BMW / Bayerische Motoren Werke

I bought an extended warranty plan for my 2000 bmw 323ci in good faith hoping they would pay for the repairs that were listed in their coverage plan. I bought this plan from sera lane on 12/10/2010. I put down a down payment and paid it all off in may of 2012. The total for the plan was $3, 141.00. The plan agreement said 60 months or 100, 000 miles. I am currently at 99, 000, and as yet they have not paid for one thing that was promised. Northwest imports, inc, who is my automotive repair facility, has submitted quite a few claims to them, and they have all been denied! It is now 10/17/2013 and I am now needing a clutch. They have d turned that down as well. I have tried for 3 days to call the #'s I have for them, and either the # is disconnected or I get a voice mail on another # I have listed. My name is vickie zelis and my email is:[protected]@live.com. I would like to know what can be done about this complete failure to honor my contract, especially when they have been paid in full. Thank you!