TravelMerry
Reviews and Complaints

I had a pretty bad experience with Travel Merry when I tried to book a couple of tickets to Ireland last year. I was looking for a cheap deal, so I thought I'd take a chance on this site. Unfortunately, things didn't go as smoothly as I had hoped.

When I tried to book the tickets, I only received confirmation for one of them. I was a bit confused, so I called their customer service to find out what was going on. They told me that the second ticket would be confirmed soon, so I waited patiently. However, after more than 24 hours, I received an email saying that the second ticket had been cancelled.

I was pretty upset about this, so I called Travel Merry again to see if they could help me out. Unfortunately, they told me that it would cost twice the flight cost to cancel the ticket and about the same to book the second ticket for my wife. I was faced with a tough choice: either fly separately from my wife or pay double the advertised price.

Thankfully, I was able to get some help from Chase, who agreed that this was fraud and withdrew the charge. However, over a year later, I started getting harassed by Travel Merry about cancelling their charge. It was frustrating to deal with people who were misrepresenting what happened and acting like I just wanted to add on a ticket.

Overall, I wouldn't recommend booking with Travel Merry. It seems like their business model is to not give you the flight you paid for and then try to get you to pay double for flights. Plus, their customer service wasn't very helpful when I had an issue. If you're looking for a reliable travel site, I'd suggest looking elsewhere.

I recently had an experience with TravelMerry that left me feeling quite frustrated. I placed an order on their website on April 21 for economy class tickets. I specifically chose the higher-priced economy tickets because I knew that the basic economy tickets had a lot of restrictions.

Shortly after placing my order, one of their agents called me and said they were having trouble booking the flights I had requested. They asked if an alternative time would work, but unfortunately, it wouldn't. They said they would see what they could do.

A little while later, I received confirmation for the flights I had originally requested. However, when I loaded up the United app last week, I discovered that our tickets had been reserved as basic economy. These tickets are $200 per person less valuable than the tickets I had ordered. When I tried to resolve this over the phone, I was told that I would have to pay the difference. This was not acceptable to me.

I am deeply disappointed in TravelMerry for misrepresenting the goods they sold me and for their deceptive sales practices. It's frustrating to feel like I was tricked into paying more for something that I didn't receive. I hope that they will take steps to improve their customer service and be more transparent in the future.

I recently had an experience with TravelMerry that I wanted to share. I was looking to book a flight to Istanbul and decided to check out their website. I have to say, it was really easy to navigate and I found a great deal on a roundtrip economy fare in just 10 minutes. However, when I went to pay with my credit card, I ran into some trouble with the payment gateway. The site was running slow and my transaction failed the first time.

I was a bit frustrated, but I decided to call TravelMerry's customer service line to see if they could help. The agent who answered was really nice and polite. He told me that it would take a couple of days to confirm the transaction, but that my card hadn't been charged and I could try booking again. I was relieved to hear that everything was okay, but I did suggest that they work on optimizing their site for faster browsing speeds.

Overall, I have to say that I was impressed with TravelMerry's customer service. They were genuine and reliable, just as they promised. While I did run into a minor issue, it was resolved quickly and efficiently. I would definitely recommend TravelMerry to anyone looking for affordable flights.

So, I had a bit of a rough experience with TravelMerry. My flight got cancelled and I was told to call them right away. I did, but the person on the other end couldn't find any information about my flight or give me any options. I had to call back three times before someone finally checked online and saw that the flight had been cancelled by the airline.

When you call TravelMerry, there's always a lot of background noise and the sound quality is pretty bad. It can be really hard to understand what they're saying over the phone, and they don't seem to reply to emails either.

Once they confirmed that my flight was cancelled, they told me that it was because of COVID and that I should wait 24 hours for them to find other options. But after 24 hours, no one called me back, so I had to call them again. And again. And again. It seemed like no one there knew how to find any information, so it took me 48 hours to finally talk to someone who told me that they didn't have any other options and that the best thing to do was to ask for a refund.

But here's the kicker: they told me that I would have to pay a $100 fee for the service, even though there was no service to speak of! I asked for the refund anyway, and it's been a week since I requested it. They haven't even confirmed that they're processing it yet. So now I'm stuck calling them almost every day just to make sure that I'm actually going to get my money back.

