Bookit.com — cancellation refund not received
If you are trying to find a deal or lowest rate, stay away from bookit.com we were planning a trip to disney world and wanted a nice hotel. We found the hotel and went with bookit as the offered the best price. We paid 45 days in advance and at first we were not going to get the insurance. Something to me to go ahead and pay the extra $18 just in case. Well we ended up finding a rental house with all of the same benefits plus our own pool. I called bookit customer service to cancel our reservation. There policy is that you get all of your money back minus the insurance if you cancel before june 13. That was three days before our arrival. I canceled almost 25 before arrival. You expect to get your money returned no later than 3-5 business days later. This company has a 7-10 business days to refund your money. It is business day 10 and two weeks later no refund. I called them and they claim it was schedule to be returned today. If anyone has fallen into this same situation I suggest we get together and file a class action for breach of contract.