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BMW / Bayerische Motoren Werke
BMW / Bayerische Motoren Werke Customer Service Phone, Email, Contacts

BMW / Bayerische Motoren Werke
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2.5 202 Reviews

How responsive is BMW / Bayerische Motoren Werke's customer service?

76 Resolved
124 Unresolved
A rare visitor 🌥️
We'd love to see BMW / Bayerische Motoren Werke on ComplaintsBoard more often, showing their successful complaint resolution. But that's not happening yet, unfortunately. For reviewers, this means staying cautious and reading reviews from other customers (including the few already resolved ones) to understand the potential outcomes. If you get in touch with BMW / Bayerische Motoren Werke, be persistent and note all important details during communication.
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Newest BMW / Bayerische Motoren Werke reviews and complaints

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BMW / Bayerische Motoren Werke A Blend of Luxury and Performance: BMW Delivers Excellence

As an enthusiast in the realm of automotive excellence, I must say that BMW truly stands out with a blend of luxury and performance that is hard to match. While browsing through various customer reviews, it's evident that BMW has garnered a reputation for its highest quality manufacturing and attention to detail. Many customers have highlighted the sheer driving pleasure and top-notch quality that BMW vehicles offer. From the powerful engines to the comfortable interiors, BMW cars have left a lasting impression on drivers worldwide. If you're seeking a vehicle that not only exudes elegance but also delivers an exceptional driving experience, BMW should definitely be at the top of your list. Visit a local BMW dealer and immerse yourself in the world of BMW to truly understand the difference that sets BMW apart from other car brands.

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BMW / Bayerische Motoren Werke Refund need

me arivazhagan shanmugam before 2019 bmw automobile company uk promo prizes winning 3cores 35lack one car laptop also custom duty Rs 18,900 eighteen thousand nine hundred diplomatic Mr John Nelson me two time message received pay custom duty me can't pay complaints board complain 2021 /26/06 complaints board confirmation you are promo prizes winning 2019 again message 31/12/2021 complaints boards resolved 14/01/2022 id 1332824 you are complaints via tickets systems my registration mobile number verified another one parson my ID card pan card account details collected your account is two year old as fund automatic company returns my mistakes so very sorry missing am spelling pls pity sympathy want to refund

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Update by Arivazhagan shanmugam

my experience me winning prizes rbi rich my account not received am five years ago my life grem my time not good time bad time all issued am spelling

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

BMW / Bayerische Motoren Werke - Refund need

Me arivazhagan shanmugam before 2019 bmw promo prizes winning 3cores 35lack one car laptop also custom duty Rs 18,900 pay as diplomatic Mr John Nelson me two time message received pay custom duty me can't pay month last go back rbi bank form filling submitted in 24 hours message received me message latter show message 2021 complaints board complain...

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Is BMW / Bayerische Motoren Werke legit?

Our verdict: Complaints Board's thorough examination reveals BMW / Bayerische Motoren Werke as a legitimate entity with notable strengths. Despite a 38% resolution rate on customer complaints, which invites a closer look, BMW / Bayerische Motoren Werke stands out for its commitment to quality and security. Clients considering BMW / Bayerische Motoren Werke should delve into its customer service record to gauge compatibility with their expectations.

BMW / Bayerische Motoren Werke earns 96% level of Trustworthiness

Perfect Trust Endorsement: BMW / Bayerische Motoren Werke achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for BMW / Bayerische Motoren Werke. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

BMW / Bayerische Motoren Werke has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

BMW / Bayerische Motoren Werke has registered the domain name for bmw.com for more than one year, which may indicate stability and longevity.

