The Carport Company
reviews and complaints

In mid-October I ordered a 24X46X12 carport and it leaked from the day it was installed. Not a drip leak, a big leak along the entire seam.

I ordered a carport to cover my travel trailer. I paid $5421.91 for it and it was installed on 11/28/17. On 12/9/17 it rained at night and I woke up to a flooded bathroom. The seams of the roof panels are directly over my bathroom vent and the seam poured rain into this vent. I put a vent cover on the roof and took video of the leak.

On 12/11/17 I called The Carport Company (TCC) and explained my problem. They asked me to send the video to them and I did. The owner of my RV Resort (a knowledgeable man) pointed out the problem to me. The seam has no support and the top roof line sags in the middle.

Over a three month period installers have been here four times to try to fix the problem. Each time I explain the seam and frame problem. Each time they put caulk or tape on it and it still leaks. I video the leak and send it to TCC. I called TCC 14 times, sent several text messages and received three return calls in that 3 months. My notes on this problem document every interaction with TCC. I have detailed documentation on this entire ordeal.

This company does not even try to fix the problem they only make one of their installers come out to patch it. I told every crew that came out to fix the problem they must raise the supports in the middle.

Now with the rainy season coming I must find a contractor to fix the problem correctly and pay for it myself.

Although not what I want, it looks like I'll have to go to small claims court.

I purchased a Carport Company 24ft X 24ft garage through Terry Carswell of Brandon Sheds & Gazebo’s Inc.
The Carport Company Inc.
945 NW 17th Ave
Ocala, FL. 34475
Phone Numbers: This first number is the one I had been calling [protected] or [protected] or [protected]
www.thecarportcompany.com
The Garage was delivered, and installed on June 6, 2016 and was paid for ($4000.95 to The Car Port and $784.50 to Fidencia Romulo the installer).
On August 1, 2016 the garage failed the permit inspection for not being properly bolted to the foundation per the print’s instruction of a bolt every 4 feet on centers. The front of the garage by the large door lacked bolt-downs on either side. The inspector claimed the garage lacked A total of 6 securing bolts.
August 1, 2016, I called The Carport Veronica answered and put Brenda Ortiz on the phone and she said she would let the repair department know and they would schedule a person and Brenda was to call me right back with a date and time.
August 2, 2016, called Brenda, Emily to let Brenda know I need a date and time for the repairs.
August 3, 2016, Called Brenda and she stated that the repair person would be at my place on August 4, 2016 and she to call back with time.
August 4, 2016, Receptionist claimed Brenda on other phone and repair man in hospital with appendix operation. Brenda to call back.
Note: Only once had the carport returned a call as promised. The Carport does not have a repair department the person that installed the garage is to fix his own mistakes. The installer is the same person that delivered the garage and he also had his appendix removed as an excuse why I had to wait an extra month for my garage to be delivered. Go figure the guy had two appendixes that required surgery.
August 4, 2016, I contacted my handyman and he said he could do the job and quoted me a price and I would need 8 anchors to do the job.
August 4, 2016, I called Brenda and told her I had a person to do the repairs for $300.00 and if it was approved to send me 8 anchors. She said she had to talk to management.
August 5, 2016, I called and talked to Brenda and she claimed the price seemed a little high for the work.
August 5, 2016, sent Brenda an email confirming the phone conversation from earlier that day.
August 5, 2016, Brenda’s email reply was to again claim the price was too high.
August 6, 2016, sent an email explaining my age and condition and at the end stated “And as for the cost, you tell me how much you think it should cost and I will run it past my installer. Or you can be honest with me and provide me with a specific date and general time of your installers arrival and we’ll let him make the repairs. He will then know firsthand how much work and time will be involved and the true price of the job. Please advise on how you want to handle this.”
August 8, 2016, Brenda’s email said the crew has been sick all week and the bolts were mailed Friday and Please forward the bill to me so we can reimburse you.
I took that to mean that I could get the repairs done as she had mailed the bolts and told me to mail the invoice when finished. So I had the problem corrected and after the garage passed inspection I sent Brenda the invoice.
August 30, 2016, emailed Brenda the invoice for $300.00.
October 5, 2016, between Brenda and the Jose the manager all they want to pay is $100.00. I have called Brenda many times looking for my money with a ton of excuses and then Jose took over and he couldn’t talk to me because he is a veterinarian and had to see a horse.
October 18, 2016, still no money or reply.

I just want my $300.00 that I spent to correct their poor installation.