CB Travel Agencies and Tour Operators Booking.com Complaints #22-41

Booking.com review: Reservation at a perfect stay Avada house in Tennessee Mountains, Pigeon Forge.

Bertina Vinson of US

Feb 02, 2026 2:58 pm UTC

Verified customer

Featured review

We booked with Booking.com, against my better judgement. We had a big storm coming for all the Southern states, them included. We asked booking.com to change the date, they sent in the information to the owners of the property, I called back in 2 days after speaking with booking.com, they told me we got the modification. They lied we lost our money. We would have still went but stayed shorter time if they would have been truthful. This makes the 2nd time I lost money behind booking.com never again.

Claimed loss: We lost over $900.00

Desired outcome: For a voucher towards another stay somewhere else to offset our lost.

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

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customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

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Oct 24, 2026
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