Bmw.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bmw.com you are considering visiting, which is associated with BMW / Bayerische Motoren Werke, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for BMW / Bayerische Motoren Werke have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

BMW / Bayerische Motoren Werke website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with BMW / Bayerische Motoren Werke's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 38% of 2 complaints were resolved.
  1. Pros
    1. Cutting-edge automotive technology
    2. Premium brand reputation
    3. Diverse luxury vehicle lineup
    4. Advanced sustainability initiatives
    5. Exceptional driving performance
  1. Cons
    1. Premium pricing limits market reach
    2. High maintenance and ownership costs
    3. Stiff competition from Mercedes, Audi
    4. Complex technology can deter some users
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BMW / Bayerische Motoren Werke Refund need

me arivazhagan shanmugam before 2019 bmw promo prizes winning uk automobile company 3cores 35lack and one laptop bmw car all so custom duty Rs 18,900 me can,t pay Mr John Nelson two time message received month lost go back Rbi bank fill form Semit in 24 hours message received can't show in message 2021 complain board complain board confirmation your bmw promo prize winning 2019 26/6/2021 / 1:35 am your complaints has been resolved [ID :1332824] 14/Jan/2022 / 6:20 pm pls contact us via our tickets system again fund arrival rbi bank one parson my registration mobile number verified another parson consumer forum organization my ID card aather card and account details collected my account two year old as fund can't transfer this my mistake pls so sorry am missing pls want to refund more one time request company now am co off rating pls want to refund

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BMW / Bayerische Motoren Werke Refund need

am arivazhagan shanmugam before 2019 bmw promo prize winning Rs,3crore 35lack one bmw car and laptap allso custom duty Rs,18,900 pay as diplomatic mr John Nilson me two time message received cutom duty paying can,t pay month lost go back rbi bank rbi form fill 24 hours submit messages received some time not show messages 2021 complaint board companies 2021/12 /31 complaint board resolved your complants via ticket system January month 7th fund rbi arived my registered mobile verification and id card pan card my account detail collected one cousumer forum of organization your account two year old as fund automatic company returned am missing pls pls very sorry so again one time required sir company want to refund

Desired outcome: Want to refund

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BMW / Bayerische Motoren Werke X6 2015

Bought BMW X6 3.5i 2015 in December 08/12/2022. I waited 2 weeks before could get my vehicle because of several issues that needs attention. I bought vehicle from primo executive cars address 131 Van Riebeeck Avenue Edenvale. My wife got stuck along the road on the 28/02/2023 with a mechanical breakdown on vehicle. I immediately informed Zelda the manager, she only responded to me about a week later just to tell me the owner is not is she must wait for him. In the meanwhile car is standing again at workshop for repairs the outcome from workshop is the vehicle tensioner pull with belt broke.

After several what's up communication and struggle to get dealership paid for repairer because I only drove, 1800 km and vehicle is still under 6 months at dealership. They informed me that they are not going to pay its wear and tear. I hardly drove vehicle and it in and out of workshops. I bought vehicle to enjoy it, not stand more than what I have use of it. I had to pay the workshop t the end of the day just so that they can release it because it is standing for 2 weeks already.

Desired outcome: DEALERSHIP MUST PAY FOR REPAIRES.

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BMW / Bayerische Motoren Werke Refund need

Dearsir good night me arivazhagan shanmugam before 2019 bmw promo prizes winning fund 3crore 35 lack am complaint board complain dec/31/2021/ 3:39 pm verified customer confirmation am winning fund 3croes 35 lack true messages received 26/6/2021/ 1:35am bmw promo prize winning 2019 your winning 14/01/2022 / 6:20 pm your complaint has been marked as,"resolved " [ID:1332828] bmw automobile company pls - contact us via our tickets system January 7th fund arrived in rbi bank my registered phone number verification another parson id card and pan card asked confirmation my accounts two year old as fund automatically company returned pls am missing more time issue pls sir thank you sir waiting for message repls

Desired outcome: am missing fund rbi arrived again returned company in Uk pls more one time issues refund into rbi bank am waiting

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BMW / Bayerische Motoren Werke Refund not received

