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Reliant Energy Retail Holdings
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Reliant Energy Retail Holdings
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2.6 31 Reviews

How responsive is Reliant Energy Retail Holdings's customer service?

12 Resolved
19 Unresolved
A rare visitor 🌥️
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Reliant Energy Retail Holdings reviews and complaints 31

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2:30 pm EDT

Reliant Energy Retail Holdings Incorrect billing

for my billing period 8/28 - 9/27, i paid my bill with a zero balance forward. I look at this months bill and I see a late payment penalty for 13.10 for a billing period that has NOT ended yet. I called reliant and the person said it was for the last billing cycle, even though there is no documentation, no note, no nothing for that billing cycle. I asked the person I talked to if he could give me a customer service email or phone number and he said no. I believe this is theft of a consumer, and it needs to be resolved. If not, I will report reliant energy to the BBB.

Desired outcome: remove the 13.10 fraudulent penalty

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2:38 am EDT
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Reliant Energy Retail Holdings Electric supply

I’m looking over my Electric Bill. And on the back page. State’s Reliant NRG. Energy. I have Never heard of this Company. I never signed with this Company for a Supplier. I’m asking for the Agreement or Contract that Has my Signature on it with my Information. This is a Violation of my Privacy Rights. And Identify Theft. How did you get my information. When I contacted NRG. They stated they have No Service in my Name. Yet. I’m being billed for there Service

Desired outcome: I’m Asking for the Agreement or Contract that Has my Signature. I also am taking this to the Attorney General’s office

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6:21 am EST

Reliant Energy Retail Holdings Billing/product

I received a telemarketing call from Reliant energy saying that if I transfer service from TXU that they would pay my bill with them in full up to $500 dollars, which the bill wasn't so they said if I would sign up for their security service they will credit the difference to my electricity account. after signing up for the security monitoring service I called them to explain that the system wasn't working so they sent out a technician not once but more than five times due to system and camera failure. So since I was having so many problems, the last time being in September right when I had a TIA and was hospitalized. While in the hospital I called them because my daughter told me the system was going off and we tried to call them but they are not open on weekends. So I called again on 10/13 and ask for a supervisor and spoke to one. Brandy said that as a courtesy my account will be credited $200 dollars and I will only have to pay $25.90 for the October bill and the November bill will only be $159.84. She told me to call back in two days to verify she has updated my account. I called again and spoke to another supervisor on 10/20 named Kamilya and she also said she saw where I spoke to Brandy and will send up a ticket due to credit has not been posted to account. Here it is November and I called on 11/3 and spoke to Jezel he said there was nothing in the system and my bill is $366.08 and needs to be paid by the 18th or service will be disrupted. I explained to him that I spoke to a supervisor and gave the names and he still said he didn't see anything. I said I am a senior citizen and on a set income. I told him I was promised a credit due to the failure of Reliant's security system and he said he saw where the tech came out so many times but he was unable to help me.

Desired outcome: I am asking for my one-time $200 credit as I was promised. I don't want my lights cut off due to the failure of Reliant to uphold its promise. My account # is [protected]-8

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Is Reliant Energy Retail Holdings legit?

Our verdict: Complaints Board's thorough examination reveals Reliant Energy Retail Holdings as a legitimate entity with notable strengths. Despite a 38% resolution rate on customer complaints, which invites a closer look, Reliant Energy Retail Holdings stands out for its commitment to quality and security. Clients considering Reliant Energy Retail Holdings should delve into its customer service record to gauge compatibility with their expectations.

Reliant Energy Retail Holdings earns 96% level of Trustworthiness

Perfect Trust Endorsement: Reliant Energy Retail Holdings achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Reliant Energy Retail Holdings. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Reliant Energy Retail Holdings has claimed the domain name for reliant.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Reliant.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Reliant.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Reliant Energy Retail Holdings and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Reliant Energy Retail Holdings's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 38% of 0 complaints were resolved.
  • There was some difficulty in evaluating or examining the information or data present on the reliant.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Reliant Energy Retail Holdings. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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4:12 pm EDT

