The complaint has been investigated and
resolved to the customer's satisfactionResolved BMW — endras bmw dealership service
resolved to the customer's satisfaction
The Endras BMW dealership, specifically the service department does not have or maintain the required skill set at the technician level to accurately diagnose and correct problems. The inability to correct diagnose or correct a problem is worrisome. Simple tasks like ensuring the tire pressure is accurate was not performed. Requests to not wash the vehicle went unheeded. This then begs the question if simple tasks can not be performed what about work which is more complicated in nature. Endras BMW is not run efficiently, there is a fundamental lack of focus on the customer and a general lack of customer service. If you have purchased your vehicle somewhere else, be prepared to have your BMW licence plate holder changed to the "Endras BMW" nameplate. I will direct my future business to other dealers such as Town + Country BMW or Marenello BMW service my vehicle even though they are out of the way. You will be better served if you can avoid this dealership for your BMW service.