Dear sir good after noon am arivazhagan shanmugam before 2019 bmw promowinning 3crore 35 lac am company complaint borad confirmed 25 june 2021 friday your bmw promo winning notification received again many time common and messages sending complaint board resolved dec 31 2021 more January month national consumer forum rbi one parson my phone number verfication another one parson my id card and pan card and aatheer card vefication that parson indian government organization me not understand last your account two year old active can,t infirm fund is returned uk pls am feeling always before many parson faukstar parson me bmw official office as my money two mach lass pls one pls refund when possible information need pls reply sir thank you sir am waiting for messages

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BMW / Bayerische Motoren Werke Vehicle

BMW Has major issues with their engines and oil leaks. They have hide recalls by calling them Customer Care Packages. In 2019 after dealing with an immense oil leak BMW finally admitted and tried to fix by offering customers with the specific engines a Customer Care Package... we paid $4400 towards a replacement engine and parts in 2019. Covid hit in 2020 which had most people staying home and sometimes permanently woking from home. We were one of those people, which is why our car has only been driven roughly 10k miles with this "new engine" and now it's fall of 2022 and we have oil leaks from 2 areas... again! We called our dealership and have been told it is out of the 2 year warranty... This should have been modified with covid shut downs that kept people working at home and not driving. We are being told this is on us yet this is a brand new engine that now after 10k miles has the same issues but because of covid and less driving the 2 year warranty is expired. We called BMW North America 300 Chestnut Ridge Road in Woodcliff Lake, NJ and customer service said they stand firm on their warranty and that no adjustments have been made due to covid shut downs. We are appalled by this ignorance to say the least. How can BMW stand behind a recall that 10k miles in and it's defective with the same issues!?

Desired outcome: BMW To do what's right and pay to fix their very poorly made engines and parts and stop screwing over their consumer.

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BMW / Bayerische Motoren Werke Refund need

Me arivazhagan shanmugsm before 2019 bmw promo automobile company uk winning lottery winning for 3cores 35 lack and one lap tap one bmw car diplomatic name mr John nelson me contact custom duty pay asked Rs 18,900 me can,t pay two time message sending me not pay so last go back rbi form filling sending email received me not showing the message again complaint board complaint 2021messages received your 2019 bmw promo winning confirmed again complaint borad 2021 December 31 resolved am two three parson two year me bmw official office asked am diplomatic in bmw as fraudstar my money always loss in two lack etc now one parson British name Richard alan am diplomat in bmw as now contact iam one question now diplomat service possible or can,t only consumer of indian forum pls am confused pls need answer tall me messages am waiting for your reply urgently thank you sir

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Update by Arivazhagan shanmugam
Aug 15, 2022 12:22 am EDT

Dear sir /madam good morning me arivazhagan shanmugam before 2019 bmw automobile company uk winning lottery for Rs ,3,cores 35 lack and one car laptap custom duty Rs,18,900 eighteen thousand diplomatic mr John Nelson me contact as pay custom duty payment toll me two time me not accepted lost final go to rbi form fill 24 hours semit messages received can,t showing message again complaints borad complaint so 26/06/2021 notification received your bmw promo prize winning 2019 winning time 1.35 am again complaint complaints borad confirmation resolved (id [protected]/12/ 2021 more fund release as message consumer forum of india my phone verification and rbi two parson verfication another one parson my id pan card and aadhar card to give bank account number should be 2 year old as not infirm convention charge as your account active can,t me understanding that parso indian government official me can,t pls am very sorry pls more one time appointed same parson will pay converted charge am so many parson bmw as faurkstar my money loss into two year always 10 lack pls more time appointed pls same people consumer of forum india thank you sir reply

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BMW / Bayerische Motoren Werke Refund need

Dearsir / madam good night me arivazhagan shanmugam me before 2019 bmw automobile company uk promo winning prize 3cores 35 lack winning fund transfor in diplomatic mr john nelson me asked costom duty Rs,18,900 me can,t pay two time message alart same time not for money last rbi message received me can,t look again one year ago complaint board companies complaintboard confirmation you are winning bmw promo prize winning 2019 message received again dec31 2021 resolved 2022 April national consumer forum of india one parson same time me confused that parson india government organization am missed am so sorry now fund rbi under or uk bmw returned me not understanding so many time message pls refund need into account before my accounts two year old now active pls more detail update pls reply waiting for mail thamk you sir

