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Booking.com

Booking.com review: My refund has not been processed yet after my flight was canceled.

T
Author of the review
10:31 am UTC
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This review was chosen algorithmically as the most valued customer feedback.

Subject: Urgent Formal Complaint – Refund for Cancelled Flight Booking (Ref: M8JPGW)

Dear Booking.com Customer Service,

I am submitting a formal complaint regarding my cancelled flight booking made through your platform.

Booking reference: M8JPGW
Route: Kuwait International Airport (KWI) → King Abdulaziz International Airport, Jeddah (JED)
Airline: Jazeera Airways
Flight number: J9213
Date: 15 March
Passengers: 3 tickets (Seats 10A, 10B, 10C)

The flight was cancelled by the airline due to the circumstances in Kuwait. Because the cancellation was not initiated by me, I am legally entitled to receive a full refund.

Despite contacting your customer support more than 10 times over the past weeks, I have not received my refund nor any clear resolution. Each time I am simply asked to wait, without any concrete action taken to resolve the issue.

This delay is unreasonable and unacceptable. It has now been a significant amount of time since the cancellation, and the refund should have already been processed.

If the full refund is not issued immediately, I will escalate this matter by submitting formal complaints to international consumer protection authorities and dispute resolution platforms in the European Union.

Please treat this message as an official notice and process my full refund without any further delay.

I expect confirmation of the refund as soon as possible.

Sincerely,

Desired outcome: I would like to request a refund. They have a 15-day refund policy, but I have not received my money back even after more than 30 days.

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    Apr 13, 2026
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Booking.com is ranked 1 among 49 companies in the Travel Agencies and Tour Operators category
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