were ready to be installed yet mistakes consistently delayed my service and forced me come back multiple times for a simple tire change.

Service was appalling, staff were frequently unhelpful and inconsiderate and did not respect my time. I would not recommend this dealership to anyone.

I recently took a new job overseas. Before leaving the states, I contacted Hyundai Motor Finance to see if I could turn my lease vehicle in four months early without an early termination charge if I paid the full lease commitment of 36 months. I was told that I could do so. I turned my vehicle in on February 4 and made my regular March payment online. After that, I received a notification that I was being charged $400 for an early termination fee. I tried to go online and make my regular April payment, and Hyundai Motor Finance suspended my account to block me from doing so. I have since sent them a check for $297.25, the cost of the remainder of my lease payments, as I originally had said I would.

I think it is absolutely ludicrous now that I am being told I am subject to an early termination fee. I have paid my lease in full, and Hyundai gets the vehicle back EARLY, which means it has MORE value to you since I will not have been using it during the past three months of the lease. If I had been originally told what I am being told now, I would have put the car in a garage with a friend and turned it in at the end of the lease period. I strongly object to this unfair, poor business practice, and will contest it with whatever appropriate governmental and consumer advocacy agency exits. Social media is a great forum for sharing personal experiences with Hyundai that are absurd and unfair. I had contacted Hyundai in advance to see if I could do what I did and I was informed that I could indeed just return the car and pay the remaining lease with no early termination. I was told that if I DIDN'T pay the remaining lease payments, the car would be sold as auction as you mentioned. But I have paid the remainder of my original lease obligation. What they are telling me now doesn't even make common sense.

There is no regular reliable mail service in the Philippines where I live, and phone calls to the company would be prohibitively expensive, particularly when you are left on hold for 30 minutes before you get a representative I have sent countless emails trying to communicate with someone regarding this mess, and no one will respond other than to say call their customer service number. Their online email contact fields only allow for 500 characters, so it has taken multiple messages to them each time I have tried to communicate.

I was also notified of charges for excess wear and tear though I took superb care of the vehicle. I requested that they email the details of why I was being charged for excess wear and tear, and they have said they are unable to email me that information. I am very surprised about this charge. I took extraordinarily good care of the car with regular service. I even replaced the tires with ones with more than adequate tread life. The only issue I know of was a broken mud flap on the front right tire wheel well, but $400 seems like an excessive charge for that. I had leased a Honda prior to the Hyundai, and had absolutely no charges whatsoever related to excess wear and tear and the tires on that car would no longer pass inspection. I am very curious why Hyundai would make the end of what was a relatively good experience so utterly awful, unpleasant, and anti-consumer like.

Prior to this experience, I would have given Hyundai high praise and recommended it for leasing. The vehicle was good, and I was able to make automatic payments directly to Hyundai without any problem, on time. I took immaculate care of the car, and communicated with the company prior to my move to be sure everything would be done appropriately. Being given a different message now about returning my vehicle and being charged for excess wear and tear has completely turned off what was a very satisfied customer who would have definitely remained a loyal one for my next vehicle purchase. If I were CEO of Hyundai, I would definitely start reevaluating corporate practices and how customers are treated.

I have asked Hyundairepeatedly for the name and email address of someone who would at least communicate with me via email since I am now in the Philippines I wish to communicate with that person directly regarding this matter to try to get a resolution, but all I get are automated responses to call their customer service number in the states. I even emailed the dealership where I got the car for help in getting contact information, and they have just ignored me as well. What a company!

On Sunday the 22nd of February at 7:45 Eastern Standard time I received a phone call from legal services saying that my car needs to be picked up, and by the state of Massachusetts I had to surrender my vehicle. I am delinquent in a payment, so i figured if i coperate and let them take my vehicle, we would be able to work things out, today is Thursday the 26th of February and my car is still in a tow company parking lot, while these people take their sweet time on telling me whether or not I'm aproved for a reinstatement. The representatives are by far rude, and no assistance. I can't even explain myself without one of them saying "mam, your going to have to wait." These people have no record of that man calling me on Sunday, they dont know what happened. So, to them i basically willingly gave up my car. Hyundai was one of the only dealerships that was willing on assisting me with a car, but now I feel like maybe this was the wrong dealership to do business with.