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BMW / Bayerische Motoren Werke Refund need

Dear sir good morning me arivazhagan shanmugam be fore 2019 bmw uk promoted winning prize 3Cores 35 lack iam complaint board one year ago 2021 complaint board resolved dec 31 again my winning fund now before 2022 april indian complain board one parson contact name not menson pls am contact one day asked after infirm am daley calling phone numbers change pls now fund status rbi under or uk returned rbi side any messages not and bmw side can,t information pls will need refund pls any action enable recommended bmw and rbi pls thank you sir reply urgent

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The complaint has been investigated and resolved to the customer’s satisfaction.

BMW / Bayerische Motoren Werke CPO Warranty

On the way home from work on Wednesday, May 18, 2022, my car broke down. It is a 2018 BMW 330i and still under the Certified Pre Owned Unlimited Warranty Mileage with BMW North America until June 2023. The car gave a low coolant message, and it eventually stalled as I exited from Route 287, a hazardous highway with large trucks always present. The car wholly stalled, and I am perplexed because I had kept regular maintenance appointments and was at Open Road BMW on April 15, 2022, when I had an oil change done on the vehicle and the complimentary multi-point inspection that the dealership advertises. My question falls in this category if my car received the service and check, how is it that the coolant is low? Especially since there were no signs or indicators before the vehicle had issues on May 18th.

First, let me preface that I have been a reliable customer of BMW as this is my second vehicle from Open Road, and I consider the relationship lifelong. On Saturday, May 21, 2022, I had my car towed by BMW Roadside Assistance to Open Road BMW in Edison, and after a few hours, I received a call from Mr. Lason Cruz, who stated that I am covered under the CPO warranty. I inquired about a loaner car and was told that none were available at the time. The weekend passed, and I called Mr. Cruz on Tuesday, May 24th, when he assured me that I was covered and could pick up the loaner car. I was at work at the time and told him I would come in at 4:30-5:00 pm.

As I was arriving, I received a call from Mr. Cruz where he loudly stated that I was no longer approved for the repair and that the loaner would be denied. He reasoned that the computer in the vehicle calculated that I had driven the car after the coolant message came on. I must add that the dashboard temperature gauge remained ordinary as I drove home to secure my safety. I was taken aback by how he spoke to me as he let everyone in the dealership hear his admonishing tone. I remained professional and asked him for the number to corporate headquarters, which he provided.

When I called the corporate office of BMW on May 24th and explained my situation to the customer service representative Janie, she took notes. She said someone would return my call and address the abovementioned concerns, possibly reconsidering my request to complete the repairs on my vehicle. I placed an additional call on May 26th, spoke to Dominique in customer service, and she routed the call to Christina, the case manager responsible for my particular situation. I left a message inquiring when I could expect a decision. As of today, I am still waiting to hear from BMW Corporate.

In conclusion, this entire situation has been nightmarish and stressful, I have never missed a payment or service appointment, and this is my second BMW purchased from Open Road; I am seeking complete remedy as Mr. Cruz first stated 20,000 dollars for the repair on Tuesday, May 24th. I just received a notification from Mr. John Ladany, who sent an estimate of nearly 28,000 dollars for the repair. I paid 27 995 for the vehicle on June 30, 2021. They are being quite ridiculous here, and the public needs to be aware of this.

Desired outcome: Warranty Honored and my car repaired with no cost to me.

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Resolved

The company just called and decided to fix my car, I am a lifelong customer of BMW and I am pleased to say that the relationship will continue. Please remove this complaint because it has been resolved to my satisfaction.