Reliant Energy Retail Holdings Electricity / security system with camera's

A telemarketer that works for Reliant called me and said that if I change from TXU to Reliant that they will pay my last month's bill up to $500 for acct # [protected] and they didn't so I filed a complaint with the Electricity commission and they ended up siding with them even after sending them all evidence against Reliant. Reliant contacted me in regard to signing up for their security cameras and system. Once I signed up, they told me I wouldn't have to pay anything. So all a sudden the cameras started to act up and so did the system. I called them over 10 times due to a malfunction of the system. So finally I spoke to a supervisor named Brandy on 10/13 and she said as a one-time courtesy she would give me a credit on my electricity bill for $200 due to all the problems I was having. The courtesy is called a one time home solution and that I will see it credited on my bill making my total owed for November $159.84 and so when I didn't see the credit I called again and spoke to a Camilla on 10/20. She said the same thing as Brandy and said to escalate the matter she was putting in a ticket to corporate to expedite the credit on my bill. It is now 11/3 and still no credit and I am being told I owe $366.08 by the 18th of November. Reliant is scamming customers when their service is bad. I had to call over 10x for a technician to come out and I had to endure over the weekend my security system beeping loudly due to malfunction in Sept. I just got out of the hospital after suffering a TIA and now have to deal with an untrustworthy company. I am requesting they fix my bill accordingly and honor what I was told by the people who work for them.

Desired outcome: The credit of $200 like I was promised so my bill will only be $159.84 so that my lights aren't turned off.

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11:12 pm EDT

Reliant Energy Retail Holdings Will not cancel acount.

Had no problem with them for the ~6.5 years of service, then i moved to a different state and tried to deactivate my account. I would call up they would say it has been canceled, then i would receive another bill. As no one was living there the bills were relatively cheap and was not worth my time to try and get a refund. Now someone lives there and i am being charged for their electricity. Each time i call they say they have no log of my previous call. I ask for an email conformation and they say they will send one and don't. It has been 3 months now.

Desired outcome: Cancel last bill. Deactivate my account and send me a receipt.

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2:03 pm EST

Reliant Energy Retail Holdings Simple Solar Sellback

In late 2016, we installed solar panels on our house and signed

up for the Simple Solar Sellback program with Reliant Energy, in

which Reliant would purchase the electricity generated by our

solar panels at the same rate that they charged us for the

electricity we purchased from them. This agreement was for 12

months, but included an indefinite renewal clause, allowing us to

maintain it as long as we continued to renew the agreement.

The program was discontinued, but were able to enforce the

renewal clause to keep our agreement active. This year, they

refused to honor the renewal. Attempts to resolve were made on

Febuary 21 and February 23. In both instances, the

representatives refused to acknowledge the agreement or allow

us to speak with supervisors or other management. On Feb 28,

we were compelled to accept a lower buyback rate

(approximately 70%) in order to maintain any energy plan.

Desired outcome: Please renew a buyback plan at the originally agreed upon 100% rate.

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11:10 pm EDT

Reliant Energy Retail Holdings electricity bill

I have been a reliant customer for more than 35 years, without ny problems, now they have change the ways to to business and not for better: now is to trap you in a bad contracts, raising my energy charge from $0.041 to $0.1050 that is a raise of 150% . what is the reason to do this? just misslead your customers sending a letter saying you will have the same service? I signed this contract in March 1st, 2019 without puting more attencion, trusting this Company, in March I paid $351.93, then by April my bill was $739.42, May was $ 852.55, June $ 824.04 and July$899.88. this high bills could be worst, but I am turning off one of my A/C from 3pm to 8 amnext day, and still I am paying that much.
Since April when my bill more than double I contact the company numerous times, their response is "well you sign a contract you are stuck with it, or you can break the contract, will cost you around $ 3, 000.00. we said we will provide you with the same good service but we did not said at he same price, you should have read very careful your contract " I am very frustrated and disapointed with this company

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10:39 am EDT

Reliant Energy Retail Holdings service disconnection

Received notice of service disconnection at beginning of May, due to take place on 5/13/19. Showed balance due of $181(which included current balance not due until end of month of May 2019). Made paynent of $90(past due amount) on 5/7/19. New balance of $91 and some change remaining, again not due until end of May. With no further notice, and despite payment already being made, Reliant sent in disconnect work order to Centerpoint Energy for disconnection anyway, on 5/13. Woke up this morning to my AC turning off, in the dead of summer in Texas. Today is 5/28. Called them to ask why my power was out. They state I should have made the full payment? No explanation on why the disconnect order was not removed despite them having my payment for six days before sending it in. No explanation on why, even though my payment wasnt due until 5/30, my services were disconnected. After years of being a customer, they disconnected my service for $92. I had just renewed for another year with them too. I'll be taking my business elsewhere, and not with one of the companies they hide behind but is still them.

