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Hyundai review: Vehicle car repairs, power train warranty not honored for engine oil leak, etc...

J
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6:55 pm UTC
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Visited Dealership with CAR NOT STARTING - entire dashboard lit up, 2 Drained Batteries in 10 months, Power Train Defective Engine Oil Leak not documented properly - My car is NOT OPERABLE - 60+ days have passed with NO RESOLVE from the Dealership nor Hyundai Motor America.

The problem is you did not properly document THE ISSUES I came to the DEALERSHIP with and there were NEW ISSUES you created thru carelessness, improper diagnosis for my vehicle, negligence - these issues you supposedly corrected WERE NOT CORRECTED with what you chose to do - labeled improperly, and you charged me for YOUR ERRORS $2,458 - Disgraceful. So, technically you DID NOT SOLVE THE ISSUE with what you chose to do without my PERMISSION.

My entire Zurich Contract SOLD UNBEKNOWNST to me at the time of my Lease Buyout at Delray Acura / Delray Hyundai in 2021 was NOT ENTERED into the HYUNDAI database - so there was NEVER a record of this extended contract of $10.357.15

The Dealership used the ENTIRE AMOUNT - on some repairs that seemed erroneous upon examining them AFTER THE FACT.

A defective leaking Engine was NOT the reason for "CAR NOT STARTING - entire dashboard lighting up" - thus, I wanted to share the first INVOICE from the dealership - this is what I was given AFTER THE FACT - they falsified these documents/invoices - very disturbing.
I NEVER had the opportunity to do any of this below - I was removed from the EQUATION - Deceptive Predatory Trade Practices - No Estimate given to me, no diagnostic provided to me, no repair list with prices - NOTHING AT ALL
These below were a false Narrative they provided to GET PAID thru ZURICH
"CUSTOMER APPROVED"
"CUSTOMER DECLINED"
"CUSTOMER STATED"
"MAINTENANCE DECLINED"

You did not include me - otherwise I would have seen the mistakes that you had me PAY FOR without my knowledge. NO RATTLING ENGINE

A defective leaking Engine was NOT the reason for "CAR NOT STARTING - entire dashboard lighting up" - thus, I wanted to share the first INVOICE from the dealership - this is what I was
given AFTER THE FACT - they falsified these documents/invoices with fabricated lies & a fake signature - disturbing. Why did the INVESTIGATOR / INSPECTOR for Zurich Gary told me about that came to VIEW THE VEHICLE, not notice what you did on EACH CLAIM. THIS claim #1 was NOT SIGNED by me - what I posted online. Someone in your office signed it - FRAUD.

I have a copy of Claim#1 signed by someone in your office - from Zurich. What you provided them - NOT ME.

Claimed loss: See Below JPG - CLAIMED LOSS

Desired outcome: See Below JPG - WHAT I NEED

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Update by Julie Chabot
Nov 04, 2026 6:09 pm UTC

My car is NOT OPERABLE - 60 days have passed with NO RESOLVE since 9/3/2O26 when repairs were completed incompetently. Cost for these repairs $10,357.15 and over 2 months of a NIGHTMARE.

The problem is you did not properly document THE ISSUES I came to the DEALERSHIP with and there were NEW ISSUES you created thru carelessness, improper diagnosis for my vehicle, negligence - these issues you supposedly corrected WERE NOT CORRECTED with what you chose to do - labeled improperly, and you charged me for YOUR ERRORS $2,458 - Disgraceful. So, technically you DID NOT SOLVE THE ISSUE with what you chose to do without my PERMISSION.

You did not include me - otherwise I would have seen the mistakes that I had me PAY FOR without my knowledge.
"NO RATTLING ENGINE"
"CAR NOT STARTING INTERMITTENTLY"
"DRAINED BATTERIES"

A defective leaking Engine was NOT DOCUMENTED and provided to HYUNDAI MOTOR AMERICA along with other manufacturer issues. This POWER TRAIN ENGINE OIL LEAK was NOT the reason for "CAR NOT STARTING - entire dashboard lighting up" - thus, I wanted to share the first INVOICE from the dealership - this is what I was given AFTER THE FACT - they falsified these documents/invoices with fabricated lies & a fake signature - disturbing.

Why did the INVESTIGATOR / INSPECTOR for Zurich Gary told me about that came to VIEW THE VEHICLE, not notice what you did on EACH CLAIM. THIS claim #1 was NOT SIGNED by me - what I posted online. Someone in the dealerships office signed it - FRAUD.

I have a copy of Claim#1 signed by someone in their office - from Zurich.
What the DEALERSHIP provided them - NOT ME.

Are the ORIGINAL ISSUES FIXED - I have no way of knowing. I only got to drive the Vehicle ONE WHOLE DAY with no issues.

Then on 9/18/2026 - 2 days later, CAR WOULD NOT TURN ON - ONE LOUD CLICK and nothing happened. That appears to be the Defective Faulty Starter Motor upon research online, it also drained the 4th BATTERY ( 4 of them NOW) - so I am in need of the Battery Being replaced as well.

I NEVER had the opportunity to do any of this below - I was removed from the EQUATION - Deceptive Predatory Trade Practices - No Estimate given to me, no diagnostic provided to me, no repair list with prices - NOTHING
These are a false Narrative the DEALERSHIP provided to GET PAID thru ZURICH
"CUSTOMER APPROVED"
"CUSTOMER DECLINED"
"CUSTOMER STATED"
"MAINTENANCE DECLINED"

No Diagnostic given to me, No estimate given to me, No permission given to them to REMOVE or REPLACE parts without my AUTHORIZATION and EXPRESSED PERMISSION. Highway Robbery - taking advantage of a RETIRED SENIOR CITIZEN that was excited to have her car repaired - so she could actually SAFELY DRIVE - it has ONE YEAR OF MAJOR INCONVENIENCE because of another's actions.

My concerns with my vehicle were NOT HEARD. they were NOT DOCUMENTED properly - never was I the customer RESPECTED - it was the exact opposite.

This was a sham ... whoever documented these fabrications and errors.

I wanted to share with you so you are AWARE of what can happen to your Daughter, Aunt, Sister, Mother, Wife, Neice ... I never would have believed this would happen. Getting bullied & harassed as well on more then one occasion - all on the DEALERSHIPS security footage, and their recorded phone lines.

This is NOT RETIREMENT - this is someone else's creation.

I am LIVID at your Incompetence in misdiagnosing & fixing erroneous items - all unbeknownst to me until AFTER THE FACT.

Does Not Look Good What Occurred - and worse yet, Hyundai Motor America chose to CLOSE THE CASE opened on 9/17/2026 per Zurich Contract's Adjuster.

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