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BMWendras bmw dealership service

The Endras BMW dealership, specifically the service department does not have or maintain the required skill set at the technician level to accurately diagnose and correct problems. The inability to correct diagnose or correct a problem is worrisome. Simple tasks like ensuring the tire pressure is accurate was not performed. Requests to not wash the vehicle went unheeded. This then begs the question if simple tasks can not be performed what about work which is more complicated in nature. Endras BMW is not run efficiently, there is a fundamental lack of focus on the customer and a general lack of customer service. If you have purchased your vehicle somewhere else, be prepared to have your BMW licence plate holder changed to the "Endras BMW" nameplate. I will direct my future business to other dealers such as Town + Country BMW or Marenello BMW service my vehicle even though they are out of the way. You will be better served if you can avoid this dealership for your BMW service.

Responses

  • Sa
    Sandman1 Jan 23, 2015

    The motorcycle service is no better at Endras, after having the bike in the shop for four months the mechanic decided to used silicone to stop an oil leak on the oil tank which was under warranty, what a joke.

    0 Votes
  • Sa
    satisfaction12 Apr 11, 2011

    They also changed the license place holder to show their dealership on my recent visit even though i was asked if i wanted this changed, to which i had previously said no. Agree with the lack of customer focus.

    0 Votes

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