CB Travel Agencies and Tour Operators Booking.com Complaints #2-21

Booking.com review: Flight ticket

Amr M Mostafa of US

Jun 13, 2026 2:04 am UTC

Verified customer

Featured review

Dear Sir/Madam

On June 6th I made a reservation on Booking.com flight+ Hotel from Los Angeles, California to Cairo Egypt. My Trip Number is 360-343-813-96.

My flight scheduled for June 29, 2026 one stop to Cairo by British Airway.
The return scheduled for July 14, 2026 as follow:

Ticket number from Los Angeles to London 1252237767985 by British airway 268
Ticket number from London to Cairo 125223776785 by British airway 398
Ticket number from Cairo to London 1252237767985 British airway 399
And Ticket number from London to Los Angeles 1252237767985 British airway 1609

On June 12 I made a phone call to Booking.com customer services to add leg room to my flight. However, when I recieved my new flight itinerary, I find out that the customer services representative changed my flight from 1 stop to 2 stops on my way back from Cairo Egypt to Los Angeles, USA. He make my flight 2 stops from Cairo to London, from London to San Francisco and from San Francisco to Los Angeles. This change in my flight I did not request to be changed. Please correct my flight as I make the reservation on June 6 plus the seat extra leg room only as I requested from the customer services representative. Thank you.

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100%
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Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

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Jun 26, 2026
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