Although I love my car from Hyundai, the leasing experience has been HORRENDOUS. I have had to move out of state twice, and trying to get my car registered has been an awful ordeal each time. The fax number they give you for title changes does not work. I tried it when I moved to NY and now WA. Customer service has improved some, but they are ineffectual as I can't speak to anyone in the Titles dept to let them know the fax # does not work. Each time I've had to fedex my title request to ensure it even arrives and goes to the right place. It takes a minimum of 2 weeks and they don't tell me how they will send the title copy so I have to call the local DMV and ask if they recieved a fax or mail. It should not be this hard to get a silly copy of my title. It's RIDICULOUS. Leasing has been the worst experience with this company. I wish I could just drop the car off and walk away, even though I really enjoy the car.
NEVER LEASE A CAR FROM HYUNDAI!

I purchased A BRAND NEW Hyundai from Amanzimtoti branch, Kwa Zulu Natal.I noticed oil leaks on my driveway. I thought it was from another vehicle and never bothered about it until a friend who is a panelbeater indicated that this vehicle was previously involved in an accident as the colour on front bumper differs from the overall colour of car. As I had never taken the vehicle to any panelbeater I suspect that the vehicle was damaged by Hyundai and sold as new. I reported this defect to Amanzimtoti branch but to no avail. the Hyundai has approximately 30 000kms on clock. I would like to know from Hyundai head office who can assist me further as no positive feedback from Amanzimtoti branch is forthcoming?

Hyundai: If I can save you the trouble from leasing from Hyundai, then please listen carefully. I have always leased my cars. Ford, Volvo, Saab, etc. I've NEVER had an issue with a leasing company..process has been flawless. Hyundai Financial has been an absolute nightmare. At lease end, Hyundai send out a 3rd party to look over your car. There is no wear and tear allowed for a 3-yr lease. The 3rd party company spends 1 1/2 hrs going over your car with a magnifying glass (true!) and then hands you a bill for $3, 000. If there is a pen mark on your seats, then you have to replace the entire fabric on all the seats. They then tell you that this is just a guide for you to get things fixed and this will never go to Hyndai. That's a lie. We took the car to have the ridiculous list addressed, spent hundreds of dollars getting tiny scratches out, the pen mark on the fabric (there were no dents, tires were brand new, etc) and faxed over the complete report to Hyundai. The car was in such perfect condition that when we turned it in, the dealership leasing manager called the sales manager and said they needed to buy this car. A month later we get the $3, 000 bill from Hyundai. They DO NOT send someone out to look over the car after the work is done. They go completely off the original work their 3rd party sends them. We submitted our receipts 3 times and they told us they didn't like the wording on our invoices and suggested we wrote it ourselves! I said "feel free to call the company that we paid hundreds of dollars to who worked on our car 3 days"...the detail shop called us, said Hyundai was extremely rude and that was the end of that. Three months later on Christmas Eve morning we get a call from a collection agency that says we owe $3, 000. We now have to hire an attorney. STAY FAR AWAY FROM HYUNDAI!

On October 22, 2014 I sent in a payment of 912.21. My normal payment is 586.13. I mailed in the payment since hyundai's website is hit and miss working. They recieved and posted my payment on October 28th. They missapplied my payment for a payment to principle. Collection calls occur between 3 and 6 times a day not only onmy phone but my moms as well. We have called weekly to resolve the issue. 4 times we have been told by hyundai that this is a computer issue with promises to resolve. 4 seperate tickets have been put in their system to correct my payment with no results. The harassing phone calls are not stopping, they cant seem to get it right and they continue to charge me late fees.

THis is what I posted on BBB.com:

In March 2014, I went to Arapahoe Hyundai to buy a car. I went to this dealership because my ex and I had purchased a vehicle there and had had 2 vehicles serviced there. I figured that I could trust them with this major purchase. I let the salesperson know that I had never bought a car on my own, and explained I needed a car with an $x/mth payment. He showed me cars all day long. Just as I was about to leave for the day, the salesperson pulled out the perfect car. A 2007 Sonata with very low miles. I asked for the CarFax, he looked at it, nodded, and changed the subject. I had asked for the CarFax for every vehicle before this one and trusted that when he looked at them and didn't hand them over to me to review, that he had previewed the information on my behalf. The sign on the dealer's door said to ask for the CarFax. It didn't say "ask for the CarFax and read it because we won't always be honest about the contents of the report" I know, I am too trusting. Lesson learned.

