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My name is Bhavika Katariya and I am a student in JLU Giessen, Germany. I have booked a Vistara air ticket from Frankfurt to Mumbai round trip 40-[protected] (14 Dec 2023- 03 Jan 2024) via booking.com. Airline cancelled my ticket on 10th Dec because of their technical issue and a refund was processed to the booking.com team on 12th Dec 2023. Travel agency has not transferred my money for more than 45 days. I have a refund receipt from vistara which shows the airline processed the refund to booking.com team but they are denying it.
I need my full refund as promised by Vistara. I have already talked with the airline and they provided me with refund receipts which show they processed my refund to the booking team but the booking team is not refunding my money back.
I have already emailed booking.com team several times but they are lying and not responding properly. This is really very frustrating and depressing for me to struggle so much for my own money.
I kindly wish for your cooperation in this matter.
Desired outcome: I want my full refund as promised by airline while cancelling my flight and as per refund receipt airline sent me, vistara submitted the claim to booking.com already on 12th december 2023.
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