Overall, I wouldn't recommend TravelMerry. Their customer service is pretty terrible, and it seems like they don't really know what they're doing. If you're looking for a reliable travel booking site, I'd suggest looking elsewhere.

I am extremely frustrated with my experience with TravelMerry. I will never use their services again! All of the other reviews I read before booking my flight confirmed my experience.

I found a flight for a great price of $575 for a quick 4-day getaway. After booking, the confirmation page stated that my booking was "in process and not confirmed." This made me worry. The next morning, I received a phone call from someone with an Indian accent that I could barely understand. The only thing I could make out was "call me back." It was clear that they couldn't even pronounce the name of their own company correctly. I didn't think much of it and didn't call them back.

They didn't text or email me any updates. When I called to confirm my booking, it was too late. The flight I wanted was already gone. They offered me a new flight for $1270 instead of the original $575, and the new flight times cut my vacation short to only 3 days. I wasted two days of my time and my nerves were shot.

Someone else mentioned in their review that TravelMerry doesn't listen to their customers, and I completely agree. They talk over you and don't stop talking even when you're trying to say something. Is this just part of Indian culture? It was very stressful and I hated it!

I'm also worried because they have my credit card information on file. I hope they don't charge me for anything else. Overall, I would not recommend TravelMerry to anyone.

I had a terrible experience with TravelMerry. Their customer service was absolutely atrocious. They overcharged me for a ticket change and invented a bogus "fare and tax difference" charge from the airline. However, when they billed me, they failed to itemize the charges. I repeatedly asked for an itemized bill for 5 months, but they kept promising to provide it within 24-48 hours. Finally, they refused to do so, and it became clear that the charge was a complete invention on their part. The airline website showed no indication that any additional money was paid to it by TravelMerry.

It was almost impossible to get connected to anybody with any level of intelligence there, and the communication was terrible. The entire company works out of India, and it was difficult to understand them. Phone calls were choppy, and they repeatedly promised to respond within 24 hours, but they never did. Each time I called, I had to explain everything all over again. Even their "senior staff" were inept and no better than their regular staff. They had an "escalations" department, but it was just as inept as their regular customer service line.

I strongly advise avoiding this company like the plague. When things go well with your reservation, it's fine. But as soon as there is the slightest complication, TravelMerry will use it as an opportunity to extract more money from you.

I recently had a terrible experience with TravelMerry. I was looking for the cheapest flight options and found their website, which showed the lowest prices. However, after making the purchase, I received an email stating that there was a problem with my payment and I needed to call them to confirm.

I tried calling multiple times but no one answered. Finally, after 5 hours of trying, I was able to speak to a representative who told me that my booking might be processed by the end of the day. I decided to wait, but when I called back after 20 hours, I was told that my reservation was still not processed.

I asked to speak with a manager and after a 2-hour wait, I finally got a call from someone who was outright rude. They told me that they were aware that the ticket wouldn't be available and they were just holding my reservation in case someone cancelled their ticket and the airline offered the same price again.

This waiting period caused the ticket prices to go up and I ended up having to pay double the original price. I was extremely disappointed with the service and will never book with them again.

If you're looking for a reliable travel booking service, I suggest you look elsewhere. TravelMerry is not worth the hassle.

I had to cancel my tickets with TravelMerry within the 24-hour period to get a full refund, but to my surprise, they deducted $100 from the total airfare. I was not happy with this and decided to call their customer service to inquire about the issue. It took me a good 15 minutes to explain to the agent that there was a mistake on their end and that I was entitled to a full refund.

I paid for the Business class roundtrip and even opted for the $15 optional 24-hour cancellation fee, which should have entitled me to a refund without any cancellation charges from TravelMerry. However, I was still charged a cancellation fee. The customer agent finally admitted their mistake and apologized, and I got my overcharged $100 back. Although I was happy to get my money back, I was not pleased with the mistake made by TravelMerry. I expected better from a travel site like them, and I hope they don't repeat such mistakes in the future.

Another issue I faced was the delay in receiving confirmation about the credit of the overcharged amount back into my account. It took them a whopping 2 months to credit the amount that was wrongly charged. This was unacceptable, and I hope they revamp their procedures and try to answer the customer proactively.

