The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Blue Mountain Cardsdifficult to cancel auto renewal

E Review updated:

I finally found out how to unsubscribe from the auto system. Call [protected] and follow the auto system to new accounts. You get a real person and you can then unsubscribe.

Responses

  • Ri
    Richard JE Osborne Aug 20, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Blue Mountain have been taking a monthly subscription from my credit card without authorisation since 2011. I am unable to access my account and all attempts to resolve the issue have been unsuccessful with the company. They must have taken in the region of 500 USD from my account that I would like to recover.

    0 Votes
  • De
    Delilahbeth Aug 13, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Heart health has declined in recent years, have had several heart attacks and storkes in the past few years. I have had problems remembering passwords and the accounts. My major problem is with Microsoft. I have had problems with them and my passwords. My email with this account is [email protected] I reached my limit w them Thank you

    0 Votes
  • Lt
    LT LIG Dec 23, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I have used BM egreetings since 2012. Such varied experiences for all e-greeting companies. Personally speaking I have had no problems with the company. I do not use Auto Renewal with anything on the Internet, to me that's just asking for Credit Card or PayPal problems.

    What is your experience been like in [protected]?

    0 Votes
  • Iz
    Izzydoesit May 15, 2014

    Blue Mountain is still charging credit cards without the cardholder's permission as of May, 2014. I emailed them since I could not get through to anyone on the phone or via live chat, and threatened to complain to the FTC, their parent company, and post to every single consumer fraud website I could find if they didn't refund my money. This is fraud, plain and simple, and should not be tolerated, especially when it's perpetrated by a huge corporation like America Greetings. I will never do business with them again and advise you to stay away.

    0 Votes
  • Iz
    Izzydoesit May 15, 2014

    They are still charging credit cards without the card owner's permission of May, 2014. I contacted the company via email and threatened to report them to the FTC and contact their parent company if they didn't immediately refund my money. This is fraud, plain and simple, and should not be tolerated from a corporation like American Greetings who owns Blue Mountain. I will never do business with them again and make sure I spread the word about their illegal practices.

    0 Votes
  • Mc
    mclark305 Dec 23, 2009

    I agree wholeheartedly with the complaint. Thank you for the tip. I finally reached a live person because of the information you provided. I will never use this service again. I am going to have to cancel my credit card. Blue MOuntain's website does NOT provide a method of removing credit card information from your account even after the subscription is cancelled. Their business practices are questionable at best.

    0 Votes

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