HolidayLettings UK

Booking Number BR29743532

Case Number [protected]

On using the Holiday Lettings UK webpage my/wife full passport details have been sent to an unknown email address generated by the "HL" system that I, the property owner and "HL" do not recognise. This is a major security breach by "HL".

I have been in touch for the last 4 days with India by phone, chatline and email.

I am no further forward, with promises of updates/solutions are not forthcoming.

I feel there is no need to supply any further detail in this forum, as it is all on the "HL" website and all the correspondence would not fit in this text box, The title should be enough to focus the mind.

Given the amount of identity fraud in the world, I do not understand the lack of action being applied to this case

My experience with HolidayLettings UK was not a good one. I had booked a room for three nights through their website, but when I arrived at the property to check-in, there was no room available and no one to assist me with the check-in process. I tried calling their customer service line, but no one answered and I was directed to an automated voice message.

Feeling frustrated and confused, I decided to contact the original listing owner to see if they could help. Unfortunately, they informed me that they had no record of my reservation and were unable to assist me. This left me feeling stranded and unsure of what to do next.

To make matters worse, I had provided HolidayLettings with my personal information, including my credit card and driver's license details, during the online booking process. I was concerned that this information could be misused or stolen, which added to my stress and anxiety.

Thankfully, I was able to contact my credit card company and stop the payment to HolidayLettings. While this resolved the issue of payment, it did not make up for the inconvenience and frustration I experienced during my attempted stay with HolidayLettings.

Overall, I would not recommend using HolidayLettings UK for your travel accommodations. The lack of customer service and communication, combined with the potential for misuse of personal information, make it a risky choice for travelers.

I recently had some issues with my stay through Holiday Lettings UK (holidaylettings.co.uk) and I must say, their customer service could use some improvement. When I tried to cancel my stay through their website, I found that the cancel button did not work and I was unable to proceed. Frustrated, I decided to contact their customer service team for assistance. However, to my surprise, there was no 800 number available for me to call. The only option was to send an email and wait for a response.

After waiting for a while, I decided to take matters into my own hands and searched for their phone number online. Finally, I was able to reach them at ***015 and cancel my trip. My issue was that there was construction going on above us, which made our stay unbearable. We were only able to stay for 4 out of the 14 nights we had booked, and when we requested a refund, they only returned less than half of what we had paid.

Overall, I think Holiday Lettings UK needs to improve their customer service and website functionality. It was frustrating to have to search for their phone number online and wait for a response to my email. Additionally, the refund we received was not satisfactory considering the circumstances of our stay. I hope they take these issues seriously and work towards improving their services for future customers.

I just had an experience with Holiday Lettings and I must say, it was quite a shocker. I booked an apartment through their website and was excited to have found a great deal. However, when I received the invoice from the owner, I noticed that the rental price was lower than what I had paid. Upon further inquiry, the owner confirmed that the rental price was indeed lower and that Holiday Lettings had added a booking fee of 71 euros on top of the rental price.

I was quite surprised by this as I had not expected such a high booking fee. It was not mentioned clearly on the website and I had to dig through the terms and conditions to find it. I also suspect that they charge the owner a subscription fee, which is probably why the rental price was lower than what I had paid.

As a retired person from Somerset, I find this kind of hidden fee quite frustrating. I understand that companies need to make money, but I believe that they should be transparent about their fees. I wouldn't use Holiday Lettings again and would advise others to be cautious when booking through their website.

Holiday Lettings is not what it used to be. I, like many others, have been disappointed with their service. The booking fees are just too high! It's not worth it. But don't worry, there's a new site called 'theholidaylet' that's worth checking out. They have a simple ad service that's easy to use. I've also listed my property on Airbnb, HomeAway, and Owners Direct. The last two are affiliates, so if you list with one, you'll get a deal for the other. Plus, they have sales where they reduce the fees. I started with a free listing, but now I've subscribed to Owners Direct and it's produced more results. Don't waste your time with Holiday Lettings, try these other options instead.

I recently had an experience with HolidayLettings UK and I must say, it was not a pleasant one. The contract they have in place is followed strictly, even in these times of Covid-related contingencies. Despite their website claiming to be flexible, I found that to not be the case. Unfortunately, I ended up losing my entire deposit, which was almost half of the booking fee. Looking back, I realize that it was my mistake to accept such a high deposit requirement. However, even when I tried to negotiate with them to reschedule my booking, they were not interested in any kind of compromise.