The team at TravelMerry is slow to respond, and half the time their toll-free line is busy attending to other customers. This is not good enough, and I hope they wake up and give better service to their customers. I was really pissed off with their bad service, and I can only give them a 2-star rating for all the trouble they caused me.

In conclusion, I hope TravelMerry takes note of these issues and works to improve their service. Customers deserve better, and I hope they can deliver on that promise.

I just wanted to share my experience with TravelMerry so that others can make informed decisions when booking with them.

I recently purchased a ticket through their website and was under the impression that one check-in bag was allowed per adult. However, when I arrived at the airport, I was informed that my ticket did not include any baggage allowance. I was shocked and confused, as the website clearly stated that one bag was allowed.

Thankfully, I had taken a screenshot of the page before checkout and thought that everything would be sorted out easily. Unfortunately, this was not the case. TravelMerry refused to honor what their website had stated and told me that there were two asterisks next to the baggage allowance, indicating that no luggage was included. However, nowhere on the checkout page or the terms and conditions did it explain what the asterisks meant. I assumed that they were supposed to link to information about the weight allowance or some kind of error.

I had even double-checked with the airline to confirm that economy tickets included one bag, so I thought that I had done everything correctly. However, it turns out that TravelMerry was trying to sell me an economy light ticket under the guise of a regular economy ticket. I had screenshots to prove this, but they were unwilling to give me a refund or provide me with the baggage allowance that I had paid for.

After countless emails and phone calls, they still refused to help me, despite admitting that their practices were unclear and confusing. In the end, I was charged $120 in baggage fees, which felt like daylight robbery.

Overall, I would not recommend booking with TravelMerry. Their practices are shady and they do not honor what they advertise on their website. It's best to book directly with the airline to avoid any confusion or unexpected fees.

I had a recent experience with TravelMerry that left me feeling disappointed. I was traveling from New York to Paris on an American Airlines flight with a layover in Istanbul. The first leg of my journey went smoothly, but when I arrived at Istanbul airport, I was met with a sea of people. It was peak festival time, with Easter Passover in full swing, and the airport was overcrowded with travelers.

To make matters worse, the screening area was even more crowded, resulting in long wait times. I was in a rush to catch my connecting flight, but I found myself stuck in a queue that seemed to go on forever. I tried to explain my situation to my fellow passengers, but they were all in a rush to catch their own flights and couldn't let me cut in line.

After 35 minutes of waiting, I finally made it through security and rushed to the American Airlines ticketing counter. Unfortunately, I was told that I had missed my flight and would need to purchase a new ticket. Since it was a connecting flight, the airline couldn't be held responsible for my delay.

Feeling frustrated and out of options, I decided to call TravelMerry's customer service team. I explained my situation and asked if they could help me avoid the cost of buying a new ticket. Unfortunately, they were unable to offer me a free ticket, citing my failure to arrive at the airport on time as the reason for my missed flight.

While I understand that it was ultimately my responsibility to arrive at the airport on time, I was disappointed with TravelMerry's customer service. I had hoped that they would be able to offer some assistance or advice, but they were unable to do so.

In hindsight, I would advise others to avoid traveling during peak festival times with layovers, as there is a high risk of missing a flight due to overcrowded airports. Overall, my experience with TravelMerry was not a positive one, and I ended up paying unnecessary airfare for a missed flight.

What a horrible customer service they have! Most of their representatives speak the poorest English I have ever heard, with a terrible accent so you will never understand what exactly they try to say.
TravelMerry, did you try to save some money on your staff? Well, it didn't work, if you don't know. I spent over 6 hours on the phone with them trying to straighten the things out. It was terrible.
please, don't waste your time and money and book elsewhere

I found this site and was amazed with their super cheap prices and ordered a ticket. I was already planning my trip but then they called me and said that my ticket was cancelled because thy had a problem with my credit card. They said that my bank was not allowing them to take the money. Called my bank to see what was the problem and they said that they did nothing and that TravelMerry already received the money! Called them again and they claimed my bank was a liar and that they never charged me. But the fact was that the did. Avoid this nasty company!