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BMW / Bayerische Motoren Werke Refund not received

Dear sir good morning iam arivazhagan shanmugam before 2019 Bmw automobile company uk promo winning prize 3 cores 35 lack refund complain borad Complain resolved 2021 December 31 but fund not released pls I will need for my account when possible me so many time comment pls not reply iam how mamy day waiting more detail information meed now complain statue pls infirm fund moved to rbi or no pls iam waiting for message any update thank you sir

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BMW / Bayerische Motoren Werke Service regarding recall

Phone call from BMW recall [protected]. I have received this call for the past several months sometimes twice daily. They ask for my son or daughter in law. They have been told they do not live here and it is not my business. They have been asked to stop calling,take me off there list. When they called again earlier this week I informed them again to stop and if they called again I would contact the BBB. They called again today. My son has contacted his BMW dealer regarding this matter .

Desired outcome: Want them to stop calling, I will give out information that is not my business

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BMW / Bayerische Motoren Werke Refund

I am Arivazhagan Shanmugam be fore 2019 BMW promo automobile company UK winning 3cores 35 lack my mobile numbers messages alart you are won 3cores 35 lack you are phone no adds age occupation reply diplomat mr john Nelson me contact custom duty 18.900 pay as me can't pay again one time messages same time not money last get back rbi messages received 24 hrs firm fill send me not looking maill one year ago iam complaints board complain jun 25 2021 your are winning 2019 bmw promo messages received pls before complain my profile mark your complian resoulved but when possible re fund my account details ac name l. s arivazhagan ac numbers.[protected] swift code sbininbb473 ifsccode. sbino 014619 pan no dfma9753q bank name. state bankof india bank address natrampalli, ramkrishnamath campus pls this account fund transfer sir thank you

Desired outcome: Nil

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BMW / Bayerische Motoren Werke Bmw

I've been getting messages saying that the United States has released a bmw for me ? Or something like that ? My name is ruby Purnell

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BMW / Bayerische Motoren Werke Regarding winning 3.6 crocs and bmw car sms

I have received a msg from bmw automobile company that you win 3.6 crocs and bmw car I want know it is true

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BMW / Bayerische Motoren Werke Fack or real

It's fack or real please tell me

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BMW / Bayerische Motoren Werke 2014 bmw i3 battery warranty

Whenever I try charging my car it shuts down and it doesn't want to charge at all. Took it to the dealership, instead they have me change my tire and flush something for 46 dollars and tire for 250. Dollars, and they didn't even fix my main problem. Servise advisor treated me like a piece of [censored] when I showed up the next following day, wasn't gonna give me a loaner, made me wait for 2 hours to get one, didn't want me to talk to the manager regarding my problem. If I didn't get ahold of the person in charge of getting a loaner I would probably not have one at all. I felt like not wanted at the dealership because i'm asian, while everybody else got a loaner. It was the most horrible experience I ever been through a bmw dealer. Service advisor argued with me regarding why I didn't call an appointment, I came back the next day cause my battery wasn't charging, and I felt like he was punishing me for that. So they called me 4 days later telling me it's not covered by warranty even though it has something todo with my battery, that has 8 yrs warranty on it, they refuse to change my battery when I still have my warranty, I bought this car 6 months ago. Please help me I know i'm being treated unfairly

Desired outcome: A new battery

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BMW / Bayerische Motoren Werke In-depth Review

In summary, BMW stands as a prestigious brand in the automotive industry, known for its blend of luxury, performance, and advanced technology. While prices may be on the higher side, the value for money is justified through the vehicle's performance, innovation, and the premium experience offered to customers. Below is a detailed review of various aspects of BMW.

1. Company Overview

  1. History and Background: BMW has a rich history, starting from 1916, evolving from aircraft engine manufacturer to one of the most respected car makers.
  2. Market Position and Reputation: BMW is seen as a leader in the luxury car market, with a reputation for quality and innovation.

2. Product Range

  1. Variety of Models: BMW offers a diverse range of models, from sedans to SUVs, catering to different preferences.
  2. Electric and Hybrid Options: With models like the i3 and i8, BMW is making significant strides in electric and hybrid technology.
  3. Special Editions and Customizations: BMW provides special editions and a variety of customization options for those seeking uniqueness.