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2:19 pm EST

Reliant Energy Retail Holdings app payments and customer servicedept

barrett bean
2190 s uecker lane 613
Lewisville TX 75067

Review all calls in inbound and outbound and tell me how the heck my service gets shutoff after a clear aggremment is made at around 10am. agreed i had until tomorrow 11/16. shutoff at 130 11/15.

your customer service dept. needs Espically me. armando or whoever the male agent or rep or said title was. Him for sure. I would bet that he has been counseled a few times by hr. If not. as a manager. his soft skills in power shut offs would be immediately addressed.

please follow up on the outcome of this complaint. [protected]

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4:59 pm EDT
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Reliant Energy Retail Holdings the ever increasing cost of my account without cause, without explanation. without the audit I requested

To
Reliant Energy Retail Services, LLC

Apr 19 at 2:10 PM
now, they have my bill up to $240, HOW? I run no appliances, shades down at all times, heat/air off 95% of the time, I'm 66 still healing from a bad car crash, only have SSN. Help

I have no way to pay this 176 in full and don't know where it came from or why. I want a full account review/audit on my account with the record and explanation on email. JD

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12:27 am EST

Reliant Energy Retail Holdings jj watt jersey texan plan promo

[protected]-8 account #

I received a double XL jersey I wear a medium I cant wear it its to big. I switched to Reliant because of this Promo now I cant even wear it. Please send me the correct size I will send this 1 back. Its like getting your favorite pair of Shoes 2 or 3 sizes to big you cant even wear them.

[removed]

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Update by Ethan Skognes
Dec 19, 2017 7:52 am EST

I want to remove my comment

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4:09 pm EDT

Reliant Energy Retail Holdings reliant surge protection

I had a storm come through about a week ago. After that my 55 inch tv went out. I called Allied warranty and the told me they would call me back. They were supposed to call me back with a date for repair the following day. I did not receive a call so I had to call back. They told me that I would have to find a repair company myself, because they have nothing in my area. They sent me an email with the info. So I went ahead and looked into it. This was not acceptable, they wanted me to pay a technician to look at the tv. When I signed up for this through reliant, I was told and have paperwork, that I would not have to pay a service call. I called Reliant and Allied numerous times. The only answer I received was sorry Reliant only sells it and cannot make Allied do anything. Allied states I can either take the 55 inch tv to get checked and pay for it or do nothing. I couldn't believe Reliant would sell me something that was a scam. I have been a loyal customer, and would not expect this. I have read several reviews on Allied and cannot believe Reliant continues to offer this. I'm just another consumer bullied by the multi million dollar companies.

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11:11 am EST

Reliant Energy Retail Holdings reliant energy / average billing scam

To all consumers average billing is a SCAM! I signed up for average billing when I noticed that the bills on a 1 bedroom apartment were as high a the bill for my 2 story home. The representative never once said that if you cancel before the 12 months there is a penalty even when I asked if there was a cancellation fee. They justify this by not calling a cancellation fee but a balance due of the agreement. Reliant Energy are a bunch of crooks and I will never use them for anything ever again.

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4:24 pm EDT

Reliant Energy Retail Holdings worker

You have a worker named Alma Amador in Laredo, Texas working for your company. I have a complaint, she was Recomended by a friend and well my experience with her was just unbelievable and outrageous, she is very rude has no class in her way of talking to a customer doesn't even explain to me what your company is oferring or how will i benefit from changing company, she just told me that im gonna save money and that i should change immediately. I kept asking her for more information and she ignored me and told me "look lady do you wanna change companies or not, either way im getting paid" and went on using her cell phone. Another question to me is how was she hired if she has no high school diploma or ged, drivera license or state ID, and back record, you can call her previous employers aswell. I hope something gets done with this employee of yours. If not i might have to go to higher authorities to get my complaint take care of. Thank you.

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Wine Is Good
Wine Is Good
, US
Aug 19, 2016 5:51 pm EDT

If she was so bad, why would your friend recommend her?

