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CB Travel Agencies and Tour Operators Booking.com
Booking.com

Booking.com review: Attractions booked through booking.com

L
Author of the review
10:37 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

While booking for an attraction from Booking.com app on an iPad, the page refreshed back to the cart without giving a confirmation that the booking was done. This made me do the booking twice and both the times I did not get the confirmation page from the app.

However, the next day I realised that my money was deducted twice from my account and two tickets for the same attraction was provided to me.

I cancelled one of the bookings made and called Booking.com to provide the refund. They said the supplier won't issue a refund hence they cannot give me a refund. I contacted the supplier, and they told me they are willing to give a refund to booking.com if they approached them but they cannot give me the refund directly. I tried to explain this to booking.com but they were not willing to listen. I asked them to transfer me to their manager and they still refused.

They were very rude and unsupportive of my case, and they were not willing to even listen to my plea.

My attraction costs me USD 68.69 (AUD110/-) and since it's not a small amount, I request you to please intervene in my case and get me my refund.

Cancelled Ticket Confirmation Number: BK103056465250738

Booked on Mon 13th November 2023

Note: Ticket was cancelled within 24 hours after the booking was made.

Claimed loss: USD 68.69

Desired outcome: Provide full refund.

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    Nov 05, 2025
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Booking.com Category
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