3. Innovation and Technology

  1. Engineering and Design Innovations: BMW is known for its engineering excellence and sleek design.
  2. Infotainment and Connectivity Features: The latest BMW models come with advanced infotainment systems and connectivity features.
  3. Safety and Driver Assistance Systems: BMW invests in safety, offering comprehensive driver assistance systems.

4. Performance and Reliability

  1. Engine Performance and Handling: BMW engines are powerful and provide exceptional handling.
  2. Reliability and Maintenance Records: BMWs are generally reliable, but maintenance can be costly.
  3. Warranty and Service Options: BMW offers competitive warranties and various service options for customers.

5. Customer Experience

  1. Purchase Process and Financing Options: The purchase process is streamlined, and BMW offers several financing options.
  2. Dealership Experience: BMW dealerships provide a premium experience, though it can vary by location.
  3. After-Sales Support and Services: BMW is known for its excellent after-sales support and services.

6. Sustainability and Environmental Impact

  1. Eco-Friendly Initiatives: BMW is actively working on reducing its environmental impact through various initiatives.
  2. Fuel Efficiency and Emission Standards: BMW vehicles are designed to be fuel-efficient and meet strict emission standards.
  3. Sustainable Manufacturing Practices: The company is committed to sustainable manufacturing practices.

7. Price and Value for Money

  1. Pricing Structure and Competitiveness: BMW's pricing is on the higher end, but competitive within the luxury market.
  2. Depreciation and Resale Value: BMWs tend to hold their value well, with lower depreciation rates.
  3. Cost of Ownership and Operating Costs: Ownership costs can be high, but this is typical for luxury brands.

8. Customer Reviews and Testimonials

  1. Customer Satisfaction and Loyalty: Many customers express high satisfaction and loyalty to the brand.
  2. Common Praises and Complaints: Praises often focus on performance and luxury, while complaints may center on cost.
  3. Comparison with Competitor Brands: BMW often ranks high in comparisons with other luxury brands.

9. Community Involvement and Corporate Social Responsibility

  1. Charitable Initiatives and Partnerships: BMW is involved in various charitable initiatives and partnerships.
  2. Employee Welfare and Workplace Culture: The company is known for its focus on employee welfare and positive workplace culture.
  3. Ethical Business Practices: BMW is committed to maintaining ethical business practices.

10. Awards and Recognitions

  1. Industry Awards and Accolades: BMW has received numerous industry awards and accolades over the years.
  2. Innovations and Design Awards: The brand's innovations and designs have been widely recognized.
  3. Customer Service and Satisfaction Awards: BMW has also been acknowledged for its customer service and satisfaction.

11. Website and Digital Presence

  1. User Experience and Navigation: BMW's website offers a good user experience and easy navigation.
  2. Online Services and Features: The website provides various online services and features for customers.
  3. Mobile App Functionality and Reviews: BMW's mobile app is functional and generally receives positive reviews.

12. Future Outlook

  1. Upcoming Models and Industry Trends: BMW is set to release new models and is keeping up with industry trends.
  2. Investment in Research and Development: The company invests heavily in R&D to stay at the forefront of innovation.
  3. Expansion Plans and Market Growth Strategies: BMW has clear expansion plans and strategies for market growth.

13. Final Verdict

  1. Overall Impressions and Recommendations: BMW is highly recommended for those seeking luxury and performance.
  2. Best Suited For: BMW cars are best suited for families and enthusiasts who appreciate quality and technology.
  3. Summary of Pros and Cons: Pros include performance, innovation, and brand prestige. Cons are high cost and maintenance expenses.
How to file a complaint about BMW / Bayerische Motoren Werke?

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3. Writing the title:
- Summarize the main issue with BMW in the 'Complaint Title'.

4. Detailing the experience:
- Provide detailed information about your experience with BMW.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue.
- Explain steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

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- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.

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Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against BMW on ComplaintsBoard.com. Remember to focus on issues related to BMW's business category.

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