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11:13 am EDT
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Reliant Energy Retail Holdings inncorrect information to equifax credit agency.

Why have they (Reliant Energy) submitted to Equifax that I haven't paid a bill when I can prove I moved from 106 Old Ingram Loop; Ingram, Texas to 1000 Paschal; apt. #901; Kerrville, Texas when these alledged cost occurred. I was with K.P.U.B. Kerrville Public Utility Board-thier dispatcher goes to my church...
They are preventing my fiancee & I from getting an acre of land to place the double wide we just bought and MUST MOVE or forfite one half our purchase price.

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5:56 pm EDT
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Reliant Energy Retail Holdings poor customer service

I received a late bill payment notice from Reliant Energy, which urged me to call to make payment arrangements on a late account. When I called, I was on hold for an inordinate amount of time, only to speak with a rude customer service representative, who took even longer to get me to a customer service supervisor. I ultimately hung up the phone and called in again to request a service supervisor. While the supervisor did follow through with the payment request, this company needs to teach its front-line customer service representatives that they have a job ONLY because of loyal customers. There always seems to be a disconnect with this company on that point. It needs to be drilled into their heads before they ever get a chance to answer a phone and be rude and condescending to a customer. After six years, I'm choosing a new provider.

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ponchovilla6152
, US
Nov 11, 2012 6:13 pm EST

It's a shame that reliant is not loyal to their reliable customers. I've been with them 8 yrs and have recieved good service from them, but they are giving away nest free to their new customers instead of giving it to their loyal and reliable customers!

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3:55 am EDT
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Reliant Energy Retail Holdings wrong letter of credit for electric service

Reliant Account No: [protected]-0
I have requested for Letter of credit from reliant over my previous services as I have recently moved to OHIO and had to change the electric company.

Reliant had published a wrong letter of credit both to me and my current electric provider stating 6 late payments. As per the records with reliant, I have not done any late payments. However the customer care representative is unable to provide a quick service to correct the information and send it back to current provider or to me.

This is making life horrible for a person who has been so genunie to do all his payments on time with reliant

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2:16 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Reliant Energy Retail Holdings horrible customer service

Called Reliant to ask about their plans. The guy on the phone went into hard sell mode on one of their plans. After I listened for a while, I asked him where I could look at the Electricity Facts Label (EFL) for the plan so I could compare it to other plans. He said he couldn't provide me with the label. When I said all electric plans have to have an EFL, he hung up on me.

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3:20 am EDT
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Reliant Energy Retail Holdings customer service

Have you watched the commercials about the way big electric companies treat their customers. That is exactly the way reliant treats their customers. Words cannot express my frustration with the way reliant has treated me. All I want is my power turned on. I don't want to be miss lead. And I sure don't want to be charged for their mistakes. My power is not on they say is, and their attitude is we will just have to agree to disagree. Really

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12:39 am EST
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Reliant Energy Retail Holdings electricity switching

I have been a Reliant Customer for 7 years and transferred my service every where I have moved. The last move was just from one apartment to another and I thought that everywhere was okay - a few months later I received a phone call asking did I want to switch back to Reliant, I advised at the time that I had not switched away from Reliant and didn't know what they were talking about. They advised I had been switched, but wouldn't tell me the name of the other company and asked again if I wanted to remain with Reliant. Of course, I said yes, then about a month later I received back charges advising I had no plan during this time, huge bill, and I asked I thought it was wrong and I shouldn't be held responsible for their wrong doing or whoever's wrong doing, it was not me. They still would not drop those charges and said I had to be put on a payment plan, paying $100.00 plus current charges for six months. I do not have alot of money to just throw around and am a grandmother living with a child, who do they think they are. I am still battling with trying to get my account paid up to date - they have no help for me, now I am having to find a place to help me with my bill, that was what Reliant advised for me. They do not care about customer, only money. Can anyone help me with this?

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ReliantJennifer
, US
Dec 09, 2010 4:46 pm EST

@rae56 This is Jennifer with Reliant Energy. I'm sorry to hear you're having some issues with your service. Please contact the chat team--they will be more than happy to assist you in working everything out. Here's the link to connect with web chat: www.energyinyourlife.com/contactus (Click on the "chat with us" link and you'll be connected with an agent).

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+1 (713) 207-7777 +1 (866) 222-7100 More phone numbers

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