I drove the car, liked it and said I would buy it. Approx 30 days later the air bag light came on. I took it in to be serviced and they said the connections were loose under the seat from when they detailed the car for me. I said that was odd, because it had not been detailed or washed for me. It worked fine for a while but then it came on again. I was then dating a Sr. USAA vehicle appraiser who said to ask for the code this time. I was advised that it was a seat belt mechanism failure. My friend told me that more than likely indicated that the car had been in a wreck. He asked me to make an appt with the sales manager. We met with Darrick Edwards who said that the CarFax showed the car had been in an accident, but that the reports don't show the extent of the damage. I indicated that had I known it had been wrecked at all, I would not have bought it, and that I felt that as a single, divorced, woman, I had been taken advantage of and I wanted to return the car. He said he would look for other cars on the lot to swap it with. Long story short, there were no other cars and no solution was being put forth. I requested to meet with the General Manager.I was offered $2K less than what I paid for my car which I thought was too much to pay since I would not have bought it had I known it had been in a wreck. After multiple attempts at failed negotiations, I drafted a letter to David Zinsmeister Jr, and delivered it personally to him. He read it right then and after much back and forth asked to see the car. Much research was done using USAA's systems and it was clear the car had almost been "totaled" but was repaired in the end. David wanted to see where the repairs that had been done, were done incorrectly, per my appraiser friend. I showed him the areas that didn't meet up properly and he said that he would agree to pay me $1K less than what I paid for the car. I shook on it and agreed not to post negative reviews online. David worked on the paperwork and I signed a credit card slip for over $2K so he could get the title from the bank. I expected the other $1K to show up as a credit or as a refund. It didn't. I asked for a refund and was insulted saying that I signed the credit card receipt so I knew I was paying $2K. My letter to him states that I was not agreeing to $2K, so I can only infer that he knew he was charging me $1K too many. Not getting anywhere and after being hung up on by David Z., I contacted Hyundai USA who didn't help at all other than tell me they were sure the dealer would make this 100% right. Since he refused to, I posted reviews online with my story. I received a reply from one review site from David asking me to call him. I told him that I would be happy to send him my address for the refund, but was unwilling to negotiate and be hung up on again. Since then, I have moved out of state and have been looking for employment. I am now taking some time to get this story submitted to BBB.

Consumer's Desired Resolution:
David Zinsmeister Jr agreed to take my car back for $1K less than what I paid for my car. He charged me $2K. I want $1K back to right that wrong. At this point, since this dealer has caused me so much anxiety and wasted time over this car sale, I request an additional $4K to settle this case. I therefore request a total of $5K. Lying and taking advantage of any customer is flat out wrong. Lying and taking advantage of long-time customer who in addition, is a single mother who just got divorced is plain immoral. This dealership needs to push the reset button on their sales practices and on customer service.

I took my new 2014 Hyundai Accent for its 15000km 1st service. I bought my car at Hyundai Wonderboom where I got excellent service. But as I work in Hatfield I thought it best to take it there for a service. The staff were excellent and I was really happy with the service and my car but as a lady driver and also knowing it just had a service I did not check for oil the last 2 months. One morning when I started my car my husband was standing next to the car and told me to shut it down now. I was not sure of his reason but did as he asked. He asked me to open the bonnet and said my engine is running hard and it should not because of the recent service. But when he checked he realized there was no oil in my car. So just a warning, don't just assume and check.

25th October 2014

Dear Sir,

Please, find attached, of what I had to endure, with Hyundai Boksburg, in South Africa.

My car is at present, with a Hyundai dealer, in Boksburg, for the seventh time already! to solve the ongoing problem with my car.