The customer service I received was poor, to say the least. Their responses were bland and unhelpful, leaving me feeling frustrated and disappointed. Based on my experience, I would caution anyone against using this company. It's important to be aware of the strict policies they have in place and the lack of flexibility they offer.

and Airbnb's book and give owners more control over their listings and bookings. It's frustrating to feel like you have no say in how your property is marketed and booked.

That being said, HolidayLettings UK does have a wide reach and can bring in a lot of potential guests. The website is easy to navigate and the booking process is straightforward for guests.

However, as an owner, it can be difficult to keep up with the constant changes and updates to the site. It would be helpful if they provided more resources and support for owners to make the most out of their listings.

Overall, HolidayLettings UK has its pros and cons. It's a good option for owners looking to reach a large audience, but the lack of control and communication can be frustrating at times.

We recently decided to list our property on HolidayLettings UK, but boy were we in for a surprise! We thought it would be a great way to get bookings for the upcoming year, but unfortunately, it has been a bit of a nightmare.

Firstly, we noticed that our 2015 prices were not being retained overnight. This meant that every morning, we had to go back and manually input them again. It was a real pain, especially since the website's interface is not very user-friendly.

We reported the issue to the company a few months ago, but it still hasn't been resolved. As a result, we haven't received any bookings for 2015 yet. We suspect that this is because potential guests are unable to see our prices online.

When we asked for a refund of our fee, we were told that it was a "known issue" and that we couldn't get our money back. If we had known that we wouldn't be able to add prices for 2015, we wouldn't have signed up in the first place!

Overall, we're pretty disappointed with our experience on HolidayLettings UK. We were hoping for a hassle-free way to get bookings, but instead, we've been left frustrated and out of pocket. We wouldn't recommend this site to anyone looking to list their property.

This company, HolidayLettings UK, has left me feeling frustrated and disappointed. I have attempted to contact them multiple times, through various means, but have yet to receive a clear and direct response. It seems as though they are avoiding me and my concerns.

I am particularly upset because I had to cancel my holiday due to the ongoing effects of Covid-19. I was not looking to cancel altogether, but simply wanted to change the dates of my booking. However, despite the terms and conditions stating that this should be possible under current circumstances, I have been met with resistance and unhelpfulness.

To make matters worse, HolidayLettings UK took a large deposit from me, only to then disappear and leave me feeling like I have been scammed. I feel like they are cowards, unwilling to face up to their responsibilities and obligations to their customers.

I believe that this company and the villa owner should be reported to watchdog, as they are taking advantage of people during a difficult time. It is not right that they should be able to profit from the misfortune of others, and I would caution anyone considering using their services to think twice.

I've been using HolidayLettings UK for about half a year now, along with Flipkey, which is also owned by Tripadvisor. It took a while, but I finally got my first booking! The guests moved in on Monday and paid the rent on Tuesday. However, things took a turn for the worse when they blocked my account for no apparent reason. They claimed it was for the purpose of checking my account, but it seemed like they were just trying to withhold the rent.

I've sent them all the information they requested, but they keep asking for more. It's frustrating because when I ask them a question, they can't give me a straight answer or any advice. They can't even confirm if the verification process will be successful. It's like they don't care if the guests have to leave the property or not.

The customer service is very poor, and they don't seem to have any consideration for their customers. It's a shame because I was really excited to use this platform, but now I'm not so sure. I hope they can improve their service in the future, but for now, I wouldn't recommend using HolidayLettings UK.

Ever since TripAdvisor took over HolidayLettings UK, it has become a bit of a nightmare for owners. They seem to be more concerned with keeping all the money paid until two days into the rental, and then informing you that it will take another five days to reach your bank. If a customer cancels, they get a full refund at any time, but if the owner cancels, they are hit with a whopping ?120 fee.

Trying to get in touch with anyone by phone is a waste of time, as they never answer emails. I had a booking for September 18th, 2018, and I paid a deposit of ?250 back in May 2017. However, I won't receive this money until around September 25th, 2018.

To make matters worse, they now charge an enormous booking fee, which didn't even exist in 2017. I received ?575, but they charged me ?681. When I tried to ask why, they didn't seem to care at all. It's frustrating and makes me want to avoid using their services altogether.

Overall, I would not recommend using HolidayLettings UK. They seem to prioritize customers over owners, and their communication is terrible. If you're looking for a hassle-free experience, I suggest looking elsewhere.