CB Travel Agencies and Tour Operators Booking.com Complaints #22-41

Booking.com review: Payment successful but booking not confirmed

Indu Reddy of US

Jun 11, 2026 6:02 am UTC

Verified customer

Featured review

I made a booking through Booking.com and completed the payment successfully via Google Pay. However, the booking was not confirmed, and it is not appearing under "My Trips" in my Booking.com account.
Payment Details:

Date & Time:10/06/2026 at 5:40 pm
Amount:3827.66
GPay Transaction ID (UTR):616170249616
Property Name:HAMMOCKS HOSTEL MUMBAI.
Kindly verify the transaction and either confirm the booking or initiate a refund if the booking was not successfully created.

I would appreciate your prompt assistance.

Claimed loss: 3827.66,

Desired outcome: Kindly verify the transaction and either confirm the booking or initiate a refund if the booking was not successfully created.

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

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8%
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100%
Confidence score

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33%
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14%
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60%
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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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Oct 24, 2026
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