I find it unfair, and unethical, from Hyundai Boksburg, South Africa, that I have had to endure emotional frustration, inconvenience for a reoccurring problem, that they have never been able to diagnose professionally.
From the time of purchase of this car – I was told by Shane Jeacock (sales man) that within the first 1000 km if there is anything that I am not happy with and that is wrong with the vehicle to bring the Hyundai ix35 in and they will sort it out. There were a few things wrong with the vehicle; please see as follows:-
The car kept pulling to the left – so they took it for wheel alignment several times
There were small black coverings missing within the door panels - DONE
There was a sticky noise above the automatic gears - reoccurring
The number plate was loose - DONE
Cannot remember if these were all the issues.
I left the vehicle in Gavin’s care as Shane was not present. The next day I collected my car in the afternoon assured that all is well. Well it was not, we have taken this vehicle back and forth to Hyundai Boksburg WITH THE SAME PROBLEM OVER AND OVER AND OVER AGAIN! SIX times already! Hyundai Boksburg (Gavin) even put two front tyres on for us because of the continuous problem with the steering. And this did not even help.
Hyundai Boksburg cannot fix the steering as the car still pulls to the left. Hyundai Boksburg has taken the car to wheel alignment over again and to different places too;
A computer report I was told was sent to Korea technical head office and they reported that they have never had a problem like this on the vehicle model (well, there is a first time for everything)! I asked for a copy of this report through the customer relationships department and was told all reports will be given to me or emailed – WELL … NOTHING!
Also, with the sixth time that the car was in – I spoke with Anthea (the customer relationship manager) to let her know we were bringing the car in to hopefully once and for all solve the steering pulling to the left and that once that it is fixed they can do the 45 000km service too. After the third time with this car and Hyundai Boksburg, I have been dealing with Anthea and prefer too.
Now in October month, Boksburg Hyundai had the car for more than two days and when I requested them to deliver the car (because of all the inconvenience caused to myself and family without transport I could not fetch the car) I checked the service book before test driving the car again and GUESS WHAT – Boksburg Hyundai did not even stamp the service book!
When I test drove the car with my mom the car still pulled to the left – BY THIS TIME I HAVE HAD IT I cannot deal with this stress and frustration that Hyundai Boksburg have put upon me, I feel as if they have been lying to me with regards to the sale of the car from the beginning and with the progress or what the actual problem with the car is. They can have their problem car and deal with it as I do not want to deal with this anymore. I have my human rights too.
I will not deal with incompetent people at Boksburg Hyundai .
I have been in tears due to frustration and it has taken an emotional toll on me and I refuse to continue with this. It is absolutely ridiculous. I AM SICK AND TIRED OF THIS and will no longer put up with this. I request confirmation from Hyundai Boksburg that the deal has been cancelled with Wesbank as when I phoned them they told me that Hyundai Boksburg needs to cancel with Wesbank and refund them the monies.
When my husband took the car in on Wednesday morning, 22d October 2014 as I could not deal with this ongoing matter any longer he was told that the Craig does not work any longer at Hyundai Boksburg, and that Paul is now the new principal dealer.
Anyhow, Paul is convinced that they can solve the problem but I have no interest in dealing with Hyundai Boksburg at all. I don’t want the car anymore it has caused me frustration, emotional trauma in dealing with Hyundai Boksburg and the ongoing problem with the car that in the six times we took it back within a period of 3 months they have NEVER fixed the problem.
Paul told my husband that he would call either myself the next day (Thursday) or he would call my husband once he pulled out the file history on the car. Well, surprise –surprise we received NO phone call from Paul at Hyundai Boksburg.
So I decided to phone him this morning (Saturday, 25th October 2014) and he told me that they won’t cancel the deal because they can solve the problem. I got so angry and upset with him and told him that they should have solved the problem the first time I took the car back!
Why now after all this upset and now that I want to cancel the deal – I will approach my lawyer with this regard and will not leave this matter. Why must I drive a car that makes me miserably unhappy and have to deal with people at Hyundai Boksburg who obviously makes a customer feel that they not valued and have never sent me any reports as promised – which, in turn makes me feel that they are hiding something.

Surely, a motor dealer is not allowed to treat their customers like this? It is not fair and not just at all.
I do not want this vehicle as it has caused me endless grief and it is seriously causing me stress and emotional upset that I cannot handle at this point.

Please help me in having this matter resolved as soon as possible.

Thank you
Sincerely

Mrs EJ Leo
[protected]
[protected]@vodamail.co.za

My Hyundai ix35 which is over 36000km and went for service in the past two months gave me a signal on the 17 October 2014 that it was overheating and I immediately pulled over at a garage next to Hyundai and was advised to leave it there as it will be towed to the nearest service centre on the 20 October 2014. First they said it was the Thermostat which they replaced but then they said the car had a water leakage and they could not detect where its coming from. Then we had to wait for their head office cause in all the years that they have worked there they have never come across such. Then later we had to give them permission to open the engine to establish the cause and whether or not the warranty will cover. Their Head OFFICE WAS EVEN WORSE I mean really. They apparently do not have a courtesy car policy. All I know is their service is rotten and they do not know their own cars. Their warranty changes whenever there is a mechanical fault in their own side. To think that I have been referring people to buy Hyundai. I thought I will always be a Hyundai driver but after all this. I am done.

Good day,

I Purchased a 2011 Hyundai H1 on 28/08/2014 from a Hyundai dealer In Lephalale South Africa. I have had endless drama with the dealer in connection with this H1. I have had this Vehicle for nearly 2 months and still the Vehicle has not passed a Road Worthy Test due to the Tyres not being up to standard. The dealer is now refusing to replace the tyres on the vehicle as I have used the vehicle. The issue with the tyres is not the thread but that the tyres are cracked and that the rubber is peeling off. I have gotten no response from Hyundai South Africa in connection with my complaints to them.

Your comments and help will be much appreciated.

I purchased a 2011 Hyundai H1 on 28/08/2014 from Hyundai Lephalale. Till today this vehicle has not been registered as it has not passed the roadworthy test due to the tyres that are cracked and the rubber peeling off, not the thread of the tyres. According to the Manager (Pierre) he will not replace the Tyres seeing that I have driven the Vehicle for the past month and a half. According to my contract I have paid for a Roadworthy vehicle not a "voetstoots" vehicle.

On Wednesday, 17 September 2014. I called a few Hyundai dealerships to try and get the best deal for the i10 grand currently running on special. while cost comparing I received a call from the Hyundai manager(Bradley) in Pinetown accusing me of being unethical and saying I don't have the right to mention his quote because his manager has shouted at him. I told him that this is my right and that I do not appreciate his tone of voice. He did not apologise but instead he continued to say I do not understand the industry I must stay away from making his quotes fly around. I told him I won't buy the car from him anymore since he is being rude, he went on to say it's fine i can go anywhere else. I felt shaken from this accusation and defermed in character by being labeled unethical for practising my consumer rights. I reported this incident to the regional head office, I was told the regional manager is on leave until Friday. Today 19 September i have tried several times to call the manager with no success i was just told he is busy he will call me in an hour (at 11:30 am). It is now 2 pm I still have not received response, I also called the customer care center and spoke to lady called Vuyo. When I relayed my story Vuyo did not even say I'm sorry on behalf of our staff. All she said was I must find another dealer since I had trouble with this one.

Jennifer Grech is by far the worst person to deal with at this dealership. She refuses to respond to emails or phone calls in a timely manner and ignored me for an entire week because she deemed me not important enough to devote her time to. She refused to refund me my entire refundable deposit because she licenced the car I was going to buy in my name BEFORE receiving confirmation of financing. Then when I went to pick up the remainder of my deposit, the car I was going to purchase was out for sale on their lot...while still licenced in my name with my deposit in their hands! If you are looking for a reputable business manager to find financing for you, steer clear of Newmarket Hyundai, or at least from Jennifer Grech.

2012 November i bought hyundainix35. imwas told that the car is under warranty.in August i parked the car in Pimville in a yard. after starting and drove towards the gate i realised a smoke coming out of the bonnet. i called Hyundai the Glen to tow it.i was told that the clash got burnt and it cost R37000. i was told to pay R1500 for towing and gear oil. my question why shoul i pay when the car i under warranty. i am not happy. and i am prepared to take this matter to consumer complains an ti all kinds of media.
Mnisi ma [protected]. [protected]@gmail.com
Carcregistration. CF 28JR GP

This is our 3rd Hyundai - but at this time, I do not need another car. So at lease end they are charging me $300.00 for scratches that are barely noticeable. I am 4389 miles UNDER the 36k - which value is $658.35. Hyundai not only will not negotiate for the under-mileage, but charged me an additional $400.00 for disposition fee. Loyalty waiver only counts if you purchase another Hyundai - even though I currently own another Hyundai.
Needless to say - I will not by driving another Hyundai - too many other car manufacturers to return to a company thtat doesn't honor loyal customers